Alarm didn't work. Lumia 820 WP8.1

Hello.
I noticed one day that I was not able to change the ringtone volume with the +/- buttons. I didn't think much about it as this has happened sometimes, but only when I've been in a game or listening to music and then the buttons change the music volume.
But now I was not playing anything and still it just changed the volume of the music and not the ringtone.
Anyway, I went to sleep and woke up in the morning 2 hours late from work. The alarm was on the screen waiting for me to press snooze or skip but there was no sound whatsover.
The phone was on the whole time and the alarm was set properly.
I rebooted the phone and then it let me change the ringtone volume once again. And the alarm sounded when I tested it.
I think someone should look into this matter as this kind of stuff makes the alarm not reliable and I speculate that I would not have heard the ringtone if someone would have called me.

OK!
It happened again. I noticed that every time I tried to change the ringer volume it just changed the app and audio volume. No biggie I thought as I checked the settings and ringer + notifications were still on their normal settings.
This morning I wake up an hour late. The same thing as described in my first post. Alarm was still "on" and "ringin" on the screen, but no sound what so ever.
I even took some photos this time to proof it so I won't get those "are you sure the phone was on?" "maybe the phone was on mute?"-responses trying to help.
But seriously. WHY ISN'T THIS BEING LOOKED INTO? THIS IS A SERIOUS FLAW AND A BUG ON THE SYSTEM and should be corrected ASAP.
EDIT: And these problems started after installing the 8.1. Didn't happen once with 8
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