Alerts from new emails not coming in.

Hi Outlook Expert,
We have issue with the email alerts on outlook 2010. one of our users have full accessed to his boss email. Thus, he viewed two accounts in his outlook 2010 together. in the left hand pane of outlook, he have two accounts. When there are new emails come
in, he received alerts because those are his own emails. however, not for his boss mailbox. when there are new emails in, his boss mailbox on his outlook doesn't have any alerts at all.
did anybody have faced the same issue? how to solve it?
thanks so much.
Regards,
H

Hi Henry,
Truly Outlook does not provide any kind of an easy way for this, so you could apply an email alert on the additional email account. Outlook email alerts only works on the new email of Inbox but with the help of
"Rules" it can be probably possible.
Follow the given path and start creating rule for email alerts (additional e-mail account):
Rules and Alerts >> New Rule >> Apply Rule on Messages I Receive (Next) >> Sent to People or Public Group (Next) >> Display a Desktop Alert >> Finish
Source: http://superuser.com/questions/482806/new-mail-notifications-for-outlook-additional-mailboxes
Feel free to respond back for further back for further assistance!!
Thanks
Clark Kent

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