Alerts in CRM!!!

Question

Hi Folks
   We are working on Actions and Alert Management in SAP CRM 4.0. There are certain problems which we are facing.
Our requirement is to trigger an alert and restrict is to a particular partner function.
   The requirement is to send an alert to a custom partner function once a particular transaction is executed (in our case it is Opportunity creation). 
   We have made the necessary customizing in the alerts management (selection of Alert Category as ‘New or Won Opportunities’). Also, in the action, we have defined the processing type as ‘Method Call’ and in the method; we have specified ‘TRIGGER_ALERT’. In the processing parameter, we have set the structure as ‘SALRTSCUST’ and in the field; we have specified ‘CATEGORY’. In the initial value, we have defined ‘CRM_ACQ_INTEREST’
We are facing two problems:
1.     We are not able to trigger this alert at all for any partner function including employee responsible (which is the standard partner function for any Alert.)
2.     Also we need to restrict this Alert to our custom partner function.
Kindly provide some inputs on the above mentioned problems.
Also, it would be nice if you can guide us how we can substitute Alerts by ‘Email’
Regards
Sunil

Answer 1

Hi Gregor
Many thanks for the valuable input. As you said, i m making my first requirement more clear here.
We want to send an alert to a particular partner function that is custom created. He/she should be able to see it in 'Acquisitons--> Home' in EP in the iview 'Alerts List' or some other place. We want to send it on the creation of every new opportunity. We have downloaded the packages mentioned in SAP Note 760472 but still we have not been able to see the alerts in EP so far.
We have made the necessary customizing in the alerts management (selection of Alert Category as ‘New or Won Opportunities’). Also, in the action, we have defined the processing type as ‘Method Call’ and in the method; we have specified ‘TRIGGER_ALERT’. In the processing parameter, we have set the structure as ‘SALRTSCUST’ and in the field; we have specified ‘CATEGORY’. In the initial value, we have defined ‘CRM_ACQ_INTEREST’
We are facing two problems:
1. We are not able to trigger this alert at all for any partner function including employee responsible
2. Also we need to restrict this Alert to our custom partner function.
Kindly provide some inputs on the above mentioned problems.
Also, it would be nice if you can guide us how we can substitute Alerts by ‘Email’
Regards
Sunil