All Admin Areas Down - US Datacenter

What's the deal with this? No warning or advance notice, but the screen says:
System Maintenance
The system is currently unavailable due to scheduled systems maintenance. Please try again later.
Thank you for your patience.
I don't remember getting anything about "Scheduled Maintenance"...

Hi Dragos, I hope you get the point and Partners get to understand what is seriously being missed by ABOBE BC implimentation team, this is a bloody JOKE to find this occuring! Some serious introspection needs to occur at BC, then fix the problems with a positive solution/s.
The following has been edited to protect a Support person who was placed in the position of putting out fires caused by extremely poor planing and implimentation processes.
Support:  Hi ..... , how may I help you?
Partner:  Hi  .....
Partner:  Client contacted me about the new offline payment process
Partner:  the step 3 in the process does not appear anywhere we can see, how is this managed
Partner:  3. Specify a security question and answer used for password resets, and then click Save. There was no prompt to set up a security question
Partner:  Please advise on this thank you
Partner:  Hello are you there?
Support:  Yes, checking on your issue.
Support:  Please allow me a minute.
Support:  Are you not getting this popup?
Support:  http://rickynath.tk/jing/2012-07-03_1326.png
Partner:  Yes we go that far, Surely you are trained to know these fundamental processes
Partner:  it is point 3 that is missing!
Partner:  or have they not been tested yet?
Partner:  http://helpx.adobe.com/business-catalyst/kb/offline-processing-changes---post.html
Partner:  Manage offline processing settings
Support:  I understand your point here. However, this is a complete simulation, and should have all the steps one after the other. It is strange that one step is missing. Have you tried another browser? Can you make a screencast of the issue and send it across to me?
Partner:  I have tried other browser and client gets same result
Partner:  I can not do screen grab but these are steps
Partner:  click payment gateways
Partner:  put in a required password
Partner:  Payment gateway screen displayed
Partner:  select process offline
Support:  Let me do it from my end.
Support:  What password do you want here?
Partner:  enter email addresses
Partner:  save
Partner:  that is all that happens
Partner:  Well I am not going to give you a password - that is the stupidity of this security issue - come on are you serious!
Support:  I am now trying it on my test site. Please bear with me.
Partner:  thank you
Support:  I see the step you're talking about now.
Support:  That step was not implemented anymore, so the step no. 3 is missed is only mentioned in the documentation but in the production sites, it does not appear anymore.
Partner:  Are you guys serios - sending out these sort of quality instructions for a security set up, what a joke BC has become, the steps are in the email and the links to instructions, I am sitting here shaking my head in disbelief.
Partner:  http://helpx.adobe.com/business-catalyst/kb/offline-processing-changes---post.html this is online and specified in the instructions about this implementation.
info: Your chat transcript will be sent to ................................. at the end of your chat.
Support:  I understand, just spoke to higher support guys and got this confirmation. I apologize for all the inconvenience this has caused to you.
Partner:  They need to advise all concerned, this is going to give many partners and site owners unnecessary grief, but who am I to advise these PROFESSIONALS
Support:  I'll pass on this feedback to the higher team.
Support:  They'll come up with something to keep the partners posted.
Partner:  ......., I am sorry you are the fall guy for the incompetence of other managers, it is not personal to you, I appreciate you at least being able to discover the incomplete instructions and advise on this. Hopefully these fools will release an immediate accurate instruction set, Have a great evening, .......
Partner:  bye
Support:  Have a good day.
Support:  Bye!

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    http://greekoraclebi.blogspot.com/
    ///////////////////////////////////////

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