All agents were logged of automatically from agent dekstop
Hello,
We had an issue last week where all agents where logged of automatically. By the way we have UCCE version 8, CTIOS agent desktop 8, Call manager 8, and 7961 Cisco phones. Agents were able to log back in and everything seems to be working fine. We are running duplex mode in call center. on the CTIOS server it show in call manger the agent destkop unregister, however the call manager and switch logs doesnt show unregister. It is really weird and on the switch there isnt any errors that indicate that packets were loss, does any UCCE expert out there know what could of been the root cause. The error on the CTIOS server says cucm faulire for all those phones but phones werent unregistered.
Any Suggestion please help.
Thanks,
All agents logged off, not just half? Typically when you run in duplex, half of those CTI OS Agent Desktops should connect to your secondary CTIOS server (50% chance at login). Are the effected agents all in the same location? To me this points to perhaps being a network issue if everyone was effected.
Can you run a report on the Logout codes for the effected agents? What logout codes were recorded for this event?
-Jameson
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Message was edited by: hbdivegirl
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