An FAQ entry about what information to provide when asking questions

Anything that you would add, subtract, or change?
http://forums.adobe.com/message/4200840

Looks good to me too.
Maybe that can eliminate all those sessions of Twenty Questions.
Thank you,
Hunt

Similar Messages

FAQ: What information should I provide when asking a question on Flash Professional forums?

When asking a question on the Flash Professional user-to-user forums, you can make it easier by proactively providing answers to the following questions:
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Please give us more information about your Creative environment:
What version of Flash Professional are you using? And, if applicable, include the minor version number (e.g., Flash Professional CS5.5 with the 10.5.1 update).
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac". Also, see this page to quickly check if your OS is supported for the version of Flash Professional you are using.
Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number of disk drives, and how any external drives are connected.
If you are getting error message(s), what is the full text of the error message(s)?
If you encountered a crash, please upload Flash Professional log files to any free file sharing sites and post a link. Depending on the OS you are using, you will find the crash logs at:
Win: Program Files\Common files\Adobe\Installers or \Documents and Settings\<user>\Local Settings\ApplicationData\Adobe\AAMUpdater\1.0\
Mac: /Library/Logs/Adobe/Installers or ~/ Library/ApplicationSupport/Adobe/AAMUpdater/1.0/
Did you encounter the issue in spite of recreating Flash Professional preferences?
What were you doing when the problem occurred?
Has this ever worked before?
What other software are you running on the system?
Also, do check the Flash Professional FAQs list and also do a quick Flash Professional Community Help search to see if your question has been addressed already.
Adding screenshots and FLAs to your discussions is highly useful and will help fetch an answer faster and easier.

I second that. I would also suggest the list of things the user should at least supply is supplemented with the client mode; HI (High Interactivity) or SI (Standard Interactivity).
Axel

FAQ: What information should I provide when asking a question on this forum?

When asking a question on the Premiere Pro user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions:
What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CC 2014.2 (8.2)).
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.5"---not just "Mac".
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
If you are getting error message(s), what is the full text of the error message(s)?
What were you doing when the problem occurred?
Has this ever worked before?
What other software are you running?
Do you have any third-party effects or codecs installed?
Tell us about your computer hardware. Be especially certain to tell us about your GPU, any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU) and the type of media drives you are using.
What kind of GPU do you have installed, including make, model number, and GPU driver?
Are you using Mercury Playback Engine GPU Acceleration?
Do you still have the issue when choosing Project Settings > General > Renderer > Mercury Playback Engine (Software Only)?
Does the problem only happen with your final output, with previews, or both?
Screenshots and sample movies are often very useful in showing exactly what you're seeing, and can thus make getting an answer faster and easier.
Also, please do everyone a favor and check the Premiere Pro FAQ list and also do a quick Premiere Pro Community Help search to see if your question has been addressed already.

Try contacting support directly. Be sure to ask for the video queue: Contact Customer Care

Broken hard returned to apple by service provider when asked not too because I wanted the opportunity to recover data

I took my mac into a service provider in turkey with a broken hard drive. I asked the not to return the hard drive right away in order for me to recover the data. They dis not listen and returned it. It has only been posted a day ago is there anything i can do to get it back?
Thanks in advance,
Zara

That's what the Apple Store and resellers do: they keep your hard drive but it's not used. If you didn't recover anything from the hard drive, ask them to return your hard drive because you asked them to do it before being your hard drive replaced. If they refuse, contact with Apple > http://support.apple.com/kb/HE57
Anyway, you should have done this before taking it

HT1918 What do I enter when askedf or a credit card number but am using paypal account?

What do I enter when asked for a credit card number but am using paypal account? I do not have credit card.

only way is to put in your creditcard security code as it request
here is where / how you find it
http://www.creditcards.com/credit-card-news/credit-card-verification-numbers-sec urity-code-1282.php

FAQ: What information should I provide when posting, or What do you need to know to solve my issue?

When asking a question on the Photoshop Elements user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions:
What version of Photoshop Elements? Include the minor version number (e.g., Photoshop Elements 9 with the 9.0.3 update).
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
If you are getting error message(s), what is the full text of the error message(s)?
What were you doing when the problem occurred?
Has this ever worked before?
What other software are you running?
Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
Has this ever worked before? If so, do you recall any changes you made to PSE, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
Screenshots and sample movies are often very useful in showing exactly what you're seeing, and can thus make getting an answer faster and easier. FAQ: How do I capture and post a screen shot or video?
Also, please do everyone a favor and check the Photoshop Elements FAQ list and also do a quick Photoshop Elements Community Help search to see if your question has been addressed already.

Check your Mac can run ML...
Mountain Lion > http://www.apple.com/osx/specs/
Upgrade to Mountain Lion
Before attempting any Major Upgrade... get yourself an External Hard Drive... and create a Bootable Clone Backup of your current Hard Drive...
By far the easiest way to make such a Backup, is to use something like
SuperDuper http://www.shirt-pocket.com/
or CCC http://www.bombich.com/
That way, should anything untoward happen during the Upgrade,
you will NOT LOSE ANYTHING.
(Get an EHD that is at least equal to your current Drive...)
Also, Check here for compatibility of 3rd party Software you may be using...
http://roaringapps.com/apps:table

I purchased a used 2008 iMac. And although the previous owner said he deleted all of his information his iCloud account is still the primary. I don't have a clue about what to do about it. I signed him out and logged in with my info, but still no go.

I purchased a used 2008 iMac. And although the previous owner said he deleted all of his information, his iCloud account is still the primary. I don't have a clue about what to do about it. I signed him out and logged in with my info, but still no go. Is there any way to eliminate his iCloud account and make mine the primary without rebooting it back to factory settings? There was an update, I believe, that I couldn't install because i didn't have his password that is what made me aware that his acct. was still active. I don't know what to do. Any help is greatly appreciated. Thank you.

Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

Becouse of expire of credit card I updated billing information by providing data of new credit card but system just says "We're sorry, the billing information on file could not be used for this payment. Please update your information.". What exactly is wr

Becouse of expire of credit card I updated billing information by providing data of new credit card but system just says "We're sorry, the billing information on file could not be used for this payment. Please update your information.". What exactly is wrong?

Are you 100% sure that every detail of your information is the same in each place?
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html

My home button isn't working well so i went to my service provider to ask about the problem. They advised me to update my iPhone to iOS 5 but the problem is no matter what i do, there is always an error. What should I do?

My home button isn't working well so i went to my service provider to ask about the problem. They advised me to update my iPhone to iOS 5 but the problem is no matter what i do, there is always an error. What should I do?

If you are having Issues with downloading iOS 5....
Try temporarily disabling your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/

ITunes randomly stops playing purchases that have previously viewed on the same hardware. It has an error message about HD. How can this issue be resolved? What information is available besides the "learn more" option that does not deal with the problem?

iTunes randomly stops playing purchases that have previously viewed on the same hardware. It has an error message about HD. How can this issue be resolved? What information is available besides the "learn more" option that does not deal with the problem?
Many people have the same problem. However, there is little or nothing readily available to users. This problem has existed for two or more years. Does anyone have anything to offer about this disturbing problem?

Thanks for the suggestion kcell. I've tried both versions
9.0.115 and 9.0.124 and both fail with the policy permission error.
I also tried with and without your crossdomain.xml file but
with the same result. It looks like this file is intended for URL
policy, instead of socket policy. Recently Adobe separated the two.
When I run with the files installed on my dev PC, it does
work, which makes sense because the flash player isn't loaded from
an unknown domain.
I did get one step closer. If a crossdomain.xml in the server
root exists and the socketpolicy file is loaded from the app folder
then the first two warnings disappear. The logs now show:
OK: Root-level SWF loaded:
https://192.168.2.5/trunk/myapp.swf
OK: Policy file accepted: https://192.168.2.5/crossdomain.xml
OK: Policy file accepted:
https://192.168.2.5/trunk/socketpolicy.xml
Warning: Timeout on xmlsocket://192.168.2.5:843 (at 3
seconds) while waiting for socket policy file. This should not
cause any problems, but see
http://www.adobe.com/go/strict_policy_files
for an explanation.
Warning: [strict] Ignoring policy file with incorrect syntax:
xmlsocket://192.168.2.5:993
Error: Request for resource at xmlsocket://192.168.2.5:993 by
requestor from https://192.168.2.5/trunk/myapp.swf is denied due to
lack of policy file permissions.
Which basically says, everything is okay, but you stay out
anyway.
PS: I found the XML schema files here:
http://www.adobe.com/devnet/flashplayer/articles/fplayer9_security_02.html
and the socket policy schema:
http://www.adobe.com/xml/schemas/PolicyFileSocket.xsd.
UPDATE: When serving up the policy file on port 843 using the
example perl script then the socket connection seems to be accepted
and the connect succeeds. After that flex hangs trying to logon to
the IMAP server.

The last Apple I used was a IIe. Where can I find basic information about what an Ipad will do and how it differs from an Android tablet?

The last Apple I used was a IIe. Where can I find basic information about what an Ipad will do and how it differs from an Android tablet?
I am considering purchasing this for my wife who has only had experience with Windows machines.

Here are a number of possibilities:
http://ipad.about.com/od/iPad_Guide/a/How-To-Use-The-iPad-Best-Uses.htm
http://www.macobserver.com/tmo/article/8-important-things-you-can-do-with-an-ipa d
http://iconlibrary.iconshock.com/tutorials/50-things-you-can-and-cant-do-with-yo ur-new-ipad/
iPad vs Android:
http://ipad.about.com/od/ipad_competition/tp/iPad-vs-Android-Which-Tablet-Should -You-Buy.htm
http://www.cnet.com/topics/tablets/best-tablets/

New FAQ Entry on JVM Parameters for Large Cache Sizes

I've posted a new [FAQ entry|http://www.oracle.com/technology/products/berkeley-db/faq/je_faq.html#60] on JVM parameters for large cache sizes. The text of it is as follows:
What JVM parameters should I consider when tuning an application with a large cache size?
If your application has a large cache size, tuning the Java GC may be necessary. You will almost certainly be using a 64b JVM (i.e. -d64), the -server option, and setting your heap and stack sizes with -Xmx and -Xms. Be sure that you don't set the cache size too close to the heap size so that your application has plenty of room for its data and to avoided excessive full GC's. We have found that the Concurrent Mark Sweep GC is generally the best in this environment since it yields more predictable GC results. This can be enabled with -XX:+UseConcMarkSweepGC.
Best practices dictates that you disable System.gc() calls with -XX:-DisableExplicitGC.
Other JVM options which may prove useful are -XX:NewSize (start with 512m or 1024m as a value), -XX:MaxNewSize (try 1024m as a value), and -XX:CMSInitiatingOccupancyFraction=55. NewSize is typically tuned in relationship to the overall heap size so if you specify this parameter you will also need to provide a -Xmx value. A convenient way of specifying this in relative terms is to use -XX:NewRatio. The values we've suggested are only starting points. The actual values will vary depending on the runtime characteristics of the application.
You may also want to refer to the following articles:
* Java SE 6 HotSpot Virtual Machine Garbage Collection Tuning
* The most complete list of -XX options for Java 6 JVM
* My Favorite Hotspot JVM Flags
Edited by: Charles Lamb on Oct 22, 2009 9:13 AM

First of all please be aware HSODBC V10 has been desupported and DG4ODBC should be used instead.
The root cause the problem you describe could be related to a timeout of the ODBC driver (especially while taking care of the comment: it happens only for larger tables):
(0) [MySQL][ODBC 3.51 Driver]MySQL server has gone away (SQL State: S1T00; SQL
(0) Code: 2006)
indicates the Driver or the DB abends the connection due to a timeout.
Check out the wait_timeout mysql variable on the server and increase it.

Questions about divulging information about future features

Good morning,
I'm making my way through this thread for the first time.
As someone who has passed the California Bar and who has been a stockbroker in the past, I would like to comment on the statement of Steve Forde, who was the Senior Product Manager for Visual Effects for Adobe for portions of 2011.
Steve said,
"Unfortunately - we get stuck in a legal pinch about commenting on ANYTHING that may or may not be in future products, off the record or otherwise."
I'm asking that you consult your internal SENIOR legal counsel again regarding this statement that you assert prohibits you from giving any details whatsoever about what the Adobe Team may or may not aspire to having in future versions of After Effects.
I'm asking this of you for a couple of reasons.
Firstly, no attorney denies that the law changes over time and recent court decisions have made shareholder derivative lawsuits much less popular as a way for the plaintiff's bar to make a quick buck by extorting money from companies who may have made aspirational statements to shareholders or others in conference calls or elsewhere.
As I understand the current trends in Delaware Law, (which, as the situs for quite a few corporations governs large swaths of their conduct) as long as appropriate disclaimers are clearly communicated at the time of the aspirational statement, such language is now permissible.
Such standard disclaimers could include language such as
"we cannot guarantee whether any feature discussed will appear within one year or within five years or whether it will ever appear at all. It is currently a goal of the design team to reintroduce this feature, but we reserve the right, in our exclusive discretion to change that decision for any reason whatsoever, without consequence.
Additionally, you are vested with no rights to rely on any assertion or representation made based on any such aspirational statement and we insist and demand you consult an attorney before embarking on any course of conduct, such as purchasing stock or altering any current or projected business plan, based in any manner upon what we say here.
However, given the above caveats, it is the current goal of the Adobe design team to reintroduce this feature within the next three releases of AE again, subject to change at our sole and exclusive direction in any manner, time or mode of our choosing, without prior notice of any kind."
If you had a standard disclaimer such as the above that you attached to any and all such statements (by having it appear within the signature block of any Adobe employee posting to this forum), it could take conversations such as this to a more rewarding level for both Adobe staff (who could share their very profound dreams and aspirations with us) and the Adobe community at large, which provides inspiration and helpful feedback to Adobe employees seeking to assist us.
Then the focus could shift to whether or not you were divulging trade secrets. But it would still permit you to be more informative in a general way.
So I ask that you run this by your SENIOR legal counsel again. Remember, just as there can be different ways to tackle the same 3D graphics animation challenge, each with rewarding results, attorneys similarly can vary from attorney to attorney and new and bright ideas on how to approach such issues do occur from time to time, especially in light of the massive favorable swings in case law supporting the rights of massive global corporations such as Adobe viz a viz the rights of the little guy.
Sincerely, Matt Dubuque
Here is Steve's quote in its entirety, from May 26, 2011:
Unfortunately - we get stuck in a legal pinch about commenting on ANYTHING that may or may not be in future products, off the record or otherwise.
That being said, as Michael explained in a previous post, Vector Paint got stuck in the conversion of AE to 64 bit. It's something we hear quite a bit from our users that Vector Paint is important. Again - wish I could give you more than that, but we are bound by very strict rules.
Therefore - it is important to us, and the more we hear via this form the more likely it is to get resources behind it in a future release. Again I realize it is impersonal, but the results of this form are sent via email to a real human every time someone hits submit; then that person brings the results of submission to a weekly meeting on the AE team where we discuss features and scheduling.
Steve
Sr. Product Manager - Visual Effects
Adobe Systems Inc.

Attaching an appropriate disclaimer may be fine for an attorney to dot all the i's and cross all the t's, but there is one thing it will NOT do: it won't stop people from misinterpreting what they read.
Most people go by what they PERCEIVE to be true and not the ACTUAL truth, a fact that people in marketing like me deal with all the time.
Steve Forde might write the following totally hypothetical and totally fictional line in a blog:
"We're thinking about a feature for a future version. Right now we call it the Clean Plate Generator. You would be able to shoot a single clip, panning and tilting the camera as desired, and After Effects would automatically create an image whose total size matches the totality of the image shot in the clip. It would even remove selected foreground subjects such as a stray person who inadvertantly walks into the shot."
Sounds great, yes? And with your proposed disclaimer, all would be good; Adobe would have covered its corporate pink posterior. Or would it?
Do you wish to speculate how many people would read that as a statement of a definitely-going-to-be-there feature in the next AE version?
Can you imagine the can of worms that would open when this fictional feature isn't in the next version?
Would it really be worth the massive and expensive fence-mending campaign Adobe would have to undertake among angry users who were erroneously looking forward to this fictional feature?
All of which could have been avoided simply by not saying a word?
I can see where attorneys may like a hypothetical situation as the one above: they could charge more billable hours! I doubt Adobe would like it, however.
Legalese is one thing, maintaining happy customers is another, and there is no amount of legalese that can overcome people's nasty tendancy to perceive what they read as what they WANT to read instead of what is actually written.
If people would read what was actually written, there would be far fewer posts in this forum that say in essence, "Hey, how come it takes two weeks to render ray tracing on the brand-new HP student laptop I just got from Wal-Mart?"

Why doesn't System Information.App provide battery serial?

Why doesn't System Information.App provide battery serial? Even /usr/sbin/system_profiler -detailLevel full doesn't show the battery serial.
When I open System Information.App I get this output. Serial number ist not even displayed:

I did now try some system tools. They don't show the battery serial, too. I think, they rely on the system profiler's informations and therefore get no data.
When was this feature removed from OS X? According to posts on the internet the battery serial was show up to 10.6 but I never read about the App showing it on 10.7. What about 10.8 users? Do you see the battery serial?

No browser configuration service book entries. Whats is this

I had to get a replacement blackberry beacuse mine broke. So I got it today and programed it today I try to go on the inter net and I get this error message. Your device does not currently have any browser configuration service book entries. Whats this mean?????
Please give me Kudos if you feel like I helped you
Thank you
cuse165

Hi there!
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your carrier to see where they are in the process of shifting your BIS account from your old BB over to your new one.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

An FAQ entry about what information to provide when asking questions

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