Another "connection drops" thread

i browsed around the first page and it seems a lot of people have been experianceing this. Now, i was away at college the past year so i was used to high speeds i got, but i should NOT have to wait 10 minutes to watch a 3 minute youtube video. no one fiddles with anything (since the rents are too old to understand technology, haha). but this isnt about the slow speeds
After i came back from college, i was eager to set up my desktop and download music, maybe play some games and what not. however, it seems that whenever i play any of my games or download a "large" file the connection drops. Its been 3 days and i cant download this 400 megabyte file because when the connection drops i have to restart the download. You guessed it, the "data" and "DSL" lights are on but the Internet light shuts off.
Verizon seemed to be getting alot of these, so heres my specs
Windows vista ultimate 64 bit
Westel 6100F
F90-610015-06
DSL

Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.
Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.
#1 Did you try connecting your modem directly to the NID?
Points to: http://www.dslreports.com/faq/1317
#2 If not, please do and retest those margins and Line Attenuation.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Similar Messages

  • Internet Connection Drop Outs when remote administ...

    I did not want to trouble anyone here if I thought it unnecessary but now I feel that I do need some assistance so this warrants opening a new thread.
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    Edit:
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    When running BT HH diagnostic it printed out that the username for login had changed and needed resetting or for me to enter my own in that I was NOT given! Anyway, when going to select manual reset it had not changed from default at all so I think this is just some default BT diagnostic that is false. I realise that other BT customers are affected by this with the BT HH5 but mine is HH4...my posting probably isn't as clear right now as I have not slept as much past few nights trying to figure this out. This is happening at different times of the day but more often during early hours.
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  • Home hub 3, broadband connection dropping

    Hi, just a few days ago I recived my new home hub 3. The reason I wanted the upgrade from the hub 1 is because the broadband connection would drop and also the old hub would reset it self constantly.
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    Im reviving this thread, so far from the phone box upstairs Ive shortened the cable, It still goes into my room but now instead of having a ridiculous 15m amount of calbing unused Its a straight 3m from the other room to mine.
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    However the hub still suffers and drops the broadband connection when under "stress" when the phone rings it sometimes drops, and when downloading files it drops halfway through if the file is large which is a massive pain.
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    I phoned BT and was advised to take the hub closest to the master socket, but if i do this I have no wireless card in my PC so cannot connect, The obvious option is to get a wireless card but that will cost money. As will buying the power lines.
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  • Yet another grey folder thread, help!

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  • Wifi Connection drops but still have all bars. Please Apple, respond us

    I have a macbook pro 13''(purchased 1 month), a white macbook (bought in 2007) and a dell vostro 1310 (with windows 7) using the same router WRT54G2 Linksys or D-link 524
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    I'm with latest updates (both macbook as a router), already formatted and applied the 10.6.4 combo. I have already put ip manually turned off DHCP, DNS already placed manually, I swapped the channel router. Everything recommended in official forums, but nothing helped.
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    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
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    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130?tstart=60
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Internet Connection drops when incoming telephone ...

    On 14th December 2011 during a period of very high winds and heavy rain an incoming telephone call caused the internet connection to drop and it eventually restored itself after about 2 hours. When I answer a call the internet connection drops after about 30 seconds and then reconnects after about a further 40 seconds. All incoming local calls cause the internet connection to drop. As far as I can tell incoming calls from other exchanges seem to be OK. Incoming calls from mobile phones sometimes cause the internet connection to drop. The line is unaffected by outgoing telephone calls. I have a BT HomeHub 2B plugged into an upstairs telephone socket and connected by ethernet to my PC. I have another telephone socket downstairs, each socket is fitted with a filter. I have have tried every combination of my two standard telephones and 4 filters in each socket and every local call causes the internet connection to drop and reconnect. I think it very unlikely that both phones and 4 filters have become faulty at the exactly the same time. I have connected the Home Hub and telephone with a filter to the test socket and asked a friend on the local exchange to call me and the internet connection dropped and reconnected as before. Since moving to this house 2 years ago I have had four previous interruptions to the broadband service all of which were caused by problems probably at the exchange. The last one took 8 days to correct after countless calls to the "Help Line". Their fall back position is always to assume that there is no problem with the BT line. So I am not even going to try to explain this over the telephone. This is the information on the BT Home Hub Event Log, it is typical for every occurrence of the problem. Dec 26 11:42:42 2011 ERR 2011-12-26T11:42:42Z cwmp: mt_cwmp: session error: Could not resolve host Dec 26 11:43:19 2011 (1035438.010000) RTNL: Received ERROR reply 'No such process' for message type 0x19 Is this a problem with the Homehub, the line, or at the exchange?

    not sure I read your post correctly but are you saying if someone from another exchange phones then the broadband is ok and it only drops if someone from your own exchange phones?
    if the possible sollution from chris6273 does not work, and you have already tried the test socket then I would contact the mods for assistance  http://bt.custhelp.com/app/contact_email/c/4951
    the mods can take up to 3 days to reply
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Infinity Connection Dropping but BT refuse to a...

    Hi,
    So in September we got BT Infinity. It was a hassle and handled terribly by BT customer service but we eventually got it. It's been working fine for around five months but within the last few weeks we have been having connection issues.
    Over Easter I have spent over 10 hours on the phone to BT via my landline and mobile trying to get a solution, but all I have got is a repeated denial of my problems.
    On the 27th March I called BT to report that our connection had been repeatedly dropping over the past few weeks and a fault was opened. I was told I would be updated but no-one called back despite promises they would do.
    I called BT on the 28th March to follow up my issues but was met with an advisor who lacked knowledge in the issue and simply told me to continue monitoring my connection.
    I called BT on the 3rd April as there had been no improvement in my connection, which is dropping multiple times per day, and on this day 7 times. After going through the same repetitive questioning session about how I connect to the internet, a deep line test was run, and it was decisively concluded that there was a fault with the line within BT's retail servers. I was told this would be followed up and promised a call back on the 4th April.
    After I had not received a call back on the 4th April within the time allocated to me, I called BT where I was met with an awfully rude woman who had no interest in helping me and went on to suggest what I was saying was an outright lie and she categorically stated there had been no call back booked despite me having the text in front of me which confirmed it.
    After being told to 'continue monitoring my line', a slightly repetitive phrase favoured by BT Customer Service, I called back as instructed on the 8th April. Again, I went through a repetitive process before finally making some sort of progress and being sent a new home hub.
    My new home hub arrived on the 11th April and made no difference to my problem. I therefore called BT and spoke to an advisor who told me he could only assume the Home Hub was sent in error, as he was absolutely adamant it would make absolutely no difference to my situation. I was told to 'continue monitoring my connection' over the next few days but before he ended the call I asked him a number of questions, none of which were adequately answered.
    Why is our connection dropping? Rather than giving me an explanation as to why it is dropping, he told me that we are lucky it only drops a few times a day! He said 'everyone in the world suffers from a connection which drops multiple times per day' and that 'there is absolutely nothing we can do because there is no problem'. He told me about rate-adaptive lines, which according to him 'are used by every household in the world' and that these lines 'inevitably drop out up to five times a day, which is normal and acceptable'.
    So how many times can it drop before it's considered a fault? The basic answer I received is that there is no limit! It doesn't matter how many times it drops, it absolutely normal! Only if it drops '20-30+ times per day' is it considered a problem worth solving to BT.
    Why do you never call back (in particular, why did no-one call back on the 4th April, and why did an advisor accuse me of lying about the call back)? They said that when the issue is escalated from Level 1 to Level 2, it is impossible to see any contact between the customer and Level 1, so when the call back wasn't arranged as it should've been, there was no way BT could've known. He apologised for this and the way I was treated by his colleague.
    Why was a fault reported on the 3rd April? Why have I not been updated since? Simple answer from BT. There probably was no fault, that was probably also incorrectly opened. Note the key word probably. The advisor I talked to said he had no idea what happened in any of my previous calls and that there was no way he could find out why the fault was opened, or listen to the call (despite all calls being recorded). He said it was impossible for Level 2 to hear the content of any calls made with Level 1 and that it was 'impossible for an advisor to take notes for a call lasting more than half an hour'.
    I recieved a call back today on my mobile where I was told just to continue monitoring the fault. However I was also told, again, quite categorically, that there is nothing wrong and that he would happily send an engineer in three days but that 'he would be able to do absolutely nothing. It would be a waste of time'. The advisor also refused to give any details on how much this would cost and was desperate to end the call saying 'goodbye' despite me being mid sentence multiple times.
    I have now been told to 'continue monitoring my connection' and await another call back on Friday, by which point I will have wasted many more hours on the phone to BT.
    Your customer service is disgusting. Your lack of compassion and understanding is disgusting. The way you totally mislead customers is disgusting.
    And now for my top BT Operator quotes (or near quotes, as obviously no-one has any idea what was said in these calls, not even BT!):
    "If your temperature raised to 100 degrees celcius but then went back to normal, there would be no problem, it's the same with broadband"
    "Everyone in the world has a rate-adaptive line and everyone in the world should expect their line to drop"
    "If your line only drops 5 or 6 times a day there is no problem, you obviously should've known this before you signed up for Infinity"
    "There definitely is a fault.... there definitely isn't a fault" - the trademark conclusiveness of BT
    "We can limit the speed on the phone line, but it would have to be to 1mb" - this is despite absolutely contradictory help published by BT
    But despite these humorous moments, I have wasted a huge amount of time on the phone to BT.
    I have one simple demand. Stop the broadband from dropping multiple times per day. If you cannot do this, let us leave, as you are not meeting your contractual obligations and therefore we shouldn't have to either.
    And please... don't apologise for your colleague not calling back in the first minute of the phone call and then not call back.

    Hi Bryan,
    Like yourself and many, many other people who come to these forums - I have been experiencing the same problems. Constant disconnections, and recently, speed dropping to 4Mb in the Evenings (I'm supposed to be getting 74Mb).
    It's ridiculous with how many people are experiencing these problems and BT are blatently ignoring it. To add insult to injury, this was posted in February. A statement from BT basically saying "Well you're all gonna be having problems, but it's on you."
    Don't fret though, the moderators, and other people from the community can be fantastic help.
    Purchasing an Openreach modem, suggested by ray_dorset, I'll still be awaiting for the Huawei 612, V3b modem to arrive and hoping this will fix the drops in speed. I currently have an ECI modem fitted in, which has stopped the disconnects, but have not stopped the speed drops.
    For anyone reading this who is unfamiliar with modems as I was:
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    ECI
    From the advice I have been given by the moderators, if you're new to BT Infinity, then your exchange may have only recently been built, which is then most likely to have a chipset which will work better with Huawei modems. I'm about to find out this by next week.
    If, in some horrible scenario it doesn't work and the speed is still constantly dropping, then you may need to fork out and purchase a new router (BUT KEEP THE MODEM). Many people have said their internet has been fixed by doing this.
    One of the things I did find pretty hillarious however, is that I did call up BT the other night due to having terrible connections. He told me to take out my modem and just use the home hub 5. He then kept telling me to change a few settings on the HH5 and run a speedtest. Every, single, time we changed something - the speed would get lower and lower, followed by an "Uhhh, monitor your speed over the course of this week and then we'll call you back."
    I'm sorry, but BT customer service have no idea how to fix this, so don't waste your time ringing them. I genuinely feel bad for them too, they have to put up with our **bleep** while the engineers at BT who work on the firmware for the HH5 can't be arsed to try and fix it any further.
    Seriously, mate - just try the steps above, come to the forums if you need help because you're more than likely to get a better answer. I know it sucks not being able to call up BT because they're just going to give you a bunch of BS, but if everyone who had a complaint on this forum worked for BT tech support, maybe there'd be more satisfied customers.

  • Connection drops with arch64 and atheros wireless

    Hi, I've just installed arch64 on my desktop. I have a dlink dwa-556 wireless adapter, with atheros chipset. The card is seen correctly and has been configured. I started a kdemod install with pacman, went on for about an hour, and then it hung, the wireless connection dropped... I tried to start it up again, but only a reboot could help... now I started pacman again and after some minutes bang! connection dropped again...
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    Last edited by sunriis (2009-02-19 18:45:04)

    I think I may be experiencing something similar. I'm also running Arch64 and have the exact same adapter (DWA-556) and every once in a while my wireless connection drops. It only happens once every few days or so, but whenever it happens on my system it seems to cause anything Xorg-related (mouse, keyboard, video) to respond slowly. If I move the mouse around it doesn't move smoothly - it kind of jerks and jumps around.
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  • Constant Connection Drops

    I'm Panther (10.3.9), RCN cable, no wireless, no router.
    My connection drops 5-10-15 times a day. Hitting "renew DHCP lease" brings it back. I work at home and am often up/downloading large graphics files, and this is destroying my productivity.
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    The service worked perfectly for 2.5 months, and then went splat! I didn't do anything at my end. One day it worked, next it didn't.
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    This is exactly the problem that I'm having with my WRT54GS v6.
    Usually it will stay connected to the Internet for days, but once in a while (like yesterday) it constantly loses connection.
    My first indication of trouble is a web page not loading or a game becoming disconnected. Browsing to 192.168.1.1 usually works, where I'll see that the Internet has become disconnected. However, sometimes the router doesn't even respond at all, and I'll have to wait and refresh the page a few seconds later. Clicking the "Connect" button usually works to reconnect to the Internet, but it doesn't always work right away and then I have to try several times.
    When this happens, quite often I'll get reconnected for less than a minute before it disconnects again. I have just time enough to verify that web pages are loading normally, online games can be accessed, etc ... and then its gone again. Suffice it to say that this is extremely frustrating.
    I've seen alternate (lower) MTU values suggested here and in other threads. I'll give that a try for a few weeks and see how things shake out. I think the default was 1500 or 1492 or some such. I'm going to lower mine to 1450, as suggested here, or possibly as low as 1300, as I've seen elsewhere.
    Are there any other useful troubleshooting tips that you would recommend for this type of issue?
    Thanks for your help,
    - Adam.
    Edit: I should mention that yesterday I finally removed the router from the network and connected my computer directly to my modem. The Internet connection has been working without any trouble this way. So it would seem to not be a problem with my ISP or modem, and rather with the router, as I had suspected.Message Edited by Kaspre on 08-28-2006 09:11 AM
    Message Edited by Kaspre on 08-28-2006 09:13 AM

  • Cisco VPN connection drops on airport extreme on OS X 10.6.7

    I recently bought Airport Extreme and I must say the wifi coverage and strength is amazing compared to the DLink or Belkin routers that I tried. THe whole thing setup like in 2 minutes. Love it.
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    airport is off how can i turn it on?
    Click on the AirPort icon in the OS X menu bar. Select "Turn Wi-Fi On" or "Turn AirPort On" as appropriate.
    how can i reinstall mac os x 10.6.7?
    I would suggest that you start with the Snow Leopard installation disk. You can then update to 10.6.7 from Software Update.

  • Email Stuck - SMTP Relay To Remote Active Directory Site 451 4.4.0 Primary target IP address responded with: ""421 4.4.2 Connection dropped due to SocketError

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    Endrik
    Endrik | blog: itendrik.wordpress.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
    the thread.

    Hi Niko, 
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    thanks.
    Endrik
    Endrik | blog: itendrik.wordpress.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
    the thread.

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