Another HP Customer Escalations Team Lack of Communication and Warranty Replacement

I have been dealing with issues on my under warranty laptop for the past six months and have had nothing but problems with HP services. I love my laptop and everyone has been very very nice to me, but nothing is being done. I was supposed to receive a box to ship in my laptop to be diagnosed after two technicians could not fix my overheating, touchscreen, USB, and finger scanner issues. The box was supposed to arrive yesterday because I am leaving the country. I never have time to be without my laptop because I am in full time school however I have a week break during this semester change and this was the only time for me to work this out. I am just at the end of my patience here and so I tried sending an email to the Americas Escalation Management Team with this mesage:
Hello,
I have been in touch with my case manager Catherine regarding my situation over the past couple of weeks. My laptop issues have been going on for over 6 months but I have not been able to send in my laptop to be looked at because I am in full time school. HP has sent out two technicians to try and repair my problems, the first of which I paid for, but nothing has changed. My laptop is still overheating and certain specs such as the touch screen, USB, and finger scanner are still malfunctioning.
Catherine has been absolutely amazing as far as following procedure and helping me as quickly as possible. I do not blame her for any of my problems but I am still in need of help. Her and I had decided to send me a box to ship in my laptop to the repair "factory" and that box was supposed to come yesterday. As I said, I am in full time school but for 6 days I have a break between semester and I am leaving the country during that time. I needed the box to be here yesterday so that I could send it today and then have it returned to me sometime after I returned for the semester. The box is not here and I am leaving in about five hours. I'm not sure where the information relay was confused but at this point I am just very frustrated with HP's service.
My laptop is still under warranty and until this, I have had zero problems and have absolutely loved my laptop. I just feel like my patience is at the end of the line and I do not know where to go at this point. I do not want to give up and lose hope on HP products and customer service because myself and my family have been HP fanatics since I purchased my first laptop, but after talking with those around and other manufacturers, I just feel like I have been dealt the short end of the stick and I do not know how much longer I can hang around.
I do not know where this email is being sent to but please, help me. If it sounds like I am begging, I am. I have no other options at this point and as pathetic as it sounds, my laptop is my life because it is the center of almost every single class I am enrolled in. I won't beat around the bush so to be frank, I believe I deserve a new laptop after everything that I have been put through. Doing so would be an incredible act of kindness and I only hope that this can be done.
Last thing, this email is in no way meant to talk poorly about my case manager Catherine or anything she has done for me. She has been amazing and very helpful. All I ask is that someone can help me.
Thank you for you time,
... The emails my case manager has sent me had this email address for me to respond to, [Personal Information Removed] but immediately I receive an email saying that this email address is invalid. I am normally a very patient person but this is pushing me over the edge and I just need help. Clear communication and help is all I ask for.
Hopefully this forum will push my progress a little bit, but I won't even know because I'm leaving the country in 5 hours! Well HP, please help me.

williamsBank17:
Yaeh right they fixed it. I have a bridge in Brooken New York I will sell you to. You need to cut it off at HP's tech level and contact HP's excutive office and ask to speak with their boss. He will then give you the direct contacts to Chad's office. HP monitor will not allow me to post any of their HP contacts here in the forun. I am sure they will not like it for writing his name Because HP's forum monitors do HP's do not like me posting HP's top CO's dirrect contact information. When I do they will e-mail me and whipe out the information. The real people to contact and not some India HP tech who speaks very poor English. Chad is Catherine's over all boss. You can even ask her that you would like to speak to her boss. If she puts to her supper visor ask their supper visor to put their boss on the phone keep going up the chain untill you have reached Chad's office. He his the top CO for lap top repair center. Then you know your lap top will be fixed or replace. Do not for get to tell him you can cook an egg on your lap top.
You are welcome,
frrw

Similar Messages

HP Customer Escalations Team Lack of Communication and Warranty Replacement

What happens when you need to file a legitimate complaint, but are told, "You're already at the top!"
My HP Envy Touchsmart has been shipped off for repair (under warranty) twice now. First time video went out, second time sound went out. After receiving it back a week ago from a Motherboard replacement, it came back from HP Repair broke! A plastic cover on the back was broke, PLUS... when the computer was turned on, it could not detect the harddrive, I called the repair center and they had me take it apart and we discovered that they also forgot to attach the harddrive back onto the computer! The screw was just hanging. This caused the SATA cable to get pulled and HP determined it was now damaged.
So rather than send it back a third time, I was told that they will replace it. Because computers change, they sent me a proposal 7 days ago for a new one and it's specs, but I was told by my case manager not to accept it if there was anything I did not agree with, so they could make adjustments to the proposal. I did have an issue with something with the video card specs, so I emailed her and explained why. She told me that she would send me another proposal that should suit me better.
A week has gone by and nothing! For the past 5-6 days I have sent appproximately a dozen emails, at least 7 or more phone calls (sometimes twice a day) and I'm always told my case manager is not available, but she will return my call. Days have gone by and I have spoke to 5 differnet case managers and none of them can explain why she will not contact me back. I have explained over and over, at the very least I just want her to tell me she is working on it, or give me an estimate on time, or whatever the hold up is. But I can't even get an aknowledgement that anybody is working on my case!
Today I was told by someone that my case manager is scheduled to call me at 5pm. I was relieved, until that time came and went. I called back and was told she is gone for the day, and AGAIN... they say they will tell her to call me.
The last person I spoked to today actually made it sound like it was my fault for not accepting the proposal I was sent a week ago! Remember, not only is this a defective computer under warranty, but HP themselves did more damage to it!! And they have the nerve to ignore me and take their own sweet time! I am a very patient, reasonable person, but my biggest pet peeve is a lack of communication. And it's such a simple thing to do!
I was also told by the last person I spoke to that my case manager is probably just busy with other cases. That is no excuse! I never demanded a new computer instantly or overnight... all I've been asking for is communication! How long does it take to send an email saying.... "I'm so sorry. We have not forgot about you and are working hard to create a new proposal. Please give me another day or two."... It took me seconds to type that... and I would have been happy enough. Again... no excuse for a lack of communication to your customers.
So today I asked to speak to a boss or a manager or to get a phone number to the HP complaint department, because if they keep following this same pattern, I could be told "we will leave her a message to call you" everyday this week, and the next week, etc. It may never end. He told me, "This is it, you are at the top and there is nobody else to speak to." In other words... "You are at our mercy, we'll help you when we feel like it!".
So if this is the way you are treated (ignored, broken promises of returned phone calls, etc.) at HP's top customer complaints department, I guess the only power left is the customers freedom of speech to let others know what is going on at HP, including the BBB and possibly {Content Removed}.
Buyer Beware!

Chad, welcome to the forum.
I have asked for help for you. I hope by now or soon you should get it solved.
Please click "Accept as Solution" if your problem is solved.
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Customer Service Miscommunication and a large lack of communication and follow through

I seem to be having a lot of difficulty with Verizon Wireless Customer Service the last few months and am becoming increasingly frustrated. Let me start by saying I have been with Verizon for years, my wife, kids, and in laws all have Verizon, and my Father and Step mother are soon making a decision to move their service over from AT&T. I may tell them to think again about that.
October to 2012 we bought my step daughter a basic phone. She has had a number of problems with it. It doesn't hold a charge, it restarts or shuts down randomly. They sent her a replacement, and that phone had the same issues. So we decided we would upgrade to an iPhone for her back in March. Customer service said her plan was grandfathered in for an early upgrade and she would be eligible in May. Great, so we waited a couple of months and when we looked into upgrading, the sales rep said she is not eligible until October, no early upgrades are available. We told him what the CSR said, he said thats not what his system said and he began walking away. I asked him to please call customer service. He did, and after 45 minutes on the phone between Customer service and him and then customer service and my wife, it was determined she could upgrade that day, but it would have to be through the phone. I wish she did it on the phone there so all of this time wouldn't had been wasted, but we had things to do so she said we would call back when in the car. The sales rep told us to ask about the free promotion Verizon is offering a free 32 GB iPhone 5C.
We got in the car, called the Customer Service number, talked to a rep who said that line was not eligible until October. We told him about the entire conversation we just had 5 minutes ago at the store, he just kept insisting we were not eligible. I asked to speak with a supervisor, he then put us on hold for 45 minutes and then we got disconnected.
We called back, spoke with another rep, told her about the upgrade, were told once again we were not eligible until October. Once again we went through the entire conversation from the store, told her about being on the phone an hour and getting disconnected, she said she would look into everything, put us on hold for 15 minutes, came back and said we would be eligible June 30th....not today. I asked about the Free 32GB 5C, she said that was for "select" customers and she could not offer that to us. This was now disappointing on a few levels, between the last 2 hours of getting nowhere and now we are not eligible for something others can get, this left a bad taste in my mouth. She put us on hold for a supervisor. After going back and forth on being told by multiple reps we could upgrade in May and now being told we can't and not being given any reasons as to why this changes from one person to another, the Supervisor said she would make us eligible to upgrade early that day, but that because it was before 6/30 we could not get the 5C promotion. We asked if we would be eligible for the promotion if we waited until June 30, she said yes, but we could not get it before then. We confirmed this 3 times and asked her to put a note in the system so we would not have to go through this again. She confirmed with me 3 times, we could upgrade that day and pay the discounted price for the 5C, but if we waited until 6/30 we would be eligible for the 32GB 5C at no charge. This was what we were looking for and were willing to wait.
The other day I called to confirm that when we walk into the store next Monday-6/30 the notes were in the system, and we would not have any problem getting the promotion. The rep said we would not be eligible to upgrade for any discounts until October....<sigh> Went through previous conversations once again, asked for her to please look through the notes, she saw the supervisors note showing we could upgrade at the discount but no mention of the 5C promotion and said Marketing had not "Flagged" us for that promo and we could not get it. I asked once again to speak to a supervisor, she looked through the account and repeated the same thing about not being flagged but she would send an email to the supervisor that added the notes and find out what was going on. I asked to be CC'ed so I can have this all in writing, she said yes, and to expect to hear back from someone by the end of the next business day.
It is now 4 days later, I have not heard from anybody, I figured today I would look at MY plan and see if I could at least use one of the lines on my account and see if I was eligible for the promotion. Mind you, last year when I upgraded to the 5S, I was talked into adding my Verizon iPad to it, and instead of going month to month on it, add it to a shared plan, and I would be able to use the line on my iPad to upgrade to a newer phone, he even showed me how to do it myself. So now when I was looking to do what I was promised I could do, I am not able to do it, it only showed I can upgrade to another tablet only. I did the online chat and the rep told me that policies can change from day to day without notice. This does not sit well with me at all. I get sold to do something based on what the rules are one day, and tomorrow the rules change, this to me is equivalent to Bait & Switch and I now have to question the ethics here. This also tells me Verizon at this point takes retained customers for granted where my past experience was so much better than it is now.
Due to the complete lack of communication and simply keeping notes of previous conversations in their system so you don't have to keep explaining yourself over and over and being told different things by every rep I speak to down the line, I am not just back at square one with my step daughters phone, but a step back on what I signed up for on my plan.
AT&T has a program now that pays the Early Termination Fee and gives full discounts and Promos for new customers. I may be forced to look into this as it will cost me much less down the line in time and money, and I can use talk and data at the same time.
All I ask from Verizon is to listen, communicate, follow up and follow through.

Feel free to sink this, I rang and sorted it.

Lack of Communication and time taken to fix a faul...

I reported a fault with my telephone line on Friday 12th November using the online reporting facility. An engineer called round on Sunday and said it was not possible to fix the fault. Despite my regular emails, i have only had automatic replies. I have called BT twice (Monday and Friday) to try to find out what is happening. I was told on Friday that a second survey would be taking place and Tuesday 23rd to establish the cause of the problem.
I live in a rural area. We do not have mobile phone coverage where I live, and so I have to drive over a mile to park at the side of a country lane to call my father, who is elderly and very unwell. He is having to call me on my mobile, causing him extra expense.
I work in a school, and yet BT seem amazed to discover that I cannot sit at a phone for 15 minutes plus whilst they try to find answers for me and, despite saying they will email me, I have only received one response.
I now discover it could take over 6 weeks from the date of the second survey to make a repair. Great!! Daughter's birthday, Christmas, New Year and no way of contacting friends and family.
Sorry for the rant, but It is incredibly frustrating to not be receiving answers.
Solved!
Go to Solution.

Hi ruraluser,
Have you tried emailing in to the Mod team as StephanieG suggested? I have had a look through out queue but cant see anything there from you.
we'll be happy get a handle on this and let you know whats going.
Send me in an email please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

The lack of details and customer service.

After less than one month of ownership, my Ideapad K1 power button broke. After talking to a customer service rep (K). She informed me it will have to be returned to Lenovo for repair, which will take about 7 to 10 business days from time of delivery. I asked to speak to a supervisor at which point she puts me on hold and then comes back on the line to tell me the supervisor stated the same thing. At no point did I ask her to confirm this with the supervisor. I asked again to speak to her supervisor, to which she puts me on hold again. The supervisor (R) comes on the line to tell me that the Ideapad K1 will have to be returned for repair. He then transfers me back to K to finalize the return, to which she now informs me I will have to pay for shipping. This is very poor customer service in my view. I will never buy another Lenovo product as long as I live and would advise every one I meet not to buy one either. I was looking at their high end laptops for my corporate deployment, its a shame. Maybe I will be going with DELL as they will send a Tech to my house to perform repairs. I do hope that all customer calls are recorded as I believe someone needs to listen to the lack of professionalism and customer service that both K and R display.
Note from Moderator: Employee name/e-mail/phone removed to protect their privacy per the forum rules.

Hi i had the excact same thing i got the k1 for christmas and now its january and the power button doesnt work ..i never dropped it always put it in its case and there is not a dam scratch on the thing least they could do is pay for shipping there defective product back to them so it can be fixed

Custom Escalation in Human Task in Oracle SOA BPM 11g

This is a sample that demonstrates custom escalation in Human Task in Oracle SOA BPM 11g.
package oracle.bpel.services.workflow.assignment.dynamic.patterns;
import java.util.Map;
import oracle.bpel.services.workflow.assignment.dynamic.DynamicAssignmentException;
import oracle.bpel.services.workflow.assignment.dynamic.IDynamicTaskEscalationFunction;
import oracle.bpel.services.workflow.task.impl.WorkflowUtil;
import oracle.bpel.services.workflow.task.model.Task;
import oracle.tip.pc.services.identity.LocalIdentityService;
public class CustomEscalation implements IDynamicTaskEscalationFunction {
public CustomEscalation() {
super();
public String getTaskEscalationUser(Task task) throws DynamicAssignmentException {
String currentAssignee;
try
currentAssignee = WorkflowUtil.getCurrentAssignee(task);
return getTaskEscalationUser(currentAssignee);
} catch (Exception e) {
throw new DynamicAssignmentException(e);
public String getTaskEscalationUser(String user) throws DynamicAssignmentException {
try
if (user == null)
return null;
String manager = null;
* Replace below code with your acutal logic.
// if( user.equalsIgnoreCase("john")){
// manager="jcooper" ;
return manager;
} catch (Exception e) {
throw new DynamicAssignmentException(e);
public void setInitParams(Map map) {
public String getFunctionName() {
return "CUSTOM_ESCALATION";
public String getDescription() {
return "Custom Escalation";
Please refer below link to register above custom escalation class on SOA Server.
http://download.oracle.com/docs/cd/E14571_01/integration.1111/e10224/bp_hwfmodel.htm
regards.

Thanks for your reply and confirmation, really appreciate it.
Yes, I found the difference of the invoking process API and was able to invoke bpel process using direct and ADF-BC binding by following Edwin's blog. But I have not found any official reference to compare this API difference between 10g and 11g ( I will mark this question as answered if anyone can find an official source from oracle, need to prove it to the team). The API to work with human task workflow seems pretty much the same between 10g and 11g.

Just A Thank You To Jamie At Customer Options Team

So basically BT have apparently found the problem to hand its the package im on cuasing problems pushing to much down my line
So i had the engi notes to hand explained the problem to a gentleman named Jamie
completed a new order for Infinity Option 1 Total Unlimited
Hope the engi is right tho with my line not being able to handle option 2 due to capacity of my line i cancelled with TT hoping this will work
So yeah a big Thank you to Jamie at the customer Options Team

Whoops, my mistake
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Is it free to send and receive texts from another EE customer who is abroad?

is it free to send and receive texts from another EE customer who is abroad?

Hi
Welcome to the EE Community! Provided you're texting an 07 number, it won't cost you anything extra to text someone abraod (provided that's included in your package). It will cost the person abroad to reply (but not receive texts), unless again they have some sort of add on in the country they're present in. Cheers,
Titanium
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How do I reach the customer relations team?

I have been unsuccessful in getting help for an extended warranty repair for my Vaio for weeks. How do I reach someone who actually cares and can assist, who resides in the United States.

E61381665 I hope that you are a corporate customer relations person as I cannot explain the total lack of communication/organization/problem understanding-solving of your outsourced phone support staff, which I have experienced to date. I have spent over 5 hours in phone conversations wihout ever being able to escalate the probelm to a supervisor/manager/customer service person. It has been like listening to a broken record over and over. And the fact that there is no customer service phone number in 2015 is a serious concern for an upscale consumer market. My Vaio computer sustained water damage in mid June. It took 4 days to get an authorization to get a repair. It is now over a month at Best Buy, and I keep getting updates from Geek Squad. They have ordered more parts six (6) times now and cannot complete the repair. At what point will I simply get a replacement/refurb/store credit/refund? I am a professional consultant and make a living with a laptop while traveling. A month is unacceptable to wait for a repair when I paid a 20% premium on my purchase at a Sony Store to insure continuity of service. Please help. Steve Klein

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having trie

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having tried this, I was met with a recorded message, in Arabic, and no options to speak to anyone. I have found this process extremely frustrating and poor on your behalf. Not providing any options to speak to an Adobe representative is equally annoying. Please get back to me ASAP, as I need to use the product immediately.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

Please do not trust Verizon customer service team based on my experience.

Please do not trust Verizon customer service team based on my experience.
I have a internet service with Verizon and I am paying $79.99 monthly for 15/5 mbps and one day I saw a flyer from Verizon stating that $79.99 you will get triple play with 25/25 mbps speed and with 2 year contact I will receive $400 Visa gift card and I decided to sign up for the triple play with 50/50 for $99 and I called Verizon customer care and I have asked for this offer and she said yes you will be eligible for this offer and I will receive that $400 after 90 days. so I am willing to go for it and I said ok with 2 year contract and then she told me that our conversation will be recorded and she asked me to wait for the recorded conversation and we have completed the contract and I told her that I will pick the equipment form the Verizon office today (12/30/2014) and I went there and i took the TV box and came home and fixed it but it didn’t work and it is throwing the 8312 error message and I called Verizon customer service and one representative told me that I will get charged for $140 if you want technician but I told him that why should I pay because your Verizon service is not working but the guy keep on saying the something and I hangup the phone and I called other day 12/31/2014 and some representative told me that that is our (Verizon) problem and I will send the technician on 01/02/2015 as tomorrow is Jan 1st we may not have anyone and i said that should be fine.
But I have received an email from Verizon on 12/30/2014 stating that my FIOS TV was activated.
I tried the TV service for 3 days and we (my family) have decided that these are not useful channels for us and we have decided that we can disable the TV service and we would like to go back only Internet service (15/5 mbps) and I called the customer service and told the something but She told me that there is no way you can go back to 15/5 mbps as Verizon is no longer offering this service and I don’t have more choice left. I have requested her to cancel FIOS TV service and I told her that I just need only Internet service. She said that should be fine I can cancel the TV service and you will still get charged for Activation fee $59.99 and there is no way I can wave that fee.
I asked her why should I get charged as I am canceling the service with in 4 days ? She said there is no way we can wave that. Then I asked her ok at least you can lower down my internet speed from 50/50 to 25/25 and then she said we can’t do that. Then I requested her supervisor and after 5 mins she get hold of her supervisor and here I asked her what are my best options to lower my bill as Verizon is no longer offering me 15/5 ? She said whatever she offered is the best and at that time I asked her I want to keep the FIOS service but I would like to lower down the speed from 50/50 to 25/25 and I will get that $400 gift card then she told me that there is no way you will get $400 gift card and I am sorry that even if you keep this bundle you should not receive that gift card whoever told you that is not the correct information and again she asked me that did you receive the email stating that you should receive $400 gift card. I said no and told her that I didn’t know about your automated email generation but I have trusted the Verizon customer representative and requested her to pull the recorded conversation but she didn’t agree with it and at the same time she told me that these records may to may not be stored in our records.
I asked one question that I have received the email from Verizon stating that my TV service was started on 12/30/2014 but actually it was started in 01/02/2015 and are going to trust your automated emails ? She had no answer to it and stated that we have finished our conversation and told to customer representative that please go ahead and cancel the TV service for him.
This is very very bad customer support from Verizon.
Please do not trust Verizon customer service team based on my experience.
Funny thing is that they (Verizon customer service representative) are not believing their own team.
Good suggestion : Please request them (Verizon customer service representative ) to send an email with the gift card information and please check your email before you are installing the TV equipment otherwise you will get no response from them.

First thank you so much for your response!
Second, The supervisor is not really care about the customers as I am using Verizon internet connection for the years but she really don't care about it and at the end of our conversation she told to customer rep that please cancel his service and then she hangup the phone. I not even confirmed about the cancellation. For no good reason now I am ending up with paying extra $10 for only my internet service. Now they told me that I need to pay $89.99 monthly + activation fee $59.99 but they offered me high speed which is not required for me at this movement.
Also I went to the Verizon office and I took the box and came home and installed for my self but still they are charging me $59.99 activation fee even though I cancelled my service with in 4 days of time.
Also the supervisor asking me that do you have any email confirmation ? But by the time we receive an email we might have completed telephone conversation with the rep stating that we have agreed all the terms. How could we know that we need to check our email before the activation ? Verizon team didn't spicified to me about it.

There was a problem processing your order, please contact our Customer Service team for assistance.

when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

Asmaa,
Other than using the suppport phone number, you may try a chat here:
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

When i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color: There was a problem processing your order, please contact our Customer Service team for assistance.Middle East

when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

Verify that everything about your Adobe ID and your country and your credit card match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-wrong email https://forums.adobe.com/thread/1446019

I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."

I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."
I can't find my payment info and renew button. Please help me!

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

Another HP Customer Escalations Team Lack of Communication and Warranty Replacement

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