Another Itunes Won't Run - Missing Files

I installed iTunes 10.2.1 on my XP computer.
However it wouldn't run - missing files; please reinstall.
So I uninstalled it and tried again but the same thing happened.
I tried uninstalling the Apple progs etc as well but no joy.
I uninstalled and went back to version 9.2 but it didn't fix it.
Is there anyway of fixing this as I now have an iphone that I cannot use. No wonder people don't like iTunes.

Got it working now by disabling Bonjour Service at startup......
Right click on My Computer and select Manage.
Select Services and Applications and then Services.
Scroll down to Bonjour Service and right click Properties.
Under the General Tab, select the startup type as Disabled.
Restart your computer.

Similar Messages

Another iTunes Won't run question

Yesterday I tried to open iTunes to listen to my music and nothing-it wouldn't launch. So I uninstalled everything per Apple support, reinstalled iTunes and QT and still it will not launch or open. The hard drive spins as if to access the program then stops. I have never had this problem before. I am running XP on an Aspire notebook. Any suggestions? Tomorrow I thought I might bring my nano to work to see if I can synch it. Very frustrating-I miss my music!!
Thanks

When you try to start iTunes, do you see the hourglass briefly, then nothing happens.
If you go to the Task manager,can you see iTunes.exe running in the processes tab?
If so you have a type of launch failure that is commonly associated with a problem with cryptographic services.
Here is a method to diagnose the cause of the problem:
Before checking if iTunes works, restart your PC or close the iTunes.exe process with task manager if it is running.
A couple of simple things to try:
http://support.apple.com/kb/TS1776?viewlocale=en_US
Stop the bonjour service, this FAQ has instructions:
http://support.apple.com/kb/HT2250?viewlocale=en_US
But usually it is due to a problem with cryptographic services.
Check to see if you have your smart card service and that it is not set to disabled. For some reason iTunes needs it.
Start>>Run>>Services.msc
you should find the smart card service in the list. Report back with your findings.
Malware can interfere with cryptographic services and also prevent a resolution so it is important to check that your system is clean before proceeding: Run a virus and spyware scan with up to date definitions.
Then work through *Method 4* in the following link:
http://support.microsoft.com/kb/822798
You should be able to copy and paste the individual lines to save on typing.
Make a careful note of any error messages you get, they are important for diagnosis. Report back any error messages especially the names of any dlls mentioned.
If there are no errors try starting iTunes.

ITunes won't run - invisible window where iTunes should be, but it never launches.

I'm running Windows Vista 32 (I know, I should upgrade) and over the last few weeks, I noticed that my podcast wasn't downloading new eps. Now, iTunes won't run at all.
I've done a full scan of the PC and there are no viruses found. I'm using Kaspersky.
I've un-installed all Apple apps and rebooted before trying to reload iTunes and it never runs.
Anyone have any idea what might be preventing iTunes from running?
I have a Windows 7 PC on the other desk, connected through the same switch and Cable Modem and iTunes is running fine on it, so it's not network / internet related, as far as I can tell.
Thank you,
J

"The feature that you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to another folder containing the installation package iTunes.msi in the box below"
Let's just run through the standard procedures for that one again, just to be sure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. Then use it to clear any existing itunes and/or QuickTime installation configuration information from the PC. (Launch CleanUp, find any iTunes and/or QuickTime entries in the list of programs in CleanUp, and remove those entries.)
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?
(If any step of this procedure failed to work, explain to us as best you can what the problem was.)

I transferred my music to a larger hard drive and when I went to sync to iTunes there half my library had a '!' next to the songs. After I located one song the question 'would you like itunes to find other missing files' came up. What does this mean?

I recently transferred my music from one external hard drive to another and when I went to sync it to iTunes half my music had a '!' symbol on the left side, which meant that the songs weren't located. When I went to locate one of the songs it asked me if I wanted iTunes to find other missing files, which I said yes. What happens next and what is iTunes doing to find the missing files?

iTunes is a database. When you import songs to the database, it records the location of that song, so that when you play, or sync the song iTunes knows where to look for it.
When you moved your music to a different location, iTunes can't find it because you didn't tell iTunes that you moved the music.
You'll have to re-add those songs that you moved to your itunes library. Your best bet is going to be to delete all the songs in your library and then go to File > Add folder to library > and then find your music folder on the new external hard drive.
Also, the external drive HAS to be connected in order for iTunes to find it.

Itunes update would not install due to an error, now itunes won't run and I get this message when I try to launch itunes: "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem"

itunes update would not install due to an error, now itunes won't run and I get this error message when I try to launch itunes: iTunes.exe - Unable to Locate Component "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem."
I'm on a Dell PC running Vista Home Premium.
HELP!!!!!!!!!!!!!!!!!!!

try removing all itunes and all other apple program
follow this link for more info. http://support.apple.com/kb/HT1923
reboot ur window after uninstalling
after that download the latest itunes setup and install.

Itunes not working, get "missing file, reinstall itunes" message.

1. Itunes not working, get "missing file, reinstall itunes", message.
2. When try to reinstall itunes, gets as far as "starting services", then stops with message, "Apple mobile device failed to start. Verify that you have sufficient privileges to start system services."
I am logged in to my laptop as Administrator.
3. After selecting "retry" and "ignore" a few times, install went ahead and got "Congrats, you have successfully installed itunes"
When I went to itunes I got, " Itunes not installed correctly, please reinstall. Error7 (Windows error 126)".
4. On reinstalling itunes yet again, got, "Programme cannot start because MSVCR80.dll is missing. Try to reinstall programme"
Help !!!

See if this post from turingtest2 helps : https://discussions.apple.com/message/24620553#24620553
There is also this user-tip for troubleshooting issues with iTunes for Windows from turingtest2 : https://discussions.apple.com/docs/DOC-6562

Itunes won't run after download

itunes won't run after download. simply asks to acknowledge agreement which I did. help

You appear to be able to backup your contacts without iTunes. Google "backup iphone contacts without itunes".
The way to avoid having to get a tech person in is to get past the idea that your problem (which you still haven't defined) is "beyond my ability to fix". ;-)

ITunes won't run - says AppleApplicationSupport missing.

My iTunes won't open because it says the AppleApplicationSupport is missing. I checked, and it was there.
I uninstalled it, and then tried to re-install from most recent files available from Apple, but it won't install now because it says a new version is already there (although it is now gone and the version I'm trying to install is the latest avaible)
I had recently performed some registry cleaning and program elimination to help improve my computer's speed - so I'm sure botched something up.
Can anyone help?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Application Support won't install normally.
tt2

ITunes won't copy music files to Media folder when songs are dragged

I am trying add songs from my external hard drive to my iTunes Library.
I have the following options checked:
"Keep iTunes Media folder organized."
"Copy files to iTunes Media folder when adding to library."
In the past, I could just drag files from my hard drive into the iTunes song list and add them to the library. iTunes would successfully make a copy of the file to the iTunes Media folder so that I could disconnect the hard drive and still play the songs.
Suddenly, this no longer works. iTunes won't make a copy of the file anymore. It won't even make a copy of files located on my desktop.
I found a workaround -- copy the files from my hard drive to the desktop. Then I have to go to File > Add to Library in order for it to work.
It's an extra step, but it was VERY annoying to have to figure out.
So my question -- Is this an iTunes bug or some kind of deliberate attempt at making it hard to use files not purchased through iTunes?
I noticed this on one of the Apple support pages (my emphasis):
Copying music to and keeping the iTunes Media folder organized
You can select these options on the Advanced pane of iTunes preferences:
"Keep iTunes Media folder organized." Learn more about how iTunes 9 and later organizes your media.
"Copy files to iTunes Media folder when adding to library." Select this option to store all your media files in the iTunes Media folder. Since it's all in one location, you can easily transfer or back up your media. When you purchase or import media into iTunes from a CD, it's automatically added to your iTunes Media folder. If you add media to iTunes another way (choosing "Add to library" from the File menu or by dragging an MP3 file into iTunes), it might not be added to your iTunes Media folder.
Well, why the heck not??

I have posted so many issues to APPLE on the staggering lack of basic functionality with itunes and each time they keep deleting it.
Automatically Addd feature does not work consistently if the library is on NAS or a drive not on the same bok as the Mac, iMac or PC.
iTuns will hang if you have the finder window open and the recently added playlist open
itunes will not add files automatically if more than three phases of adding folders to the automatically add to itune folder is refreshed
Once could even jump to the conclusion that the software testing and Quality Control in the iTunes development team had missed out whole chunks of tsting OR that the test designers wrote such basic test scripts which did not replicate real world useage.

Can not update itunes. Error of missing file itunes64.msi

I am trying to update my iTunes software to version 11.0.1. I am running windows 7. I get an error message itunes64.msi is missing. (within the message it says the feature is on a network that is unavailable). When I google it there are many references to this error, but no quick and easy solution. Any thoughts?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Another "iTunes won't open!" thread. Incl. detailed description and depair!

Hello guys! First of all I want to apologize for any bad/incorrect language. Not only am I frustrated, but I'm Swedish aswell.
THE PROBLEM
My problem is the same one many others seem to have. iTunes has gone from working fine, to not working at all over night. I've searched both my "local" site iPod.se and the iLounge forums without finding any solution. I assume this is the best place to find direct answers from the developers, since its their forum!
What happens is when I double click the iTunes icon (tested both via the start menu, the explorer and the desktop - all with the correct path and therefor no obvious spy/malware I hope) and the computer loads for about 5 seconds, then there's the error window. I'm using the latest iTunes/QuickTime and running a Swedish OS and I've tried both the Swedish and English install of iTunes. When I try to start it says:
"The iTunes application could not be opened. An unknown error occurred (-69)."
It says the exact same thing but in Swedish when using that language so that's not the problem for a starter.
By the way, the iPod connects without any problem to the PC, the problem's software related in this case. I can't recall any hardware/system changes being made inbetween iTunes working and not working. Just that I installed a Canon Pixma 5200R printer.
Just to clearify; The program worked fine just a few days ago. This just happend without me doing anything to the program (what I can remember, and I'm not the kind of guy who does odd things with the computer and then forgets about it)
THE NONE WORKING SOLUTIONS
I've tried many solutions, and the proper thing to do is probably to list them all. Note that the order may not be correct:
- Antivirus program (up to date Norton AntiVirus). It's been updated, run a system scan and disabled (both via msconfig and in the program. I also gave iTunes full access in the options).
- I've run ewido anti-malware, Spybot S&D and Ad-Aware after each other. I will try running them in safe mode, but I figuered this post should be posted before that anyway.
- I've uninstalled iTunes and QuickTime in varying order. Using both the iTunesSetup.exe for both and iTunes only, with QuickTimeInstaller.exe for QT alone. I also went in msconfig and allowed only these two apps to load at start-up while disabeling everything else.
- I've added a password to my Admin account (the only account on the computer) and right-clicked the iTunes icon choosing "Run as..." then entering my login/pw in the lower fields.
- I've checked out Anapod Explorer's homepage.
... and none of these points are working for me!
THE NOT TRIED SOLUTIONS
- As said, running the anti spyware softwares in safe mode (just in case the problem's malware related and the malware's blocking/hiding when running)
- Creating a new user on the computer and open iTunes from it. I just brought that solution to mind when writing this, so I figured I'm not rewriting... Although if it works, I won't call it a solution.
HELP! I NEED SOMEBODY... HELP!
As the topic implies, does any of you out there know of this problem? Any friend who solved it? Because I've got some Beatles songs that I need to transfer and I love iTunes too much, aswell being way to proud, to use any third party program just because iTunes decided to call it a day.
I'll update you directly when I've tried the solutions above, and please - post as soon as you get an idea! I probably won't go as far as formatting the C drive though.
HP d1290.se Windows XP Pro Service Pack 2

Hi dr0nt,
Thanks for the nice comment. I appreciate your patience while we look into what the issues are. So, you wanted a step by step guide and I will post about each step as much as I know, anyone else who knows anything else, feel free to jump in.
The Quicktime thing is getting botched up on some people's PC's. Somewhere along the line the file is getting broken and corrupted and many things can cause that to occur. So, for some unintsalling it and doing the install of the Quicktime Standalone patches the problem.
Norton is a huge offender in a couple arena's, but other Programs such as McAfee are also to blame. Usually they block it in one of two stages, either during the download and the file becomes corrupted or does not download at all, or it Blocks it when the user is actually trying to launch their iTunes, which is where the errorless launch occurs. Usually configuring your Norton, McAfee, or what ever program you are using will solve the launch issue. Disabling Norton, McAfee, etc will prevent those programs from actually screwing around with the download and install of iTunes and Quicktime.
MSCONFIG is good, if you have XP that is, in figuring out what it is that is blocking iTunes and Quicktime. I see you say it worked for you. (You may need to go back and configure Norton to play nice with iTunes though)
The Microsoft CleanUp utility is just a tool people use to get all those leftover Quicktime files off their PC. Sometimes people get frustrated and start downloading Quicktime over and over and over again and before you know, its all a huge mess of files everywhere. Somewhere I posted to Benglas04 (try to look it up if you can) the step by step guide to removing Quicktime. I named all the files to search for.
Sometime people have other issues and its harder to resolve. Generally its a corrupt OS or a registry problem. Other times its malware, viruses, trojans, spyware, and adware. I think pple get so frustrated with the fact that their program does not get downloaded and installed and they panic and start looking for someone to blame. Usually the problem is right under their noses. Its the long term neglect of maintaining their computer and OS. I think Computer users should attend mandatory classes in how to upkeep their computers and keep them healthy by checking for viruses, malware, defragging the harddrive, and all the other things one must do. Computers cost money and especially Windows machines, take a lot to maintain them and keep them healthy. But it is worth it in the end and you generally will run into less problems overall, ie. iTunes disasters and so forth.
So, dr0nt, I hope I was able to help you and I hope we get your iTunes on your own account up and running.

Another itunes won't open problem

for the past week, itunes won't open. i last downloaded from the music store on 5/7. i also updated windows with the current new microsoft windows updates. i've done system restore as many times as it would allow but can't seem to go back far enough. i keep itunes on a removeable hard drive and am thinking about putting itunes on my permanent C drive and importing the library (can this even be done?), then uninstalling it from the removeable drive and re-installing and exporting it ... but is there something easier than that? oddly, when i first did system restore, tried to open itunes, was told there were files missing, reinstalled itunes and it still wouldn't open and i would get an error message during the quicktime install to make sure it is installed properly in the computer. so i uninstalled and reinstalled quicktime 7, but for some reason, i also have a 32 bit quicktime program in my add/remove program list, but it never gets removed by the new installs, even the standalone quicktime. it appears the itunes open is aborted by something and i get a "send error to microsoft message". the line the error is occuring in cannot be found when i search for it on my hard drives. the itunes library exists on the removeable drive, but i cannot play anything from it. i have tried several things listed in these forums including checking permissions several ways, going into the msconfig, reinstalling itunes, reinstalling quicktime through both itunes and the standalone. i do use my computer to remotely connect with my heavily firewalled business server. could it have done something to my home computer? i have turned off my internet security, done spyware and virus scans, and still can't find anything. any other ideas out there?
PC Windows XP Pro

hiya!
reinstalling quicktime through both itunes and the
standalone.
do you get an error message when you try doing a QT
standalone install? if so, what does it say? include
error message numbers if you're getting any.
love, b
no error message at all on either install and says it is installed fine. when i try to open quicktime it says it's loading forever but never opens. the closest thing to an error message is when i check the microsoft send error details and it refers to a line in a systems local folder. unfortunately i am not at home and cannot send you the detail.

HT201210 Itunes update failed to install and now Itunes won't run

Itunes update failed to install and now Itunes won't run

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

Existing piece won't run video files on windows 7 and vista

hi, folks - I need some help.
we have a series of older (2003) authorware pieces that use .mpg and .mov files. We run the lessons (exams, actually) at 10 or so sites across the country, twice a year. They've been running fine for 7 years with occasional updates and tinkering. At the sitting last week we had problems with a lab that just converted to Windows 7 and another laptop that runs Vista Business. In both cases the authorware file loads and runs until a screen that tries to load a video file. The placeholder shows up (a square with an x across it indicating its size), but the piece freezes and nothing runs. The piece runs fine on all the other sites and on a variety of pc's at our location.
In both cases, we are able to load and run the video files directly from the hard drive through Media Players, but they will not load in authorware.
I've tried recompressing the files into .wmv, mp4, mov, and avi. Still won't run. Tried recompressing on a different machine and still no joy.
would really appreciate any ideas or help on this.
thanks,
Ron

thanks, Steve and Eric. Replaced it and it's running fine - appreciate the response and advice.
Regards,
Ron

ITunes can't find missing files, though there right there?!

I switched from PC to Macbook air reacently. I have always keept an external HD for all my music. I managed to get my old iTunes Library copied over to the Mac no problem and the HD is running smoothly too. iTunes has found over 6000 files but is still struggling to locate over 1400 tracks...so here is my problem...I can literally see an entire album of missing tracks. Show iTunes where one is and then it asks if I want to find other missing tracks — AND THE REST OF THE MISSING TRACKS ARE RIGHT THERE IN THE SAME FOLDER and it says it cannot find any more of the 1,486 missing tracks. In the past it usually found at least those tracks in the same album. I have to manually click on every single tune to locate its file location now - no fun for over 1400 missing files!! How come that iTunes can read some files fine and others not at all though there are all listed in the external HD as before?
..any suddestions or ideas to find a solution?
Thanks a lot.

Mike - please reply to the post rather than message me direct. Others on here are far more qualified than I.
if it is saying all your photos are now missing then I would guess you have changed a folder/subfolder above where they are stored. So if you have the photos all in ...\Pictures\Mike\Adobe and then at some point you changed the Mike folder to be called Flano then all the links will break. If this is what may have happened rename the folder back to what it was and all the links should be OK again. I would still recommend trying to find at least 1 of the missing photos using a search in My Computer just to ensure they are still there somewhere.

Another Itunes Won't Run - Missing Files

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