Any case study on using ERP sales order vs CRM Sales order in IC WEB UI

Hi All,
Currently we have a requirement where in agent uses ERP Sales order functionality in IC WEB UI for creating sales order. Incase of any incompleteness in order or any pricing error an activity should get created and should get assinged to Back office guy(CRM User).
My approach is as follows, we will call a custom FM in CRM from the user exit associated with Sales order transaction, This logic gets executed on save of ERP sales order.This custom FM will create an activity in CRM and assing it to back office guy. Other approach is to use the IDOC linked to the VAO1 transaction which inturns calls the custom fm.
Can you please suggest if you have any better approach to this.
Recently we came to know that ERP Sales order has got limited functionalities. If some one has a case study doc on ERP Sales order vs CRM sales order pls give me the ref link.
Thanks,
udaya

Hi Udaya,
Calling a Customer Specific R/3 Transaciton was quite easy in CRM 4.0 / 5.0 in the PC-UI Framework using Object Links. You can do that all by customizing and creating a custom method for a BOR Object in Transaction SWO1.
I think I've used CRM_ORDER_MAINTAIN to update the Document Flow. The subsequent activities where created by BAPI_ACTIVITYCRM_CREATEMULTI. I've wrapped all that standard functions in a RFC enabled function module.
It would be possible to provide also a link in the E-Mail to the Manager but the client is using a Citrix environment to provide access to the Portal. But Outlook runs locally. So we decided to use the standard Portal iView to display the Alerts. When you fill the Alert Container with the elements OBJKEY_GUID, OBJKEY_BOR_OBJECT_TYPE, OBJKEY_CRM_OBJECT_TYPE, OBJKEY_METHOD and OBJKEY_LOGICAL_SYSTEM using the Function Module SWC_ELEMENT_SET that provides a direct link to the specific document too.
Best regards
Gregor

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This is continuation of my last post.
My case study states that the fields required are on the order. See the excerpts:
"The SD Consultant thinks this is an excellent report and he has advised that the transmissions are held in table NAST , the gross value is sub total 1 in table VBAP and the cost is also in VBAP. He thinks the rest of the fields are on the order."
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Hi Sangameshwar,
In CRM you can have two scenarios for ERP Sales Order.
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2. CRM Sales offer and Sales order, the document is saved both CRM and ERP. The documents are replicated via Middleware.
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Hope this information help you.
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Help needed on the logic used to display ERP Sales order in CRM WEB UI

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I have a requirement where i need to trigger an activity/workflow in CRM for orders that are created through ERP Salesorder functionality. In the workflow list, we need to give the order description and provide an hyperlink to the order number. on selection of order number, it should display the ERP sales order. To achive this in workflow, i am trying to understand the as-is standard functionality which is available in Agent Inbox search on ERP sales order.This search is getting the ERP orders and on selecting the order it is opening the ERO sales order page. I tried debugging the method GET_MAINCATAEGORY available in the component iccmp_inbox and in the view Inboxsearch.But couldnt really able to crack the logic how it is retrieving the ERP sales order from inbox search. Any pointers on how this is achieved will be of great help.
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Udaya

Hi Denis,
very good idea. I thougt myself about that workaround, but it is not really that for what I searched.
I mean the "SAP Query" is a really good standard tool, that are used by many customers. That is why think there must be a standard way to display the SAP Query in the Web UI without using Transaction Launcher.
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Error Message"ERP adapter is called" for CRM sales order replicate to ERP

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In our implemenation project, we use CRM7.0 stanard sales order type TA for sales order creation. And we did all the right configuration for sales order at CRM side. CRM sales order can be saved correctly.
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Hi Kai,
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When we create sales order in CRM while entering vendor in the line item alongwith product and quantity, it goes for a Quantity Allocation check in APO system. Is there any standard BADI or User Exit to receive the information from APO to CRM system, so that using that we can provide the error msg in case of order quantity is more than with the allocated quantity.
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kindly reward with points if helpful
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Hi Experts,
We are implementing the scenario-Creating ERP Sales Order from CRM. My doubt is:-
Do we need to download the entire product data from ECC via middleware to implement this functionality?
Is it possible that we manually create few products in CRM with same heirarchy and category and avoid middleware data download?
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I´m trying to figure out the ERP Sales Order Scenario in CRM, i found the following link (sap.help) to customize the ERP sales Order in CRM, it´s a quickly guide supported by SALESPRO but in my case does not work, if somebody knows how to retrive the Order in IC i´ll appreciate.
Here a quick Guide -->
Prerequisites
You can directly create and change an ERP sales transaction in SAP CRM once you have carried out the following:
You are using SAP ERP for your Quotation and Order Management.
You are using SAP CRM.
You have assigned the relevant ERP sales transactions to a profile.
You do this in Customizing for CRM, by choosing Customer Relationship Management Transactions Settings for Sales Transactions Define Profile for ERP Sales Transactions .
You have defined an RFC destination.
You do this in Customizing for CRM, by choosing Customer Relationship Management CRM Middleware and Related Components Communication Setup Define RFC Destinations .
You have defined a business role by copying the standard business role SALESPRO to your own. You make this setting in Customizing for CRM, by choosing Customer Relationship Management Business Roles Define Business Role .
You have defined cross-system copy control of transaction types.
You do this in Customizing for CRM, by choosing Transactions Settings for ERP Transactions Maintained via CRM Cross-System Copy Control for Opportunities and ERP Transactions
I want to see the screens or video regarding with this scenario.
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Memo

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We are currently in middle of creation of a new instance of production for a different Business SBU. We are looking to utilise the LSMW tool using IDocs for uploading / transferring the open orders to the new box. If some one has worked on LSMW using IDocs, please get in touch and if you could share any documents on the process of utilising the LSMW tool using Idocs for any kind of conversions, it would be great. The following is a sample case.
1. Each order will have multiple segments with different qualifiers under various segments.
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3. What kind of strategy needs to be used to create the input data file(s). Like, splitting the header and detail level information ?
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Thanks in Advance.

hI vikram check this link
and reward points if helpful
http://www.****************/Tutorials/LSMW/IDocMethod/IDocMethod1.htm
http://www.jt77.com/system-dynamics/model-01395.html

How to create an ERP Sales Order in CRM by referring to CRM Quotation

Hello Experts:
My requirement is as follows:
I have done the replication of customers and materials between ECC and CRM.
I need to create a quotation in CRM and create a follow-up transaction as ERP Sales Order within CRM.
My question is: how do i link the CRM quotation and ERP Sales Order within CRM?
In other words, Once I save the CRM quotation, I need to be able to create an ERP Sales Order within CRM through a follow-up transaction...
Hope I made myself and the question very clear?
Kindly help.
Many thanks and regards,
VSK.
Edited by: venkatskumar on Feb 11, 2011 6:57 PM

Dear,
we faced same situation in ALmansour motors comp. , but we tried to create CRM/Qoutation and replicate it to ERP
and after that we created ERP Sales order () with refrence to our ERP/Qout., the sales order will be replicated automaically to CRM again with same no. () and linked with ERP qoutation which have the same CRM qoutation no(*).
(*) i think after qoutation replication you can use transc. launcher to create ERP sales order through CRM screen.
(**) you have to handle the no ranges for Q. and sales order on both servers to be matched
Note :
to replicate CRM qoutation, be care this configration point,
CRM qout. item category>> ... >> customizing at item level (Qout. Data .. Releveance for Qout.) = 3 initially a sales/service trans.
I hope to it would be useful
سبحان الذي علمنا هذا

Creating ERP Sales order with reference to CRM Service Order

Hello all,
I am trying to create an ERP Sales Order from CRM. If Icreate the Sales Order manually, it is working correctly but, if I try to create the ERP Sales Order as follow-up document for the CRM Service Order, it is not working.
I have defined the Cross-system Copying of Transaction Types, byt the ERP sales order is not shown as possible follow.up doc from the CRM Service Order. Does anyone know if it is possible?
Additionally, I would need to create CRM Sales Orders in reference to ERP Sales Order. Is there any way to do it??
Thanks in advance and Regards,

Hi Oliver,
Rajendra answer is correct.
The SAP Standard integration Scenario creates a ERP sales order for all the salesitems in the serviceorder.
Without items no salesorder is created in standard.
Maybe you could realize your requirement with own coding when you save a new service order or by button - click.
I realized something similar some weeks ago. One hind: It is helpfull to maintain a ztable where you store which CRM serviceorder is linked to which sales orders.
Kind regards.
Manfred

Prevention of delivery when using "user status profile" for a sales order?

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I have used "user profile status" in the sales order "as a work flow" for releasing the sales order.
The user profile are as follows
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Thanks

Dear Rajiv,
Please go through this SAP help link it will help you about Status Management in the sales order processing.
http://help.sap.com/saphelp_47x200/helpdata/en/dd/560629545a11d1a7020000e829fd11/frameset.htm
I hope htis will help you,
Regards,
Murali.

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Any case study on using ERP sales order vs CRM Sales order in IC WEB UI

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