App purchased in error

I purchased the uk and Ireland Tom Tom app in error and deleted before it was installed. I then purchased the western Europe app which I needed. I was subsequently billed for the UK and Ireland app and therefore require a refund how would I go about this?

You can plead your case with Apple/iTunes, but they are under no obligation to refund your money.
http://www.apple.com/support/itunes/contact/

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Has anyone gotten the following error message when trying to do in-app purchases? Error purchasing from App Store, then underneith that ,Cannot connect to itunes Store (0)

I'm getting an error message when trying to make in-app purchases.
Error purchasing from App Store
Cannot connect to itunes Store (0)
I can purchase songs in itunes, but not the in-app purchase for Kingdoms at War. I've checked the parental controls and all the other obvious things in settings. Let me know if anyone knows how to correct this. Thanks.

Here is an update and more information: I actually have two MBP's. One is a mid-2009 model and one is a new, mid-2012. I transferred files from the mid-2009 to the mid-2012, but I use both computers frequently. This problem only occurs on the mid-2009 and not on the mid-2012. I have authorized both computers.

TS1702 disputing charges for apps purchased in error

I recently checked my bill and found applications that were purchased in error (perhaps fraudulently). Can these apps and charges be removed?

You will need to contact iTunes support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Can't make in app purchase, getting error 0 code

Trying to make an in app purchase, which I've done many times before, now I am unable to do so. I've checked my account info for errors and contacted the app manufacturer and am getting no where. Any ideas?? Getting a "purchase cannot be made error 0".
Contact apple/app/support/ww message.

Then contact iTunes Support as the message says
Apple - Support - iTunes - Contact Us

Unable to make an in-app purchase. Error message saying unable to connect to itunes store. phone is NOT jailbroken

I attempted to make an in-app purchase on the Original Gangstaz app and a message came up saying to contact itune support to complete the transaction. Another window comes up after saying that no connection could be made to the itunes store . I have made numerous in-app purchases, so why has this now happened?
Please note my phone is NOT jailbroken. Any ideas?

Check the settings - perhaps you have enabled restrictions (see: iOS: Understanding Restrictions (parental controls)).
If not, see iOS: Troubleshooting apps purchased from the App Store

TS1702 How does one return a game app purchased in error or one you do not like after trying?

Can not find this topic in help

All purchases are considered final (not liking a game probably won't get you a refund), but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have bought game FF ATB in app store but when I buy the in-app purchase it error and I cannot buy again it's show"please launch the game with a secure connection to resume."

How to fixed the "please launch the game with a secure connection to resume."

without them wanting me to pay for support that I wouldn't need if it wasn't because of them screwing up
Apple has nothing to do with this. The "blame" lies 100% in your lap.
A stranger's Apple ID appears on your Mac in conjunction with an update notice -
https://discussions.apple.com/docs/DOC-5261

Ipad In App purchases dont work.

On my Ipad i download normally all my apps... but when i try do do an Inn app purchase the error "please contact Itunes support" appears!?? anyone knows this problem or can help me!?

You must contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html

HT4009 I am attempting to make an in-app purchase

I am attempting to make an in-app purchase but error message "contact itunes store support to complete transaction" how do i complete the purchase?

You contact iTunes support.

Error reading when trying to make in app purchase

I have the "isingworship" app and it will not let me purchase songs within the app... I made sure my in app purchase is turned on. 2 error messages come up when I try to purchase a song 1. We cannot connect to the iTunes store, and 2. please contact apple.come/support. The only reason I purchased and Ipad was to use this this app at our church and now it wont even work. Someone please help!

Have you contacted iTunes Support ? If not then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

In App Purchase in Beta App - Error Code: 805a01f4

Hello everyone,
i'm trying to implement In-App-Purchase for my game.
The Store opens fine, but when i click on install the following error is given:
SERVICE NOT AVAILABLE
Marketplace isn't available at the moment.
Please check back in a bit.
Error code: 805a01f4.
I've already waited some days but nothing changes.
I'm doing this in XNA, by following the tutorial for store wrapper IAP of taptitude:
http://code.msdn.microsoft.com/windowsapps/WP8-Store-Wrapper-for-IAP-74f77f17
I've created a Beta App and the needed Beta Product by following the microsoft steps:
http://msdn.microsoft.com/library/windows/apps/jj681689.aspx
I also changed the APP-GUID in APPManifest.xml and WMAPPmanifest.xml to the APP-ID given in the Dashboard.
This related post also gave me no solution:
http://social.msdn.microsoft.com/Forums/windowsapps/en-US/8e79f4fb-d277-4244-92ff-18900b7d247e/marketplace-download-error-805a01f4?forum=wpsubmit
I'll give you some snippets of my code:
if (Environment.OSVersion.Version.Major >= 8)
store = StoreLauncher.StoreLauncher.GetStoreInterface("StoreWrapper.Store, StoreWrapper, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null");
if (!store.LicenseInformation.ProductLicenses.ContainsKey("proversion"))
PurchaseItem();
public void PurchaseItem()
var purchaseAsync = store.RequestProductPurchaseAsync("proversion", false);
purchaseAsync.Completed = (async, status) =>
try
if (status == StoreAsyncStatus.Completed)
Has anyone an idea? Thank you

I am facing same issue. I have published beta app with beta in-app product. But when trying to purchase in-app products,
"SERVICE NOT AVAILABLE
The Store isn't available at the moment.
Please check back in a bit.
This error code may be helpful: 805a01f4."
this error is shown !
Can anyone help on this ?

In-app purchase: Error message when adding a test storekit user

Hi, I'm running into the "The email address you entered already belongs to an existing Apple account. Please try again." when I try to add a test user for in-app purchases. I used an email associated with an existing Apple-id.
I'm running into "Could not convert Apple ID account to iTunes store account." when trying to add a test user with an email-id that doesn't have an Apple-id with it.
I have enabled "in app" purchases and added an in-app-purchasable product id using itunesconnect.
Using the programmer-portal, I've also configured the app-id of the app to enable store kit in-app purchases
I'm assuming that I need to signin with the test-user account for the code to receive the storekit productsRequest:disReceiveResponse callback. However, I haven't been able to create the test user
Does anyone know why both scenarios (described on top) are resulting in an error message ?

If I try to login from Settings->Store, it asks for my credit info which I'm sure is not necessary.
Apple had this to say about that on 8.28.09:
"Setting up Test Accounts for Testing In App Purchase
Before testing In App Purchase in your application, you need to create an In App Test User in iTunes Connect—you should not use other accounts as doing so will result in prompts to enter your credit card number and other information.
Here is how to properly set up your test user for testing In App Purchase..."
Please read all the latest info at the link and good luck w/your app.

In app purchase Error

So for the past three days I've had an in-app purchase error. One morning I tried to purchase an item in my app and it said "The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
I thought it was strange so I went to change my password (attempt #1). I changed it and logged into my itunes and icloud and all that good stuff. Everythign was fine. Checked my credit card info and everything was correct. Went back to the app and tried to purchase in-app again and still the same message. I thought it needed an hour or two to sync with my new password so I just waited for the day to go by. Tried again in the afternoon. Same message. So I thought my Apple ID was bugged or something so I created a new Apple ID and tried again. Same message. By now I'm ready to throw my iPhone across the room and yell a big F U. I called apple support yesterday and thought maybe they could help. No. Nothing at all. Couldn't do anything. I even contacted the app company and they can't do anything.
This is what the message looks like. Desperate for help. I've deleted and reinstalled the app, I've reset passwords 4 times and created two additional Apple IDs. So I think I've tried majority of the stuff.

Same is happening to me brother. Apple is sounding incompetent on the issue as I have had to re itereate myself three times to them and they are just going in circles with the issue.
My issue lies within the game Clash of Clans. I've got over $400 invested into the game and can no longer put anymore in as I am getting the same issue as you. Here is the latest email I sent to them regarding my issue:
"It's not the iTunes store that I am having an issue with. I've clearly stated my issue to you and have yet been able to receive an intelligible response in regards to my said problem with Apple.
Again, please let me re iterate the issue.
When trying to purchase gems in the app "Clash of Clans", I receive a message saying "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
FACTS surrounding this issue:
1. My Apple ID is showing up correctly in the app as '[email protected]'.
2. I've verified my Apple password by logging successfully into my account in iTunes.
3. I've entered my Apple password into the app when trying to make another $99.99 purchase with repeat messages saying, "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
4. The app I am trying to make the purchase in is updated to the latest version. There are no available updates for the game currently.
I expect a resolution soon. I do not want to repeat myself in a third email message."
I have yet to get a response and doubt they will be able to fix this issue any time soon as they are SLOW in responding. Too bad they couldn't give any of the people in China jobs to answer phones rather than work in the sweatshops over 15 hours a day, 7 days a week.
Don't believe me, check it out for yourself: http://www.dailymail.co.uk/news/article-2096551/Apple-shamed-Chinas-iPod-sweatsh ops-SIX-YEARS-expos.html
I just want to be able to buy gems in my game. . . that's all!

In app purchase error in clash of clans.

Hello, im making in app purchase in clash of clans. your purchase could not be completed" contact www.apple.com/support/itunes/ww/ of clans, and getting error conctact support.
What should i do, credit card is good, there is money in it.

Justin19911 wrote:
What should i do, credit card is good, there is money in it.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

App purchased in error

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