App store keeps asking for old owner's password when I try to download updates, even though I am logged into my Apple account. It won't allow me to change ID to mine.

I bought a used iMac recently, and sometimes the app store asks for the user password of the previous owner (and displays former owner's ID). It won't allow me to change ID to mine, even though I am signed into store with my own account (and this is shown in dropdown menu). How can I make the store recognize my ID for downloads?

It is showing updates because your machine is tied to the original purchase and will remain so until you wipe the drive.
As you purchased it used and the seller obviously did not do what he was supposed to do and that is erase the hard drive and reinstall the original system, you will run in to far more difficult problems when you need to reinstall for whatever reason. The new licensing requirements are that any mac is sold with the original OS - any OS or app obtained at the app store is NOT transferable and the buyer needs to purchase their own license. That means you will not be able to reinstall the OS.
At some point, you will need to try to get either the original install disks (from the seller or Apple) and wipe your drive and reinstall. Then you can download your own licensed copy of Mavericks and any apps you want.

Similar Messages

How can I completely delete an app, so it won't even be listed in the app store under purchased items? And I will stop being prompted to make updates even though I've removed it from my iPad?

How can I completely delete an app, so it won't even be listed in the app store under purchased items? And I will stop being prompted to make updates even though I've removed it from my iPad?

Once an app is deleted from an iOs device, you will no longer be prompted for updates. Update alerts only occur for apps curently installed.
Purchases can be hidden (but not completely deleted) from the purchased list, but only using itunes on a computer.

Even though I am logged into the apple website with my apple id, I am unable to log into the App Store. It's the same account.

Even though I am logged into the apple website with my apple id, I am unable to log into the App Store. It's the same account.

Back up all data.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Log out, log back in, and test. If there's no improvement, continue.
Step 2
Reset your computer’s PRAM.

My app store keeps asking for me to update my payment method as its about to expire so i enter my details and it keeps saying card declined , why is this ?

my iphone app store keeps asking me to update my payment method every time a go to download something from the store , it says my method is about to expire so when i re-enter my card information it keeps saying that my card is declined , why is this?

What sort of card are you trying to use ?
If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Why does app store keep asking for sercurity code

Why does the app store keep saying invalid sercurity code when I keep putting in the right code?

Hello!
It might sound strange at first, but it might be related to your cookie settings in Safari. To see if this is true, open Safari and proceed to the Safari prefences by clicking on the Safari menu - to the right of the classic apple-menu - and choosing Preferences.
Click the Privacy tab.
Make sure your cookie-preferences are NOT set to "never" or "block always"
Set to your preferred cookie option, restart your computer once, and see if your issue has been resolved.

TS4002 icloud keeps asking for me enter my password, when i do...it asks again and again..

icloud mail keeps asking me to enter my password over and over...very frustrating.

Here is the fix:
1. Shut down Mail. Next, deselect "iCloud Mail" in the iCloud preferences pane in System Preferences FIRST. If not, it will automatically pre-populate the wrong p9X.mail.me.com server names again overwriting all your work.
2. Now restart Mail and go to preferences. If "iCloud" mail is still showing, select it and click on the "-" at the bottom to remove it.
3. Now follow the instructions here: http://www.wilmut.webspace.virginmedia.com/notes/icloudmail.html (disregard that this is for Snow Leopard, it DOES work on Lion) paying attention to the use of the "option" key when needed to avoid Mail automatically "creating" the account and closing out the preferences window.
4. Ensure the correct server names of "imap.mail.me.com and smtp.mail.me.com" are still there and close Mail preferences and now select "get mail". It may prompt one last time for your iCloud password, enter it and you are done.
Good Luck.

ITunes and App Store keep asking for password.

If I log into the Mac App Store or iTunes to purchase an app/song I get prompted for a username and password, as expected; but then it just keeps asking. If I type in a purposly wrong password it will tell me it's wrong, but when I put in the correct one it seems to take it but the dialog just pops up again. This occurs on my MacBook Pro, my iMac and my MacPro. This also happens if I try to 'view account'. Every now and again I will break through this loop and see my account details, but if I try to change something, say my purchase methode, I get 'session timed out'.
I can log into the website just fine, I know the password is good.
Any ideas?

I'm having a similar problem. When I open iTunes I kept getting a "We're sorry, we cannot complete your request on the Itunes Store at this time. Please try again later." error message. I also couldn't update my apps. I was able to stop the messages by signing out. Unfortuantely, I can't sign in now. I don't get an incorrect password message, though. Instead I get the same error message.
I then I tried updating my apps on my iPod Touch but then I get a "Cannot connect to the iTunes Store" error message.
So, like you I think the problem is on their end. Hopefully, it's just a temporary glitch. I'm going to go my favorite coffee shop and see if I can download there.
Thanks,
Brian

App store keeps asking for my credit card info for free apps!??

Every time I go to get a free app, I keep getting asked for my credit card info to be updated. If it's free, why is my credit card info needed!?? I don't want to get charged, so I cancel out of the credit card request, it's not worth trying to get unwanted charges taken off. I would write to Apple but for some strange reason they refuse to use email for help. So, guess I will just try here.
Thanks,
Jim

Hello All,
Even I do faced same issue on my iphone 5 recently, because I had updated my credit card details while purchasing 'whats app'. Later on if I try do down load free apps, it started asking me verify payment info..I got frustrated and tried to remove apple id and create the same id and reset networksettings, but issue not resolved.!!
Possible scenarios of it occures:
1. While creating your apple id you might have given credit card info an dlater that got modified/expired
2. Once you buy anything by using credit card that info will be updated to your apple id, so it asks every time
Resolution:
Just remove your credit card details from payment information
setting > icloud > account > payment information -- remove ur credit card info , done done
Then try to download free app, it will only asks for apple password, It will not ask for 'payment verification'
Thank you
Krish

Mac App Store keeps asking for my wife's account to update software but she no longer has an account on my iMac.

My wife used to have an account on my iMac and then she deleted her account when she no longer needed it. Now I cannot update three software packages in the Mac App Store. Software update keeps telling me updates are available but when I try to update them, I get a message that I need to sign on using my wife's account and apple id. I am the only user on my iMac and I am an administrator. Why can't I update the software? I do not want to have to add my wife's account back on my iMac and I should not have to.

georgefromLakeOswego wrote:
... telling me updates are available but when I try to update them, I get a message that I need to sign on using my wife's account and apple id. ...
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
Apple ID FAQs
http://support.apple.com/kb/HE37

ITUNES APP STORE KEEPS ASKING FOR PASSWORD?????????????????????????????????????????????????????

I want to download free apps and when I enter my CORRECT password to confirm my account information, It keeps asking me to put in the password after I had just put the CORRECT PASSWORD? Its getting me really frustrated? What should I do? This is also happening with my Ipod Generation 4

i'm having the same problem

Hi my App Store keeps asking for my wife's login I have signed in and out but it is still not working any ideas. It is strange as I have never signed with her id before.

The Apple ID that is coming up on my App Store is my wife's but I am logged in under my own, I have logged out and back in but it is still logging in on hers can anyone help???

I am afraid all apps are tied to the Apple ID they are purchased with and are not transferable.
Your son have to buy those apps with his own Apple ID and start from scratch.

When about to update apps in app store its asking for a different email password than mine?

How do i get the app store on my iphone 4s back to my information? A friend used my computer to update her phone and now its asking me for her password everytime i go to app store. I have tried everthing and made sure that im signed in when i sync. please help

When ever you purchase anything on the app store it is assigned to the apple id it was downloaded with, this means any updates on that app, also have to be updated with that apple id.
If you are using multiple apple ids, each app will need to be updated using that specific apple id that it was purchased (free or not) with.

Sold my wifi iPad and reset b4 selling but new owner can't log into apple keeps asking for old( mine) Apple id

Sold my wifi iPad and reset b4 selling
New owner can't sign into his Apple ID keeps asking for old (mine) Apple ID
Thought would have erased with resetting iPad

Hello, your iPad is 'Activation Locked' as a part of 'Find My iPad'.
Log onto www.icloud.com, go to 'Find My iPhone'. Then select 'All Devices', your old iPad will probably show here, select 'Remove from Account'.
If there is no option to 'Remove from Account' ask the current owner to switch iPad off for a while, and remove from account should show in 5 minutes or so.

App Store keeps asking me to download update for "Remote Desktop Client Update 3.8.2 v1.1 but I have never purchased Remote Desktop Client

Hi, the App Store keeps asking me to download the update Remote Desktop Client Update 3.8.2 v1.1 but I have never purchased Remote Desktop Client so I am unsure why it is asking me to and worry that someone is trying to spy on me! Does anyone know why this is? Thanks in advance!

I find it interesting that since Screen Sharing is available, and works "just fine" that a Remote Desktop Client would be needed to be installed.
I installed it, but I'm not sure why.
I found the updated application in /System/Library/Core Services/RemoteManagement/ARDAgent
Which is also where the screen sharing and vnc bundles live. I clicked on it to see what would happen -- nothing.
I found these ports in another discussion
TCP and UDP port 3283
TCP and UDP port 5900. (Also used for Screen Sharing in OSX 10.5 and later)
port 22
This page confirms their use along with the use of other ports:
TCP and UDP ports used by Apple software products - Apple Support
Additionally TCP port 5432 is used by ARD
Having recently noticed (through "network utility" that my computers have had a "ton" of open connections.
This severely hurt system performance.
I note that neither my Airport Express nor my Mac can set up a firewall on these ports.
While I haven't noticed the ARD ports being used, I cannot help but wonder if this is set up for a CIA/NSA backdoor into my computers.
On a less paranoid level, perhaps Apple is planning on adding on-line help to debug our problems in "real-time". ;-)

App Store keep using an old email and so I can't update

App Store keep using an old email and so I can't update how can I update my Apps?

Hi I have tried your suggestion thank you but I had no luck . So I logged a case with Apple and they said the following:
I have gone through your issue and I would like to inform you that you cannot update or transfer you purchased items from one account to another account. I have good news for you can access your purchases from your old email address by contacting our Account Security Team.
for a faster resolution you need to contact our Account Security Team (AST) via Phone to schedule a call at your preferred time and they will verify the identity of your account and help you right away. To contact an Account Security Advisor, follow the on screen steps provide in the below articles:
Contact Apple ID Account Security
http://support.apple.com/kb/HT204169
you also have an option to call them directly by calling the below phone number:1-800-275-2273
Note: Please ask you need to speak to an account security advisor and provide the case number

App store keeps asking for old owner's password when I try to download updates, even though I am logged into my Apple account. It won't allow me to change ID to mine.

Similar Messages

Maybe you are looking for