App world won't update blackberry torch 9800

Hello I had problemas trying to get into app world, it said that I had to upload it, and when I clicked the link it got me to a not existing page, I deleted the app world and now I'm trying to download it again but I can't get into the page www.blackberry.com/appworld/download it says that doesn't exist. I'm having problemas also with the BBM when I invite people they don't receive the invitation
MOD EDIT: Subject changed to reflect a new topic

dblasini wrote:
Hello I had problemas trying to get into app world, it said that I had to upload it, and when I clicked the link it got me to a not existing page, I deleted the app world and now I'm trying to download it again but I can't get into the page www.blackberry.com/appworld/download it says that doesn't exist. I'm having problemas also with the BBM when I invite people they don't receive the invitation
MOD EDIT: Subject changed to reflect a new topic
The issue regarding BlackBerry World has been solved. Please seehttp://supportforums.blackberry.com/t5/BlackBerry-World/I-can-t-update-BlackBerry-App-Word-to-BlackB...
Regarding your Issue with BBM, May I ask if you have an existing BIS plan with your carrier?
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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Incompatiblity of app world 4.0 with blackberry torch 9800

Hi
I got the OS installed from the service center. Things were working fine. When I opened the app world, it asked for upgrade to 4.0 version and boom.. the same problem again. Java exception errror and app world doesn't open.
Can someone one check, if there is incompatiblity of app world 4.0 with blackberry torch 9800?

karanintouch wrote:
Thanks Again for the reply.
Will give it a try. BTW, is there an offical page where I can download v3.1 of app world?
I am not aware of an official page for this download.
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Blackberry App World won't open!

I have the Blackberry Torch 9800 and and when I try and open App world, it doesn't do anything. It used to open but yesterday and today it won't open. I tried re installing it, deleting it then installing it again and it still won't do anything. Any suggestions?

Can anyone help me?

Blackberry App World won't open when you click on icon

Blackberry App World won't open when you click on icon, I have done reboot and batt pull and redownloaded - any ideas

Hello scottex968,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
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BLACKBERRY TORCH 9800

Hello everyone. A few days ago the screen of my blackberry torch 9800 stopped working, if i switch on my phone the keyboard and the red light on the too of the screen work, but the screen stays black. I would like to know if somebody else had this problem and if i have to change the entire screen to solve it or there's something else i can do. Thanks

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Failing that, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may indeed have a hardware problem...for which no amount of OS or Software level "fixes" can be of any use.
Nevertheless, you may want to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB app world won't open when connected to wifi

Hi After purchasing my Blackberry Pearl 3g everything worked fine. Then one day I got a message saying there was a new version of app world and to install it . What a mistake that was ever since the bb app world won't open and says there is no wifi connection when I am connected !! I have deleted reinstalled rebooted everything but nothin works. It works perfect through 3g when the wifi is not connected . Please could someone tell me whats the problem Thanks

At the present time, the on-device AppWorld client requires an active BIS-level data plan from your carrier. Further, it only accesses the AppWorld infrastructure via your carrier data network -- it will not connect via WiFi, even if you have an active BIS plan and BIS is connected via WiFi.
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
As for what might come in the future -- such information (at least, not authoritative information!) is not typically available here (as per the ToS).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Syncing issues with my Blackberry Torch 9800

I have been trying to sync my Blackberry Torch 9800 since August 2011. I have updated the latest software and followed every instruction given to me. Nothing seems to wortk. My Mac (running OS10 Leopard) recognizes the Torch but won't sync. It gives me an error message and asks me to resync. I'm close to throwing the Blackberry out the window and purchasing an iPhone. I'm at wit's end. Any suggestions?

I had sync issue on Enterprise email and my gmail account today from 6am to 8pm. Single point of failure sucks. I would go Iphone but my company uses Blackberry.

My Blackberry Torch 9800 smartphones OS got wiped

Yesterday i tried to update my torch 9800 to the latest OS. After downloading the OS through Blackberry Desktop Software my phone got rebooted and after getting on a message is shown saying " Error 507. Reload Software . For further information, please visit www.blackberry.com/507" . I tried installing the OS againg through the Desktop Software , but it is showing a message " an eror has occured while downloading software for your device. Please verify your internet connection or try againg later". What should i do to get the OS back ? Please help .

Manual device OS upgrade instructions:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6
6. remove internet connection to PC and reboot PC.
7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.
8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
Enjoy the new OS.
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I can't send a photo by text - New user, Blackberry Torch 9800

I recently started using the Blackberry Torch 9800 and I'm still getting the hang of things.
This means I'm at the stage where i'm still accidentally muting myself while i leave a phone message or putting people on hold with my ear. If anyone has a master solution for this, that's welcomed, but it's not my main question.
I want to know how to send a photo by text. I've tried, and it comes up with an x next to it, as it hasn't sent.
i looked around the internet and found the suggestion that I resize my images using some app. The app they suggested doesn't exist anymore so I downloaded "Fast Photo Editor Free" and resized my image. It still didn't send. I made it smaller than you'd ever want an image to be, and it still wouldn't send.
To be clear, I can put the photo in the text, but once I push send, the text shows up with a red x next to it.
I'm not really sure what to do.

Hello irishduck
Welcome to the Community
You may try contacting you Carrier as there might be settings that they can do on their end to let you send the MMS. You may also wanna check these pages to help you familiarize with your phone.
Blackberry 101
Blackberry Tips and Tricks
Blackberry Battery Saving Tips
Goodluck
Ron
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How do I re-install the operating system on my BlackBerry Torch 9800 - I am sure it is hacked.

Greetings,
Can someone point me to instructions on how to re-install the operating system on a BlackBerry Torch 9800 and then upgrade it to the latest release?
I have done this several times in the past, due to recurring hacking, but have lost the instructions.
Thank you very much for your help.
Regards,
Jean-Pierre
P.S. I would preffer a releas of the OS without any pre-install applicaitons such as Twitter, Facebook, LinkedIn,
and above all, Whastapp. Thank you.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

Hello Everyone,
I have a Blackberry Torch 9800 and it was not giving any screen output.
I completed a security wipe of all the info on the device and fixed the issue.
I can use the phone now.
Upon putting the phone in standby the screen shuts off as its supposed to, but the key lights on the front of the device stay on. This drains the battery.
I have searched all over the internet to figure out how to solve this issue and no dice.
The technical info is below:
Blackberry 9800
smartphone 3G WiFi
6.0 Bundle 695(v6.0.0.246, platform 6.4.0.105)
3G Brands 1,2,5,6
Kernel v3.8 6 5
Branding Version 1.0.75.622Q
Micro Edition Config CLDC-1.1
Micro edition profile Midp-2.1
Micro edition JTWI Version MIDP-2.1
Media version: 1.1
Pim version : 1.0
File version 1.0
Bluetooth version: 1.1
Location Version 1 0 1
Micro Edition Security and trust Services version 1.0
-Any input on resolving this issue would be greatly appreciated-
-Have a great day
Stevo

Hello Stevo808,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the key lights on your BlackBerry 9800 Torch smartphone.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y
In the case that this process fails to resolve the issue, please contact your point of sale for options.
Thank you.
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

App World 3.1 Update

Hi All,
I have a 8530 with OS5 and a couple hours ago I was prompted about the App World 3.1 update. I happily did the update but after the reboot I got this error:
“Uncaught exception: java.lang.NoClassDefFoundError”
And I get the same error every time I try to run App World. I have tried uninstalling App World and re-installing, Wipe the phone and install before restoring from my back up and I get the same error.
So here I am now with an empty phone and no working App World to get my apps back.
Any Ideas?
Solved!
Go to Solution.

Okay, I'm really not tech savy, specifically with my phone so bare with me. I can't download the app on my comp. It says "The Item is not available for your Device Model, Device OS, Carrier and Country combination." And I can't figure out how to download it on my phone cause my only 2 options are "Open in blackberry app world" or "Download Blackberry App World." Is there a different way to download it?

App world won't open

HI, I have a BB Bold 9870 that's about a year and half old, and I've never had problems with it, until now.
For the last week or two I've been having trouble with BB App World.
The app will not launch. I've tried rebooting, battery pull while power is on and off, deleting and reinstalling both an older version and the current version, and it downloads and installs fine, but still won't open. I haven't installed any other apps (read on another forum that some cause problems).
Not sure where to go from here.
Thanks!

Those are the steps I did on my 9650:
- Security Wipe --- "User Installed Applications"
- Connected to "BlackBerry Desktop Software" and I was prompted to downgrade "BBM" and to reinstall "Blackberry 6.0.0 System Software" and to install "Facebook".
- Installed App World from http://m.blackberry.com/www/en/appworld.html
All good now!!!
I guess something was corrupted and that’s why wasn’t working properly.

Unable to verify my email on my blackberry torch 9800.

Can someone please help I am unable to verify my email on my blackberry torch 9800. - I used to receive my email but I received ane email requestion for me to verify my email and password by going into setup and going into my email but when I go into setup and go into email account my phoce freezes. What can I do?
Solved!
Go to Solution.

Please try this FIRST, using your BlackBerry browser...
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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How to update BB torch 9800

I'm using version 6.0 bundle 2647 is there any upgrde for this . Can I upgrade to 7.0?

Hi princecaspian82
Welcome to BlackBerry Support Forums
Sorry you can't update your BlackBerry® Torch 9800 to OS 7 , OS 6 is the limit for your device , However you can try your Carrier site to know if they have released any newer bundle for your device Carriers .
Good luck.
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App world won't update blackberry torch 9800

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