Appalling Service - New Line

Ref: removed - Mod
We moved to a new build house on the 15th March. Two weeks before we moved I made arrangements with BT to install a new phone line on the 5th April. The engineer did not arrive. Since then I have rang your order management team every 3 days to be told an engineer would be on site within the next few days.
Today was the 11th time this appointment has been re-arranged due to yet another no show from your engineers.
Everytime I speak with someone I get assurances and promisses that this will not happen "next time" and my phone line will be connnected within 2 days.
However, it seems completely lost on these people that I do not have a physical line whatsoever, I have a plastic duct with some rope in it, someone needs to pull the cable before your engineers can connect me?!?! But according to your "customer care team" this does not matter, I've tried to be put though to Openreach but this isn't possible? You really need some technically trained people on the other end of the phone as the guys in India don't have a clue.
I ask to speak to the customer compliants dept but your operators tell me they also do that role also and my complaint is logged?!
How do I resolve this situation? It's either BT or Openreach - worst case drop me some copper off and I'll pull the line myself!
What are my options...

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Appalled by the lack of customer service - NEW PHONE is DEFECTIVE

I was leaving for California at the end of July and needed a battery for my Galaxy Note 2. There were none to be found. Verizon agreed to allow me early upgrade to the Galaxy Note 3. After daily phone conversations with customer service, I finally got my phone 4 days after it was to be shipped next day air. I had to pay $75 California tax and a $15 next day fee. I live in Massachusetts and although we are known as "Taxachusetts" - it would not have been that much if sent to my home. Needless to say, I get the phone and it is unable to hold a charge (not being used) for more than 8 hours. I called customer service at least 10 times for a matter of at least 8 hours and have no resolution. I cannot get a new phone because I am beyond the 2 week deadline - "Really?" at that point I had the phone for 3 1/2 weeks. I have a phone bill sitting on my table for $418.00 (to include equipment) - I will not pay for this phone until they send me a new one. I do not think that is unreasonable, yet, each of the 10 customer service and supervisors I spoke with told me that is not possible - no one could do that for me...Look, all I want is a phone that works and VERIZON WILL NOT ASSIST ME WITH THIS SITUATION!!! I have been a customer for a long time and am absolutely appalled by the lack of customer service!!! I am asking those on here for help. What carrier should I move to? Evidently Verizon does not need my service - and I am happy to share with my "Friends and Family" what a deceptive company this is. So what do you all suggest?

It's as my original messages states. After taking the iPhone5 to a verizon store and being told is was a known defect with the screen, we sent the phone back and received a refurbished phone. After weeks, we were sent an email with a picture imbedded that would not display. It stated the phone had internal damage. We certainly would not have returned the phone had we not been instructed to do so by Verizon or if it was damaged. We requested to send the refurbished IPhone back - we would have rather paid for a brand new phone than $300 for a refurbished one. We were told we could not. Beyond this - the support was unreal. The first person we spoke stated there was zero record of our original call to support to return the phone although our detailed calling bill showed a 35 min call. Three calls later and no one was able to show us the damange, prove it was our phone, etc. I'm not convinced this isnt some sham to get more money to be honest. We've been with you for 10 years. I do not want to pay for a refurbished phone especially when a verizon tech instructed us to send the original back due to a defect.
      From: Verizon Wireless Customer Support <[email protected]>
To: flash sam <[email protected]>
Sent: Tuesday, October 28, 2014 4:16 PM
Subject: - Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
#yiv7047612359 img
|
|
|
A message from the Verizon Wireless Community
|
|   |
Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
created by Verizon Wireless Customer Support in Verizon Wireless Services - View the full discussion             There's no need to consider canceling service with us flashsam. This is certainly not the wireless experience we want you to have! Let's take a look and see what options are available and keep you as a happy wireless customer. If you can send us a private message then we can look into this.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport    Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Wireless Services by email or at Verizon Wireless Community
|
|
© 2014 Verizon Wireless
Verizon Wireless
One Verizon Way
Mail Code: 180WVB
Basking Ridge, NJ 07920
Not interested in these emails anymore, or want to change how often they come? Update your email preferences by visiting https://community.verizonwireless.com/user-preferences!input.jspa.
|
We respect your privacy. Please review our privacy policy for more information
about click activity with Verizon Wireless and links included in this email.
|
|
|

Copy service line items to new line items in the same contract (ME32K)?

Hello friends,
Requirement: There are many contracts (account assignment K) has service line items (type 9). I need to copy a contract line item along with its service line items (1 or more) into a new line item in the same contract. I tried bapi_po_change but it says Contracts can't be processed with it, as only in this bapi we have a structure for ESLL services. BAPI_CONTRACT_CHANGE or create don't have structure for ESLL..how to achieve this through a bapi or a fm?
So, in what way I could accomplish this? I came across some threads, which was helpful, but is not solving the purpose
Any guidance here would be of great help.
Thanks in advance.
Mayank

Use BAPI_AGREEMENT_MAINTAIN
This BAPI can be used to create new service items in the contract but won't change existing lines. You can query the contract lines that you want to copy and later call the BAPI to recreate them

New line item in the service contract

Hi Gurus,
I have requirement to add the new line item in the service contract. Details are as follows.
as per the requirment, manually we are entering the outbound category via web Ui (service -> service contract).Now I have to develope a badi/method in standard badi exec_methodcall_ppf which will insert a new line item with the same material as of outbout category but with the item category as inboud.
could you please help in how can I maintain the new line time. I know we have to use the crm_order_maintain FM but I'm confused what all parameter we need to pass to maintain this.
can someone please share the code to do that. TIA

Hi Paul,
It seems there is no option in changing the condition records at the billing plan item level.
Please try the following.. see if it helps. To execute the invoices with new condition record values directly, make the settings at the billing item category level goto -- the billing document frame -- under serivces frame -- pricing type select option Carryout new pricing (Option B). This option updates the billing document at the time of invoicing with new price calculation.
please see if this can help you out.
Have a good day!!!
Nandu

Distinctive ring vs. new line vs. adding VOIP service like Vonage or Ooma

I'm currently a FIOS/phone (double play) customer. I need an additional phone number and am considering my options (getting a new line put in, signing up for a new VOIP service like VOnage, going cheap & just getting distinctive ring), trying to understand everything and weigh the costs/functionality/gotchas.
"Distinctive Ring" is a new option I just learned about, and it seems the easiest, and definitely the cheapest (around $5 extra a month). However it also seems the most limited and there are a few things I don't understand for 100%.
If anyone can answer any of these questions I'd appreciate it:
- Can you setup SEPERATE voicemail greetings for the existing landline vs. the new "distinctive" ring number? Or would everyone calling hear the same greeting?
- If only same outgoing message can be used, then I assume that each number uses the same voicemailbox, but can you setup different mailboxes for each line in a different way, like having your outgoing message say "Press 1 to leave message for Herman or press 2 to leave message for Granpa", thus create at least quasi-seperate voicemailboxes based on who the person was trying to call? And if so, how?
- As I understand it not all phones support "distinctive ring" - so how can I findout which of my existing phones do support this (other than signing up for the service then calling myself and seeing how the phones behave)?
- Is there any way for my callerID boxes to show which # it is that is being called instead of just who is calling?
- And is this true, that calling out I would only be placing calls from my original line, that for example on callerid of who I am calling, even if pressing callback on my phone and they called my new second #, they would see my original #, not the new one?
Thanks for any hints.

Hi, the only tip I can give you is as far as testing if your phone is compatible with distinctive ring you could try one of two things, neither of which are free unfortunately.
1) Call a number that is busy and then use Repeat Dial (*66) to let you know when the number is free. You will get a special ringback when the number is no longer busy.
2) Try dialing *61 on your Verizon landline phone. In many states you will reach a feature called either Priority Call or Selective Distinctive Alert. If you add numbers to the list, when those numbers call you there will be different kinds of special rings on your phone.
Again, there will be charges on your Verizon bill to do either of these. If you use *61, be sure to clear your list and turn off the feature when you are done so you will not incur any further charges.

What is happening with my new line install?

Hi,
I don't normally post on anything like this, but feel I am being left no alternative, other than cancelling my order.
I am a new customer to BT and on the 14th of May I placed a order for a broadband and phone package, which was to include a new line installation on the 5th June between 8am and 1pm.
I also ordered a new phone system and dual wifi dongle which all turned up as expected.
On the 5th June I took a day off work and waited until just after 2:30pm for the engineer not to turn up.
I received no call, text or email telling me that the appointment had been cancelled, it took me to call BT and finally manage to get to speak to somebody human to find out that it had apparently been delayed.
First I was speaking to somebody from the UK the next I was put through to order management in India, which started to infuriate me more as the line was really bad and I was calling from my mobile for then to have them hang up on me.
I called back a further 3 times after being passed from pillar to post to eventually get put back in touch with a order management lady in India again.
She told me that the problem was with openreach as they reckoned they had tried calling me on the 14th May (when I placed the order) to which I replied I had not received any phone call from them.
They wanted to know if it was a first or second line installation, I replied 5 times with it is a separate line that needs to be installed and I still don't think she understood after that.
I was then told I would get an update on the 12th June between 8am and 8pm as to when the line was going to get installed, to which I did and again was a bad line as the call came from India just to be told there is another delay which will be the 19th June.
At this point I'm beginning to lose my patience, I had waited nearly a month for the line installation to happen to be told that there was another delay which would take another 7 days before somebody updated me again.
After I put the phone down I received a text from BT sms saying they had tried to contact me but we're unable to do so but not to worry they will be back in contact on the 22nd June?
Very strange seen as I had just spoken to somebody and was told the 19th June.
I rang back through to BT and got put through to India yet again where the signal was poor and asked that somebody call me from the UK as nothing seems to be getting sorted.
Within 10 mins I got a call back and was put through to BT in Dundee, I explained the whole situation over again and was told they would be looking into the problem and would get back to me later on the same day the 12th June.
It is now the 17th June and I still have no answer as to when the line installation is taking place, so I can start using the equipment I have paid for.
if I knew in the first place that this was going to be a problem I would have used a different provider other than BT, as a new customer I find their lack of communication and generally not seeming to give a **bleep** about customers poor, with my only choice then being if I don't get the answers I want on the 19th June I will cancel the order and send everything back for a full refund and would advise others not to use BT in the future.
Sorry for the rant and this being my first post but I am beginning to lose my patience any help would be appreciated.

Hi lda1979,
Welcome to the forum and thanks for your post.
I am so sorry that your order has been delayed and you are not getting any information on this.
Can you send me in your details using the "Contact The Mods" link found in my profile and I will find out what is happening.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

500k profile after disruption and new line install...

Hello,
Status:
I have an open fault logged with BT;
Phone line ok but broadband speed low, profile appears stuck at 500k.
History: sporadic BBand connection and noisy phone line followed by outright failure of both.
Engineers visited and confirmed line between street and master socket probably corroded - they put it on leg+leg to get it working while we waited for a new physical line to be installed.
Pavement was dug up, new armoured cable run from street to house, and a proper master socket fitted (NT5 ? but no inbuilt ADSL filter).
In effort to ensure low noise, ALL other sockets in the property disconnected.
Digital phone (3 handsets off a single powered base) are run off the master socket using a filter.
Router is business hub - 2700hgv; f/w 6.1.1.48.1-enh.tm , h/w 2701-100589-005 .
Hub is connected to same master socket as phone (as it's the only socket now connected to the new line).
New line was installed approx 18 days ago.
Speed tests (speedtest.net) repeatedly show download of 480kbps, upload around 620kbps.
No change since new line was installed and all but the master socket decomissioned.
I use wireless to the router but also repeated tests with a Cat6 copper RJ45 cable and got same results.
Have taken all wireless devices offline and removed electrical items near phone line power supply and cable path to reduce potential noise and repeated tests.
I left the router on for two weeks and no increase in broadband speed.
I rebooted it twice this weekend to see whether it picked up a different profile - but no change.
BT speedtester repeatedly indicates a profile of 500k (full results further down).
Last year I had speeds about 512k on a DrayTek router before switching to the 2700HGV. The change to the BT hub upped the download speed to around 1Mbps, which made a huge difference.
I know I am "a long way from the exchange" but I've had 1Mbps last year and now have a new line into my property, so not much left that I can do to improve the situation.
I'd like to know what can be done to get me at least 1Mb download again.
I have an engineer visit due tomorrow but I believe that will be purely to finish putting paving slabs back over the armoured cable that's been installed (i.e. OpenReach dig team rather than line engineers).
After those slabs are done, I expect the fault will be closed but I'll still have a 500k profile and will need to raise a new fault all over again - that fault was opened 5 weeks ago.
Results of speedtester.bt.com run just now (1pm Sun 13th March 2011):
Download speed achieved during the test was - 363 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :576 Kbps(DOWN-STREAM), 777 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.46:14.86:82.95 (SBE:NBEBE)
Upload speed achieved during the test was - 638 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 777 Kbps
Router web interface shows:
Rate:
576 kbs
778 kbs
Max Rate:
2621 kbs
784 kbs
Noise Margin:
16.7 dB
7.0 dB
Attenuation:
62.8 dB
35.8 dB
Output Power:
16.1 dBm
12.4 dBm
Protocol:
G.DMT2 Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC:
0/38
Rate Cap:
2621 kbs
Attenuation @ 300kHz:
62.8 dB
Uncanceled Echo:
-14.8 dB
Ok
VCXO Frequency Offset:
-2.0 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok
I hope that's the information that someone might need to help me at least get 1Mbps back on my line.
Regards,
BK

Hi Bk1
Welcome to the Community.
Send me an email to the link in the about me section of my profile.
I can have this looked into for you further.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

New line at a new build

Hi
On the 18/2/14 I ordered a new line and bb package to my new build property. My current Infinity 2 services were terminated on the 28/2/14 and I was given the standard 4 week wait to be connected back up again but on standard ADSL broadband as Infinity didn’t come up on the system yet (which it now does btw).
Everything was setup for the 27th March, I took the day off as holiday and no engineer turned up even though I was sent numerous txts and emails saying they would. No one contacted me and I got no explanation why this occurred. I rang up the next day and was told about some Openreach work that hadn’t been completed. Another update today and its now scheduled for completion on the 15/16th April so I assume I might be able to reschedule then if its completed.
That will mean 8 weeks without a phone line or bb yet I am continually charged (like I’m still living at my old address) for services I can not use at all. On the 3/3/14 a full payment was made, then on the 21/3/14 another which had discounts for line rental (I make an annual payment) which came out in £1.98 credit, but the breakdown of the bill has a charge for £25 for Infinity 2 to begin with which I don’t even have. I would of thought that as I have no services what so ever I should only be given credit each month for the line rental I have already paid for.
If possible could some one please check my order as I would like a refund for what I cannot use and terminate any further payments until my services have been installed (which could be anyone’s guess knowing Openreach timescales). I have no use of BT WIFI or BT Sport and as nothing is within my range.
Regards
Chris

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Problem in adding vales to service contract line item

I want the OBJECT ID field to be filled in OBJECT LIST tab at item level when ever a service product is entered in service contract ( new line item) automatically ...
I tired wiht CRM_ORDERADM_I_MERGE (CRM_ORDERADM_I_BADI) and
CRM_ORDERADM_I_MERGE(ZCRM_ORDERADM_I_BADI) methods and using fuction module
CRM_ORDPRP_I_MAINTAIN_OW but not success yet.
any help !!
Thanks ....
Edited by: aday rao on Sep 15, 2008 3:08 PM

The way I typically handle organizational service attributes is to have a single amadmin XML file per AM service and in that amadmin file I have two requests, one to assign the service and the second to modify the service attributes. I then run the amadmin command with the -c continue option on the amadmin XML file so the service is always modified with latest settings regardless of whether or not it was assigned for the first time.
Since your question relates to service attribute modification investigate the SchemaRequests -> AddAttributeSchema amadmin commands. For example, I use the following files to modify the amUserService
<Requests>

<SchemaRequests serviceName="iPlanetAMUserService" SchemaType="User">

<AddAttributeSchema fileName="/opt/SUNWam/custom/amUserAttributes.xml" />
</SchemaRequests>
</Requests>
<Requests>

<AttributeSchema name="somenewattribute"
type="single"
syntax="string"
any="display"
i18nKey="u301">
</AttributeSchema>
</Requests>

Service PO Line Items u2013 EXT_LINE Replication values

Hi,
We have run into a new production problem replicating service po changes to our ECC 6.0 backend system from our SRM 5.0 EC system.
Weu2019ve reported the problem to OSS but weu2019re not able to come to an understanding.
When we add a new service item line to an existing service po in SRM, the existing ERP po is not updated correctly. The LINE value for the new/added service item in the ERP PO seems to be the same as the SRM PO service line item value instead of the next sequential base 10 number.
The original service LINE values in the ERP PO are assigned as per our ERP config which is increments of 10 (ie. With 2 service lines, 10, 20, u2026)
If a new service item is added to a PO that already has 2 service item lines, the new item is assigned the number 3. When replicated to ERP, the new service item is added as 3 to the existing 10 and 20 items.
Is there config in SRM to set the EXT_LINE values in increments of 10 instead of 1 as it currently appears to be replicated to ERP so it matches the ERP config? Or is this an error in either ERP or SRM?
Thanks,
Jerry

SAP is providing an OSS note to correct the problem.

New line delayed due to debt?

I've emailed the main BT address but it says they're busy and it might take 10 days to reply so I'm trying this forum!
I ordered a new line for my new flat on August 22nd. A few days later I got a letter telling me to contact what I figured was the credit referral team. This seemed strange to me as I wasn't aware of any debt. I called them, which was not easy for me as I have a mental health condition that makes such calls very difficult and prefer to deal with finances online and by email. The person I spoke to had a very strong accent that I struggled to understand. All I could really pick out was that there was a debt of £250 that needed to be cleared. She couldn't tell me how or why, not that I could hear. So a couple of days later I tried BT chat help. The person was very helpful and contacted the referral team on my behalf. They said the debt is in the name of my former flatmate and I am being refused service because I was financially associated with him. Again they said if it's cleared I can go ahead. So I let him know and he spoke to BT. Apparently they claim he has no such debt. Now I am very confused. I tried to ring the credit referral team again but every person who answered had another difficult to follow accent and my anxiety levels have sky-rocketed with all this. I just want to know for sure exactly what is going on so I can get to the bottom of it and get my phone line. I work from home and really need the internet ASAP.
Any ideas?

Hi Franzi,
Welcome to the forum and thanks for posting!
I'm sorry for the confusion. Send us over your details and we'll check this out from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

New Line character in BO DS

Hi Experts,
Can you please help me in telling the new line character in Data Services, so that I can use that in script.
I tried using \n for new line, but of no use.
Regards,
vivek

Hi Shine SS,
Had same requirement and your solution worked.
Thanks.

Inserting new line in IVWID

Dear All,
Can any one help me in adding new line in Edit Fearture IVWID : Decision Tree (Service Specific Settings).
Regards,
Anil.

closing the thread.

Setting up a new line - Now six weeks of stress an...

I am posting this as much out of frustration and to get it off my chest as I am looking for an answer or resolution.
The background is that my girlfriend and I were both BT customers at seperate properties and when moving in together decided to continue service but to cancel my BT account and to transfer hers to the new property. As part of this, we would be cancelling her BT Vision and would request a code to inform my broadband provider when the line was activated so that they could provide the service on the new line.
The first series of errors occured in mid September, with BT setting up a direct debit in my name (at the new address) and claiming that "there was no such thing as a broadband code". When pushed at a later date they then issuing a code which was not valid to my broadband provider. BT then proceeded to set up two direct debits for the same phone line; one for myself and one for my girlfriend. This took a week to clear up.
Having sorted that issue, we then had to cancel the services we no longer required - my phone line, her BT vision and her broadband - each of which I was informed took a couple of days each as BT's systems can't handle more than one request at a time. Another delay of almost a week.
5 days or so after I'd resolved this, and on the day of moving in, I was then informed by text that the line was "activated" but when I checked it 5 minutes later had "developed a fault that required an engineer". This then meant another week of delay's until an engineer could come out to the property. This he did last weekend and success...the line was working.
I was due to be out of the country from Wednesday and went away happy in the knowledge that things looked to be finally sorted. Of course, the envitable happened and when I came back today, the line is dead and I have been informed that I need another engineer to come out....yet again a delay of 5 days.
The most simple of requests - activating an existing line - has turned into a total shambles. Both my girlfriend and I were happy with BT's service until this ordeal started. All we want is to get honest answers and a professional service and I'm sorry to say that we feel let down on both counts.

Hi LondonPaddy
Sorry to hear that you had such problems getting your line sorted out. Lets us know how you get on with the new apppintment thats been set up.
If you need a hand drop me an email with your BT order details and the address you want service along with a link back to this thread.
Just send to the email address in my profile.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Argh! New line not being connected, although BT Op...

Hi,
New customer, new line ordered 03/08/11. Existing phone provide is VM. There is a BT Master socket in house but socket condition unknown.
BT Engineer due to come out 19/08. On 8:03 on 19/08, got a text to say they had cancelled the visit as socket & wiring exists and everything is active (phone & BB).
Except it's all dead. Master socket, behind faceplate gives no dial tone or power to phone. If I ring the line from a mobile, it rings, but nothing in the house. Tried different phones etc. There are 2 wires connected to the back of the master socket NTE5 plate.
So, 2 engineer callouts 19/08 and 20/08. 19/08 cancelled on day and 20/08 cancelled without notice. Bear in mind I had paid and ordered an engineer visit. Grrrrrr!
Thanks BT, is this the level of (in)competence I can expect over the next 18 months? A

See if the mods can help.
The contact for the MODS is http://bt.custhelp.com/app/contact_email/c/4951 (Allow 72 hours for a response)
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Appalling Service - New Line

Similar Messages

Maybe you are looking for