Apple appt. tomorrow.. What do I do if they try to void my AppleCare bc of 3rd-party upgrades?
So I'm a bit nervous.. Recently I started experiencing some really weird problems with the display on my Late 2011 MacBook Pro (8,2) .. I have a 3-year AppleCare warranty that I purchased when I got the MacBook Pro, which still provides me coverage for another 6 months or so..
I've got an appt. at the Apple Store tomorrow, since I've already went through the whole troubleshooting process on the phone with one of the Geniuses.. and did pretty much every troubleshooting step I could find on the internet.. The problem I'm experiencing seems to be VERY common among the 2011 MacBook Pro's.. Here's an article addressing that very issue (widespread GPU failures due to improper soldering):
http://appleinsider.com/articles/14/05/13/apple-remains-mum-as-complaints-mount- over-2011-macbook-pro-gpu-failures
It appears that this issue is something that was caused on the manufacturer's end entirely..
As far as the upgrades I did aftermarket:
-upgraded to 16gb RAM
-replaced factory harddrive with SSD
-removed SuperDrive and replaced with OWC Data Doubler + 2nd SSD
I'm fairly tech-savvy and have been building desktops for over 10 years now.. I know all the proper precautions to take when uncovering the insides of a computer and how to properly install/change out components..
According to OWC (a trusted Mac resource), there's a law in the US that states that:
"This consumer protection is owed to the little known Magnuson-Moss Warranty Act of 1975. Put simply, the act states that a company can’t require you to upgrade with only its own branded parts to retain the warranty. This important act protects your rights as a consumer and allows you to install OWC upgrades with peace of mind confidence.
However, the warranty doesn’t cover any damage incurred while installing upgrades. That’s why OWC’s free, step-by-step “how-to” DIY videos are extremely easy to follow for even advanced upgrades. See for yourself how easy it is at macsales.com/installvideos. If, however, after watching our videos, you’re still not comfortable performing one or more upgrades, OWC offers Turnkey Upgrade Programs for many Mac models, or you can opt to hire a professional."
*Link here*:
http://blog.macsales.com/18244-owc-diys-wont-void-your-macs-warranty
I'm a little bit nervous because I know my rights, I know what I'm doing when it comes to computer hardware maintenance/replacement, and I have a 3-year AppleCare plan that is still valid.. but I have a feeling that they're going to try to get slimy with me and say that my upgrades voided the warranty, or that my negligence caused this problem (which would be BS).. There's also tons of documentation online about people who are experiencing the *EXACT* same problem, with images that match what I'm experiencing, for a huge number of 2011 MacBook Pro users..
I really, really don't feel like having to open up my machine again and uninstall all of my upgrades (memory RAM, SSD, and Data Doubler + SSD) to make it "appear" that I didn't do anything and that the computer's insides are still "untouched" by me.. Even to this extent, I feel that it would be hard for them not to realize that the original components were removed and replaced by 3rd party components (and then re-replaced again before my visit)..
I'd really just like to leave everything in there and have them replace the faulty logic board (which seems to be the solution on the internet).. but I'd like to anticipate any potential questions or conflicts or answers that I should have prepared for tomorrow, if they try to weasel their way out of covering this manufacturer defect by saying that my warranty is "voided"..
Has anyone been in this situation where they had a known, manufacturer's defect problem arise, where still covered under AppleCare protection, but had done 3rd party upgrades to things like the RAM/HDD?
The nearest Apple Store is 1hr45min away from me! (*****) so I'd really like to have my game-plan set ahead of time with what kind of reaction I should be getting when I go in there bc of a manufacturer's defect, but then they see that I've done 3rd party upgrades? (which should be okay w/that law in place.. *see OWC link I posted*)
Can anybody help me out with what to expect or how I should approach everything tomorrow?
Thanks!!
<Edited by Host>
We are not lawyers. We cannot even tell you what might happen tomorrow. But, if Apple refuses to provide support because you have violated the legal status of the warranty, then you have little recourse but to call an attorney.
You cannot rely on anything you were told by OWC or believe you were told or believe you know. Needless to say no one on these forums can give you reliable information on what Apple will do nor advise you on what to do.
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