Apple care transfer to new owner.

I Have just bought a secondhand mac air which is still under warrantee. The previous owner also bought apple care using the student discount. Can I upgrade this to normal apple care, if not can I still buy normal apple care?

Is the AppleCare Protection Plan or AppleCare+ transferable?
Yes. If you choose to sell or give away your Apple product, you can also transfer the ownership of the AppleCare Protection Plan or AppleCare+. Please see the Terms and Conditions for complete details.
http://www.apple.com/support/products/faqs.html
BTW -
You posted in the iPad forum instead of the Mac Air forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/welcome
 Cheers, Tom

Similar Messages

Apple Care Transfer To New Macbook

Hi,
I was forced to purchase a new macbook due to water damage. At the time that I purchased the new one my Apple Care was still good for my old one so I asked if I could transfer the account and of course they told me I had to call in. So a few months have gone by and I let it slip my mind until now the keyboard casing is cracking on my macbook (mind you this happened to my old macbook before the water damage AND happened to a friend. All three times in the same EXACT place). Anyway, now to transfer the Apple Care to my new macbook I have to send an e-mail or fax and provide "the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the number and email address of the new owner." The problem is I don't know the serial number for the old macbook nor can I find the receipt from my in store purchase of the new macbook (I know, I know I probably sound like a total idiot but for whatever reasons I lost it). Any idea how I can possibly get around this or am I screwed? I really need to get the cracks fixed because it doesn't stop cracking it just keeps getting bigger and I am scared it will affect my machine soon.

You can not transfer the AppleCare plan from your previous MacBook to your new MacBook. You will need to purchase a new plan.
The AppleCare plan that you had on your old MacBook CAN be transferred to the new owner of the old MacBook though. You need to contact Apple for that.
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

Apple care transfer from person to person

I'm thinking of buying a MacBook Pro form another person, the MacBook has 3 years of Apple Care, does the Apple Care transfer over to me?
Also is a cracked TrackPad (Working) Covered?
Need a reply ASAP

Jack I notice you are in UK. Me too and I just bought a lovely MacBook Pro from eBay but a couple of weeks or so ago I had an unpleasant eBay transaction when I tried to buy a MacBook Pro from a person claiming to live in Scotland, near Glasgow.
The only reason I mention it is that it too was boasting 3yrs Apple Care which is slightly unusual in a secon-hand machine because Apple Care has decent resale value in itself. It was a late 2011 Macbook Pro. The seller refused to send the item even though I'd paid for it. They listed Paypal as an acceptable form of payment but in fact they were not registered and kept insisting that I pay by bank transfer instead. This breached eBays policy and I was becoming suspicious.
After a couple of days of eBay emails to the seller where I suggested we could find some sort of work around I cancelled the eBay payment. I left a feedback comment on the sellers rating card with a message that read: "In this transaction the seller lacked integrity. Full email thread on request". He then left a wholly very personal, unjustified, mean and nasty message on my ratings page so I reported the incident to eBay.
A couple of days later I received an eBay email from an eBayer that I'd never heard of saying he'd seen my ratings feedback message and that he was about to buy the MBP from the same guy but that he'd become suspicious because he was trying to get him to pay by bank transfer even though he'd claimed in his listing that he accepted Paypal. The new buyer eventually withdrew his offer and also reported the seller to eBay.
The following week I received an priority email from eBay saying I should not pay this seller under any circumstances. A few hours later I checked and discovered that he was no longer a registered eBayer so I think he must have been banned or suspended. This story sounds like it ended well doesn't it? Read on...
Perhaps a week after receiving the priority email I received an eBay email from yet another eBayer that I didn't know, asking me about the same seller, based on my feedback comment on his feedback page. On this occasion the poor buyer had paid directly into the seller's bank account a week earlier, persumably just before he was banned or suspended, but hadn't received the MacBook Pro and was getting worried because he could no longer contact the seller all his calls and messages remained unanswered.
I don't mean to cast aspersions on the seller in your case but my story is a salutary lesson that there are unscruplous people out there. dealing in second-hand Macs (or possibly non-existent Macs and and we need to be careful. If your proposed purchase is Kosher best of luck with your new MacBook Pro. if, however, any of this does in fact sound reminiscent of your situation and you would like to contact me securely and in private you can do so through my eBay email, user name Audiodromuk.
K

Selling macbook Pro 2011. It came with Lion, I upgraded to mountain Lion and Mavericks. Can license be transfer to new owner? how?

selling macbook Pro 2011. It came with Lion, I upgraded to mountain Lion and Mavericks. Can license be transfer to new owner? how?

Good question now that Mavericks is free to all.
It used to be - and is probably still the case - that to comply with the license you should erase and re-install the OS that came pre-installed on the Mac when new. If there were restore disks they needed to be passed on with the Mac.
I'm happy to be corrected on this by someone who's more au fait with the legalese, but an upgraded OS is tied to an AppleID whereas the original OS is tied to the computer, not an AppleID.
My guess is, that if you launched the Recovery HD, erased the drive using Disk Utility and re-installed the OS, Lion would be installed.
Be interesting to see what others say.

When selling an apple product with active applecare, how do you transfer to new owner?

I am planning to sell my iPad 2 with current applecare thru December 4, 2013. How do I transfer it to the new owners name? Or do they just register it under their own AppleID using the product serial number?? I have all receipts.

Call Apple support, ask to speak with someone in AppleCare Plan Adminstration, and they should be able you. Transferring the plan isn't strictly necessary, but it could avoid potential issues should the purchaser ever need service.
Regards.

Apple Care Transfer

Good Evening,
I currently own an iPhone 3GS in which I will be selling it tomorrow and I'm including the Apple Care I bought with it. I read online that to do a transfer, I'd need to fax in a few things to the US Apple office, such as proof of purchase of plan, the serial #, the contact info of the new owner, etc.
Is there any other method such as emailing or calling them up on the phone and doing this? Or do I need to fax it? How long does this process take, as I don't want it to take long after I sell my iPhone 3GS.
Thanks

"You may request the transfer of coverage by email, postal mail, or telephone. Choose your region below:
United States and Canada:
Email
[email protected]
Attach the required agreement number, proof of purchase, and serial numbers, as indicated previously.
Include your telephone number and mailing address.
Title your email "APP Transfer Request," followed by your agreement number.
Example: "APP Transfer Request: 1234567."
Postal Mail
AppleCare Administration
P.O. Box 149125
Austin, TX 78714-9125
USA
Include the required agreement number, proof of purchase, and serial numbers, as indicated previously.
Include your telephone number and mailing address.
Telephone
Contact AppleCare Agreement Administration by telephone if you prefer to speak to an Advisor about your transfer request. To facilitate your call, please tell the Advisor that you need help registering an AppleCare agreement, but do not need technical support. Please also be prepared to provide the required agreement number, proof of purchase, and serial numbers, as indicated previously."
http://support.apple.com/kb/HE58

Transferring apple care to a new user

Hi,
I sold a MacBook Pro with over 2 years of Apple care - but looking through the support pages I cannot find a simple answer to how to do it. I have the serial no and the policy no - just don't know where to do it ....

You have to transfer AppleCare to the new owner. Read here:
1 0 . T r a n s f e r o f P l a n
With Transfer of Covered Equipment to New Owner. Subject to the restrictions set
forth below, you may make a one-time permanent transfer of all of your rights under the
Plan to another party, provided that: (a) the transfer includes the original Proof of
Purchase, the Plan's Confirmation and all of the Plan's packaging material, including
printed materials and these Terms and Conditions; (b) you notify Apple of the transfer
by sending, faxing or e-mailing notice of transfer to Apple Inc., ATTN: Agreement
Administration, MS: 217AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number
916-405-3655 or [email protected], respectively; and (c) the party receiving
the Plan accepts the Terms and Conditions of the Plan. When notifying Apple of the
transfer of the Plan, you must provide the Plan Agreement Number, the serial number of
the Covered Equipment being transferred and the name, address, telephone number and
email address of the new owner.

Stolen iPhone, Apple care on the new one?

Hello.
I'm sure it's not posted in the good community, but I have no idea where else to post it.
I recently got my iPhone stolen with an Apple Care warranty. I know my phone is lost into the woods, but now, I just want to know if there's a possibility of me getting the Apple Care warranty of my old phone, on my new iPhone. Because I don't feel like paying 100$ for it one more time..
Thanks.

you want to transfer your applecare agreement to another phone, correct?
You should contact AppleCare technical for that one, they might be able to transfer it, depending on exact conditions, like the purchase date of the old phone. No garantuees, though.
Good luck

Big Thanks to Apple Care! Good News Post

99% of the post here are people with problems so i thought I would post some good news. Last week my iPhone got the White Screen of Death!!! I called the 1-800 number. I was told I get a new one mailed to me for $29 or I could go get one at a local Mac Store (that was over 2 hours away) I decided to travel to the store in Atlanta. 2 hours on Saturday. Got back with the new phone and guess what. The WiFi doesn't work!! My wife's phone and daughter's touch finds wifi easy but my new phone, NOTHING!!! I called today and was upset and told them I could NOT drive 2 hours again and can't see why I should pay $29 for a shipping when THEY give me a BROKE phone! They waved the free, sending me a new phone again over night!! They were VERY easy to talk and deal with! I thought for sure I would have the fight for the fee to be waved. They did place a credit hold on my credit card but that is just to make sure I send my phone back. So a BIG thanks to Apple Care!

Well, LukeD , that's one of the nicest pieces of feedback, I've seen on these boards!
Many thanks for the kind words. Such things matter far more to each of us, I suspect, than any acknowledgment or not from Apple!
And there are plenty of others who contribute here greatly (too numerous to name) , too, of course and make it a place worth coming back to for us all.
Cheers
Rod

Can you use macbook pro apple care on you new macbook air?

If i have apple care for my macbook pro 13", if i buy a macbook air, can i use the apple care that i have on the macbook pro for my macbook air instead of buying a new applecare?

Welcome to Apple Communities
AppleCare is different for the Macs, so you can't use the MacBook Pro AppleCare in the MacBook Air because it won't be added

Apple Care transfer to replacement iPad

I was wondering if someone could help me with this question?
I recieved the iPad 3. This had a screen issue so I contacted Apple, and chose the Express Product Replacment. The advisor told me it carries a £29 fee but if I decided to take out the Apple Care package, then it would be free. I decided to pay the £69 for the Apple Care Plan.
Now on the Apple Care Protection Plan Certificate email that I received it shows the serial number for the faulty iPad that I returned. I was wondering, will I need to contact Apple to get the serial number altered to the serial number for the replacement iPad?
Thanks in advance.

Thanks both. I'll wait till the paper work comes for the Apple Care (I think the agent told me I should receive it in around 5 days) and then I'll contact them to update the details. Thanks again its much appreciated

Was not getting Apple Care for my new MBP retina a bad thing?

I recently bought a MBP retina, and I didn't get the apple care because it sorta went over my budget. I mean, I don't bring my computer around too much...
Isn't there a one year warranty that is already included in the price of the MBP??

You have 1 year from date of purchase to add AppleCare (but assume you will need all of that last week, just in case, to avoid missing it by just 1 day).
Some people wait to save the money for 11 months, while others buy it immediately to have no lapse in telephone spport.

Why my apple care for iphone doesn't transfer to my new phone after I claim a new one from apple store ?

2 days ago my iphone fall into a sink full of water. Yesterday I went to apple store and ask for apple care for iphone and they have it. So, I bought it and registered it right away since my iphone still be in a garentee and still not surpass one year usage. Then they told me that my iphone problem considered in a "physical damage case" which they have a policy for claiming a new iphone and pay some fee. After I got my new iphone, they said that all the information and phone data which is registered into apple system about the phone and the user and bla bla bla will transfer to my new iphone. Today, I just check my phone serial number in "support & coverage " column and I found that all the phone data in apple system is already transfered from the old one to the new one EXCEPT the data of apple care that I already registered before I claimed the new phone. Now, the question is " What can I do ? " and " will it be transferd to my new iphone or I have to buy a new apple care for my NEW PHONE That I got from their service "

Placing your iPhone in the toilet was the correct thing to do but you should have purchased an android phone instead. That would have solved these issues. :-)

Transfer apple care

Can I transfer my apple care to a new person?
someone also told me that I can cash it out?
Does anyone know about either of these options?

If you are the person w/AppleCare then why not call them & ask them?

My Display Only Works Part of the Time and Apple Care Won't Help Me (Long)

I bought my computer at a discounted price because it was a restocked item, but was it really worth it? I'm beginning to think not. I saw that it had one stuck pixel, but saving that much money on such an expensive computer, the pixel hardly seemed like a travesty. However, I think I've discovered the real reason why the last owner gave up such a seemingly exceptional piece of hardware...
After about a month of flawless operation my "new" computer started to act a little strangely. It wouldn't always go to sleep when it was scheduled, the screen saver wouldn't always come on by itself...things that I though a simple PRAM reset, SMC reset, or disk permission repair would fix. After countless attempts at all three "fixes" I was still having problems...a few days after these problems started occuring something even more drastic happened: My computer would turn on (the little light would come on, I'd hear the fans start running and the start up tone) but the screen would remain black. I tried several PRAM and SMC resets as suggested on this forum, but the screen continued to come up black for about an hour. That's when I called Apple.
The Apple Care specialist on the phone asked me for the serial in which I had to lift the computer up to get (since I obviously couldn't read it off the screen). She suggested an SMC reset which, I explained to her, I had tried already but it hadn't worked, however, I was willing to give it another shot. Oddly (and rather annoyingly) enough it worked, and for a short amount of time I was happy...until it happened again...another call to Apple...and again...and about 3 or 4 calls to Apple Care later, they suggested that I go in to an Apple Store to have it looked at.
The Apple Specialist made an appointment with me to meet with an Apple Genius the next day at 4:30PM at a store about a mile away from my house. The next day I lugged my 24" iMac through the local mall (I'm female, 5'2", and I weigh about 108 so it wasn't too easy of a feat) to discover the apple store was CLOSED for the next few days so that they could "make the store better." I called Apple Care on my cell phone right there in the mall and asked them what was going on. Didn't they know that this Apple Store was closed? The man I was talking to said that they knew and he wasn't sure how the person I had talked to just the day before had signed me up for an appointment when he hadn't even asked for my e-mail address. It was most bizarre. This man made an appointment with me for later that same day at an Apple Store about 45 minutes away from where I live. I didn't want to go, but I'm a college student and I was a desperate for my computer to work again.
Shaking around in that box must have brought it out of it's strange seized-up state because as I brought it out for the Mac Genius to look at it turned on for him no problem. Quite a frustrating problem because it's so spontainious that it keeps making me look like either a liar or a fool. He said he'd run an 8-hour diagnostic check on it and I could pick it up the next day. So the next day I waited for their call but I got none. I called them and they said that they were still running tests and it'd be ready the next day. The day after, about an hour and a half before I had to go to work, they called me and told me my computer was ready. They said they had ran a 24-hour diagnostic and everything was working fine but they said they'd run more tests if I wanted them to. I'm a full-time college student and I need my computer for just about all of my classes, so I declined more tests and told them I'd pick it up right away. I dashed over there to pick it up and dashed back as fast as I could (and I even made it to work on time...but just barely). Later that night I found that they had accidentally left their diagnostics CD in my computer (I called them about it and they said that would like it if I would bring it back...I still haven't mailed it).
All was fine and good (well, just okay...it still had problems with its sleeping and screen-savering) with my computer until yesterday. I got that black screen again upon start up....but this time my "fixes" worked after a few tries. There were no more problems for the rest of yesterday.
However, today I came home from school and go to start up my computer and the screen turned on and I saw the little mac symbol and that little circle of bars...but then it froze. I held in the little button to force a shutdown and when I started it back up again I was greeted by my good old friend, Mr. Black Screen. Just wonderful. I tried my "fixes" but today I didn't get lucky. So while I was holding in the button to start up my computer (again) and give it another go, I held it longer than I was supposed to and the little on light began flickering. Then I heard this unpleasant tone that lasted a few seconds before stopping and treating me to the startup sound. This time the screen turned on. Yay! I go to call Apple to find out what I had just done, and I find out that my 90 days are up and unless I wanted to pay $50 for them to be puzzled by my issue once more or give them $300 for not quite 3 more years of service, I'd have to lug my computer to an Apple Store or post here to get help. Thanks a lot Apple Care.
My "new" computer cost me almost $3,000. It should work the way it's supposed to. I need it to last me no less than 6 more years, but with the problems I've had with it in the first 3 months (which seem only to be getting worse and more frequent), I don't know if I'm expecting WAY too much out of it. I've been a loyal Apple user for 13 years and out of the 5 computers I've had in that time I've never had so many problems (actually I've never had any problems, at least nothing really serious; I'd never even called Apple Care before this). I'm a fairly experienced user (I'm not a Mac Genius or anything, but I know the ropes) and I am sure this is not normal behavior for an Apple computer (or any computer of that matter).
I'm so frusterated I'm not sure what to do. What's wrong with my computer? How can I get Apple to help me? How can I get Apple to even believe me? Any advice would be greatly appreciated and thank you so much for reading my very long (and rather dramatic) story.

Thanks for reading and thanks for the advice. Perhaps I'll ask them about it next time this problem occurs, although carrying the thing through a mall that is only about a mile away is the least of my worries. I'll do if it is both free (I don't make enough at my job to pay for such a service) and relatively speedy, although I'd hate for them to come over and for the computer to work properly (as bad as that sounds). It'd be a wasted trip and nothing would get fixed.
I'm contemplating videotaping myself performing my "fixes" on it the next time I have this problem.

Apple care transfer to new owner.

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