Transferring apple care to a new user

Hi,
I sold a MacBook Pro with over 2 years of Apple care - but looking through the support pages I cannot find a simple answer to how to do it. I have the serial no and the policy no - just don't know where to do it ....

You have to transfer AppleCare to the new owner. Read here:
1 0 . T r a n s f e r o f P l a n
With Transfer of Covered Equipment to New Owner. Subject to the restrictions set
forth below, you may make a one-time permanent transfer of all of your rights under the
Plan to another party, provided that: (a) the transfer includes the original Proof of
Purchase, the Plan's Confirmation and all of the Plan's packaging material, including
printed materials and these Terms and Conditions; (b) you notify Apple of the transfer
by sending, faxing or e-mailing notice of transfer to Apple Inc., ATTN: Agreement
Administration, MS: 217AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number
916-405-3655 or [email protected], respectively; and (c) the party receiving
the Plan accepts the Terms and Conditions of the Plan. When notifying Apple of the
transfer of the Plan, you must provide the Plan Agreement Number, the serial number of
the Covered Equipment being transferred and the name, address, telephone number and
email address of the new owner.

Similar Messages

Apple Care Transfer To New Macbook

Hi,
I was forced to purchase a new macbook due to water damage. At the time that I purchased the new one my Apple Care was still good for my old one so I asked if I could transfer the account and of course they told me I had to call in. So a few months have gone by and I let it slip my mind until now the keyboard casing is cracking on my macbook (mind you this happened to my old macbook before the water damage AND happened to a friend. All three times in the same EXACT place). Anyway, now to transfer the Apple Care to my new macbook I have to send an e-mail or fax and provide "the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the number and email address of the new owner." The problem is I don't know the serial number for the old macbook nor can I find the receipt from my in store purchase of the new macbook (I know, I know I probably sound like a total idiot but for whatever reasons I lost it). Any idea how I can possibly get around this or am I screwed? I really need to get the cracks fixed because it doesn't stop cracking it just keeps getting bigger and I am scared it will affect my machine soon.

You can not transfer the AppleCare plan from your previous MacBook to your new MacBook. You will need to purchase a new plan.
The AppleCare plan that you had on your old MacBook CAN be transferred to the new owner of the old MacBook though. You need to contact Apple for that.
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

Is apple care tied to the user or the device

is apple care tied to the user or the device?
I am in business setting up 9 ipads, as the ipads will have individual apple log ins, if i set up the apple care will this be attahced to the device or the user?

The device.

Why is it that each time I upgrade my iPad, half of my apps won't work properly but worst of all my email won't send after the latest "patch" today, wake up Apple I am a new user and getting sick of this problems

WHy is it that each time I get an upgrade some of my Apps won't work when they did with the previous version. I have just upgraded to v7.01 and now I cannot send email, wake up Apple and get it right as I am a new user of Apple technology and not impressed.

That's one of the weird things.. it recognizes it maybe 10% of the time. And usually, only after I do the two-button reset. Problem is.. since it won't charge above 2%, anytime I try to do a restore or anything like that using iTunes, my device shuts off and I lose whatever progress I'd made.
So, an update... after reading through a bunch of similar complaints (there are literally 1000's of them so there's NO WAY this isn't somehow ios7 related, thanks a lot APPLE ) I decided to try a restore in recovery mode. After 3 hours and several disconnections... I ended up having to just set it up as a new iPad, as the restore did nothing. Weirdly though... as I was doing the restore in recovery mode.. I noticed I'd gotten up to a 10% charge.. higher than it's been since September, so after setting it up as a new device, I turned it off and plugged it in using the wall charger. 2 hours later and I was up to 38%. Still not great, as my iPad, before ios7 could've fully charged twice in the amount of time it took for me to now get 28% more of a charge. And that's with a fully cleaned out device.. so that really ***** and I'm now more confused than ever.
But I'm gonna leave it overnight charging and see what I come up with tomorrow. Sadly, when I paid $600 for it in February, I never expected to have to play "wait and see" with it...

Stolen iPhone, Apple care on the new one?

Hello.
I'm sure it's not posted in the good community, but I have no idea where else to post it.
I recently got my iPhone stolen with an Apple Care warranty. I know my phone is lost into the woods, but now, I just want to know if there's a possibility of me getting the Apple Care warranty of my old phone, on my new iPhone. Because I don't feel like paying 100$ for it one more time..
Thanks.

you want to transfer your applecare agreement to another phone, correct?
You should contact AppleCare technical for that one, they might be able to transfer it, depending on exact conditions, like the purchase date of the old phone. No garantuees, though.
Good luck

Big Thanks to Apple Care! Good News Post

99% of the post here are people with problems so i thought I would post some good news. Last week my iPhone got the White Screen of Death!!! I called the 1-800 number. I was told I get a new one mailed to me for $29 or I could go get one at a local Mac Store (that was over 2 hours away) I decided to travel to the store in Atlanta. 2 hours on Saturday. Got back with the new phone and guess what. The WiFi doesn't work!! My wife's phone and daughter's touch finds wifi easy but my new phone, NOTHING!!! I called today and was upset and told them I could NOT drive 2 hours again and can't see why I should pay $29 for a shipping when THEY give me a BROKE phone! They waved the free, sending me a new phone again over night!! They were VERY easy to talk and deal with! I thought for sure I would have the fight for the fee to be waved. They did place a credit hold on my credit card but that is just to make sure I send my phone back. So a BIG thanks to Apple Care!

Well, LukeD , that's one of the nicest pieces of feedback, I've seen on these boards!
Many thanks for the kind words. Such things matter far more to each of us, I suspect, than any acknowledgment or not from Apple!
And there are plenty of others who contribute here greatly (too numerous to name) , too, of course and make it a place worth coming back to for us all.
Cheers
Rod

Apple care transfer to new owner.

I Have just bought a secondhand mac air which is still under warrantee. The previous owner also bought apple care using the student discount. Can I upgrade this to normal apple care, if not can I still buy normal apple care?

Is the AppleCare Protection Plan or AppleCare+ transferable?
Yes. If you choose to sell or give away your Apple product, you can also transfer the ownership of the AppleCare Protection Plan or AppleCare+. Please see the Terms and Conditions for complete details.
http://www.apple.com/support/products/faqs.html
BTW -
You posted in the iPad forum instead of the Mac Air forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/welcome
 Cheers, Tom

Transferring Apple Care Extended Protection Plan

I bought my friends iphone 3gs and she does not have the iphone box or the apple care extended protection plan box anymore but i am able to see online that it is still in warranty but it is in her name. How can I transfer the iphone into my name without the boxes and apple care registration number?

AppleCare is a warranty extension and covers manufacturing defects. It is not insurance and will not cover user-caused damage, such as scratching or cracking of the glass (unless the crack was determined to be due to a defect in manufacturing, not the iPad being dropped or impacted).
You can find more information including lists to Frequently Asked Questions and the precise Terms and Conditions here:
http://www.apple.com/support/products/ipod.html
Regards.

Can you use macbook pro apple care on you new macbook air?

If i have apple care for my macbook pro 13", if i buy a macbook air, can i use the apple care that i have on the macbook pro for my macbook air instead of buying a new applecare?

Welcome to Apple Communities
AppleCare is different for the Macs, so you can't use the MacBook Pro AppleCare in the MacBook Air because it won't be added

Was not getting Apple Care for my new MBP retina a bad thing?

I recently bought a MBP retina, and I didn't get the apple care because it sorta went over my budget. I mean, I don't bring my computer around too much...
Isn't there a one year warranty that is already included in the price of the MBP??

You have 1 year from date of purchase to add AppleCare (but assume you will need all of that last week, just in case, to avoid missing it by just 1 day).
Some people wait to save the money for 11 months, while others buy it immediately to have no lapse in telephone spport.

Transferring control of website to new user?

Hello.
Okay, this one's a biggy.
I need to completely transfer a website over to a new user/web designer so that they can continue to amend and update the site without my input.
It's being hosted on Business Catalyst which is fine, as I believe I can just invite a new admin user and delete myself from it. But what's the easiest way to make sure they have all the files and pictures they need to continue amending the site from their side?
Also, if the site uses non web-safe fonts from my computer, will they be able to amended text on the site from a computer without this font installed?
Lastly, I'm not sure they have a Mac. Can they still amend the site using muse on a PC?
Thanks alot!
David

Hi David,
Couple of things to consider. Will the new designer be using Muse as well or taking it over to add functionality, etc in a different program such as Dreamweaver?
If they are using Muse, just adding them as an admin won't be enough. You will need to send them the .muse file as well. You may need to send them some original images if any that were not actually part of the site.
Another thing is that if the other designer has multiple sites on Business Catalyst it is likely that they are using their partner portal. In this case it would be easiest to send them the Muse file to upload to their account and once that is done and working delete the site from your account. Then the other developer can add the domain name back and since it was already on BC servers the domain name would not have to propogate or no settings would have to be changed. If it was me taking over the site that is the way I would suggest. You could also contact BC support to transfer it to the new designers account as well but seeing as how you have to send the new designer the .muse file anyway the way I mention is a lot faster.
Being on a PC or Mac doesn't make a difference.
Hope that answers some of your questions.

Does Apple care about their loyal users?

I've been using Apple products for years and years, why are you now trying to persuade me - and, as a result, - my friends and acquaintances to keep as far from Apple as possible?
Last Saturday I've bought and iPhone at an official retailer - Re-Store in Moscow. It's a specialized Mac store.
The phone was sold to me defective the touchscreen does not work. I couldn't check it in store, as they've asked 20 extra dollars for the service (!!!!!)
As soon as I've realized my new iPhone is of improper quality, I've contacted the store back for help and replacement. And guess what I've got back? NOTHING. No excuse, no replacement, nothing. A broken iPhone, that's what I've bought from Apple.
Apple products have a significant price premium, which, I presumed, deserve it's users at least decent support and service. I've got NONE.
All I want is an working device for quite a significant sum of money.I loved (please, note the tense) your products and solutions.
Will I ever buy ANY Apple product (and my MacBook requires replacement soon) - I doubt so!

So, you've been using Apple products "for years" and you've only just received a "dud", and now you want to avoid Apple products altogether??
No matter what you buy, from whoever, there is always a slight chance you may get a "dud" one. That's why products come with warranties.
A broken iPhone, that's what I've bought from Apple.
You said you bought it from Re-Store in Moscow. Not from Apple.
Apple products have a significant price premium, which, I presumed, deserve it's users at least decent support and service. I've got NONE.
Since you bought the phone from Re-Store, your contract is with them. They should be the people to replace the phone with a fully functioning one.
If they're not helping, have you actually contacted Apple directly to find out what to do? This is a user-to-user forum, and nobody here can do anything to help you.

Why my apple care for iphone doesn't transfer to my new phone after I claim a new one from apple store ?

2 days ago my iphone fall into a sink full of water. Yesterday I went to apple store and ask for apple care for iphone and they have it. So, I bought it and registered it right away since my iphone still be in a garentee and still not surpass one year usage. Then they told me that my iphone problem considered in a "physical damage case" which they have a policy for claiming a new iphone and pay some fee. After I got my new iphone, they said that all the information and phone data which is registered into apple system about the phone and the user and bla bla bla will transfer to my new iphone. Today, I just check my phone serial number in "support & coverage " column and I found that all the phone data in apple system is already transfered from the old one to the new one EXCEPT the data of apple care that I already registered before I claimed the new phone. Now, the question is " What can I do ? " and " will it be transferd to my new iphone or I have to buy a new apple care for my NEW PHONE That I got from their service "

Placing your iPhone in the toilet was the correct thing to do but you should have purchased an android phone instead. That would have solved these issues. :-)

My Display Only Works Part of the Time and Apple Care Won't Help Me (Long)

I bought my computer at a discounted price because it was a restocked item, but was it really worth it? I'm beginning to think not. I saw that it had one stuck pixel, but saving that much money on such an expensive computer, the pixel hardly seemed like a travesty. However, I think I've discovered the real reason why the last owner gave up such a seemingly exceptional piece of hardware...
After about a month of flawless operation my "new" computer started to act a little strangely. It wouldn't always go to sleep when it was scheduled, the screen saver wouldn't always come on by itself...things that I though a simple PRAM reset, SMC reset, or disk permission repair would fix. After countless attempts at all three "fixes" I was still having problems...a few days after these problems started occuring something even more drastic happened: My computer would turn on (the little light would come on, I'd hear the fans start running and the start up tone) but the screen would remain black. I tried several PRAM and SMC resets as suggested on this forum, but the screen continued to come up black for about an hour. That's when I called Apple.
The Apple Care specialist on the phone asked me for the serial in which I had to lift the computer up to get (since I obviously couldn't read it off the screen). She suggested an SMC reset which, I explained to her, I had tried already but it hadn't worked, however, I was willing to give it another shot. Oddly (and rather annoyingly) enough it worked, and for a short amount of time I was happy...until it happened again...another call to Apple...and again...and about 3 or 4 calls to Apple Care later, they suggested that I go in to an Apple Store to have it looked at.
The Apple Specialist made an appointment with me to meet with an Apple Genius the next day at 4:30PM at a store about a mile away from my house. The next day I lugged my 24" iMac through the local mall (I'm female, 5'2", and I weigh about 108 so it wasn't too easy of a feat) to discover the apple store was CLOSED for the next few days so that they could "make the store better." I called Apple Care on my cell phone right there in the mall and asked them what was going on. Didn't they know that this Apple Store was closed? The man I was talking to said that they knew and he wasn't sure how the person I had talked to just the day before had signed me up for an appointment when he hadn't even asked for my e-mail address. It was most bizarre. This man made an appointment with me for later that same day at an Apple Store about 45 minutes away from where I live. I didn't want to go, but I'm a college student and I was a desperate for my computer to work again.
Shaking around in that box must have brought it out of it's strange seized-up state because as I brought it out for the Mac Genius to look at it turned on for him no problem. Quite a frustrating problem because it's so spontainious that it keeps making me look like either a liar or a fool. He said he'd run an 8-hour diagnostic check on it and I could pick it up the next day. So the next day I waited for their call but I got none. I called them and they said that they were still running tests and it'd be ready the next day. The day after, about an hour and a half before I had to go to work, they called me and told me my computer was ready. They said they had ran a 24-hour diagnostic and everything was working fine but they said they'd run more tests if I wanted them to. I'm a full-time college student and I need my computer for just about all of my classes, so I declined more tests and told them I'd pick it up right away. I dashed over there to pick it up and dashed back as fast as I could (and I even made it to work on time...but just barely). Later that night I found that they had accidentally left their diagnostics CD in my computer (I called them about it and they said that would like it if I would bring it back...I still haven't mailed it).
All was fine and good (well, just okay...it still had problems with its sleeping and screen-savering) with my computer until yesterday. I got that black screen again upon start up....but this time my "fixes" worked after a few tries. There were no more problems for the rest of yesterday.
However, today I came home from school and go to start up my computer and the screen turned on and I saw the little mac symbol and that little circle of bars...but then it froze. I held in the little button to force a shutdown and when I started it back up again I was greeted by my good old friend, Mr. Black Screen. Just wonderful. I tried my "fixes" but today I didn't get lucky. So while I was holding in the button to start up my computer (again) and give it another go, I held it longer than I was supposed to and the little on light began flickering. Then I heard this unpleasant tone that lasted a few seconds before stopping and treating me to the startup sound. This time the screen turned on. Yay! I go to call Apple to find out what I had just done, and I find out that my 90 days are up and unless I wanted to pay $50 for them to be puzzled by my issue once more or give them $300 for not quite 3 more years of service, I'd have to lug my computer to an Apple Store or post here to get help. Thanks a lot Apple Care.
My "new" computer cost me almost $3,000. It should work the way it's supposed to. I need it to last me no less than 6 more years, but with the problems I've had with it in the first 3 months (which seem only to be getting worse and more frequent), I don't know if I'm expecting WAY too much out of it. I've been a loyal Apple user for 13 years and out of the 5 computers I've had in that time I've never had so many problems (actually I've never had any problems, at least nothing really serious; I'd never even called Apple Care before this). I'm a fairly experienced user (I'm not a Mac Genius or anything, but I know the ropes) and I am sure this is not normal behavior for an Apple computer (or any computer of that matter).
I'm so frusterated I'm not sure what to do. What's wrong with my computer? How can I get Apple to help me? How can I get Apple to even believe me? Any advice would be greatly appreciated and thank you so much for reading my very long (and rather dramatic) story.

Thanks for reading and thanks for the advice. Perhaps I'll ask them about it next time this problem occurs, although carrying the thing through a mall that is only about a mile away is the least of my worries. I'll do if it is both free (I don't make enough at my job to pay for such a service) and relatively speedy, although I'd hate for them to come over and for the computer to work properly (as bad as that sounds). It'd be a wasted trip and nothing would get fixed.
I'm contemplating videotaping myself performing my "fixes" on it the next time I have this problem.

Can you move your apple care to a different device?

Hello,
I just bought a new Iphone 5c. I changed phone companies and had an iphone 5 before. I didnt have the Iphone 5 for long. I bought the Iphone 5 with apple care anticipating that I was going to have that phone for a long time. I unfortunately did not and wanted to know is there anyway to transfer the remaining time on the apple care to my new iphone 5c?
Let me know if this is possible
Thanks,
Zoheny

Is the AppleCare Protection Plan or AppleCare+ transferable?
Yes. If you choose to sell or give away your Apple product, you can also transfer the ownership of the AppleCare Protection Plan or AppleCare+. Please see the Terms and Conditions for complete details.
From here > http://www.apple.com/support/products/faqs.html

Transferring apple care to a new user

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