Apple ID grayed out
Hi people,
Ok, I am not able to update my MacBook Pro through the App Store. I have tried signing out and then signing back in with my Apple ID on iCloud. However, when I go to the App Store and click on update, the sign-in box pops up and my ex's Apple ID is grayed out and I can't click on it to chage it to my Apple ID. So I can't update anything. Please help. Thanks in advance.
You need to delete all the applications associated with that Apple ID, and if desired, download them from yours; this may require repurchasing paid applications.
(94573)
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When I have a software update notification and I go to the 'Updates" tab of the App Store and click 'update', the flash screen 'Sign in to download from the App Store comes up the the Apple ID is wrong and grayed out so I can't change it. Where is the bogus Apple ID stored? How can I 'ungray' it to make it editable?
I'm running Mavericks 10.9.4 on an IMAC 2.5 GHz Intel Core i5.You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
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from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
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Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
4. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method. -
Apple ID required for every purchase, and option to change it is always grayed out.
I just purchased a new iPod after my old one died on me. When I went to download some previously purchased apps, it asked me for my Apple ID with every download. I went to Restrictions, which were still off and saw that "Require Password" was set to "Immediatly" and could not be changed without turning on restrictions. I turned restrictions on to fix it, but while all others could be changed "Require Password" is still grayed out and can't be changed. This is driving me crazy and making the App Store near unusable. How do I change this?
Does it show a Delete Account option at the bottom of Settings > iCloud? What happens if you hit that?
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How do I change my Apple ID in iCloud. I changed my Apple ID but when I go to settings iCloud the old id is grayed out and won't let me change it now because my password is for the new id but I can out the new id in the Apple ID spot
Does it show a Delete Account option at the bottom of Settings > iCloud? What happens if you hit that?
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The app store on my laptop is asking for my husband's apple id and password to update my apps, but he is not a user on my computer. How do I change that? The apple id email is grayed out, so I cannot select it.
Delete and redownload those applications.
(120219) -
I have used facetime on my mac recently and have not had this problem until today. Facetime seems to have logged out on all of my devices but after putting my password in on my iphone/ipad it is back to normal however my Macbook will not allow me to log in. I also noticed that facetime preferences is grayed and I keep trying to turn facetime on and that is graying out as well. I put in my email and password and I get stuck on "signing in". Or I get past that and I verify my email and password and I get stuck on "verifying" only to get booted back to the sign in page. My OS is up to date, my wifi is on and working and I have no firewall on my home network. I cannot figure out how to fix this. I have tried some previous message troubleshooting such as updating the DNS entry to add 8.8.8.8 and that did not work. I have tried to toggle facetime on and restart but that did not work. I can't delete and reinstall facetime as it is connected to the OS and will not allow you to do that.
I have the same problem. Unfortunately, the troubleshooting link you added has the first step listed as "Verify that FaceTime is enabled in FaceTime > Preferences" which we (the original poster and I) can't do as our Preferences are greyed out. We can't click on them to verify anything.
In FaceTime itself it's verified my apple id (also double checked via the site) and then it says the email is "verified" but then it freezes and after a minute or so it says "Could not verify the email address. Please check your network connection and try again."
After checking the network connection, it still doesn't work. It's rather frustrating as it all worked fine until about a week or two ago.
Any help would be appreciated.
-H -
I updated my mini, but some of my apps are no longer available. One of them I purchased from the Apple store. They are grayed out with the word "waiting" underneath the app. Any suggestions?
If there are multiple apps trying to download at once, only one can download at a time and the rest say "Waiting" until it is then their turn. Try this. Double tap the icon of the Waiting app, and it should resume the download.
How to Solve the Problem of An iPad App Download Stuck on “Waiting”
http://ipadacademy.com/2012/06/how-to-solve-the-problem-of-an-ipad-app-download- stuck-on-waiting
How To Get Rid Of Your iPad App Download Frozen Problem
http://www.sidelineapple.com/how-to-get-rid-of-your-ipad-app-download-frozen-pro blem-and-not-lose-years-of-your-life-video/
Another thing to try - Turn the iPad Off & then back ON.
If that doesn't work:
• Log out of your iTunes store account. Go to Settings > Store > Sign Out Then press the Home button.
• Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.
• After restart, the Waiting should be gone.
Cheers, Tom -
Wi-Fi on my iphone4s is grayed out and I think this happened after the update 7.0.4. I tried all possible solutions through apple online support and then went to apple store as a last resort and they turned me down that there is no support in the 2nd year. Only option is to pay 160 pounds and get replacement. When I argued further, they said that if I had bought the iphone directly with them, they would replace me without any cost. This is even more frustrating.
THIS IS TOTALLY UNFAIR as its not my fault. If the release of faulty 7.0.4 software is timed in my 2nd year of contract and since I didnt buy the iphone directly from Apple, how is it fair to ask me to pay for replacement. Its not my fault after all.Because you are outside the one year hard ware warrenty, Apple covers for the first year on their dime, if you had a two year contract why not make sure you have a two year insurance on your phone?
Either way as I can see/assume you are from europe you can look at your consumer laws to see if you qualify for anything there, beyond that it isn't the software that broke the device, it's a hardware failure because thousands upon thousands are happy and content with iOS 7.0.4 -
When I attempt to use Software Update, then go to 'Update All', I am then prompted to enter the password for my Apple ID, however my Apple ID does not come up as complete, and it is 'grayed out' and I cannot change it, therefore it is impossible for me to update my software. How can I change the Apple ID to the correct ID?
You need to delete the application and then download it from the desired Apple ID.
(96010) -
We use a Canon MX340 series printer/fax/scanner. My husband has his PC hooked to it and my daughter prints wirelessly from it with no problem with her non-Mac laptop. I have trouble printing. Often it does not print and I have to delete the job from the queue. Other times it will print OK but two-sided printing is always grayed out in my printing options. When I took it to the Apple store and printed on their network (selecting their printer) the two-sided option was available. Makes me think the printer is set up wrong, but I am not certain. A fw times at home when trying to print I got an error message about incompatible fonts, but it printed anyway after deleting the job and starting over. Does anyone have any ideas? Thanks
OK, just an update.
Two years into this, I still find I can only do full duplex printing by using Windows XP running inside of VMWare. I've had occasional, ephemeral luck with duplex printing, but nothing long lasting.
I've tried this in Tiger and Leopard (now at 10.5.6), and I've had this issue with Canon printers MP780 iP4300 and MP610, direct connected to my Core2Duo 17" MBP. I also have this issue when printing over a network, but that's a much harder problem to solve.
Currently, this is my #1 most pressing issue for my Mac, because not being able to print from a computer when you print a lot is a really big drag, and using VMWare all the time is also a really big drag. Other people posting seem to be able to print in Duplex using the very same printers. What could be wrong with my MBP? I see the duplex box option, but most of the time it's grayed out as if my printer doesn't support duplex.
I've tried direct selecting printer drivers from the system preferences, but nothing seems to have an effect. And this is off of a clean Leopard install.
My wife now has similar problems with her new MBP - the Canon print drivers (CUSP & non CUSP) aren't allowing the Duplex box to be checked.
I am willing to pay good money to anyone who thinks they can fix this problem.
Thank you,
- Jeff -
Wifi of my iphone 4s has grayed out within 3 months of my purchase..I have now got a replacement from Apple but unfortunately it worked for only 1 day and the wifi got grayed out again...I tried resetting all my settings but all in vain. How many times have i to replace my iphone..Has Apple not thought of solving the wifi issues from the core. I have heard many users are having this problem. Why hasn't Apple taken any step to improve and solve this issue. After buying such a high end product, this is what u get??? Most of the Apple users are now shifting to Samsung phones..I was a great fan of Apple and have been using all apple products but this has really disheartened me..Apple please wake up!!!
iPhone 4S, iOS 6.1.4
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Sleep grayed out in apple menu. MBPro stopped locking out.
I have a MBPro we've been labbing with to utilize profile manager. After I transitioned some of the login screen preferences from workgroup manager to profile manager the client system/MBPro no longer will lock out when the lid is closed even though it's enabled under the security settings. The MBPro no longer has any profiles/mdm on it. I also noticed in the apple menu the sleep function/command is grayed out so you cannot select that option to make it go to sleep at all. Pre Mavericks I would assume one could dump the com.apple.systempreferences.plist, however it appears to not be so easy in mavericks. Any ideas for a quick fix on this? Thank you.
Additional info. When pressing the power button to sleep the system this error comes up:
4/14/14 10:45:15.950 AM loginwindow[83]: ERROR | SleepSystem | IOPMSleepSystem returned error: -536870174
followed by this when selecting the sleep option. (the system does nothing when selecting sleep)
4/14/14 10:45:13.556 AM com.apple.CrashReporter.ACRRDaemonPlugin[161]: Error saving state to file:///Users/xxxxxxxxx/Library/Application%20Support/CrashReporter/Intervals_5 2E8832E-75AF-5D0D-A0A1-6B5D79AA525E.plist
4/14/14 10:45:15.950 AM loginwindow[83]: ERROR | SleepSystem | IOPMSleepSystem returned error: -536870174
Still digging into it. -
My camera and safari disappeared. I also have a passcode that I must enter and I can't remove it. These areas are grayed-out in settings as well.apple support said probably a software problem. But I didn't want to pay the $70 so I'll try this support
For forgotton passcode
http://support.apple.com/kb/HT1212
For missing icons, these must be somewhere in some folder. if you can't find
Use Settings > General > Reset > Reset Home Screen Layout. -
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Seems like a wide spread problem. See this post: https://discussions.apple.com/thread/4310121?tstart=0
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See:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
It is frequently a hardware problem and an appointment at the genius bar of an Apple store is in order.
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