Apple Id / Itunes Password / Bad Customer Support

Please help me if you can. My daughter last purchased on her iphone on Thursday and I got a bill for it sent to her email which is her apple id as well. When she went to log in Friday it said her password was incorrect. We have tried everything ........apple won't send an email to reset and it says her birthday is wrong. We filled out the apple support and have been back an forth for three days and he now the man tells her her apple id does not exist and it's ____ which is her sisters id. They both have there own apple id and have my paypal set up to pay. But their receipt goes to their email.
Why would apple now say they don't exist? They've had these for over 5 years even back with the ipod days. Now we have iphone 4's and ipads and they all the sudden just don't exist? So if I set up a new one we loose all our purchased music.
So today I call apple for her and the man is so rude he ask me why it was his problem and then hung up on me? With all the ipads and iphones we have we can't switch but I have never been so angry. That was the worst customer service I have ever received in my life.
Does anyone know what to do other than loose everything and start over? All our apps won't update now either so I guess we have to re-purchase all our high dollar ipad apps too? Can anyone please help us?
Thanks, Machell

Hi machell,
It's a shame to hear that you had bad support with Apple.
I assume you have tried the iforgot.apple.com website as the way to recover the password from what you mentioned. You should try checking the Spam folder of your e-mail account as the e-mail can often be redirected there by many mail suppliers.
If you do not have the e-mail there and cannot recover by security questions then you would need to contact the iTunes store team as the phone support has no access to personal details like passwords. However it also seems like you have done this (via http://www.apple.com/support/itunes/ ?) if that is the case then you should have got a reference from the e-mail contacts?
I would personally try the iTunes support site again, detail the issues you are having exactly and attempt to resolve it via that support route, should you still be having issues then depending on your location you would probably be best to contact AppleCare phone support and let them know you are having no joy with the web support to see if they can do anything further (before this be 100% sure that you have provided all the correct into to the iTunes store team and no spelling errors or something small like that).
Hope this helps.

Similar Messages

Does Apple Canada have the worst customer support ever?

Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)

Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.)

My wife had an iPad for a year and synced to our computer with no problem. I recently received an ipad2 and when I tried to sync using separate apple and iTunes passwords, under her computer user name, it appears I over-road her account and synced all he

My wife had an iPad for a year and synced to our computer with no problem. I recently received an ipad2 and when I tried to sync using separate apple and iTunes passwords, under her computer user name, it appears I over-road her account and synced all her apps with my apps on my iPad. I then set myself up as a new user on our computer and tried to sync. I now get the error that my iPad is synced to another library. How can I start over without erasing all my data on the iPad?

Go back to her login. Unless you deliberately erased apps, they should all be there, both yours and hers! Then, you need to set up each iPad separately. You will notice that they have separate names for that very purpose.
There is no problem with multiple Apple IDs on the same iTunes on the same computer except... Apps are permanently associated with the ID that was originally used to obtain them. If you choose to update an app from inside iTunes and you're logged into the "wrong" ID, you must log out and back in again.
On the bright side, you can configure either or both iPads to sync with apps and music and movies, etc. from either or both IDs. Further, if you choose to update the apps from the iPads themselves, there is no need to log out/in. The device handles that. All you need is the correct password. In my case, I use the same password for both IDs to make things easier.

3gs no service after updating to ios 5 tried network reset, reset all settings and even restoring from back been with out phone for 3 weeks now need help telus cant find network problem and apple has bad customer support please help!!!

my 3gs has no service after updating from ios 5 tried resetting network settings, resetting all settings and restoring from back up on itunes.
telus cant find any network problems and apple is difficult to deal with.please help 3 weeks with no phone and $70 a month not happy.

I have been having a similar problem for the last few days.Without warning the signal will just completely duck out leaving the device searching for several minutes before settling on a no signal message.
Sometimes restarting the device, toggling data and 3g settings or toggling Airplane Mode will set things right. However, a lot of the time I've been left without a working phone.
I don't believe this is a SIM issue, as I had to change my SIM only one month ago for another signal related problem. Again any help would be appreciated here as well.

Is there a way to reset Apple Id questions without calling customer support?

So the questions asked for my security questions are definitely ones i never answered (i write everything down) and i have tried entering asnwers so many times that I'm completely locked out from even getting a chance to answer the security questions. I was wondering if there is a way to reset your Security questions without having to call apple support

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

I am told by Apple that itunes 11 does not support ATV gen1. How do I retrieve Itunes 10 or less.Thanks.

After trying for ages to connect Itunes 11 to ATV gen 1 I was told by itunes that gen 1 ATV is not supported on Itunes 11 and I should re load itunes 10 or earlier but they would not tell me how to do this. Has anyone any knowledge of how this can be done. Thanks.

After trying for ages to connect Itunes 11 to ATV gen 1 I was told by itunes that gen 1 ATV is not supported on Itunes 11 and I should re load itunes 10 or earlier but they would not tell me how to do this. Has anyone any knowledge of how this can be done. Thanks.

Adobe Connect - bad customer support

I have purchased a connect account and used it a lot.
My credit card is running out, but when I try to select
"Administration/Serviceplan" ... i get an
empty page.
The website returns a page with "Macromedia - Breeze Service
Plan - Error" in it.
I keep getting email reminders of the run-out of my credit
card. But the website pointed to in
the email is :
http://www.adobe.com/support/email/cscontact/
and that page does no longer exist!
I don't think Adobe likes us European customers, since you
can't find anywhere in the Breeze
product, where you can contact the sales ... you cant find
anywhere in the "support" helping
out.
So basically .. .I can no longer be a customer. My money
might not be good enough for Adobe.
Anyone able to help here???????
A very disappointed
Søren Rehné
CCI Magazine
[email protected]

I have not seen the Service Plan link work on any account.
I would go to
http://www.adobe.com/dk/products/acrobatconnectpro/?promoid=BPBEH
and then click on the link in the upper left to have someone
contact you. They will be able to direct you to someone/someplace
to take care of your payment.
Jorma@RealEyes

How do you get a human being from Apple for customer service? This is the worst customer support ever seen!

How do you get an actual human being to speak with at apple to help with customer service?

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

WORST CUSTOMER SUPPORT FROM APPLE !!

To tell in brief "I did not expect this from Apple".I made the purchase of iPhone 5 thorough the Singapore-website,the purchase was made thorough my Debit Card and as soon as the purchase was made the amount of s$948 was debitted from my account and after 24 hrs i recieved a notification from Apple that "
Dear Apple Customer,Thank you for your recent iPhone 5 order at the Apple Online Store.While we appreciate your interest in iPhone 5, Apple is unable to fulfill orders that exceed the quantity limit per customer.Your iPhone 5 order has been cancelled, and you will not be charged.Thank you for shopping with Apple.Sincerely,Apple Online Store Team"But i got this message only after 24 hrs and Money was debitted from my crd the very next second i made the purchase.When i called them and enquired they promissed me that they will reverse the money back in 4 to 5 bussiness days,its been ONE MONTH since this happened and the order was made on "oct 9" until now there "REVERSAL HAS NOT TAKEN PLACE" Whenever i call them they tell some reason and untill now its not been revered,Im ready to provide all the bank statement that money was debitted from my account and even now i checked with my bank ,still there is no reversal !!What should i do now ?Pls HELP !!

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

Complaints for iPad 2/Customer Support

Please bear with me, I am new and extremely dissatisfied/frustratedwith Apple’s hardware, software and customer support.
I received my apple iPad 2 the day before yesterday (orderedthrough AAFES). I am abroad working inKuwait with the military. I charged thedevice (of course with the supplied charger and cable), plugged it into mylaptop, which has the most recent iTunes, registered my product and powered iton. After less than a minute of checkingthe device I noticed a dead (not misfired, but dead) pixel. My first reactive step was to reset the ipad,hoping that would help. Reset was successful, but did not correct the dead pixel. I then connected to the net through my wifi router and d/l a couple basecolor photos to see if this would show some reaction from the pixel, the pixeldid not change… it’s dead.
I took the iPad 2 to the nearest distributor in Kuwait. The representative verified that it was adead pixel and notified me that Kuwait doesn’t “officially” support iPad 2 yetand that they have just gained the support for iPad 1 and that I must contactApple in the States.
I went through the motions and attempted to do an RMA through the net… BUT, Apple will not mail a device to an APO (their reasoninghad something to do with signature confirmation not being available at APO…which I know as a fact is bogus because I work for the APO and yes, we sign forALL accountable items… delivery confirmation, insured, certified and registeredmail on the PS Form 3883 and when a customer picks up their parcel, they sign aPS Form 3849, so please Apple, get your information straight!). So because of this dilemma, I had to call thecustomer service center.
Luckily I have VOIP because it’s roughly $1 to $2 a minuteto call the US from Kuwait (no, 800 numbers aren’t toll free for internationalcalls, just in case anyone did not know that). The representative was kind and curious, so no complaint with himpersonally. He asked me to go to a localstore, I filled him in on all the steps I took and asked if I can just ship itto a service center and if they could send me a shipping label (yes, Apple,good customer service departments actually DO pay for a shipping label), he putme on hold to see if he could get approval from senior officer, I mean seniorsupport specialist (I’m guessing it was a “lead” and not a “supervisor”). He told me that was a no go. He asked when I would be in America on leave…this is not an option for me in my position. The ONLY option he could give me was for me to ship my device to a friend/familymember, have them go to a retail store, have them “test” the device, then havemy family member/friend ship it back to me. This is very very very problematic for me for soooo many reasons. First off, it seemed as though, through hisvoice/tone that they would not replace my item with a new item… meaning, theywould repair the BRAND NEW LEMON for me. Second thing is, my only point of contact, my mother, is inFayetteville/Ft. Bragg, North Carolina. The rep told me that the nearest service center is in Raleigh, NorthCarolina. That is about a two hourdrive, or course depending on traffic; meaning my mom, would have to dedicate aminimum of 4 hours driving. Next issueis economics, gas is not cheap, and my mom drives a (constant) 4x4 FordExplorer… $$$. Not Apple’s fault, Iknow. Next thing is, if they arerepairing the device, how long would that take? She would probably have to drop it off and pick it up later on in theweek. That now puts us to 8 hours of traveltime, and pretty much two days out of my mom’s schedule. And the last issue would be, I should now berequired to keep a LEMON. I want a brandnew, fully functional device, THAT is what I paid for.
How can a company which, according to its June earningsreport, has $76.2 billion in cash and marketable securities treat theirconsumers in such a fashion??? (According to the latest statement from the US Treasury, the governmenthas a cash balance of $73.8 billion, as of Wednesday, FYI.) This is total and utter bullsh*t.
I will next rant about my hates about their software; I mustremind you that I’m a newb to iTunes and supporting software (I own a coupleiPod classics and had an iPhone 1, but the software continues to mutate).
The iPad 2 Safari browser will not natively allow one todownload… anything. But for $5 you cango ahead and pay Apple $5 to buy their Safari downloader.
In order to download “FREE” apps from iTunes, you MUST enter your creditinformation… Apple has two work-arounds for this, you can BUY an iTunes prepaidcard… um, guys, please define to me the word, FREE; next (as the rep told me onthe phone) I can register with my credit card, and delete it out later on…hmmmmm I bet it is still saved on the server. Anyone know what just happened to Sony’s network recently? Yeah, I’m wondering about the legality ofthis, but I’m not a lawyer and US e-laws are about 20 years out dated anyways.
As I said earlier, I reset my device, from the device. I tried to do this again, and it would justhang on the black screen with the apple logo and a non-responsive statusbar. So I tried to reset through iTunes. You can’t just reset the device,you are REQUIRED to have an internet connection and download the newestsoftware. This is fine if you’re always plugged in, I might not even complain if I was in the US right now… but torequire that is ridiculous… not to mention, if one were to have their device jailbroken (yup, Apple, you lost in court, so deal with it… not just in America,America took a long time to finally tell you that, MULTIPLE countries sewed you and found your tactics unlawful); this makes it difficult to use you free,non-big-brother approved software.
You cannot natively test your video, audio or microphone quality. Wow, you guys could at leastload an Apple commercial on your device so someone could watch and listen toit. So I have to d/l skype just to testmy microphone (I’m sure there are many other programs, but the fact that I haveto go out of my way just to make sure the device works, is just, wow, non-expletivesjust can’t explain it).
And last, and probably least, they could have put a couple songs, videos, pictures or games on there. Not a big deal, but if this is supposed to be such an awesome device,Apple, show it off, don’t just advertise and trick the end users into believingthat they will have a nifty device right out of the box. Do you other users actually pay the extracouple hundred dollars for your programs like Apple wants?.. or are you alljail breaking and unlocking?
I’m sorry to all you die hard Apple lovers if you areoffended, and I’m sorry if I’m naïve or maybe a little ignorant to the “Appleway of life,” but if Microsoft did this, everyone would flip out. Heck, they got sued for adding extra stuff totheir OS; but, it’s ok for Apple to make their devices so minimalistic that it’shardly better than a word processor with web browsing capability and a couplecameras? I like my Kindle a lot more, it’san ebook, advertised as an ebook, works as an ebook, and they added some cool extras like text to voice and web browsing.
Ok, I’m done for now. Can anyone please give me some information on how I can get this POS replaced with a brand new, in the box, sealed and fully functional (lol, well,as functional as the iPad 2’s come, out of the box)? If not, how can I spread my complaint as farand wide as possible? And with that,does anyone know the buyer’s remorse policy on electronics? (oh, AAFES won’t give one ounce of supportfor Apple products, normally they would give a 15 day, but for Apple, becausethere have been SO MANY issues, they no longer assist, as a matter of fact,when you buy an Apple device from them, you have to sign a paper saying thatyou understand that if the device is defective or inoperable in any way, thatyou will not ask AAFES for help… at least in the local PX’s here.)
PS I appologize for the typoeees, I cut and pasted all this and for some reason it smushed some of the words together.

I’m not quite sure what you’re referencing as“misinformation” or “ridiculous statements,”
I was referring to these:
The iPad 2 Safari browser will not natively allow one todownload… anything.
Not true. It can download PDFs and Images. iOS apps are downloaded through the AppStore. But not allowing you to download just any old files is what keeps iOS free of viruses and malware. It's a security feature.
pay Apple $5 to buy their Safari downloader.
Not true. Apple does not make and charge for any Safari Downloader app.
In order to download “FREE” apps from iTunes, you MUST enter your creditinformation…
Not true, as the link posted above proves.
So I tried to reset through iTunes.
No you didn't. You can't reset the device through iTunes. You can restore it, which means re-installing the OS, which of course requires an internet connection to download it.
if one were to have their device jailbroken (yup, Apple, you lost in court, so deal with it…
Not true. Apple didn't lose anything in court. They never even went to court. It was the Copyright Office.
MULTIPLE countries sued you and found your tactics unlawful
Not true. No countries have sued Apple.
You cannot natively test your video, audio or microphone quality.
Not true. iPad is designed to be synced with iTunes, which is where your music and video is stored. The AppStore has many easily downloadable free apps that use the microphone. Videos and music can both very easily be played in the web browser.
they could have put a couple songs, videos, pictures or games on there.
Why? Your iTunes Library should already have songs and videos in. Pictures are easily obtainable, and so are many free games. People would complain like crazy if Apple put loads of crap nobody asked for on their iPad from new like you get on a Windows PC.
don’t just advertise and trick the end users into believing that they will have a nifty device right out of the box.
The iPad does everything it is advertised as doing right out of the box. But you will need videos, music and games to put on it. Same as a CD player plays CDs out of the box, but you need CDs to play on it. A car will take you on journeys, but you need gas to put in it.
Do you other users actually pay the extra couple hundred dollars for your programs like Apple wants?.
Of course people buy apps for their devices. There are hundreds of thousands of apps available. You expect Apple to provide you with every app ever made for free, pre-installed? Get real! People also buy applications for computers and other electronic devices, like they buy CDs for their CD player, DVDs for their DVD player. Nobody expects the manufacturers to provide them for free.
it’s ok for Apple to make their devices so minimalistic that it’s hardly better than a word processor with web browsing capability and a couple cameras?
If you had read reviews of the iPad and read the product info pages on Apple's website, you would've known EXACTLY what the iPad comes with in terms of hardware and software. It's all there in black and white.
I like my Kindle a lot more, it’s an ebook, advertised as an ebook, works as an ebook
The iPad does everything exactly as advertised - if it didn't, Apple would be in trouble with advertising regulators all over the world. Millions of people like the iPad, but if you prefer the Kindle, why buy an iPad? That makes no sense at all.
I have seen and read dozens upon dozens of reviews on the iPad and iPad 2…
Hmmm... somehow I doubt it. If you had, there is absolutely no way you could've had so much misinformation and misconceptions about what the iPad is, does, and comes with.

Caseid 4670247907 worst customer support ever seen

caseid 4670247907
today was 15 day of my camplain log
i have been provided with replacenet of defective part 2 times but both them self required replacement.
this is the worst service support i have seen

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

Worst customer support and website in the world!

I have had bad service from businesses here and there, but Verizon home phone service (which I am forced to use in this location) has amazingly bad customer support and a website from hell!
Any tips or tricks how to get any human at Verizon to respond about a phone line that has been dead for days?...

Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Help! Received email requesting my Apple ID and Password from Apple Customer Support

I think this is an attempt to steal ID
Dear client,
We inform you that your Apple ID will be expired in less than 48 Hours.
You must perform a verification of your informations the fastest possible, otherwise your ID will be destroyed.
Just click the link below and log in with your Apple ID and password. .
Sincerely,
The Apple Customer Support
Apple Sales International, Hollyhill Industrial Estate, Cork, Ireland.
immatriculation society number : 15719. Number de TVA : IE6554690W.
All Rights Reserved / My Apple ID
<Edited by Host>

It amazes me that in so many cases like this there are significant grammatical and spelling errors, such that no business of note would have failed to correct.

Where do we post issues about bad apple customer support

where do we post issues about bad apple customer support?

Well, these are user-to-user forums. I'm not sure that posting complaints about Apple customer support here would be a) productive (what can we really do?) and b) acceptable under the terms of use, though I'm not sure. My inclination would be to write a letter directly to Apple. Even in this email age, "real" letters seem to command more attention.
Best of luck.

I received and email from Apple Customer Support that my Id has been stolen and that I am to sign into the link provided and update by changing password. I am not certain that the email came from Apple.

I received and email from Apple Customer Support that my Id has been stolen and that I am to sign into the link provided and update by changing password. I am not certain that the email came from Apple.

It did not come from Apple. Do not click on the link and do not supply your password. It is a scam. You can report the phishing email to Apple here:
Phishing & Other Suspicious Emails
Once you have done so, delete it.
Cheers,
GB

Apple Id / Itunes Password / Bad Customer Support

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