Apple Online Service Assistant

I recently used Apple's Online Service Assistant to order a replacement for my old headphones that came with my iPod (they were falling apart cosmetically). I received my replacement, and Apple received my old defective earphones. But Apple charged me $29. Why? It did not show $29 on any of the receipts I received. The way I understood it was, Apple would charge me $29 ONLY IF I did not return the defective product to Apple within 10 business days. But I returned the defective product well within 10 business days. Yet I was still charged $29, according to my recent credit card statement. If this was supposed to happen, I did not read anything that said Apple would charge me $29 even if I returned the product. The product was under Apple's Standard One Year Limited Warranty. Please explain to me how the Online Service Assistant really works, and if all this was supposed to happen.

Thanks alot for the help, guys.
Turns out Dave was right, I gave them a call last night and they agreed to send the replacement free of charge, as it was still under warranty. Preauthorization on the credit card is required not to cover for the cost of the call though, but as a guarantee that you're going to send back the faulty item as proof that it's malfunctioned. The preauth should drop off the card, once they receive the returned item and verify it's not working properly.
I wouldn't think Rogers or Fido would have anything to do with technical maintenance of the iPhone. After all, they are only the service providers for your phone plan, but should not be able to provide wide range of tech support for all the phones they offer. Such issues would generally be redirected to the manufacturer of the phone.
Case closed. (-;

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Apple Online Service Assistant currently unavailable

The online service to request replacement or repair of iPhone accessory which is still under warrany, seems to be down at the moment. I found similar inquiry from another Apple customer, dated Apr 25, which indicates that the issue might have been in existance since or even before then. Does anyone know when the service is going to be restored, or if there is an alternative way to submit a claim?

Thanks alot for the help, guys.
Turns out Dave was right, I gave them a call last night and they agreed to send the replacement free of charge, as it was still under warranty. Preauthorization on the credit card is required not to cover for the cost of the call though, but as a guarantee that you're going to send back the faulty item as proof that it's malfunctioned. The preauth should drop off the card, once they receive the returned item and verify it's not working properly.
I wouldn't think Rogers or Fido would have anything to do with technical maintenance of the iPhone. After all, they are only the service providers for your phone plan, but should not be able to provide wide range of tech support for all the phones they offer. Such issues would generally be redirected to the manufacturer of the phone.
Case closed. (-;

Using Online Service Assistant To Replace Earphones

Recently my ipod earphones broke, and i have been trying to use the online service assistant to order a replacement as it is still under warranty.
However, as I submit the request at the last stage, apple support error comes up saying that "the transaction could not be completed, try again later"
Any help?

Did you go through the registration process? If not, or if you're not sure, go to the Apple Support site and look down the right side until you see "Register my Product". Click on that and you will get to the screen where you can register it. That way it will be registered for sure.
Good luck!

Online Service Assistant-iPhone Not Activated

Hi,
I was just checking the warranty status of my new iPhone 3G S (purchased and activated 26th June 2009) to see the length of technical support I have left. After entering in my serial number I get the following message
+"Our records indicate this product has not been activated. Learn how to activate your iPhone. Please note that warranty service is not dependent on activating your iPhone."+
Any ideas? Should i visit the Apple shop? (Only 5 minutes away)
Thanks for any help in advance.
Chris

Visiting an Apple Store might be the best way .. or you can call Apple Support. Since it's Monday morning there, either would work. Likely just some data base glitch .. unless you mis-read or mis-typed the S/N. If the phone is working, it is activated.
Phil

Battery Replacement with the Online Service

I was using the apple online service assistant to order a battery replacement for my 80 gig iPod Classic because it no longer holds its charge for as long as I would like it to. I got to this page and got stuck:
http://i47.tinypic.com/2vkx89s.jpg
Despite there being a choice above saying that my problem is with the battery, there is no option that lets me say that I specifically want the battery replaced. What should I do?
Additionally, when looking at the repair prices page, I saw that there were two values for everything- the repair price and the battery. Just to make sure, I only need to pay the battery replacement price if I just want to replace the battery right?

Can anyone help me?

Third party lightning cable sold on apple online store not supported

Since I upgraded my iphone 5s to ios 8.1.1, my belkin lighning cable became an unsupported accessory
however with my ipad air still sticking with ios 8.0.2, the cable seems fine
been trying to contact with apple online service but they just won't stop telling me to restore my iphone.
did anyone come across this problem with any third party "MADE FOR IPHONE" certified lightning cables?

If Apple Support tell you to restore ,why do you think you know better ???
Restoring will likely resolve a corruption of the iOS as I expect you have used over the air to update previously
However if you know better ....................go forth

If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?

If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?
I am going to buy a Macbook Pro w/ Retina Display and iPad from www.topbuy.com.au . It's a legit website, but they say the items have topbuy warranties, not apple ones. They say I have to send off my faulty device to them, and they will fix it, but I don't want to do that. I just want to walk into an Apple store, tell them the problem and have a happy ending, like what's supposed to happen. Will I be able to do this?
Thanks

Apple warranty is good at any Apple service provider, AASP or store.
But you seem to be reaching far to defend that "it's a legit website", especially when they seem to be directing you from seeking certified Apple service.
As the saying goes: If it looks like a duck, and it sound like a duck, it's quackers to bypass an Apple store or Apple online to save a few $$. Well, something like that.

How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialist reply and answer me? How can i do now ? Pay for useless????

How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialists reply and answer me? How can i do now ? Pay for useless?

You may also be able to access https://store.apple.com/ in Safari, log into your account, and review recent purchases (and cancel any that haven't shipped yet).

Microsoft Online Services Sign In assistant 7.0

Can anyone help me to download Microsoft Online Services Sign In assistant 7.0.
I could find only up to version 6.5.
Regards
Sebastian

Azure needs sign in assistant v 7 or greater!!!!!!!!!!
That link is no good. It is older than the links shown here:
http://www.microsoft.com/en-us/download/details.aspx?id=28177
Details
Note: There are multiple files available for this download. Once you click on the “Download” button, you will be prompted to select the files you need.
Version:
Date Published:
2.1
6/18/2012
File name:
File size:
msoidcli_32bit.msi
3.9 MB
msoidcli_64bit.msi
5.6 MB
When you google (or bing) for this product, it takes you to the RTW link or version 2.1.. To use AD services with O365 Powershell you get error you need version 7 or greater. (Yet another wasted hour bcause MS don't keep their stuff current and
hides links and you have to dig for it)
"in order to install Windows Azure Active Directory Module for Windows PowerHell, you must have Assistant 7 or greater.
"WHERE IN THE TARNATION is it?

Run MSOnline Module without installing Microsoft Online Services Sign-In Assistant

Hi guys,
I would to check if it is possible to run Azure Active Directory Powershell (MSOnline) without installation of
Microsoft Online Services Sign-In Assistant
Azure Active Directory Module for Windows PowerShell (64-bit version)
I'm coming from the point of application deployment where the objective is to reduce additional installation to the server and to package the DLL, PSD1 (if required) of the Azure AD Module and run it like a portable app.
Did anyone manage to do that?
i found the modules installed in one of my testing machine C:\Windows\System32\WindowsPowerShell\v1.0\Modules\MSOnline and i tried to run the module in a new server without any installation of those mentioned above, it gives Type Initialization error. I
believe it is caused by lacking of Microsoft Online Service Sign-In Assistant.
Where are the dlls stored for MS Online Sign-In Assistant so that i can try to copy to the new server and test?
Thanks in advance!
Cheng

Hello,
Thank you for your post. We are checking on the query and would get back to you soon on the same.
I apologize for the inconvenience and appreciate your time and patience in this matter.
Regards,
Neelesh

TS3899 Apple online support fixed my yahoo mail access problem . They said yahoo service has changed and has affected connectivity. We reset the yahoo mail account under the IMAP protocol vs the POP. Thank you online support. I never would have known h

Apple online did a great job on troubleshooting my yahoo mail connectivity issue. They said yahoo has made changes that has affected mail service access. we setup yahoo mail under the IMAP protocol vs the POP. Call apple for help.

It's nice of you to share your good experience with iTunes support with the rest of us here in ASC. I'm glad that it went well for you.

I am getting an email from Apple (INC) wanting Thank you for using Online Service. Some information on your account appears to be missing.You need to verify your account information." Is this legitimate?

I am getting this email from Apple (INC) with the subject: Verify missing information. The message is saying
"Thank you for using Online Service.
Some information on your account appears to be missing.You need to verify your account information."
Is this a legitimate email from Apple?

No. Forward it to [email protected] and then delete it.
(122778)

Apple online store does not have idea even they charged my card.

Hi ,
I tried to make a purchase from apple online store , it was 11/15 morning around 9:30 am ... eastern time.
I tried to buy an IPHONE 5S GSM 16GB TMOBILE SILVER by splitting charge in to two different cards .
Well , the transaction did not go thru , everything was normal ; till I saw the charge in my wells fargo account for 174.43 USD and called the bank , learned that the amount debitted from my account was a charge "not an authorization". Bank told me to call Apple and connect them to merchant services of Wells Fargo so I called APPLE ONLINE STORE at 11/15 around 16:15 and spoke with online agent JOSH and made a conference call with WELLS FARGO MERCHANT SERVICES ...
Wells Fargo confirmed to JOSH that it was a charge even JOSH could not be able to find & match the charge with related credit card number. Only thing JOSH advised me was to wait till tomorrow morning ...He told " It should dissappear from my account "... On the other hand wells fargo told I can claim a dispute but the it will take 10 business days for me to get reimbursed. So who is responsible for the $174.43 vaporized from my account by APPLE and they do not know about that ?
NOW I'D LIKE TO ASK A BASIC QUESTION TO ALL YOU HIGH IQ LEVEL GENIUS PEOPLE OF APPLE INC. ; HOW COME YOU DO NOT KNOW THAT YOU CHARGE A PERSONS CREDIT CARD ?
Awaiting your kind reply ,
HURREM CAN UNSALAN
<Email Edited By Host>

As Roger said, you're only speaking with fellow users here.
canunsalan wrote:
Wells Fargo confirmed to JOSH that it was a charge even JOSH could not be able to find & match the charge with related credit card number. Only thing JOSH advised me was to wait till tomorrow morning ...He told " It should dissappear from my account "... On the other hand wells fargo told I can claim a dispute but the it will take 10 business days for me to get reimbursed. So who is responsible for the $174.43 vaporized from my account by APPLE and they do not know about that ?
Well, it seems to me that you were told that a credit would be issued and to wait until tomorrow. I'd suggest you do that, though I'd recommend waiting until perhaps Monday, or at least Sunday, since it may take a day for your credit card company to process the credit.
If by Monday you haven't seen the credit arrive in your account and your credit card company confirms that they haven't received it, call Apple Support, ask to speak with someone in Customer Relations, and calmly explain the situation to them and ask for assistance in getting a quick resolution.
Regards.

How can I file a formal complaint with the Apple Online Store Canada?

I've spoken to two customer service representatives at this point about an order that I cancelled within a half an hour of placing it, as I was initially unaware that the product I purchased would not fit my sister's iPhone. As stated in the Cancelled Order portion of the following page: http://store.apple.com/ca/help/viewing_changing_orders#cancel, I should NOT have been billed for the order. I was billed last Friday and am still yet to receive the refund, despite the fact that the first rep I spoke to advised that my money would be refunded in one day. The statement on the link I provided is completely misleading, as well as the email I received stating that I would not be charged at all. Someone with Apple must amend this statement on the website and the automated emails, as it could be considered legally misleading. I will in no way be pursuing any legal action, as I don't have the time and I'm only out $90.00, but I can't imagine having purchased the MacBook that I wanted to purchase prior to this incident and going through an ordeal like this again. Can someone please advise who I should contact and where I can find their contact information please? I love the apple products that I own and would hate to discontinue my customer relationship with the company.

Also, please remember that no refund from any store is instantaneous. They will process the refund, probably within 24 - 48 hours. After that, your bank/credit card company has to credit your account....... mine takes at least 3 business days to do so (the banks are very efficient in posting charges, but like to keep the money for a couple of days before giving it back to you - they've been doing that for years).
Edit: I just checked their return/refunds policy and it includes this:
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Products purchased from the Apple Online Store using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email within 3 business days. If you’d like us to mail you an Apple Store Gift Card, ask the representative helping you. You will receive it within 8 business days via United States Postal Service (USPS). If you purchased an item from the Apple Online Store and are returning it to an Apple Retail Store, you'll receive an Apple Store Gift Card by email within 3 business days.
Note that it states it will be initiated immediately, but will be sent within 5 business days.
Read the entire policy here:
http://store.apple.com/us/help/returns_refund

We need a new section entitled: Issues With Apple Customer Service

"This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck!

Apple Online Service Assistant

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