Apple's Poor Communication

It would be nice if Apple posted an announcement on their website or provide some type of communication to their customers. It would be a nice gesture.
Message was edited by: Jason Hansen

It would also be nice if people selected appropriate subjects for their posts
Like, "Will there be an Apple announcement?" or "Sure would like an announcement from Apple," or even "Apple Announcement?"

Similar Messages

  • I have a 16GB 3GS phone. For the last few days, my phone is constantly giving me message that the accessory attached to my phone is not optimized for this iphone. You may experience noise or poor communication, while there is no acessory attached to it.

    I have a 16GB 3GS phone since about20 months now. For the last few days, my phone is constantly giving me message that the accessory attached to my phone is not optimized for this iphone. You may experience noise or poor communication, while there is no acessory attached to it. I always used standard headphones and charging cable. Now when i recall, it started at one of the sync sessions with my itunes. I have turned my phone off and aon again and again but the message keeps coming every one or two minutes.I have also started loosing voicce on different applications like youtube etc. Also the ringer volume up and down key does not show me the small boxes increasing or decreasing on screen. The phone is playing crazy. Can someone help please
    Thanks
    Zia

    It helped earlier but it has come back again. I don't know what to do. I tried what you said earlier but this time even this is not working either. And quite intrestingly my phone won't turn off. I turn it off, it goes off and then restarts on its own and then keep giving the same message again and again.
    Could it be a charging cable, is there any chance that the cable which was working fine one day could turn to be "incompatible" with iphone the other day????????
    Please help

  • How can a communications company have such poor communications?

    Hello Verizin,
    I received an email titled, "Your Order Conformation" that lists the two iPhone 6 models I ordered. The status states that the order is waiting for credit card verification, etc. When I open my Verizon account it shows no order has been made.
    Have my phones been ordered or not. The estimated delivery date for these two phones when I ordered them was 10/7. Is that still happening? I'm planning to trade in my two iPhones for your promised $200 certificates. Evidently your computer systems don't talk with each other because the trade in department doesn't see my order and said they can't mail the boxes for me to mail in my trade in phones because they have no proof that I ordered these iPhones. Obviously someone didn't see a need to communicate between ordering and trade ins nor did they feel that communication with your customers was important. This is pathetic for a "communications" company.
    The other issue is how can I trade in my iPhones by September 30th if my iPhone 6 models aren't going to be shipped by then? It sounds to me that there is a discrepancy in all this. Obviously the program wasn't well thought out our you are doing another poor job on communicating with your customers.
    My wife and I have been customers with Verizon for a long time. We used to carry around one of those big Motorola phones and were limited to ten minutes of talk time on our plan. It seems that Verizon no longer truly cares about our loyalty to your company. We're not asking for anything special. We just want Verizon to follow through with their promise to provide a "free" iPhone 6 to those have iPhones that meet the requirements. Our iPhones are in perfect condition. Once the cases and film over the screens are removed no one will be able to tell if they have ever been used. Perhaps it's time we started looking at the offerings of other carriers. Maybe we won't get new iPhone 6 models but at this point it's a matter of truthfulness in advertising. Quite frankly I'd love to stay with Verizon but if you can't come through with your promises after all our years with your company, why should we.
    Thank you for listening to our side of this issue. We eagerly await your timely response to our questions above. 

        SamuelAdams, I'm sorry for any confusion this promotion has caused. I'd be happy to set you on the right path. My Verizon will not display the order under your order history until a tracking number has been assigned. You are still able to track your order's status with your confirmation number here: http://vz.to/1svqRov
    We realize that due to shipment being pushed back, you may not receive the new iPhone in time to ship your old iPhone to us. Don't worry, we have factored this into our Trade-in offer. We are only asking that you submit your appraisal on or before September 30, 2014. We are asking that you ship your old iPhone to us before December 1, 2014, which will leave you with enough time to set up your new device and ensure your information has been backed up. You can view this information here under "iPhone Trade-In Promotion" under number 2: http://vz.to/1q0nyxQ
    I would still like to confirm the status of your order since you mentioned it was pending credit card verification. I have sent you a direct message, please reply to my message if you still need assistance.
    AndreaS_VZW
    Follow us on Twitter @VZWSupport

  • I have ipad & Mac,same apple ID, How communication use FaceTime between my iPad (out my home) & Mac( in my home)?

    I have ipad & Mac,same apple ID, How I communication use FaceTime by my iPad when I'm out my home to  my wife  ( in  home)?

    I use my iPhone as a "baby monitor" to keep an eye on an elderly relative while she sleeps in one room and I'm working in another on my Mac. Setting up your two devices to FaceTime each other is simple:
    Enable additional email addresses where you can be "reached" on FaceTime. Then enable the first on your Mac (disabling the second on your Mac) and the second on your iPad (disabling the first on your iPad).
    On your Mac, go to FaceTime's Prefernces and look for "You can be reached by FaceTime at:" and at the bottom you'll see "Add Another Email..." Do so, then check only one email address for use on your Mac.
    The process is similar on your iPad. Just be sure to check a different email address for use on your iPad.

  • Can't rent movies  Apple TV not communication iMac Error 5002

    So what is going on with iTunes? I tried to rent movies on my Apple TV only to be told that iTunes was not communicating with Apple TV and to try later. Ran diagnostic check on AppleTV and restarted it with no change. Tried to rent the same movies on my iMac and was told to try again later and received Error Code 5002.
    I can't seem to go more than a couple of days without some kind of problem with AppleTV and iTunes. I guess it's time to buy a Roku because Apple doesn't seem to want my money.

    Yep - I'm having it too. I can purchase all the MUSIC that I want - but when I try to purchase/rent a movie I get the dreaded 5002 error. However, I must say, unlike others here - this is the 4th time in 3 months that I have encountered this error. Very frustrating. Tried to get in touch with Tech Support, but they have no phone number and no chat - e-mail only. And since this is going into the weekend, we won't hear back until Monday. (that's how long it took last time it happened to me on a Friday back in April)
    Bummer, makes me wonder why I just don't get a Verizon phone instead of an iPod

  • HT1386 My ipod touch will not sync to itunes after installing version 11.  My computer recognizes that it is connected, but itunes, media moneky, and sharepod would not recognize it.  I tried every suggestion apple and other community folks suggested-no l

    itunes diagnostics only finds that no ipod is connected when it really is.  I have tried different cords, unistalled/reinstalled itunes, erased my ipod started over, restarted computer, etc.  My ipod is useless now that I cannot sync it wth itunes and there is now no music on it.  Its a paper weight now.  All of the posts I have read have no solution for this.  I would love to go back to itunes 10 because none of this occured until I downloaded that version. 

    Did you do everything here:
    iOS: Device not recognized in iTunes for Windows
    Including
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • Has Apple addressed poor sound quality issues with new 160GB iPod classic?

    I just bought a new 160GB iPod classic, replacing a perfectly good 80GB iPod Video (5.5), thinking that the newer one would be superior to my 3 year old model. I discovered that the sound of the new unit was flat and muddy compared to the older model. I found that the 5th gen iPod video was more "spacial", if that's an appropriate word to use; the bass was more present and more clearly defined, as was the rest of the sonic spectrum. I searched several forums to research this issue and while there were numerous references to this issue, all of the posts I found referred to the original iPod classics (80GB and 160GB) and not the later 120GB classics nor the new 160GB classics like the one I bought. Has Apple done anything to address this issue since the first classics were released or are the new ones still suffering from the same sound quality issues as the original classics?

    Based on your observations here, they apparently have not changed the sound quality since the original 160GB classic. I noticed a clear narrowing of the sound stage (ambiance) between the 5.5G 80Gb and my 6G 160GB. You're describing the same characteristic. I don't own the newest 160GB version and came here today to see if it might have improved the sound quality back to the 5.5 spaciousness. Note that the 5.5G has a higher signal to noise ratio than the 6G, making it difficult for me to enjoy it through efficient balanced armature in ear monitors like the Shure SE530s or Ulimate Ears Triple.Fi 10s.

  • Ipod Touch - White Screen Lock Out - Apple response poor/process inflexible

    Hi
    I have 2 Touchs and one has the random white screen issue. Screens goes grey`white and there's nothing you can do, till what seems like it needs to be recharged. i haven't had this happen when at home and near the 'master dock' .
    I see thats its a prob that is more and more common, and have also seen on other forums that Apple are acknowledging it and in some cases have been providing freebies as sweeteners as well (allegedly).
    So first - does anyone have any 'fixes' - other than what I have seen which is a replacement?
    And secondly this is my 'Apple Service experience so far'
    I called Apple UK support on Thursday morning, and pressed the options for Ipod and then Touch.
    A woman answered and as soon as I told her my issue she advised she was IPHONE SUPPORT ONLY as that was section I had come through to and could not help me. I asked to be put through to relevant help section.
    On hold for a few mins then line went dead.
    Called back - making sure i pressed Ipod Touch options - in case it was user error first time - (it wasn't BTW) anyway got put through to IPHONE support again. This time the woman agreed to help, although i shall temper that by saying that my perception was that she started that day and had a script of 'if x do y' questions.
    I explained the issue and that I had carried out web research. She was very polite but asked me questions I had already answered in my pre amble - i.e. screen is locked out, no response from buttons etc - but I was still asked what happens when you press the power button. Anyway I stuck with it - she then asked what firmware I had, and i advised I just upgraded to 1.2.
    Ah thats the problem - you need to upgrade to LEOPARD (I have Tiger). That annoyed me as clearly thats rubbish and was really her ' ad libbing' I explained I had 2 touchs and other was fine.
    She consulted a colleague and suggested I either send it in or make an appt at my local Apple store. Thats when it really went down hill...
    More disappointed at the process, I called my local store (Regent Street - London) and was advised that the Touch would be replaced under warranty - but that I needed to make an appt to have that done, and no they couldn't make an appt on line (you are warned that up front in the recorded message before you get to speak to anyone). This I find odd - two people from Apple advise I can get a replacement under warranty, yet I have to make an appt - thats not good service.
    As i am nearby, I decide to go to the Apple store anyway. I get same story and ask to speak to the manager. He is very well trained. He says all the diplomatic things, he agrees unit will be replaced under warranty, but says I have to see a technician - but I cant until tomorrow at earliest.
    What then follows is a discussion about the process - his argument is that it allows the customer to attend at a time that suits them (but it suited me NOW - I was nearby). In reality the converse is true you can only chose a slot that suits apple.
    The manager, stated that there are two diff stocks of goods. Items for sales and items for replacement. I suggested that he went to the replacement pile and provided one from that. NBo go - the technical dept could only do that.
    I agree that booking for TECH SUPPORT is a great idea, but for a product replacement under warranty - especially when 3 people (and user forums) had advised this would be the case - this is not good service at all. The manager looked at me and uttered platitudes along the lines of ' thats your opinion', ' you are entitled to think that' - all of them verging on patronising. he even went as far to say that customers like being able to book a slot - erm - they have no choice!
    He advised he 'would take my views on board' and would 'pass them on to the manager' - he was in fact the deputy manager. I left my details and explicitly asked for her comments - needless to say I am still waiting.
    So i feel like I have fallen out with a close friend. I have been an Apple convert for 2 years now and this is our first major falling out. I am annoyed, as a customer, at being treated like this and forced into such a rigid system, and bitterly disappointed that a company that has such a a wonderful end user experience in terms of the products themselves and the sales side should treat loyal customers (in fact any customers) this way when trying to dal with faulty goods!
    So, anyone have any thoughts - agree/disagree - who can I voice this to in Apple - the store doesn't seem to care past lip service!
    I will also try to repost this on the general area if there is one
    Rgds
    Michael

    Hi,
    I used to work at an Apple Store so I have 2 summers of customer service experience under my belt. Let me just say that, yes, I empathize. Some of the store policies are ridiculous, which is partly why I left the company. Well, ok no, I just like to say that that's why I left. I'm actually a student.
    Anyways, whoever told you that you can't make an appointment at the Genius Bar was WRONG. Shame on them. Go to this website (it's just apple.com/uk/retail (and Regent Street's site specifically) and on the right hand side there's a column for you to click Genius Bar Reserve.
    http://www.apple.com/uk/retail/regentstreet/week/20071118.html
    Here's the entire gist of the store policy. The store is obligated to give you a new iPod Touch if there's a manufacturer defect within 2 weeks of your original purchase. You'll still need a Genius Bar appointment, but all they do is take a look at it, confirm that it's a defect, and they'll return it for you (& they'll label it as DOA - Dead on arrival), and give you a new one. Easy.
    I'm guessing you are outside of the 14 day period which is causing you all the trouble. So now we're talking about the year warranty. So you got your replacement iPod touch. Should there still be a defect in your replacement, you still have 14 days from the day you received THAT iPod touch to get a new one. There's a chance that if you talk to the manager (a different one and there are several), he'll hook you up with a brand new iPod touch, without having to go through replacement protocol.
    The manager you talked with sounds like a jerk to me, and believe me, I hate it when Apple employees try to think theyre "all that." We student employees used to laugh at how seriously some employees took it. But really, those guys are there to help you and give you solutions, at least that's the company line. With that in mind, demand them to do what's right. I wish I could actually help you. I used to take care of people in situations like these all the time.
    Good luck.

  • Any solutions to Apple's poor file copy function

    For many years Apple's OS - all versions on all computers does not have the intelligence to copy files from drive to drive.  Does anyone know of a different software program that can help the Apple OS do this simple task?
    A little more info - I have never been able to get any Apple product - all the way back to System 7 to be able to copy files unattended.  The latest annoying problem comes from a need to move files from my Thunderbolt 1 TB SSD drive to an attached Toshiba 2TB drive.  I have a folder with about 1500 photos that I need to move from the SSD to the Toshiba drive to clear up space on my SSD drive.  I am using my MB Pro with OS 10.9.5 with 16 GB ram and a 1 TB internal SSD drive and it does not matter if I select 5 files or 500 files, it never gets more than 20 files into the copy and then very stupidly thinks some random file is in use.  No Apple OS has the intelligence to think that if this one file can't be copied at this time, that it should continue the copy operation.  The copy process shuts down then I have to look file by file to see which files it did successfully copy.  Then delete the files on the drive and select another 50 files and get another 4 or 5 copied and then do it again and again and again and again, etc... 
    I have the same problem using my Mac Pro workstation with 32 GB ram, the same problem on all 4 of my MbPro notebooks.  The problem is 100% within Apple's OS.  Obviously none of the files are ever in use.  Also, rebooting the computer does not change the situation.  Problem has existed since my PowerMac 8100/80.  It would be nice to see Apple address this problem or someone else write a basic file copy program that works.
    Thanks
    George

    Mark
    Appreciate your observations but there are a couple of issues at point
    #1 - The OS incorrectly thinks a file is in use when it is not.  It does not matter if I select and copy or drag and drop.  Minutes later the same file will usually copy.  Does not matter if it is an image from the iphone or a word doc or excel file or a video file.
    #2 - The OS is incapable of continuing a copy function when it has incorrectly told itself that a file is in use.  A superior file copy function would flag the error and continue copying.  No idea why Apple has not fixed this about a decade ago.  It has to be deeply embedded in their system software.
    The issue is the same if it is with an original Mac Pro copying between internal hard drives or involving external hard drives or a NAS drive.  It has plagued me for a very long time.  As I find hard drives that I want to move everything off of so I can reformat or replace I have to go through this painful ordeal which involves initiating the copy function hundreds of times.  I have almost finished copying 657 photos that were copied from my iPhone to the SSD drive and I wanted to get them off the SSD drive.  It took several hours yesterday and I have been at it for about 4 hours tonight.  It sure seems like it should be as easy as dragging the folder from one drive to the other and it would be if there was some way to disable that stupid "file in use" error in the Apple OS.
    Thanks
    George

  • I cannot receive calls, though I am able to send them.  I see similar questions here, but no solutions that have worked.  If Apple monitored this community and provided answers, it would be helpful.  My next phone WILL NOT be an Apple product.

    I cannot receive coming calls. Calls do not go into voice mail and the greeting is not my voice or the default greeting.  This appears to be a common problem, regardless of carrier.  If Apple cared, they would monitor the forums and provide answers when possible.  Several people I know are replacing their iPhones with other devices.  My next phone WILL NOT be an iPhone.  iPhones are not worth the price.

    Leexx wrote:
    I cannot receive coming calls. Calls do not go into voice mail and the greeting is not my voice or the default greeting.  This appears to be a common problem, regardless of carrier. If Apple cared, they would monitor the forums and provide answers when possible.  Several people I know are replacing their iPhones with other devices.  My next phone WILL NOT be an iPhone.  iPhones are not worth the price.
    Go back and read the term of use you signed up for.   There is no Apple here in this user to user forum.
    The ability to make or receive calls fall on the phone carrier not Apple or iphone.
    Suggest you contact your phone carrier to resolve the issue.
    Also stating that your next phone won't be an iphone, doesn't mean anything here, we users don't care what phone you get next.

  • Poor Communication

    I recently (start of June)  contacted  Sky  online to cancel my subscribstion as my package was being offered to new customers at almost half the price. I was told that i had accepted a discount and new 12 month contract last November which i completely disagreed with as the gentleman on the phone that time insisted it was a 3 month discount and then i could get back in touch to see if i can get any more off. On the web chat i requested that the phone call from last November be listened to which was agreed to... Now almost 4 weeks later i still havent had a reply and have just contacted Sky to check the progress which the lady on the phone has said there was an attempted call to me on the and on the 9th June i had accepted a new contract with discount.... Again this is riddiculous as i haven't spoken to anyone!!!!

    We can't answer Sky account questions through the community, if you need help with these please contact our team. Off Topic is your central place to discuss anything that isn't Sky related.

  • Poor communication from a communications company!!

    I have to say I have never ever signed up or posted anything on a forum before, but after the last week of trying to deal with BT I have been driven to airing my views!
    We recently moved house and after a week or so eventually managed to get an order set up to transfer our old telephone number to our new property. This was all systems go for last Wednesday. 
    Wednesday came and nothing happened, so I called BT. I had the "pleasure" of speaking to 6 different people around the world during my 2 HOUR telephone call, to eventually find out that my order had "got stuck in the BT system" and therefore had to be cancelled! I was told the order would be reinstated but would take a futher week for the line to be activated, and then only with a temporary number, not our old numbers as first requested! 
    To my joy, I was told that I would then have to call BT AGAIN to set up another order to get our old number back! 
    I did this and on this Sunday received an email confirmation back from BT to say the change of number would be active in one working days time, i.e yesterday or today depending on how you interpret this!
    Surprise surprise, this hasn't happened in the timescale they said it would! I call BT yet again and have been told it will be active by midnight tomorrow night, so another 2 day delay!
    How can a communications business be run like this??? In my two hour call last week I asked to speak to the manager of the person I was speaking to in the call centre and, when they wouldnt put me through, I'm sorry to say I raised my voice, at which point I was laughed at!! Outrageous!!  
    I eventually speak to somebody who professed to be the manager, who said they would look into the situation, and woud call me back within an hour. 5 days later I'm still waiting for that call!!!  
    This is one very unhappy BT customer, who is very very close to being an ex-customer (but i'm sure nobody at BT would care about that!!!)
    Cheers
    Jon

    Hi JPL,
    Welcome to the community!
    I'm sorry to see you're having problems with your order.  I can help you sort this out from here.  To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
    Thanks a million,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Poor communication/customer service from HP

    I recently had a problem with my All-in-One as it would not receive complete faxes.  After spending hours with the tech. people via the online chat option, it was determined that the problem could not be solved.  I was offered an upgraded All-in-One at a reduced rate with free shipping etc.  I asked how long it would take to receive the shipment (this was a Friday) and was told the following week.  I asked what the cost would be to have the product shipped overnight as we needed it for our home business.  I was given the price and told that the product would be there the next day by noon (Saturday).  My confirmation e-mail stated that the shipment method was "Shipment Method: FED-EX NEXT DAY (AFTERNOON)" 
    Well, the next day I went on the Fed. Express website to track the package only to discover that the unit was sitting in a Fed. Express warehouse 20 min. from my home.  I called HP and was told that HP is not contracted with Federal Express  to deliver on weekends!  I called Fed. Express and they said that I could not go to the warehouse and pick the unit up as it was still in a container.  Ok, why was I promised I would have it by the next day if HP doesn't have a delivery on Saturday????
    HP did refund the Fed. Express shipping fee but the unit was still delayed several days.
    Also:  why oh why doesn't HP use American's on the phones to talk to Americans????  I am so sick of struggling to understand the customer service people because they are based in India!!!!  This makes the situation that much more frustrating.

    Welcome to the HP Consumer Support Community. This is a forum to share feedback and give suggestions relating to the community. If you have additional or direct feedback for HP about their products or services, please use the link below.
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    If you have other questions and concerns, please feel free to send me a private message.
    Thanks!
    Clicking the "Kudos star" to the left is a great way to say thanks!
    When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
    Rules of Participation

  • Israel Lifts Ban on Apple's iPad, Communications Ministry Says

    Good news for travelers to Israel.
    http://www.businessweek.com/news/2010-04-24/israel-lifts-ban-on-apple-s-ipad-com munications-ministry-says.html

    "Not certified" is different from "not compatible". The former just means that the iPad may, and probably does, comply with all standards but that the Israeli government hasn't tested and confirmed it yet. Note the referenced article says:
    "The ministry's engineers have been unable to compromise on testing the iPad's compliance and suitability with Israel's wireless networks, and thus have rejected a categorical approval. "
    The iPad is, as the others have said, almost certainly in compliance. The Israeli government is apparently just arguing amongst themselves about what the standards really are and how to test the device.
    If you have questions about the accuracy of these reports and how it's all going to be resolved, it would we best for you to contact the Israeli customs department directly for an official statement.

  • No phone service, poor communication from BT

    Hi,
    I noticed on Tuesday that I couldn't make any calls on my landline. Turns out that my phone hasn't been working since probably the Friday before as I also received no calls over the weekend.
    I reported the fault to BT on Tuesday, and waited for them to come back to me with an update. In the meantime I checked my latest calls on the BT site, to see two calls made on the Friday in the afternoon when my property was 100% definitely unoccupied. One to 123 and the other to an unknown number to me which lasted 1 and a quarter hours!
    I phoned BT to query these calls - the person in India was pretty confused as I tried to explain that I had also reported a fault as well. He identified the long call as being to PlusNet (and suggested I made it  - why would I, I am with BT for the next 2 years!). He didn't seem prepared to investigate further.
    Now I hadn't heard anything back from BT about my fault by Thursday morning. In the interim I started to suspect I have a crossed line or similar - if I phone my own number I can hear it ringing somwhere (but not in my propery). Perhaps those 2 calls that I did not make signify when the problem started (a new phone line activated for plusnet?).
    I ended up phoning in the fault to BT - to be told it cannot be fixed until the end of Monday. And I've just checked online and now it says the end of Tuesday! This seems a long time to be without my phone.
    Can:
    a) this be sped up perhaps?
    b) I claim compensation for no phone service for so long?
    c) I be assured I will not be charged for the two calls I did not make
    Who can I contact about this that isn't located in Hyderabad or wherever BT's call centre is nowadays?
    Thanks,
    Andy

    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    You should be able to visit the page below and setup a free divert of incoming calls to a mobile.
    Reporting Phone Faults
    Compersation details here
    Customer service guarantee
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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