Poor communication/customer service from HP

I recently had a problem with my All-in-One as it would not receive complete faxes.  After spending hours with the tech. people via the online chat option, it was determined that the problem could not be solved.  I was offered an upgraded All-in-One at a reduced rate with free shipping etc.  I asked how long it would take to receive the shipment (this was a Friday) and was told the following week.  I asked what the cost would be to have the product shipped overnight as we needed it for our home business.  I was given the price and told that the product would be there the next day by noon (Saturday).  My confirmation e-mail stated that the shipment method was "Shipment Method: FED-EX NEXT DAY (AFTERNOON)" 
Well, the next day I went on the Fed. Express website to track the package only to discover that the unit was sitting in a Fed. Express warehouse 20 min. from my home.  I called HP and was told that HP is not contracted with Federal Express  to deliver on weekends!  I called Fed. Express and they said that I could not go to the warehouse and pick the unit up as it was still in a container.  Ok, why was I promised I would have it by the next day if HP doesn't have a delivery on Saturday????
HP did refund the Fed. Express shipping fee but the unit was still delayed several days.
Also:  why oh why doesn't HP use American's on the phones to talk to Americans????  I am so sick of struggling to understand the customer service people because they are based in India!!!!  This makes the situation that much more frustrating.

Welcome to the HP Consumer Support Community. This is a forum to share feedback and give suggestions relating to the community. If you have additional or direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
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Similar Messages

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  • PLEASE READ - Awful Customer Service from both Sky and BT

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So the lady says "we've established there is no problems within the home so it must be between the home and the exchange so the last thing to do is book a BT broadband enginner". She says "I'll put you on hold a minute whilst I see what appointments we can get".  To me astonishement she says they need to collect some more data and will call back in the morning at 9:30am. So she calls me back and says they are not going to book an enginner because I have been connected for more than 16 hours now. Well that nearly made me choke in disgust and shock simply because their log history of the connection dropping confirms I have gone much longer connected. Not just that but it dropped 5+ times after the new socket was fitted and in front of the enginner that changed it. So if that isn't an advisor not giving a dam about the customer and attempting to save SKY money I dream that just happened. As you can imagine I told her what a joke that was and hung up the phone, absolutely ridiculous and I am sure the majority of SKY employees would agree.  The next day just as I knew it would the connection started dropping again as & when it likes, random as usual. So they actually book a BT Boradband Engineer this time, finally. So the engineer arives once again knowing nothing about the job making him the 3rd person to arrive in the dark about the job. He believed the problem was SKY trying to speed up everyone's broadband for a number of months now even if there was only a meg in it. Because of this apparently my dsl noise-margin  was set at 3 and that was too low. So after discussing noise margins with me he went back to the exchange, called SKY who agreed 3 was too low and changed it to 6. He called back and advised me it should be OK now and to give it 10 days for the line to settle. 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I aksed "If it happens again is there anyone I can call directly", he replies; "I don't know, we have a number specifically for BT and I just spoke to someone called Chris who doesn't think it's REIN  *Facepalm* .  This BT Engineer actually did his job properly but for SKY to say "I don't think it REIN after all that is well......lost for words. If I have missed anything out of all this mess I guarantee if it's not incorrect spellings & grammat it's just more awful, awful customer service from both BT & SKY whom are business patners lol.  So SKY.....Is the Issue fixed?What was it?Where's my further discount?What offers you got as an apology? bear in mind I already pay around £80 per month for everything after call charges. 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    Thanks for the info and of course the understanding, althought I am sure someone official browses it now & again my main aim was to get this out there. I had an issue a while ago with EA sports regarding their FIFA 15 game, to cut along story short I was incorrectly banned from their servers for apparently botting so I couldn't play online. Their customer service was diabolical, pretty much on par with this. After some research I found out they were the voted the worse company in the states so that said it all. After being passed from advisor to supervisor to manager and back again everything fell on death ears. So through Google I found as many sites & email addresses as possible and posted/sent my argument. It got as far as the EA president where it was all sorted and I was heavily compensated. If I hadn't of done that though I'd still be banned from their servers.  Will do exactly the same with this case, as everthing goes throught to someone as SKY in the UK it should be a dam sight easier than getting a reply from EA Canada etc.

  • As I can contact me by phone or mail or chat or any way with customer service from Ecuador

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  • Poor customer service from billing department

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  • Poor Managment / Customer Service Complaint

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     Private Message

  • TERRIBLE CUSTOMER SERVICE FROM VISION

    I have been a BT customer all my life, me and my wife are fully disabled and rely on BT for there services, i have telephone braodband and recently vision. The thing is, i took on Bt visions last November and since i got it it has not worked properly! I have contacted bt on many occasions, have had engineers round and still i am paying for a service that does not work!
    I cannot watch anything without it stopping after several minuets, recently it has started not working at all. The last time i called Bt i was verbally abused by a young lad (from the uk) who was very nasty to me, cheeky and refused to help me unless i connected my laptop so he could access it. I am disabled so is my wife, i cannot connect my computer up myself, i need my carer to set it up and at night i do not have my carer. Anyway, i have had my computer connected up 14 times for them and it still doesnt do anything to help, they put me through this very lengthy system of checking things out and still i do not get any service. The engineer who came says it is a common problem, thousands have it and he stated that IT IS IN THE PLATFORM SOFTWARE WITH BT nothing to to with my end in any way.Everything in my home is spot on my broadband runs at 5.8 i tried to tell this abusive chap the last time that my broadband if high enough for vision to work as that is all he can check at his end, he was very insulting almost making a fool of me as i was disabled and couldnt set my laptop up myself.
    This is verging on FRAUD they take approx 30 for vision every month and i do not have the servce, i hire films through them that dont play losing me £4 a time. Mt TV and my phone are my life, it is my only contact to the world, as i cant do anything else i love my TV so i can watch it, not a blank screen
    I have been abused for the last time by BT i have to keep it till November then i will cancel vision, i am sending a personal letter to all the executive directors, all the non executive directors, the news of the world, the sun, the sunday post, my solicitor, and the regulatory body who governs this media. Also i am sending a letter to the disability board to complain at the way BT customer services veiw and abuse the disabled user.
    To sum up if anyone is reding this thinking of getting vision DONT BOTHER it is the poorest digital service on the market, it stutters and spits(when it works) it jums up, it stops all the time, they charge you £4 for a film and then it doesnt play and when it does play it can take up to 6 hours to watch it in full as it always stops and then starts again, it took 12 hours to watch Avatar for example. Bt should hang their head in shame, but as i disabled person i will not be abused by them, i will not have someone making a foool of me because i cant set up my laptop myself, the whole serive is very poor.
    The thing is, my broadband and the telephone service are second to none perfect!! but vision is just a con it isalmost fraudulant, and unless BT get their act together i will have no alternative but to persue them in court, it will cost me nothing! to have a go, but it could cost them their reputation, and loads of bad publicity that im sure they dont need, i cant wait for November to come so i can cancel my vision setup and get top quality viewing through SKY  YES SKY EVERYONE !!!!! BT vision cant compare SKY is far superior vision is a joke in comparrison
    Neil Edgar
    BT you know who i am, you should hang your heads in shame

    faysky wrote:
    Things havent changed much have they!!!
    Despite being promised 3 months ago that BT Vision had been cancelled and Broadband had been reduced it is still being charged for at
    the same rate and Vision has not been cancelled. Have been trying for over a year now. BT ARE LIARS! 
    Complaint number 4 this week from 17th- 21st September 2012 to BT
    121221-****** ref number from BT complaints Dec 2012
    On Monday 17th September 2012 I enquired why my bill had gone from around £50.50 to over £73.00 for no apparent reason (It happened in April but I was not aware until last week I have poor eyesight and only get quarterly statements) I did the same the year before and was offered a new package including TV which I did not want but was told it would be the cheapest for me and would never rise above £43.00 per month if I agreed to it It went to £53.00 but I never used the TV as its too complicated for me I am old and have arthritis and cannot fiddle with such stuff.
    I phoned on Monday and I asked for the TV to be removed...if not credited as I never use it.! They agreed to do this this month Then I was put through to someone else who promised to call me the next day and offer an even better package more suitable to our needs.
     I thought I had changed my plan but have not received any confirmation. The other advisor said they would call me 2 days ago but have heard nothing. They promised a better more affordable plan. But it now seems they have put me on a MORE EXPENSIVEONE. With the TV still there.
    We are pensioners with one severely disabled. We rely on the telephone and broadband for everything...I am so angry that we are being robbed blind and money taken from our bank without being told that it has gone up so much. We are now in difficulty because BT and Electricity have taken more than we had. We have no money left to the end of the month. OUR PENSIONS/ATTENDANCE ALLOWANCE DO NOT INCREASE
    We only had the TV package because we were promised a better deal and the cost would never rise above £50 a month
    Our broadband is excessively expensive!
    The contact I made on Monday promised a better deal and a removal of the TV part. I was told I would be called on Tuesday with the new arrangements and get an email. Have had neither...just a bill for MORE money
    You are currently number 1 in the queue. We apologise for the delay. We will assign you to an agent as soon as one is available. The average amount of time a customer has to wait is 07:40.
    *removed content*
    He never called back and I am still being charged excessive amounts that I never agreed to and still paying 
    Hi faysky and welcome to the forums
    I'm really sorry to read this
    May I suggest you contact the UK based BT Forum Moderation Team - http://bt.custhelp.com/app/contact_email/c/4951
    Simply fill out the forum and it will generate a ref number - make a note of this but please don't post it on these forums as it's unique to you.
    They will be able to look at the notes on your account and I'm sure they'll sort this out for you.
    You may have to wait for 3 days before you get a reply, but it's worth the wait.
    -+-No longer a forum member-+-

  • Call Custom Service from Event Receiver as Current User

    Hello,
    i bang my head on this problem for days now:
    My custom web service hosted in Sharepoint 2013 needs to know the logged on user name. I used to have a self-written impersonation in my service client before, but with switching to claims authentication this should be obsolete.
    So within my service i decode the user from
    IClaimsPrincipal icp = Thread.CurrentPrincipal as IClaimsPrincipal;
    IClaimsIdentity ci = (IClaimsIdentity)icp.Identity;
    String User = ci.ToString();
    This works well when i call the service from a custom aspx page.
    It utterly fails when i call the service from a List Item Event Receiver. The User always is the Application Pool Account.
    This is the Client code to open the Channel:
    private void SetChannelFactory(
    MyServiceApplicationProxy proxy,
    Uri address)
    if (null == proxy)
    throw new ArgumentNullException("proxy");
    if (null == address)
    throw new ArgumentNullException("address");
    // Check for a cached channel factory
    string endpointConfigurationName = GetEndpointConfigurationName(address);// Get the endpoint configuration name
    if ((null == s_ChannelFactory) || (endpointConfigurationName != m_EndpointConfigurationName))
    lock (s_ChannelFactoryLock)
    if ((null == s_ChannelFactory) || (endpointConfigurationName != m_EndpointConfigurationName))
    // Create a channel factory without specifying an endpoint address
    // so it can be cached and used for multiple endpoint addresses
    s_ChannelFactory = new ConfigurationChannelFactory<IMyServiceContract>(
    endpointConfigurationName, proxy.Configuration, null);
    // Configure the channel factory for claims-based authentication
    s_ChannelFactory.ConfigureCredentials(SPServiceAuthenticationMode.Claims);
    foreach (var operation in s_ChannelFactory.Endpoint.Contract.Operations)
    DataContractSerializerOperationBehavior behavior = operation.Behaviors.Find<DataContractSerializerOperationBehavior>() as DataContractSerializerOperationBehavior;
    if (behavior != null)
    behavior.MaxItemsInObjectGraph = 2147483647;
    // Store the current endpoint configuration name.
    m_EndpointConfigurationName = endpointConfigurationName;
    private IMyServiceContract GetChannel(
    MyServiceApplicationProxy proxy,
    Uri address)
    //Create Channelfactory
    SetChannelFactory(proxy, address);
    // Create a channel from the channel factory.
    return s_ChannelFactory.CreateChannelActingAsLoggedOnUser(new EndpointAddress(address));
    All research pointed out that "CreateChannelActingAsLoggedOnUser" would pass the current user (which is correctly identified within the event receiver!) to the service, but it doesn't work for my event receiver...
    Any advice on this would be great!
    With kind regards,
    Joachim

    You should be able to get the current user id from the SPListItemEventProperties object. From here you should be able to create a Claim. For example get the user by using
    user = SPWeb.Users.GetByID(properties.CurrentUserId)
    SPClaim claim = SPClaimProviderManager.CreateUserClaim(user.email, SPOriginalIssuerType.TrustedProvider, issuerIdentifier);
    https://msdn.microsoft.com/en-us/library/microsoft.sharepoint.administration.claims.spclaimprovidermanager.createuserclaim(v=office.14).aspx
    Blog | SharePoint Field Notes Dev Tools |
    SPFastDeploy | SPRemoteAPIExplorer

  • IPhone 4 Display woes and no Apple customer service from Apple.

    Just purchased 2 iPhone 4s yesterday and get home and they both have developed a yellowish tint in the corner. I then noticed on my phone a dark blob in the middle. All in addition to the iphone having to require me to buy the bumpers that I don't want.
    I have called Apple, the store doesn't have any. Called customer care, they want me to pay $30 per phone to ship them back and wait a week. I have no house phone so I cannot be without a phone. I don't have a credit card so I cannot afford to have them draft my funds. I just bought 2 64 3g iPads and so I'm very frustrated.
    Does anyone have any other suggestions as to what I should do other than return the phones back to the store and go with another provider?
    I love Apple, but this is just silly.

    SaTownTexan wrote:
    Verizon has this thing going on where if you start a new contract you can buy one droid get one free. I'm canceling my at&t service and the cancelation fee will pay for itself by the end of the year. Updating my 3gs to iOS4 turned my phone into a paperweight, i made a mac genius appointment via tech support after being walked through the "recovery" process on my iphone, which would lock up my entire computer. when I get to the store they tell me that sometimes "appointments made via tech support will sometimes get dropped" they weren't able to "fit me in" until five hours later.
    Get used to awful tech support and costumer service if you stay with at&t/apple
    Funny how they have to give Droids away to get people signed up, yet even w/ known issues iPhones are still the ones people want to own. Personally I had a yellow screen iPhone. The local store exchanged it for me, no prob. Took about 5 min. I can't imagine getting better customer service at Verizon. In fact I know you can't from personal experience.

  • Where is the customer service from VZW

    Since February 19th I have been trying to Early Edge by eligible phone line and have been unsuccessful through the current day. What I finally got from Verizon Wireless after a 4th visit to the store was that there was a glitch in the Verizon Wireless software that controls validating that a device installment plan has fallen off and it is now eligible to enter a new device installment plan or edge agreement.
    First on February 19th they told me it takes 24-48 business hours for the account to update so I got back to the store to find out that I still can't upgrade.  Then they supposedly discovered that I had to wait until the new billing cycle so that was the reason why I couldn’t complete the early upgrade.  The new billing cycle comes and goes as of the 7th and with no luck still not able to early edge because it still shows an outstanding device loan on my account, which was paid off completely on February 19th.  They even confirm it in their system but it wont let them remove it.  Now this is all while the special device that was being held for me (Gold Verizon Note 3) was sold without anyone contacting me to let me know.  This was after they promised to hold it back in February until my new billing cycle, which in theory should have been the date I could complete the early edge agreement.
    So the store manager works and finds a store that’s willing to send him a gold note 3 that they have in inventory.  I made customer service over the phone and in the store promise that the device would be held until it could be added to my account.  Because the last time the store made the promise they sold the device and didn’t tell me. They didn’t even give me the courtesy of saying we had to sell it but we will work to have another in for you ASAP.  This is the abbreviated version of my still lingering frustration with Verizon because it is now March 14, 2014; 7 days past the start of my new billing cycle and they still have not fixed the problem. 
    See below for more details that I sent to one of their customer service representatives via email:
    Sent on March 12, 2014 at 11:18 AM
    As I told you by phone I have been trying to make the change in device and use the early edge program since February 19th to no avail.  I want to more due diligence from Verizon Wireless when dealing with loyal customers.  You guys use to have a statement of “The First Time You Call It Becomes Our Problem.”  It seems that Verizon Wireless has done away with this mantra and replaced it with “No Matter How Many Times The Customer Comes In or Calls; It Remains the Customers Problem.”  I have physically been into the store 4 times each time spending more than an hour sometimes 2 hours or more trying to find out what was going on with my account.  I see that Verizon Wireless not only has a tendency to bounce its customers around from department to department over the phone but that they also do this to their store employees.  I believe my total years with Verizon Wireless is in excess of 10 as I started with Verizon just after the purchase of Primeco in the Daytona Beach Area.  I have found that as Verizon Wireless grows my experiences have become less and less stellar and more of a pain point.  I am a business and management faculty as well as a college administrator so I spend my days teaching others how to become great entrepreneurs and even greater organizations that serve the greater good.  One of my focuses is on customer services and the relations of the enterprise.  What I see is a company that has grown so big so fast that they have forgotten the cornerstone upon which their success was built. 
    I hope that my message somehow makes it into a training that Verizon Wireless holds with its employees to remind them that you are a service organization that would not exist without customers.  This means that you return to your original mantra of taking on the responsibility for issues the first time a customer calls and not the 4th or 5th or even after they threatened to pick up the pin and publish journal articles or periodicals about the lax services of an organization to big to fail.  This also means that Verizon Wireless shouldn’t launch a program until they have "within reason" reviewed all possible scenarios.  It would seem that my particular scenario is not one that is so farfetched that it could not have been played out and properly addressed before it ever hit “main street”. 
    In one of my classes I started teaching Customer Service 3.0 Predictive Services with Drive.  I designed this series to anticipate the customers needs based on recognizable patterns in their behavior.  This is not a new concept its just one that has been revived from the past.  One that Verizon Wireless should actively deploy across its operation. Long-standing customers have certain behavioral trends that can be categorized into a number of vats.  The most important lesson in my most recent interactions with Verizon Wireless that have soured my relationship is that no one within Verizon Wireless is willing to own mistakes until the customer explodes.  A simple phone call well in advance of the 7th of March could have fixed my biggest issue with Verizon Wireless and the local store in Daytona Beach.  A phone that was being held for me was sold and no one bother to call me.  The store made good by calling other locations to find that exact same phone and got it shipped and available on Monday but there is still something fundamentally wrong with not being accountable to the customer. When did this become the rule rather than an unacceptable exception to the rule?  If the district manager was in fact the person that made the decision to pull the phone and sell it to someone else then the district manager should have acted within the acceptable bounds of “Good Customer Service” and personally called the customer.  Our rank within an organization does not negate our responsibilities to admit ownership of our decision(s) even if there are consequences. 
    I heard that another employee ordered the same phone from a Verizon store in Tampa and had been waiting and apparently they didn’t know whose phone came in. I know that this was a bunch of lip service because the phone that was ordered for me came from within the district and it was setup so that an employee could pick it up the next day and bring it to the store.  I know it was the phone that was meant for me because I was in the store that next day which was the first day we tried to activate the phone and learned that I had to wait until the new billing cycle.  Don’t try and insult a customers intelligence because you only serve to make a mild situation even worse. I was in the store when the the location that had the phone was called and it was staged for pickup by an employee that lived in the area but worked at the Daytona location.  My trust in an organization that would pull such a stunt and think that I would actually believe it drops lower than the approval rating currently held by the US Congress.  Lie to me and our relationship becomes nothing more than a guarded transactional one. 
    My trust in Verizon Wireless has been destroyed by the actions of a district manager.  It does not matter how much effort the store manager Angel or even yourself have put into making it right the fact still remains there is a fundamental wrong that only the district manager could hope to fix through a written apology.  Because this person elected not to do so my resolve in no longer being a strong promoter of Verizon Wireless among peers and students is gone.  Because I now perceive Verizon Wireless to be disloyal to its customers and unwilling to admit fault.  You cannot offer apologies for the actions of a district manager nor can the store manager.  It would be the equivalent of me denying some student privileges that he/she was promised and passing it off on someone else because I don’t feel I should have to be bothered with it.
    It is my hopes that Verizon Wireless returns to its fundamentals of quality customer service not just on the surface but also at the very roots of the organization.  The cost to acquire a new customer is much higher than the cost to retain an existing customer.  There are 112 textbooks that echo this sentiment.
    The 112 books was an exaggeration I can only physically put my hand on 13 that are on my bookshelves. 

    Nicely written, but alas it will fall on deaf ears and blind eyes.
    The problem here is not the store manager, the district manager or the untrained personnel in the stores. It comes down to supply and demand and the act of securing customers.
    You wanted to stay with Verizon, you were willing to purchase another device, the relationship is then you are purchasing goods or services to remain a customer. The snafu is your account was not updated. Then because the people you spoke to did not have an answer for the situation, they lied to you.
    Not a good business decision on the face of it, however after being lied to, after having your device sold out from under you, your decision is now to proceed to get that device replaced and remain a customer.
    The long tirade you wrote is more effective if you simply cancelled your relationship with Verizon Wireless and show you are a informed consumer via walking to another service who may value your money more. You will note I did not say 'Value You More"  since over the last few years customer services have rapidly declined at Verizon Wireless.
    Profits for the shareholders ( yep my wife and I own a load of Verizon stock) and insane payments to the management are now focused on making money over the slight annoyances of a small minority of customers with varied issues.
    You see 120 Million customers is what they are looking at. The shear numbers mean a few hundred thousand customers leaving or posting how unhappy they are is minuscule so until that 120 Million drop down to 60 Million or even less Verizon Wireless will not be in any hurry to placate you or 59,000,999 customers until the bottom line is affected.
    I hope you actually get your device, I would be very surprised if they tell you another story on Monday  which 100 text books would not have any bearing on taking care of the customers.
    Many times people can teach but in real life the world is not a text book. There are no flow charts to handle the scenario that get in the way.
    Good Luck

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