Apple's solution?

I understand that Apple wants to prohibit piracy and copyright infringement. So when my hard drive on my PC crashed, and I installed iTunes on a new install, iTunes wont let me save my data.
What's the "Apple" solution when I update my ipod touch operating system and all my apps, including Zombie Farm that I have money and lots of time invested in, disappear? There's no support for Zombie Farm, because they already have my money. How do I get my apps back? I did a backup in iTunes, but that does not actually backup the iPod.
How does Apple prevent this from happening?

Andy, that's what I tried. I connected the ipod to the new PC, with new install of itunes. I right clicked the ipod and did a "Backup" this took several minutes. Then I updated the ipod OS (the whole reason for this event).
Following the OS the ipod sync'd, and returned to factory defaults. I tried to restore the backup and that didn't work.
I started looking online, and everyone says the ipod wont transfer files from the ipod to the computer. At least not without a hack.
Is this true? If so, how does apple address PC's that fail or changing to a different PC?

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My iPhone 4s is having troubles with the Nike app. It appears greyed out on my settings screen & when I finally am able to see the app on my home screen it crashes within a few seconds. I have tried all the Apple suggested solutions and they do not work.

I have tried reseting my phone many different ways and updating all the software. Nothing works the app continues to crash. Apple says in another thread to someone else to follow third party app solutions but those do not work as you cannot delete and re-download a pre-loaded Apple app...... Any help would be necessary as I just bought the sensor from Apple, and now my phone won't connect.
Seems like a waste of money, since the products are made by the exact same company I expect them to work. I have also noticed that other people have had this problem and have also been unable to solve it.

I've been facing the very same issue for 3 days. Did you figure it out?

TS1398 I have never had a problem with Apple. After the 7.02 update, my Wifi grayed out and would not turn on. Now my Wifi turns on but it will not connect. I even typed in the name and it still won't connect. I have tried all of apple's solutions.

I have tried all the solutions apple has offered online. I will not reset my phone to factory settings unless it is a last resort. What is Apple doing to fix this? I had my last Iphone last for more than 2 years and I hve had this one less than a year. My Wifi was greyed out and now it's on but won't connect or locate any networks (but if I keep switching it on and off it will freeze on me again). Does Apple have plans to fix this problem because I refuse to purchase a new phone?
Are there any other new solutions to try in fixing the Wifi that doesn't require freezing or heating up the phone or switching to airplane mode and resetting the network settings as well making sure it's up todate or changing the apostrophe in the phone's name? My phone has never been dropped or damaged. Everyone around the world seems to be having this problem and Apple does not seem to be making a move to fix it? I use this phone for everything and 4g will only last so long before I reach my monthly limit. Please help!!!!!!!!!

that makes no sense... it was only doing an update... if that's the case it should have promted me to back up first if this is even possible... there is a program that says it can recovery anything that hasn't been written over yet.. so would this not work? http://www.iphone-data-recovery.com/iphone-data-recovery.html or would the apple store be able to recover it??? i've done plenty of data recovery on computers... why wouldn't it be possible on an Iphone... does apple seriously not care about thier customers at all??? how about thier employees that are gonna get more than an earful tomorrow when I walk in there store??? No wonder samsung paid 2 million to apple in pennies when they got sued... (how does it feel to be screwed with apple?!)

Anamorphic 16:9 Squeezes to 4:3 - Apple's solution...

A Movie imported and edited with FCE from a Anamorphic 16:9 DV Camera cannot be imported into IDVD '09 without squeezing the image into 4:3. Apple's work around is to export the file from FCE as a 854x480 instead of the native 720x480. This seems to work so far except my question is... does changing the aspect ratio before exporting like this degrade video quality of the final DVD?
Any help would greatly be appreciated.

OK. More information as a result of working with this some more.
There are several disadvantages to following the steps in the KB articles listed in my earlier post. They are:
1) You will lose all Chapter information that you placed in the sequence while working in FCE/FCP.
2) You can't use the export as QT reference movie. This requires extra time (CPU and wall clock) and extra disk space to hold the large resulting files.
3) By doing one more full export, you introduce the possibility of reduced quality in the final product.
4) I didn't test this but I would expect that compression markers get lost too.
I did find one way to to using the QT reference movie with Chapter information. Following is the information on that:
1) Export the sequence as described in the FCE/FCP manual to get a QT reference movie including Chapter markers. (A reference movie is usually a lot smaller than files resulting from the KB articles.)
2) Open the new QT reference movie in Quicktime 7 (may need to reinstall this if you are on Snow Leopard - search the internet for steps to do this).
3) Once the file is open in QT 7 (NOT QTx) then select Window / *Show Movie Properties*.
4) Select the Video Track and the *Visual Settings* tab, enter 854 x 480 in the *Scaled Size* and UNCHECK the *Preserve Aspect Ratio* option.
5) From the File menu, save the movie (I used the Reference Movie option).
6) Drag this new file into your iDVD project and things should work as expected - Chapters and all.
Bottom line, Apple does not have a clean solution (as far as I know) to a 16:9 workflow between FCE/FCP and iDVD. If you think this is important, please provide feedback at the following site:
http://www.apple.com/feedback/finalcutexpress.html
The feedback should include a request to have a better 16:9 workflow from FCE --> iDVD.

TS1363 I'vw tried everything here multiple times, anyone have any luck with another non-apple generated solution?

Any time I try to connect to itunes, windows recognizes the ipod, but it never comes up in itunes. When the bubble for "trust" or "dont trust" comes up, I tap trust. Then I hear the window sound for disconnecting something from a usb port. I tried all the apple solutions, nothing helped at all. Anyone have any ideas? I tried full restoring the ipod too, and now I've got an empty ipod that I cant connect to itunes....fantastic...

After having communicated with Bose extensively over the last two months I'm pretty sure there is no solution to this. Bose are not the only phones that exhibit this, but there are only a handful that do and they all support multi-link technology in BT 4.0. One theory is that in searching for other devices to link is what causes the skipping, but in none of these is there an option to turn off multi-link (which might be the solution).
The good news is that CES has introduced a TON of new BT headphones, and we'll see these come to market this spring. One or more of them may well work for folks (for audiophiles the best looking one so far is Sennhesier's Momentum series, already a respected model among wired sets, the BT version is getting excellent early reviews. But pricey). Unless you need something immediately my advice would be to wait a few months and see what comes out.
You are correct that Powerbeats have sync issues -- sync issues are common with bluetooth but some makers do better than others. My portable BT receivers, for example, have excellent sync across all apps. But as I noted above, this isn't a good solution for those on the go (pairing a portable BT receiver with otherwise wired phones -- although if folks are interested my new favorite is the Fidelio X2/27 model with these. Truly audiophile level sound, at a reasonable price. But not something I'd take out of the house :>).

Cannot sign with my apple ID, solution ?

ICloud : cannot sign in with my Apple ID (windows PC), solution ?

I know this sounds silly - have you used the apple ID on ios5? it has to be icloud registered on an ios device?
Is it linked with a mobileme/.mac account - you need to migrate first at me.com/move
Recently I have had to put my password in 3 times for everything(icloud.com - findmyiphone app - outlook mail, strange as I know its the correct password
Message was edited by: CalKlein

Apple's "Solution" for Blue-Screen Crashing Problem

Good Morning,
For those of you thinking of calling Apple's Technical Support for help about the Blue-Screen crashing issue, don't bother.
I just got off the phone with Tech Support about the blue-screen crashing issue. After waiting 15 minutes for help, the first thing they did was act as if I were the first person to report this problem. The tech support guy finally admitted that Apple has received thousands of calls on this matter in the past couple of days.
When I asked for a solution, the only thing the tech support guy offered was to have me disconnect all my external devices, then restart Windows and disable various services, the restart my computer, then reconnect my external devices, then reconnect the iPod, then restart the computer again...Absolutely ridiculous.
I did all these steps, and I got the iPod to work once. But when I restarted my computer again, the problem returned.
So, after a lot of wasted time, I'm back to where I started.
I'm getting rather angry about this.
Apple needs to fix this problem -- TODAY
How could Apple release a new version of iTunes with this problem?
If you call Tech Support and they try to tell you they have not heard of this problem before, just give them this list of links to discussions concerning the crashing issue:
http://discussions.apple.com/thread.jspa?threadID=1703809&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1705339&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1700339&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1706206&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1701063&tstart=0
Thanks,
Matthew

Good Morning,
For those of you thinking of calling Apple's Technical Support for help about the Blue-Screen crashing issue, don't bother.
I just got off the phone with Tech Support about the blue-screen crashing issue. After waiting 15 minutes for help, the first thing they did was act as if I were the first person to report this problem. The tech support guy finally admitted that Apple has received thousands of calls on this matter in the past couple of days.
When I asked for a solution, the only thing the tech support guy offered was to have me disconnect all my external devices, then restart Windows and disable various services, the restart my computer, then reconnect my external devices, then reconnect the iPod, then restart the computer again...Absolutely ridiculous.
I did all these steps, and I got the iPod to work once. But when I restarted my computer again, the problem returned.
So, after a lot of wasted time, I'm back to where I started.
I'm getting rather angry about this.
Apple needs to fix this problem -- TODAY
How could Apple release a new version of iTunes with this problem?
If you call Tech Support and they try to tell you they have not heard of this problem before, just give them this list of links to discussions concerning the crashing issue:
http://discussions.apple.com/thread.jspa?threadID=1703809&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1705339&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1700339&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1706206&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1701063&tstart=0
Thanks,
Matthew

Anamorphic 16:9 in FCE squeezes to 4:3 in iDVD '09 - Apple's solution...

A Movie imported and edited with FCE from a Anamorphic 16:9 DV Camera cannot be imported into IDVD '09 without squeezing the image into 4:3. Apple's work around is to export the file from FCE as a 854x480 instead of the native 720x480. This seems to work so far except my question is... does changing the aspect ratio before exporting like this degrade video quality of the final DVD?
Any help would greatly be appreciated.

And here's the best part ...
Don't have QT pro, and the snow leopard quicktime can't seem to do the resizing either. So I was going to just do the resizing under "export using quicktime" where just checking the "16x9" option makes it work correctly.
The only problem is I can't export chapter markers that way! So iDVD can either have correct aspect ratio or chapter markers, not both!
I'm pretty sure the timeline is set to anamorphic...

Will Apple provide solution to those with problem from updating to iOS 4.0

My iphone 3GS is still dead from updating to iOS 4. Its almost coming to a week already. Can Apple offer some official help to those of us with such problem?
Really appreciate if apple would do something to help.

I did the update to for itune to 9.2 .
Then check for update for iOS 4.0 for iphone.
after that I sync my iphone to itunes and did the updating to my iphone.
update failed to complete and phone is stuck in recovery mode.
is that clear enough?
U can also see many with such problems from this post
http://discussions.apple.com/thread.jspa?threadID=2469544&start=0&tstart=0

Apple Script Solution to Mail problem

I'm very new to Mail, but was wondering if anyone with some script experience could tell me if an Apple Script could help with this problem: http://discussions.apple.com/thread.jspa?threadID=742249&tstart=0
I appreciate any help in advance!

Answered elsewhere

3G hanging on apple logo - solutions to awaken it or retrieve data?

My iPhone 3G is hanging on the apple logo and, despite opening it up to perform a hard reboot (my Home button is broken), it's just not happening. Any ideas of how I can wake it from its coma - or at least retrieve my data/photos? Many thanks to anyone who can help - there's photos and videos of my little boy on there!

Welcome to the discussions,
try to charge it using the wall adapter for at least 20min. then connect in recovery mode: http://support.apple.com/kb/HT1808

This is suppose to be the forum where Apple provides solution to all their products and application.

Its been 2 weeks and my Itunes 11 is not working and syncing. all my songs and videos from Ipod is gone. i have gone thru all possbilities, but in vein.
i restored the software IOS7.2,
unsynced, and synced back,
reformated. but no repsonse. all it shows is "waiting for changes to be applied".
Please Help.

Have you looked here:
"Waiting for changes to be applied": Apple Support Communities
There is no iOS 7.2. The latest is 7.0.2
Have you
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Installed iTunes 11.1.1
Restored to factory setting/new iPod (not from backup)?

TS1398 I can't get on wi-fi. tried Apple's solution. Doesn't work. ios6 is terrible! I want to go back! Help!

Help! I made the huge mistake of accepting an upgrade to ios6 for my iPad 2. Now I can't access wi-fi. tried resetting Network, turning off and on. Tried it at home wi-fi and at work wi-fi and nothing works. My husband also has an iPad2 with previous ios5 and has no problems with our router at home. (nor did I until I did the upgrade).
How do I fix this - My iPad is useless to me without the wi-fi.

What make, model, and version WiFi router do you have?
What security type are you using on your router? WEP, WPA, WPA2?
What iOS level are you using on your iPad 2?
What happens?

Can't sign into apple support communities with icloud apple id

i realise this isn't the right community for this question, but apple don't have a support category called "apple support".
i have that problem where I have an appleid called "frumbert", which I got about 10 years ago. it is and always has been tied to my gmail email address. i used this for about 5 years worth of itunes purchases, then forgot it for a couple of years.
when I got an ipad I also got an icloud account, and stupidly signed up using my gmail email address as my icloud username. it's tied to the same gmail email address as my existing "frumbert" account. i've since made all my itunes and app purchases using my icloud appleid, and it's the one associated with my mac warranties and such.
so two appleid's share the same email address.
i can't sign into apple support commuities with it because I need a new username. i can't create a new username because the email address is tied to an account already (this one, the old one, "frumbert"). An account utilizing this email address already exists. Only one account per email address is allowed on Apple Support Communities. Apple's way of saying you're c-ockblocked!
but I can't also change the "frumbert" account because there's another account with the same email address, my icloud one.
fark! how does one get out of this mess?

I'm having the exact same problem and so are a lot of other people. Apple's solution - shut up and create a new account just for the support community.
Smells outsourced to me!

Back to My Mac not working-a diagnosis and a solution

Hello all,
I own a small business and relied on Back to My Mac while traveling. I have had connection issues with BTMM since MobileMe was discontinued. I have found a solution but it is not an Apple solution. Skip to the end if you'd like the straight dope.
FYI: I have exhausted all possible Apple-centric solutions, to the best of my knowledge. This was verified over the phone during an extensive troubleshooting session with a senior Apple specialist. All Macs and OS involved are optimized (in theory) to work with Back to My Mac. The appropriate file sharing options were checked. Users had appropriate access privileges. I have a valid MobileMe ID that has transferred over smoothly to iCloud. Firewall settings were not the issue.
But before we go further, if you are having BTMM connectivity issues, you might want to examine this thread:
https://discussions.apple.com/thread/4071540
And see if it does the trick for you. It seems to have worked for a lot of people. But if it doesn't, please read on.
I have an iMac at my office that I connect to. I have a MacBook that I use to make the remote connections. Before MobileMe was discontinued, I read all support docs on how to make the transition to iCloud. Nevertheless, once MobileMe was discontinued, I began to have BTMM connection issues. My Macbook could "see" my iMac, and vice versa, but once connection was attempted, either through "Share Screen" or "Connect As…", the status bar would run indefinitely and no connection would complete.
First, I tried the Keychain solution indicated above. No dice.
Then I saw the System Preferences>iCloud message that Back to My Mac required NAT Port Mapping and/or Universal Plug and Play settings on my router. I have an old Linksys router, and I was able to upgrade its settings to UP&P, but not to NAT Port Mapping. The situation did not improve.
I went to an Apple Store, spoke with a pair of salespeople who informed me that the problem would most likely be solved by replacing my old router with Airport Extreme, which would automatically upgrade my network to the necessary UP&P and NAT-PM protocols, and if any issues existed after that, they would probably be firewall-related, which I could either fix on my own or talk to an Apple person about.
After installing Airport Extreme, the situation did not improve, and I called Apple Support. I entered the serial number into the web page, and was informed that I was not qualified for tech support because my warranty had expired, even though I had made the purchase the previous evening. I checked the option that indicated that I thought this was in error and that I was in fact qualified, and ten minutes later, I received a phone call from Apple.
At first, I was on the line with a Airport Extreme specialist, who ran down the Airport Utility checklist. With my wife at the Macbook at home, and myself in my office at the iMac and on the phone with the Apple specialist, the troubleshooting began. Once it was apparent that nothing was working, I was transferred to a "senior" specialist who indeed knew everything under the sun about networking and Back to My Mac, at least as far as I could tell. We checked various settings on all devices, Airport configurations, iCloud account validity, my network's firewall settings, etc.
Finally, the specialist suggested we check the settings on my home router, which was supplied by my ISP and not an Apple device. I asked him why. He said that if we enabled UP&P and NAT-PM on my home router, that would probably help make the connection. I informed him that while that might be a short-term fix, I travel as part of my job and need to make remote connections to my office, often from places where I have no control over the router settings. He informed me that because of those "variables" I might very well continue to experience connection issues, and that in some locations I would be able to connect, and some, not.
On the heels of all the time and money spent thus far, I was in disbelief. We spent some more time affirming beyond question that he was actually telling me what I thought he was telling me, and I cordially thanked him for his time and we ended the phone support session.
THE STRAIGHT DOPE: I learned from a senior Apple specialist that network and router settings not only have to be just right at the server location but *also* the remote location in order for Back to My Mac to work. Simply having an iCloud ID is not always enough. If you travel, you most likely have no control over router settings at your hotel, coffee shop, etc., and if you rely on remote connections as part of your job, you can't afford to take the chance that wherever you reside might not be BTMM compatible. I signed up for LogMeIn Pro, at a cost of $59.95 a year. It has screen sharing, file sharing *and* iPhone access, which BTMM does not offer. My remote connections are now almost instantaneous and without issue. Problem solved.
Please note, I have no ax to grind with Apple, I enjoy using their products and believe they are superior to Windows machines. I am also more than happy with the level of expertise, courtesy and efficiency of their support people. The Airport Extreme that I purchased is pretty cool, has kickass wireless signal, and has reduced the amount of wiring on my desk thanks to its wireless printing and hard drive capabilities. I feel a little burned that I bought it for no reason, but I have 14 days to return it, no questions asked. We'll see.
In conclusion, Back to My Mac does not seem to work as advertised. I am curious if anyone has had a similar experience. Hope this helps someone or at least, saves you some time.

Thanks for your thorough post. I too need to use BTMM on almost a daily basis for my job, and it has fallen short countlness times. I too have taken great pains to check all of the typical trouble shooting steps within iCloud and in the Apple keychain on each Mac etc, but after the latest rounds of system updates from Apple a few weeks ago to Mountain Lion, BTMM on one of my Macs is completely broken and unusable. I would concur that if you need remote access for "real" mission critical use, just bite the bullet and pay for a service like LogMeIn. You won't regret it and you will get real software support.

Apple's solution?

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