Apple Store - Delivery times?? _ frustrating!!
I placed an order through the Apple Store on the 8th Aug at 6:53am GMT (17" MBP, Office and a 4gb Black Nano), the website informed me that the manufacturing time would be 24 hours and dispatch would be on the 9th with arrival on or before the 11th (which is great as I needed the laptop for this weekend).
I got an email this morning at 2:34am GMT informing me that my order has been despatched on the 10th and will arrive on the 14th. Why the sudden increase in delivery times? The website clearly stated all items were available within 24 hours meaning it should have been ready to despatch on the 9th to arrive with me on the 11th. Really disappointed I use to work in sales myself and if we gave a delivery date that was the date regardless, even if it meant having to have staff work overtime to complete an order and have it ready to leave on time.
So what’s the chances of my order arriving with me on the Friday? As their will be no one available to collect delivery as of the Sunday for 8-12 weeks as I have to go work abroad.
//On a side note why am I being shipping the US version of MS Office?
MBP
Delivery to Europe *****. I've ordered several times from the Apple online store. The manufacturing dates Apple told me were always correct. But then, after handover to Kuehne & Nagel in Shanghai, everything comes to a grinding halt. My first MBP got stuck in Shanghai for 5 days. And it took another 5 for it to reach my door-step. The replacement MBP got delivered from Shanghai directly by TNT. I thought that would speed up the process - but I was wrong. Again, the thing got stuck somewhere in China. Once the stuff is in Europe, though, the packages almost always arrive within 24 hours. From what I've read, delivery to the UK sometimes takes 2 days from the Netherlands, though.
I just wished Apple would try to reduce the delivery times from Shanghai to Europe somehow.
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i can't by from apple store every time i try these message come to me ( plese contact itunes support to complete this transaction) why?
hanibaqshi wrote:
I have just the exauct problem
have you solved this issue yet?
thanks
Just like the OP you MUST contact itunes support -
My MacBook Pro screen keeps going black. This is happening more frequently. I have had it in to the Apple store several times for this and they can't find anything wrong other than it is locked up for a while. Since it is happening more and more, I am worried that at some point this will be permanent.
Has it actually happened at the store?
If not then we need to get it to do that. Now it may be completely random but you need to try and make a note of as many things as possible that happen when it does it.
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My homepage reverts to the apple store every time I restart my macbook
Every time I start my MacBook it reverts to the Apple Store as the home page. I can keep my chosen homepage so long as I don't switch off my computer.
What is happening is your new homepage isn't being stored in the Safari Preferences file on the boot drive
However it is being stored in memory (RAM) thus as long as you keep the computer on and the contents of RAM are there as long as the power is on, your homepage remains.
So to solve this problem require you to delete the hidden
com.apple.safari.plist
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I reserved my phone at MacAuthor Apple Store in Norfolk, Va, I got an email of comformation for 2 iphones (for me and my wife), but when I called the store they only had me comfirmed for one. They said if I bring in my printed email then they will allow me to get both of them, but plan to be at the store early just to make sure...was wondering if any body know what time the line forms up there....
well i hear apple opens up at 7am on launch day but im sure people will be there around 2-3am waiting
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Order Number: W412401371
had been canceled as per the below massege:
our item(s) have been canceled. You won't be charged and all authorizations placed on your credit card are removed.
but since 2/18/2013 till today date 3/3/2013 i dindt received the moany and visa bank informed me that money had been burchased to Apple Store, so please your support is highly required to clirify this issue.As this is a User to User Forum... you will need to Contact whomever you were dealing with.
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Greetings whomever reads this.
I have 2 issues that Apple has not been able to resolve, that are vexing me.
1) Somehow I have 2-3 apple IDs ... passwords etc. I have purchased 2 iPads, 2 -3 iPhones, a Macbook Pro, and a Mac Mini with Thunderbolt monitor. Somewhere in that process I might have created another Apple ID, not sure. When the confusion started, I went to an Apple store, and they suggested I create a new Apple ID, against my better judgement I did, which added to the confusion. Now, every time I need to sign in using my Apple ID for anything, I have no idea what user ID goes with what password. I have gone to Apple stores several time to try to get this situation cleared up and each time they try to get me to create yet another Apple ID. Now I won't do that anymore, but the original confusion remains. How can I wipe out all Apple IDs and just have one?
2) I have been trying to get a particular functionality/feature/capability added to my Mac system. Don't want to go into detail here because someone will steal my idea and make millions. I have posed this question to Mac personnel from Geniuses, to Business Teams -- no one can figure it out. How do I get this fabulous capability I have thought up to come to life so I can make millions?
Russell
<Personal Information Edited By Host>for #1
Frequently asked questions about Apple ID - Apple Support
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
If you are wondering how using multiple Apple IDs relate to iCloud, see Apple IDs and iCloud.
for #2
Apple does not accept unsolicited ideas see Apple - Legal - Unsolicited Idea Submission Policy -
I have an iphone 4s unlocked with att prepaid plan (non-contract), everything was working perfect BUT since i update to IOS6 i can not send MMS to anybody has Android, i went to att technical center they said only apple store can fix the problem, i went to Apple store MANY times they could not fix it, so they gave me a new iphone 4s and they said they fixed it but they did not,iam so mad that's not fair, can somebody help me please.
The nice thing about owning this overpriced POS is that Apple not only doesn't support it, but also doesn't want to hear about anything negative regarding it. So I spoke to the so-called "support" people at Apple who successfully screwed up my contacts beyond repair. I got a nice email from Apple asking me to rate the support I got. I was actually civil and described the issue tactfully. What do I get in return? Nothing. Not a damned thing!! You're luck you've got me by the short hairs on a 2 year contract but I'm still tempted to throw this POS through the front window of the nearest Apple store!! Not only will I be replacing this phone with a competitive product but I won't be buying anymore Apple crap. I guess when you con 27 million people into believing your rhetoric and sales lies, you don't have to care whether some customers get screwed or not. I'll be going back to Verizon and threatening legal action if they don't take this electronic dung heap back but I'm sure the teams of lawyers Apple and Verizon have on staff have insured that I have no rights in this matter and you're free to screw me anytime you please. Sad. I used to love Apple as a company and your products. Now you're just another Microsoft with more trendy looking junk. I've had it with you. If any of your executives are brave enough to talk to me, please contact me at your convenience.
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Has anyone ever had a computer replaced by apple store?
Hello my computer has been in and out of the apple store 4 times with sleep wake issues. They have replaced the LCD, the LCD housing clamshell lid, the top case and bottom case, the logic board, and the left I/O board, to no avail (clamshell mode either won't work, or the display stays lit while lid closed, a very dim sleep light, and no wake upon opening lid) They have finally decided to replace my computer.I've been without a computer for quite a few weeks now, I'm just wondering if anyone else has been through this process, and how long it took for the store to receive the replacement, and anyone have any ideas to what I will get in replacement to mine (17" mpb, 2.33 ghz, 3 gb ram, 100 gb 7200 rpm HDD, glossy) I'm guessing they don't still have those as this was purchased in april of 07. Obvously nobody knows for sure, but it's interesting to see what people think.
ThanksNo, this is the usual policy if you get a lemon. I think it is a nice gesture after the trouble you have experienced. They will upgrade you to the latest model of equal or better specs. So depending upon which model you had previously you could get a nice bump up. The minimum you'll receive is a 2.66 GHz/4GB RAM/320GB HDD. BTW, the unibody 17" MBPs were delayed a couple of weeks, and have just started arriving in stores. It really depends on your particular configuration when you'll get your machine.
Message was edited by: Duffy -
Frustrated with Apple Service and Apple Store... Lemon Law?
Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87 -
The New Istanbul Apple Store Frustrating... Where should I submit my complaint?
Hi,
The first Apple store in Istanbul had a grand opening last month. I was so happy like some other Apple users in Istanbul, because I have bought all of my Apple products from Apple Stores in the US. I have always been so much impressed of Apple's great customer satisfaction approach. Each time, when I got an issue and go to the Apple Store, I have always got out with a smilling face.
However, I have been experiencing serious problems since I upgraded my Iphone 4 to ios 7.1 . I went to the store in Istanbul (29th of May) and try to ask my question but unfortunately the employees seemed not happy with serving the customers. Finally I got a young rep working for Genius Bar. The whole exact conversation was exactly below:
Me: - Hi, I got a question about an upgrade issue for my Iphone 4 and I have been so frustrated. Could you please guide me?
Apple Employee- have you got an appointment?
Me: Nope. But I just need an answer and I may wait because I could not sort out in the last 4-5 days.
Apple Employee- I am sorry, first go online and get an appointment. Don't see these people waiting for genius bar? This is how it works here.
Me: I would like to wait till you guys are done and I would like to have my quick answer.
Apple Employee: Sorry, everyone here got some problems and they all took the appointment.By the way, I got an Iphone 4 and upgraded to newes IOS and got no problems.
Me: Okay. But I got problems, sorry for bringing problems to you. Can I get the appoinment here and can I wait here. It does not take weeks, right?
Apple Employee: At least 7 days.
Me: Are you kidding me? I was thinking to buy the new Iphone 5s and put my second sim on my iphone 4. Then I will be stepping out the store and go to Samsung Store , buy a new Galaxy.
Apple Employee: Sure... It is your choise sir. If you would like to buy Samsung.
Me: Could I talk to your supervisor?
Apple Employee: Yes, he is right next to me (he calls the supervisor. And the store is fully packed with customers and everyone hears all this tragic conversation)
Supervisor: Yes sir. My coleague is right. You should get an appointment and wait for approximately 7 days. By the way, your phone is out of warranty because one of the screws are not there.
Me: This phone has never been opened by anyone.
Supervisor: It is impossible, you opened the phone and lost the screw. So this phone is out of warranty.
Me: I am saying that this device has never been in the service, never touched. Moreover, my case is a software upgrade issue.
Supervisor: Sorry. If you would like to, you may contact Apple Customer Service.
I still feel so speechless and frustrated. The products in the store are great, design looks as same as other Apple Stores in the States but the employees are really problematic and tragic. I have never been insulted and humilated as a customer in my life.
Thanks Apple Store in Istanbul. I will tell everyone around me not to go there. But I am so so frustrated and would like to share my experince with someone who knows the real Apple Customer Satisfaction approach. I am so lost and don't know what to do.Supervisor: It is impossible, you opened the phone and lost the screw. So this phone is out of warranty.Wow, I think that supervisor may need some training. On something that small, a defective screw could fall out, and be missed the moment it is outside its case. That in my humble opinion is not something most users could or would notice. Talk about minutia of details. Now if the moment they bought the phone the cover seemed a bit loose, that would be noticeable, but only if the screw was in an important place to keep it together. If there are at least 2 screws elsewhere, the looseness of the case may never happen. Better evidence the phone was opened would be needed, such as something out of place inside the phone. Without having an appointment to visually inspect inside the phone, you can't really tell for certain it wasn't just a defective screw.
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I live in the Philippines but my iPhone 4S was bought from Korea. There is no Apple store in my place and no one can help me fix my problem with my iPhone. I don't think Apple would replace my phone either despite the fact that it's still under warranty.
My phone would normally go on "No Service" status since I updated to iOS 5.1, so I am not able to make/receive phone calls/messages most of the time. It's really frustrating especially because my iPhone is just 3 months old.
Can anyone help me with my problem?
- I have restored my iPhone's OS and didn't do any back up
- Did reset network, reset all settings, among other resets available in my phone
- Used a new sim card from my network provider
- Used sim card from other network provider (since my phone is factory unlocked)
All the abovementioned didn't work and I'm getting really frustrated.I never had this problem when I was using iPhone 4.
Help me, please.Sounds like it's hardware issue. The iPhone warranty is based in the original country of purchase. Since it was bought in Korea you will need to ship the phone to someone you know in Korea to be taken in and then they will have to ship it back to you. The cost of shipping will be at your expense.
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Delivery problems with Apple Store mailing address
Hello all,
I just sent the following letter to Apple; I'm just wondering if anyone else has experienced the same problem (missing mailing address lines) ?
Dear Apple,
I'd like to point out a potential problem in Apple Store mailing addresses.
During the past two years, I have now witnessed three (3) separate occasions, where the shipping address I give in my Apple Store order does not correctly end up in the actual mailing label.
The most recent case was today, when I (by sheer luck) received my Logic Pro 7.2 upgrade. The address I originally gave in my order was like this:
John Doe
My Home Street 123
MyCompany Ltd.
Helsinki, 00440
Finland
The first line is my name, the second line the street address, the third line my company, and the last line city and zip code.
However, the address that was in the envelope goes like this:
John Doe
MyCompany Ltd.
Helsinki, 00440
Finland
So the problem is, that the street address never made it to the mailing label. The envelope came addressed to me and my company; no street address at all. Fortunately the local post office knew where to find us.
I've seen this happen at least two times before, and it's always either the company name or the street address that's missing. They are not only missing from the mailing label in the envelope, they are also missing from the actual Apple Delivery Note that's inside the package. So it seems, that somewhere in your mailing process (at least for Finland) one of the address lines simply gets deleted.
I haven't (yet) lost anything valuable, but I'm getting really uncertain if I have the courage to order anything more valuable from your web store.
I hope you can fix this A.S.A.P. (or at least remove the extra address line from the order form, so that users won't put any crucial information into it).
G5 Mac OS X (10.4.4)You may want to give Apple a call directly in Finland at (358) 0800 96162. Posts in this forum won't usually get forwarded to the correct people, as this is merely a user to user support forum.
Brian -
Can I return my iPad in the states if I bought it at an apple store in the UAE because I wasn't aware it didn't come with FaceTime at the time?
Your only option is to sell the iPad and buy a new one.
Apple Reuse and Recycle Program
http://store.apple.com/us/browse/reuse_and_recycle
How to Sell Your Old iPad http://tinyurl.com/85d69lk
Other sources to sell.
eBay Instant Sell http://instantsale.ebay.com/?search=ipad
Sell and Recycle Used Electronics - Gazelle http://www.gazelle.com/
For instant gratification in selling a used iPhone or iPad, Gazelle’s Gadget Trader, an iOS app, is tough to beat. In seconds it detects the device and reveals how much it is worth in good condition. Tap the Sell This Phone to Gazelle button and the deed is done.
Sell Electronics for Cash - Next Worth http://www.nextworth.com/
Buy My Tronics http://www.buymytronics.com/
Sell Your iPad http://www.sellyourmac.com/mac-product-guides/ipad.html
Totem http://www.hellototem.com/
Cheers, Tom -
Ever since I uploaded i0s7 I haven't been able to receive I messages or face time. I have took it to the apple store and they couldn't figure it out. I have also followed the trouble shooting from I tunes and still can't get it working
Hi,
Strikes -
Go into compositionReady and have 3 variables you will be able to set them like this
strike1 = 0;
strike2 = 0;
strike3 = 0;
So on the wrong item click have
if(strike1 == 0) {
PLAY STRIKE1 ANIMATION
strike1 = 1;
else if(strike2 == 0) {
PLAY STRIKE2 ANIMATION
strike2 = 1;
else if(strike3 == 0) {
PLAY STRIKE2 ANIMATION
strike3 = 1;
So this will make it so when the wrong item is clicked each strike will be played in order.
Random Scrolling -
You should look into the Math.Random function to make things random in edge.
This is an example of the Random function. It will generate a random number up to 100.
var random = Math.floor (Math.random () * 100);
Lose Screen Score -
So we can create another variable in compositionReady for the lose score.
score = 0;
Now when the user gains a point to add to the score you could do this code on the click
score++;
which would add 1 to the score, However you can add however much you like to the score doing "score + 2" and so on.
To edit a text with the score at the end which I'm assuming you will want to do you will use .html
so $("Text").html("You score is " + score);
I hope this helps!
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