Apple Support for USB

Blessings to those who are able to reply with possible answers.
I am curious if anyone out there that does reply to these Apple Support Communities actual work for Apple, OR, is it left up to Apple customers to reply and come up with solutions.
Here is my current problem: I have spent days working on getting my two USB ports to work also. I basically use the USB ports for a wireless mouse and various flashdrives/memory sticks. I have a MacBook Pro 2011 Snow Leopard 10.6.8 I have tried software update, SMC and PRAM resets, battery reset, hardware test, creating a new user account....and browsing and reading numerous discussion boards.....awgh! I have stopped short of using my install DVD (fear of loosing data), upgrading to Lion or Mountain Lion (some fear of loosing an application that might not be compatible), contacting an Apple Store (AppleCare or whatever--live 2 hours away + fear of expense), and of course, trashing the laptop. Does anyone out there have any possible solutions? I see I am not alone. --A frustrated first-time Apple products owner.

You really shouldn't have to buy a 3rd-party modem.
One of the other links on Apple's Discussion Boards lists how to issue "Terminal" and "Finder" commands to have the Apple USB Modem work in 32-bit kernel-mode (which, as Larry from VA notes involves holding-down the "3" and "2" keys when booting).
But to set this up you need to be in 64-bit kernel-mode, apparently.
You should also use the EXACT version of the driver specified in the link (not a newer one, as I did (it didn't work)).
Note also that the link specifies the modificaiton dates of the drivers in European format (dd/mm/yy).
If you have a Time Machine backup that goes back far, you may not need to use the "Pacifist" app to extract the old files.
Under Lion, use "Applications":"Utilities":"System Information":"Software" to verify if you are booted into 64-bit mode -- "64-bit Kernels and Extensions" should say "yes"; otherwise you are booted into 32-bit mode -- "64-bit Kernels and Extensions" should say "no".

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I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no

I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no working phone none of those options will work. Can you get this e-mail to someone who can help. My iphone serial # is C38xxxxxx. 1) I need to know where and how I can get a replacement somewhere nearby in Germany 2) If 1 is not an option I need to set up an appt to get a to get a new iphone at an apple store in Atlanta GA in the evening of 11 July.
Thank you very much, Phil Edelen
<Edited By Host>

Thanks, my wife is the one serving I am retired and trying to follow her as much as I can.
I will schedule an appt for my next time stateside. I have spent too much time on many Apple web sites trying to get an e-mail to communicate with anyone at Apple to no avail, only phone numbers. I guess if you are overseas with no international access you are out of luck communicating with them. I did find one e-mail address but the reply was computer generated and provided useless links.
If anyone has any e-mail address for anyone at Apple I would appreciate it.
Thanks again,
Phil

HT1311 I have been using my apple TV successfully for 1 year. Today there was a message telling me I cannot sign in because the terms and conditions have changed. Please go to apple support for more info. However, I cannot find any info. What do I do

I have been using my apple TV successfully for 1 year. Today there was a message telling me I cannot sign in because the terms and conditions have changed. Please go to apple support for more info. However, I cannot find any info. What do I do next.

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

Support for USB cameras in VBAI?

NI have a free driver that allows Vision 7.1 to access USB 2 cameras. Is there anything similar available for VBAI that would allow me to use an industrial USB 2.0 camera?

The free NI-IMAQ for USB Cameras driver is meant to support simple USB webcams that use DirectShow. For machine vision or scientific imaging applications, most USB cameras don't have the performance or the features needed, like triggering. The primary "customer" for the free driver has been universities that use webcams in labs.
With that said, there are a few industrial USB cameras out there that can be used for machine vision. The problem is tha there is no industrial USB camera standard that covers them all (like there is with FireWire), so companies like National Instruments would have to provide and support different drivers and software tools for every indutrial USB camera.
A better solution is IEEE 1394 (or FireWire). They offer the same performance as USB 2.0 cameras and are around the same price. On top of that, almost every large industrial camera manufacture has a line of industrial FireWire cameras (including Sony, Basler, FLIR, and Cohu), and they all conform to the same DCAM (or IIDC) standard. WIth this standard, our one driver, NI-IMAQ for IEEE 1394 Cameras, works with all of them.
Vision Builder AI is designed to solve machine vision applications without programming, while USB cameras usually don't provide the triggering or advanced modes necessary for machine vision. Because machine vision and USB cameras don't usually go together, we didn't provide support for USB cameras within Vision Builder AI. My question to you, another_novice, is why would you like to use a USB camera with Vision Builder AI? Are there particular features in a certain USB camera that you can't find in other cameras? I would really like to know so we can get a better picture of how our customers are using our products.
Thank you.
KyleV.

Netflix says"Video Playback Error Your device has a hardware issue, which is preventing Premium Video Playback. Contact Apple Support for more information. Error Code: S7363-1261-FFFFD000" What is wrong?

My mac is working fine. No noticeable problems. Then went onto netflix everything was working apart from the watching of the film and it popped up
"Video Playback Error Your device has a hardware issue, which is preventing Premium Video Playback. Contact Apple Support for more information. Error Code: S7363-1261-FFFFD000".
Not sure what is wrong but would appreciate any help

Netflix not working with yosemite
Re: I think there is a hardware issue with my computer and i am not sure what to do it won't let me play netflix
Netflix streaming gives Error Code: S7363-1261-FFFFD000

X201 Express Slot Support for USB 3.0 Adapter

Has anyone had any success with installing a USB 3.0 Express Card Adapter in a x201?
Rob Kassab
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mheon wrote:
Thanks marcwmsn, as i said before i'm new to the Mac community so i'm trying to get the info from everywhere i can and since this site is on the official Apple's i though i may have an answer from one of the support guys.
Do you have an idea where i can ask the question directly to the support team?
Places to find support of various sorts for Apple stuff:
Apple Store - Genius Bar
Apple Support (complimentary for 90 days after purchase) - http://www.apple.com/support/contact/
However, as I said, "The drivers for a third-party dock or hub would be supplied by the manufacturer of the dock or hub," so Apple support folks probably won't know about availability anyway.

Snes emulator for mountain lion with support for usb controller dongle

Hi,
I recently downloaded an snes emulator online and found that it does run the super nintendo game fine though it doesn't have support for the usb dongle for the controller. By any chance does anyone know a emular plug in or emulator for mountain lion that has this support for a usb joystick.

Thanks for the reply. Still curious if Apple did right by their customers as the support rep implied that they would. I can't confirm either because I discovered tonight that I can't upgrade to Mountain Lion yet until Mariner Software decides to make one of their products compatible with 10.8. Starting to think I need to find an alternative to their product.

No support for USB 3 devices on MBA 2013

When I bought the first MacBook Air (mid-2013) I was disappointed to discover that none of my USB 3 devices (external HD and flash card readers) worked with it. Then even USB 2 devices stopped working. I brought it back to the Apple store and was given a new unit. USB 2 devices work with it, but not USB 3 ones. Now, reading this forum and other discussions made me realize that Apple, in a typical Applesque fashion, released a faulty product and will not admit that it created a problem for its gullible consumers – the USB 3 ports on Mac Book Air are underpowered and thus unable to support many USB 3 devices. It is likely that much later Apple will release a firmware update that addresses this issue, once the complaints from user reach a certain critical threshold. But until then we, the Apple suckers, must wait and hope.

Ive got 96 hard drives, of various brands. Ive had no less than 50 of them hooked to the Macbook Air.
If you have a western digital drive (likely), try a different Hard Drive.
There are no USB 3 issues with the Macbook Air.
Again, you didnt mention what USB3 device you have an issue with.
*That link you posted is a year old and the OP hooked the HD to several other Macs and it still didnt work..., meaning he had a faulty HD.
Other mentions were oddball OWC enclosures with power issues, not related to the Mac at all, and Verbatim memory sticks
So, the post you make a link to isnt at all relavent to any issue with the Macbook Air, current 2013 or 2012

Support for USB 3.0

Hello to everyone. I'm new to the Mac community as i just bought my first MacBook pro. The problem is i have a thunderbolt port but i can't dock anything to it since no 3rd party hardware is available yet. I also have 2 great USB 3.0 ports, but then again no drivers available so i can't run any 3rd party dock.
I used to work with 2 22 inches monitors on my PC so now that i'm left with my 15' laptop screen, it definately is a downgrade. I also need to use a wireless mouse and keyboard (i'm a musician recording inside a booth from where i can start/stop/edit my recordings) so there is no more USB ports available to plug in my piano.
I'm having a rough start with apple and i have a few questions.
1) when will the thunderbolt dock be available?
2) when will the drivers for dl- 3xxd be available?
I know you probably can't tell an exact date but an approximation would be appreciated.
Thank you

mheon wrote:
Thanks marcwmsn, as i said before i'm new to the Mac community so i'm trying to get the info from everywhere i can and since this site is on the official Apple's i though i may have an answer from one of the support guys.
Do you have an idea where i can ask the question directly to the support team?
Places to find support of various sorts for Apple stuff:
Apple Store - Genius Bar
Apple Support (complimentary for 90 days after purchase) - http://www.apple.com/support/contact/
However, as I said, "The drivers for a third-party dock or hub would be supplied by the manufacturer of the dock or hub," so Apple support folks probably won't know about availability anyway.

Apple Support for FCE HD - $200 per call???

i had what was probably a minor issue with editing in final cut express hd today. So naturally, i called applecare. They told me that it had been past the 90 days given to us for support from the point of purchase. Fine. However, the apple support representative went on to tell me that Applecare does NOT support pro applications and that i have to pay $199 per incident? I paid $299 for the product itself! Last i checked, i-pods were selling pretty well and i don't think steve jobs needs that money! Is apple serious? Where do they get off charging $200 for a ONE TIME PHONE CALL? Just because FCE HD is a "pro" application, apple can't assume that everyone who purchases this product is a "pro" from the start!
Where else am i supposed to get phone technical support for FCE HD??

These forums are here to give you technical advice. Admittedly it is not over the phone but it is FREE and lasts for ever.
Also you will have the collective knowledge of numerous people not just the one "expert" you happen to be speaking to.
Ian.

I cant access icloud, my email address has changed recently and I cant use any emails and passwords or set up a new id, cant get hold of apple support for help, very frustrated!

I can not access icloud, my email address changed a while ago none of my email addresses and passwords work, I have tried to get a new password but that dosent work!, tried to contact apple support, no luck there either! What can I do?

If you are trying to change the iCloud ID ("email address") you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

IPad 2 Lack of Apple support for Display Issue

Recently I puchased two Ipad2's and one has a distinct yellowish tinge to all display white areas compared to the othe ipad2. I realise there is some variability in the displays but this is quite a noticable difference leaving the entire display generally darker at various brightness levels compared with other ipad 2's I have compared it with. For example, entering the setup menu the greys are much darker and this does not appear to be an intensity issue. Increasing the brightness does not solve the colouration issue.
I contacted Apple express support today and as the iPad2 is still within the 14 days I asked for it to be replaced. The Apple support representative refused stating I had to submit the item for service instead at my nearest apple service agent to have the issue assessed and corrected. I have apple care on the ipad2 and was under the impression Apple normally honor the 14 day refund / exchange policy. I spent considerable time on the phone with Apple Australia today and tried a hardware reset and answered several questions etc I am not using a screen protector either as the item is literally just out of the box. Given the holidays I will not be able to get the unit into Apple servcie until after the 14 days expires.
Has anyone in the forum experienced a similar issue with the display and had issues with Apple debating if there is a hardware problem with the display? Or is there any way to fix the issue I have not already tried? This is really annoying. Normaly I would not worry about minor display differences but the issue seems to make the images darker on comparative measurements against other ipad2 units including the one I bought for my wife. The only difference in the latter case is my ipad2 with problem display is a black model 32GB versus the 16GB white model ipad2 my wife has.

Thanks for the advice, but there is no Apple store within the city I live. The nearest is 300 km away.

Apple Support for purchase of AppleCare for Mac Mini / Cinema Display Combo

Below is an email that I recently submitted to Apple for feed back on the support system. I am writing here to find out if anyone might have any ideas about how to address this issue without resorting to a 2 hour wait on the phone (my last experience with Apple support). I have redacted some info with ID's and Case numbers as I know Apple does not actively monitor these forums so it would not make sense for them to be posted.
Here is the question:
How do others in the Apple community feel about the points that I make in this email? I am curious to know if I am off base in my expectations or if what I am requesting is reasonable?
Here is the email:
As someone who has spent 15 years as a web professional and has purchased/approved for purchase more than $1 Million dollars in Apple products, I have to say my recent experience with Apple customer service has been incredibly lackluster and almost insulting. Here is the issue that I am trying to resolve (not why I have written this email):
I recently purchased a mac mini and cinema display and in addition purchased apple care for both. I only received confirmation of apple care for the mac mini. Hence I have an issue.
Fail #1) I was asked when trying to register the apple care I purchased at MacAuthority, that I need to upload a receipt. I uploaded said receipt and then waited. Some time later I recieved an email (Jan 21) with with the following information - Case ID: XXXXXXXXXX / AppleCare Registration Number: XXXXXXXXXXXXX / Product Case ID: XXXXXXXXXXX saying my information had been received. I then responded to the email (Jan 21) saying that I did not see an option during the registration for registering both the monitor and the mini. I figured this was based on the registration number and maybe just did not show in the front end. I then waited 7 days to send another email (Jan 28). No response.
I typically spend my evenings taking care of things like this, as I can almost always address them through a couple of emails and it is done. I don't have time to sit on hold during the day waiting for a live person. Especially when I am doing work that ensures I can buy the product of the company I am waiting on hold with. Instead I try to rely on the most efficient method, which most companies have realized is email communication, when it is implemented properly.
Fail #2) Rather than making a call to Apple Support on my dime (during the day), I instead head over the support site thinking that at a minimum I would find a contact support form or an auto ticking email address. Heck maybe I would even be able to look up the case ID. To my surprise, there was no contact form, there was no support email address.
Fail #3) I then started hunting for the next logical step. I saw the link to the Express support and thought - "ah cool, they have a routing system to get my need to the right person/department". Errrrrr - wrong. Although that is what it appeared to be, in the end I was presented with only one option. Call back later. Seriously. SERIOUSLY
Fail #4) Now, after having spent more than 2 hours of my time trying to get this issue resolved, I am still going to forced to talk to someone on the phone. This is so incredibly insane for a modern web business who supposedly is fanatical about their customers!
I surely hope that this changes or my last purchase will be MY LAST PURCHASE. I have had so many experiences in the last 3 years that made me feel like I was inconveniencing "Apple". I am about to give up on the brand. There is a "greedy" feeling that I get when dealing with Apple rather than on of "wonderment"
There are lots of other options that I know provide a better customer experience. Why would I choose Apple over them? I dropped the iPhone for this reason and went to Android after having multiple issues with a support need that later ended up being a known hardware issue with the iPhone 3G.
I currently own two mac mini's, 1 cinema display, a 17" loaded MBP, a 15" loaded MBP, two airport extremes, an airport express and an iPad. I have spent over $11K with Apple personally in the last 2 years and I cannot get an option to contact someone by email or file a trouble ticket?
I truly hope someone has taken the time to fully read this email, as I cannot imagine that this is the message that Apple wants to send to its customers. If you have read this and can be so kind as to respond, I will gladly give you some other insights about how Apple can better serve its customers. If you can help me with my support issue, even better.
Jamie

Fail #1) I was asked when trying to register the apple care I purchased at MacAuthority, that I need to upload a receipt. I uploaded said receipt and then waited. Some time later I recieved an email (Jan 21) with with the following information - Case ID: XXXXXXXXXX / AppleCare Registration Number: XXXXXXXXXXXXX / Product Case ID: XXXXXXXXXXX saying my information had been received. I then responded to the email (Jan 21) saying that I did not see an option during the registration for registering both the monitor and the mini. I figured this was based on the registration number and maybe just did not show in the front end. I then waited 7 days to send another email (Jan 28). No response.
It's not clear to me on what information you were expecting from them. Did you, however, check the status of the coverage here to see if perhaps the coverage was registered correctly?
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Fail #2) Rather than making a call to Apple Support on my dime (during the day), I instead head over the support site thinking that at a minimum I would find a contact support form or an auto ticking email address. Heck maybe I would even be able to look up the case ID. To my surprise, there was no contact form, there was no support email address.
Apple does not provide support via email (except for the iTunes Store) and never has. Whether or not you wish to consider this a "fail" is your call, but they have always provided support only via the phone except for a short experiment with live chat which I believe they've abandoned.
Fail #3) I then started hunting for the next logical step. I saw the link to the Express support and thought - "ah cool, they have a routing system to get my need to the right person/department". Errrrrr - wrong. Although that is what it appeared to be, in the end I was presented with only one option. Call back later. Seriously. SERIOUSLY
Seriously. Though I think you misread. The option is available for you to set up a time when they can call _you. Or you can just elect to call later. It's your choice which you select.
Fail #4) Now, after having spent more than 2 hours of my time trying to get this issue resolved, I am still going to forced to talk to someone on the phone. This is so incredibly insane for a modern web business who supposedly is fanatical about their customers!
See number 1.
I surely hope that this changes or my last purchase will be MY LAST PURCHASE.
Suit yourself. I very much doubt that Apple will change their policy, since it's been the same for many years. There's nothing anyone here can suggest to change things or address them differently. You'll have to talk with them on the phone if the registration didn't go through as expected. Again, you can set up a time when they will call you so as to avoid waiting on hold.
Regards.

Getting Apple support for a corrupted .Mac password

Can someone give me an address at Apple where I can get support that will help me get into my .mac and mac mail accounts? I have called support and visited a Genius Bar but they both say I have to write. I have written e-mails to Apple Support and they promise to answer in 48 hours but after weeks no response. I need contact information where I can get some response.
Thanks for any help you can give.

Sorry to hear it. Perhaps you could get more attention for your situation if you insist on having the password changed or obtaining a refund.

Apple ID disabled, no response from Apple support for 5 days...

My itunes account was hacked and drained by "Kingdom Conquest" last week. I sent an email and got no response, even though the support form says I'll get one within 24 hours. I called apple support and was transferred back and forth before someone finally said they could help, and the said they had to disable my accont for 2 days as part of the refund process.
It's been a lot longer than 2 days, now, and I still get an error saying "your apple id has been disabled" every time i try to access itunes. I've tried resetting my password numerous times. I've tried calling apple again and everyone just keeps telling me to email support, as itunes apparently doesnt offer phone support (???). The last person i spoke to could barely speak english, which just added to the aggravation.
Why am i being punished for Apples horrible security? Re-enable my **** account or transfer my past purchases to a new one! This is ridiculous!

I also sent a support webform because 79,99 euro's worth of Pokerchips were bought by someone using my Apple ID.. I sent it 2,5 days ago, but still no reply.. My Apple ID is also disabled, but I managed to reset it and enter a new password. If Apple does not reply by tomorrow morning (GMT+2) I think I will send them an email. I hoped the Apple support would be somewhat faster than this..

Apple Support for USB

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