Apple website doen't recognise the serial number on my iPod Nano

Strange and frustrating!
I have a 1st generation iPod Nano. I received an email from Apple about a replacement program for the iPod Nano. I have been trying to check my serial number on the apple website, but it is not being recognised.
I took the product to the apple store in covent garden (london) where the CSR confirmed it looked right, and that if it wasn't being recognised I should email apple to get an answer. But I can't find an email address anywhere, all routes through the official support site seem to end in a dead end. I am bored looking!
Any advice from the community? it feels like a simple request from the mighty technology company.....to be able to email someone a sensible question!
Many Thanks
Matt

The Apple Store you visited should have been abled to assist you with the replacement process as well. Why not just bring it back and have them help you get the process started?
B-rock

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Apple website doen't recognise the serial number on my iPod Nano

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