Why wont apple recognise my serial number on my ipod when i try and register it?

trying to register it on apple but it doesnt recognise my serial number, any clues to why?

yeaah i went on the the settings and looked at the serial number on there but it still doesnt recognise it, the error message says that the serial number that ive entered isnt recognised.
i got the ipod as a present from a family member but it was brand new in the packaging when i got it, would it help if i went into the apple store?

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