APPLE WONT FIX MY IPODTOUCH!
So I've had my ipod for about 9months now, 3months ago the screen started to crash every now and then, I didn't think much of until now! my screen has changed colour! It hasn't been dropped, nothings spilt on it at all! I bought a case for it the same day!
I sent it to repairs and they refuse to fix it! what should i do?!?! Its still under warranty and the outcome is surely unacceptable.
What reason did Apple provide?
iPod was abused so not covered by warranty?
Apple could not recreate the problem?
- Make an appointment at the Genius Bar of an Apple store and discuss it with them.
Apple Retail Store - Genius Bar
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LCD SCREEN DAMAGE/APPLE WONT FIX
I was wondering if anyone else had this problem. I sent my Mini I pod in to be fixed because the screen was not showing just lines and a few words here and there. I had not dropped or caused any damage to my I pod. I had sent it in and Apple said it was misused and they wont fix it and I have to buy a new one. I had a protective cover on my I pod and it was always in my bag. They said the screen is so fragile and it could break easily. But still they wont cover it. I am fuming. It is completely unfair as I took very good care of my I pod. Has anyone else experienced this?
Sorry to hear about your dilemma.
My screen's backlight recently stopped working. Mine is a first gen out of warranty now for the last 6 months.
Oh well... Maybe check out the Nano and see if you like that better. That is what I plan to do, but whether I buy a Nano or another Mini, I am definitely buying the extended warranty!
It blows that these things don't hold up as well as a Macintosh, but they are obviously a different kind of product. -
Nano screen cracked, Apple wont fix
I just purchased my Ipod nano straight from the apple website less than 3 months ago. All of a sudden the screen appeares to have cracked. It now wont turn on, the only thing it will do is the backlight will light up if I plug it in to a computer. That is all, nothing will appear on screen. I did not drop or mishandle the Ipod in any way. I knew it was still under warranty and that apple would replace it, so I sent it in using their replacement service, only to recieve an email a few days later stating that the problem was caused by accidential customer abuse and it will not be fixed. That is complete garbage, I did not mishandle my ipod in any way. So im wondering why some people who have had the same apparent problem have gotten their ipods fixed for free, but mine they will not fix?
No, not really. I live in Central Illinois, and all the Illinois stores are near Chicago, well over 100 miles away.
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Home button broke and Apple wont fix it?
I became a first time iphone user a little over a year ago through Verizon. I have an iphone 4. About 3 weeks ago (50 days after my one year warranty ran out, the home button on my phone broke. Sometimes it flat out doesnt respond, other times it acts as if it is pressed in and constantly flips between the desktop and open apps and also activates voice command and randomly dials people. Essentially it has become unusable.
I've gone through the list of common fixes for this problem and tried them all. I've tried calibrating the home button, using the charging adapter to unstick the button, ive tried the isopropyl alcohol in the button, nothimg fixed it. I even did a full format and restoring of the phone.
I finally took it to my local Apple store. They looked at it, determined it was indeed a hardware issue with the button and told me they will not repair it and that my only option is to buy a new 4 for $200. I was willing to pay to have this issue fixed as I am out if warranty and do not have any coverage plan but they wont do that. Im pretty unsatisfied with this answer as you would expect. As a first time Apple customer I dont have a good first impression. Im realistic and understand that im out of warranty and thats why im willing to pay to have it repaired, but when im told my only option is to buy a new phone...wrong answer. I now just feel as if its a tactic to increase revenue. Not surprising, I know.
Anyone ever experienced this before and have any suggestions? Unless it fixes itself or I get a satisfactory resolution from Apple, I'll probably activate an old phone, wait a year for my verizon contract to renew and get an android.wdr4 wrote:
I finally took it to my local Apple store. They looked at it, determined it was indeed a hardware issue with the button and told me they will not repair it and that my only option is to buy a new 4 for $200.
It is actually a refurbished iPhone 4 and it is $149 (U.S.)
See this -> http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
You can go back and speak with the manager and explain how you feel.
Be nice but firm. Don't simply complain.
-> http://www.forbes.com/sites/jennifercohen/2013/12/09/6-effective-ways-to-get-wha t-you-want-now/
-> http://lifehacker.com/how-to-use-the-secrets-of-master-influencers-to-get-wha-14 54693003
-> http://lifehacker.com/5765795/how-to-complain-to-get-what-you-want-without-being -a-huge-******* -
HT200006 Apple wont fix Iphone because 'been tampered with'
Im really struggling with what or where to go from here... And it seems a lot of people are having the same problem... My iphone 5c is still under warranty and after taking it to the Apple shop 3 hours of waiting the man comes back and says sorry I cant replace the phone as its been tampered with... I was given no proof or written evidence to tell me why/how or anything... What am I to do now? Is this apple just trying to pass my warranty on? It seems apple are very good at selling there products but not taking responsibility afterwards? Anyone had this issue and what was done? Ive been told I need to have it collected and taken in for testing... Im unsure whether this is just a waste of time to have my phone returned and be told again its been tampered with.... Well yes by your staff!!
. Well yes by your staff!!
Not by my or any one elses here
This is a user to user community .Apple do not read or respond here ,suporised you did not realise when you read and agreed the ToU of the Community -
Is it true that apple will fix your products once for free ?
Is it true that apple will fix your products once for free ?
my iphone just turned off last night and wont turn back on...Is it true that apple will fix your products once for free ?
No.
my iphone just turned off last night and wont turn back on...
Standard troubleshooting...
Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
If still a problem restore with your backup.
If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
If still a problem, it's likely a hardware issue. If still under warranty, take it in to Apple for a potnetial warranty replacement. If not, you may be able to get an out-of-warranty replacement for $149. -
My MacBook Pro 15-inch with NVIDIA GeForce 8600M GT graphics processors just failed. Do you guys know if apple still fixes them?
I tried last week. The best I could get was a discount on the repair, but the damage to my logic board by the GPU caused it to no longer boot. The program ended in December last year, but it has been extended in the past.
If you have no other damage you might be able to get a flat rate tier 1 repair if you are in the USA. -
Apple, please fix this bug. Sending scanned images to "Pictures" is not what I want nor what I was able to do in every previous operation system. I want to save all scanned items in a specific folder - NOT "PICTURES" Please fix this bug NOW!
I only use Image Capture, so I can't speak for other software.
Here is how I select a Scan To destination:
If you are using the minimal details screen, you should have the same submenu to the left of the page size. -
The tap to click does not work with mountain lion as it did before the mountain lion install. I purchased a brand new imac in August of 2011 and got a wireless keyboard and selected the wireless trackpad instead of a mouse. The trackpad worked wonderful pre upgrade with tap to click. Now after the install of the newest beast, I have to actually press the trackpad rather than a slight tap. I have carpel tunnel and this is causing great stress upon my hand. How do I get apple to fix this major issue with mountain lion?
Perhaps, I was not clear enough.
I have an imac purchased in Aug. 2011 which came with Lion 10.6 (two uprades before mountain lion)
Recently, I just purchased a macbook pro retina with Mountain Lion
On my imac, my settings allowed me to "tap to click" everything EXCEPT the initial log in at the star up of my imac, again running Lion 10.6
On my macbook pro retina which has Mountain Lion, I set up the "tap to click" option, but notice that a "hard" click was neccessary when trying to click things. I thought this was a macbook thing (my first one) so I went and upgraded my imac to Mountain LIon, BIG MISTAKE! Now both my imac AND my macbook only have limited "tap to click" options. Before mountain lion I could "tap" to highlight and select text, tap and drag, and many other thiings that Mountain Lion has disabled.
I am truly surprised that no one has noticed this MAJOR issue.
Is there a way to uninstall this update, similar to how on a PC you can go back to a restore point.
On another note even the way PREVIEW has changed is less user friendly, there used to be icons on the bottom right corner of the screen, now I have to double tap and select the option I would like to switch between contacts and thumbnails. This is really annoying and is causing me time when reviewing files.
Just in case anyone was wondering, I did go to system preferences -> trackpad -> select tap to click
In fact almost all of the trackpad functions have been selected. -
The heat vented from the back of the laptop caused the glue to fail and now the screen is separating from back of the lcd case near the hinges. I know for a fact that this issue is known by Apple as I have seen the issue reported at least a dozen times. This laptop was considerably more expensive than any comparable laptop at the time I bought it. I bought it believing that I was buying a quality product from a quality company. I've owned many laptops and I have never seen anything like this. My laptop is out of warranty but this is really besides the point. This is clearly a factory defect that Apple should remedy. What do I need to do to get Apple to fix this design flaw?
Ask Apple.
We're just regular users here, nobody from the company shows up except for the invisible moderator who purges your posts, threads or self. And if any employee is around, the lawyers probably prevent them from identifying themselves. -
Apple is suppose to be the pinnacle of usability and, yet, I want to throw my new IPhone 4s as far as I can and watch is smash into a million pieces on concrete. Seriously, I've already got three things that irritate the **** out of me. First, there are Apple apps that insist on playing sound even though the sound is turned off. If I flick a switch to turn the sound off, I want the sound off!!!! Second, if I do not want a totally unnecessary feature like Game Center, I should be able to disable it. I completed most of the Angry Bird levels with 2 or 3 stars and now I have to start over from square one. Maybe, this happened when I upgraded to the 4s but it sure seemed to happen when I joined Game Center. Tomorrow, I am going to reset my 4s to factory defaults to try to get rid of my Game Center account. I don't want Game Center! I do need Game Center! I hate Game Center! Finally, I had an alarm go off to wake me up and there was a Snooze button but no button to turn the alarm off. I flicked the slider to access the main screen expecting to see something to turn the alarm off but there was nothing. The alarm just kept alarming. I had to warm boot my IPhone to shut the alarm off! Really, Apple!!!!
The sound is turned off. Only, some Apple apps like YouTube and Siri make sound when the sound is turned off. It is very embarrassing when this happens at work. My question was how do I tell Apple to fix this?
Turning off game center does not work. The games just prompt me to sign in when they are started.I have tried everything I can find online to stop this behavior. It is annoying and should not happen. My question was how do I tell Apple to fix this?
The alarm went off. There was a green thing that looked like a button but pressing it did nothing. There was a red button that said snooze. I did not want to snooze. I wanted to turn the alarm off. I slid the bar to unlock the phone and there were no running apps with a button to press. The alarm just keep running. I have not had this problem since it first occurred. The alarm now shuts off when I just unlock the phone. It may have happened because I had another alarm app running. The two may have interfered with each other. I would like to tell Apple about it.
It also annoys me that the button that closes apps leaves the phone app running. If I press on a number at 6:00 AM to get information about who called me, the phone automatically dials the person back and my natural reaction is to press on the button to close the phone app but the phone keeps dialing this person at 6:00 AM. It is a bad design. I would like to tell Apple about it.
Finally, I looked all over Apple's site to try to find someplace I could send them a polite message to let them know that I was not happy with these "features" but could not find anything. It is extremely frustrating to have issues with a product and not being able to tell the manufacturer about it. So, you grow up!.
When trying to fix the Game Center issue, I saw a link someone posted to report issues with the IPad to Apple. The answer I am looking for is where is the link to report issues with the IPhone. -
from what i have heard this is a common problem. at first my sound occassionally didnt work but now the sound icon in my tool bar at top of screen has gone and there are no settings to get it back. my sound has completely stopped working
please help
i need to know what the problem is and if it is able to be fixed, and also how much the repair would cost or if apple would do it even if laptop is out of warranty ??
thanksmonique13 wrote:
from what i have heard this is a common problem. at first my sound occassionally didnt work but now the sound icon in my tool bar at top of screen has gone and there are no settings to get it back. my sound has completely stopped working
please help
i need to know what the problem is and if it is able to be fixed, and also how much the repair would cost or if apple would do it even if laptop is out of warranty ??
thanks
What generation MacBook Air? You might start here:
https://discussions.apple.com/thread/1736638?start=0&tstart=0
Apple will fix it. No pricing without making an appointment with the Genius Bar at the Apple Store. Usually an Authorized Apple Repair Store can do it with a faster turn around time and less expensive pricing. -
When apple will fix the problem of the Bluetooth. It is not working after the upgrade to7.03
when apple will fix the problem of the Bluetooth. It is not working after the upgrade to7.03
there is no problem with B/T and iOS7.0.3 in my case used on iPhone 5 and 4 in several environments including in car
Do a reset
restore with back up and if required as new -
HT4557 I have two apple tvs but my ipodtouch & ipad only picks up one please if you can help?.
I have two apple tvs but my ipodtouch & ipad is only picking one up Help !!!
Did you try here:
Troubleshooting AirPlay and AirPlay Mirroring
Did you also try turning off the one ATV that the devices do see?
Both ATVs have different names, right?
Did they both show up before? -
My ipod touch 4th generation's audio jack is no longer making a connection with my headphones, i dont think my ipod is under warranty and therefor would i be able to pay apple to fix my ipod.
If not under warranty,
Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself if you are up to it
iPod Touch Repair – iFixit
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