Nano screen cracked, Apple wont fix

I just purchased my Ipod nano straight from the apple website less than 3 months ago. All of a sudden the screen appeares to have cracked. It now wont turn on, the only thing it will do is the backlight will light up if I plug it in to a computer. That is all, nothing will appear on screen. I did not drop or mishandle the Ipod in any way. I knew it was still under warranty and that apple would replace it, so I sent it in using their replacement service, only to recieve an email a few days later stating that the problem was caused by accidential customer abuse and it will not be fixed. That is complete garbage, I did not mishandle my ipod in any way. So im wondering why some people who have had the same apparent problem have gotten their ipods fixed for free, but mine they will not fix?

No, not really. I live in Central Illinois, and all the Illinois stores are near Chicago, well over 100 miles away.

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LCD SCREEN DAMAGE/APPLE WONT FIX

I was wondering if anyone else had this problem. I sent my Mini I pod in to be fixed because the screen was not showing just lines and a few words here and there. I had not dropped or caused any damage to my I pod. I had sent it in and Apple said it was misused and they wont fix it and I have to buy a new one. I had a protective cover on my I pod and it was always in my bag. They said the screen is so fragile and it could break easily. But still they wont cover it. I am fuming. It is completely unfair as I took very good care of my I pod. Has anyone else experienced this?

Sorry to hear about your dilemma.
My screen's backlight recently stopped working. Mine is a first gen out of warranty now for the last 6 months.
Oh well... Maybe check out the Nano and see if you like that better. That is what I plan to do, but whether I buy a Nano or another Mini, I am definitely buying the extended warranty!
It blows that these things don't hold up as well as a Macintosh, but they are obviously a different kind of product.

Nano Screen Cracked

My Black Nano 2gb has a cracked screen I purchased it on 30/September 2005 from Micro Anvica in Oxford/Regent St London.
Apple care in the Uk I can not contact tried to book service repair online and it says my 1 year warranty has expired. Can any one help with instructions on what I should do to get Apple to repair/replace this defective unit.

Hi,
That's crazy! There is now way your warranty is expired. Take the nano to an Apple store and calmly explain what happened. Hope you have a store near you somewhere. The other alternative is to contact customer service instead of Apple Care. I don't know the number in your area but you should be able to find it.
Good luck
Yosam

My phone is frozen with the black screen and apple. wont conncet to itunes

i have it connected to usb and it wont read teh phone at all.

HI Eric, thanks for responding, i have done that. it flashes a quick shut off and when i turn it back on nothing. i then tried to hook it up to computer with usb and itunes and it is not reading anything? any clue what could have happened? here is what i did ... earlier, my battery going low, so i decided to plug it in to outlet. when i went back to it, it didnt look like it ever charged and the black screen with apple was on it ..

APPLE WONT FIX MY IPODTOUCH!

So I've had my ipod for about 9months now, 3months ago the screen started to crash every now and then, I didn't think much of until now! my screen has changed colour! It hasn't been dropped, nothings spilt on it at all! I bought a case for it the same day!
I sent it to repairs and they refuse to fix it! what should i do?!?! Its still under warranty and the outcome is surely unacceptable.

What reason did Apple provide?
iPod was abused so not covered by warranty?
Apple could not recreate the problem?
- Make an appointment at the Genius Bar of an Apple store and discuss it with them.
Apple Retail Store - Genius Bar

Home button broke and Apple wont fix it?

I became a first time iphone user a little over a year ago through Verizon. I have an iphone 4. About 3 weeks ago (50 days after my one year warranty ran out, the home button on my phone broke. Sometimes it flat out doesnt respond, other times it acts as if it is pressed in and constantly flips between the desktop and open apps and also activates voice command and randomly dials people. Essentially it has become unusable.
I've gone through the list of common fixes for this problem and tried them all. I've tried calibrating the home button, using the charging adapter to unstick the button, ive tried the isopropyl alcohol in the button, nothimg fixed it. I even did a full format and restoring of the phone.
I finally took it to my local Apple store. They looked at it, determined it was indeed a hardware issue with the button and told me they will not repair it and that my only option is to buy a new 4 for $200. I was willing to pay to have this issue fixed as I am out if warranty and do not have any coverage plan but they wont do that. Im pretty unsatisfied with this answer as you would expect. As a first time Apple customer I dont have a good first impression. Im realistic and understand that im out of warranty and thats why im willing to pay to have it repaired, but when im told my only option is to buy a new phone...wrong answer. I now just feel as if its a tactic to increase revenue. Not surprising, I know.
Anyone ever experienced this before and have any suggestions? Unless it fixes itself or I get a satisfactory resolution from Apple, I'll probably activate an old phone, wait a year for my verizon contract to renew and get an android.

wdr4 wrote:
I finally took it to my local Apple store. They looked at it, determined it was indeed a hardware issue with the button and told me they will not repair it and that my only option is to buy a new 4 for $200.
It is actually a refurbished iPhone 4 and it is $149 (U.S.)
See this -> http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
You can go back and speak with the manager and explain how you feel.
Be nice but firm. Don't simply complain.
-> http://www.forbes.com/sites/jennifercohen/2013/12/09/6-effective-ways-to-get-wha t-you-want-now/
-> http://lifehacker.com/how-to-use-the-secrets-of-master-influencers-to-get-wha-14 54693003
-> http://lifehacker.com/5765795/how-to-complain-to-get-what-you-want-without-being -a-huge-*******

IPhone Screen Cracked (iPhone wont turn on)

I was wondering if anyone could tell how much it would be to get a new iPhone refurbished 1G?

Or you can just sell your cracked screen iphone. You probably get some $$$ for it on ebay. After that you can just get a still working used iphone.

HT200006 Apple wont fix Iphone because 'been tampered with'

Im really struggling with what or where to go from here... And it seems a lot of people are having the same problem... My iphone 5c is still under warranty and after taking it to the Apple shop 3 hours of waiting the man comes back and says sorry I cant replace the phone as its been tampered with... I was given no proof or written evidence to tell me why/how or anything... What am I to do now? Is this apple just trying to pass my warranty on? It seems apple are very good at selling there products but not taking responsibility afterwards? Anyone had this issue and what was done? Ive been told I need to have it collected and taken in for testing... Im unsure whether this is just a waste of time to have my phone returned and be told again its been tampered with.... Well yes by your staff!!

. Well yes by your staff!!
Not by my or any one elses here
This is a user to user community .Apple do not read or respond here ,suporised you did not realise when you read and agreed the ToU of the Community

Droped my ipod touch 5g and wont charged (screen cracked)

Droped my ipod touch 5g and wont charged (screen cracked)

Apple will exchange your iPod for a refurbished one for this price:
Apple - Support - iPod - Repair pricing
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

My ipod nano 6th gen fell out of my pockey and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed

My ipod nano 6th gen fell out of my pocket and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed? It is pretty frustrating, it fell from about 3 feet out of my pocket and now looks like it was beaten by a hammer.

Debbie:
deborahfromwindsor wrote:
he advises restarting by inserting the OSX disc and pressing down the C button to reboot from there then selecting disk utility, hard disk and repair.... Does he mean me to hold down the C key on the alpha keyboard or the ctrl key?
Should I just ask for my money back??? If it is a simple repair do I just literally push the disc in, push the power button and hold down the C button?
That's where I would begin, too, with
Repair Disk
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.TStatus of HDD at the bottom of right panel, and report if it saysanything but Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
If DU reports errors it cannot repair you will need touse autility like TechTool Pro,Drive Geniusor DiskWarrior
First we need to determine if the issue you are experiencing with the computer is software or hardware based. Once we have gotten things sorted out there should be time enough to make you decision about keeping or returning it.
cornelius

My ipod touch died in the middle of a upgrade and now it wont come back on. When I charge it, it just goes to the apple but not the home screen. how do i fix it

my ipod touch died in the middle of a upgrade and now it wont come back on. When I charge it, it just goes to the apple but not the home screen. how do i fix it

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

The other day I dropped my iPod touch and the screen cracked and my warranty is up how do i get it fixed. Do I order an screen and have Apple repair it of do I have to

The other day I dropped my ipod touch and the screen cracked and my warranty is up how do I get it fixed. Do I buy a screen and bring it to Apple to repair od do I have to repair it. Please help me

Apple does not repair iPods, but will replace the entire iPod for a flat fee; see the Repair Pricing section here:
http://www.apple.com/support/ipod/service/faq/
There are independent iPod repair services that may be able to replace the screen for less. Do a web search for "ipod repair". Some places also will sell parts and instructions for doing the repair yourself, but the connectors and parts are delicate and it's easy to cause further damage, so attempt this only if you are confident in your skills.
Regards.

Can you send your iPad to Apple to fix a cracked screen?

Can you send a ipad (3rd gen) with a cracked screen to Apple, will they fix it and how much will it cost?

The standard 1-year Apple Care warranty only covers defects in materials and workmanship, not damage due to accidents.
Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th generation
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
 Cheers, Tom

Hello, My iph5s screen cracked according an accident I just had it since February with threeG mobile network , I have been told I can replace my phone or get it fixed by apple for free, can you please let me know what should I do about this matter ?

Hello, My iph5s screen cracked according an accident I just had it since February with threeG mobile network , I have been told I can replace my phone or get it fixed by apple for free, can you please let me know what should I do about this matter ?

Oh well that's what I heard because it's about the 90 days warranty ,,. Anyway can you please tell me what I can do to get it fixed ? It's a not really big crack in the right bottom side of the screen

My friend had dropped my ipod touch 4g and the screen cracked and it used to be jailbroken but i restored it will apple fix my screen or give me a replacement one for half price?? and cheap if possible

My friend had dropped my ipod touch 4g and the screen cracked and it used to be jailbroken but i restored it will apple fix my screen or give me a replacement one for half price?? and cheap if possible

Apple only may, because it was jailbroken, exchange your iPod for a refurbished one for this price. They do not fix yours. Contact Apple to see.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself
iPod Touch Repair – iFixit

Nano screen cracked, Apple wont fix

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