AppleCare for iPhone 3G / Advance replacement service UK

Having had a good look around the UK online store, it seems as though the Applecare for iPhone is currently unavailable or has been deleted. Is anyone aware of what has become of it, whether it might return or will an alternative me made available otherwise?
Having made use of Apple's own support with respect to macs I've owned in the past, I'm keener to purchase Apple's own hardware/software support than that of a third party insurer.

Thanks for the reply. I've just checked with the UK online sales people; Yes, Applecare for iPhone is currently withdrawn. The phone itself has a 1 year hardware warranty from Apple, and tech support is available for the duration of the airtime contract (18 months in most cases with O2 UK).
With luck the AC for iPhone will return at some point as you suggest.

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IPhone 4 advance Replacement service help

I have set up an advance replacement service for my iPhone 4, my question is how am I supposed to return my original iPhone 4?
Will the courier give me the new phone and take the old one or will the courier deliver my iPhone 4 And I'll have to post the original one back

is there anyone in the uk who can help me, coz i remember the advisor saying that the courier would pick it up, but im not sure, so can anyone confirm this for me. i dont want the courier man taking my iphone 4 you see.
and can someone tell me what courier apple uses

Cannot buy applecare+ for iphone

i ONLY found out about applecare+ for iphone through a friend. i tried to buy it online, but it said i need to make a genius appointment. so i made the appointment. when i went in they said i was past 30 days since i bought the phone so i had to call applecare.
i called applecare, after 4 hours on the phone i got escalated all the way to a senior admin applecare agreement admin who would not help me purchase the applecare+.
i'm at a loss for what to do. nowhere in the terms and services does it say you have to buy within 30 days of purchase. they added it to the website after the fact. anyway, i made the appointment when i was within my 30 days.
Here is proof their terms and conditions do NOT specify a day limit for purchase except within the first 2 years of purchase:
http://www.apple.com/legal/applecare/applecareplusforiphone.html
please help!

the apple website is not the official terms and agreement, legally. what i linked to is the legal terms and agreement. nowhere there does it say there is any kind of limit on when you can purchase it.
if it is ONLY listed on their website, then technically they would have to require each apple store employee to take you to that site when you buy the phone.
as i've said, the APPLE employee that sold me the phone did not tell me there was a 30 day limit on my warranty purchase availability, nor did ANY of the follow-up emails from Apple congratulating me on my ******** purchase of this crappy phone.
it is misdirection and false advertising and misrepresenting the product.
the 30 day is an artifice created by Apple. This was verified to me by Eric and Lonnie and Frank and Valisha all from Apple support.
I'm trying to ascertain if other apple users have had this same problem with Apple violating their contract with users.
see the link I posted above. there is no reference to a 30 day limit.

Why Apple didn't provide AppleCare+ for iPhone in Malaysia ?

Hi, may I know why Apple didn't provide AppleCare+ for iPhone in Malaysia ?
http://store.apple.com/my/browse/home/applecare
Thank You.

we are all just users here like you - we have no insight into why Apple does or does not do something

Price for iphone 4 refurbished replacement?

I'm just curios about the price of an out-of-warranty replacement for my by mistake damaged iphone 4
i couldn't find any apposite answers for my issue thus i place this question

You can look this up for your country:
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in U.S. dollars and are subject to local tax.
When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above. This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.
Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details."
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

How can I get Advance Replacement Service added to our current contract?

We have a contract with description "SBS 8x5xNBD 3yr Small Business Support Svc(SBS)" which still has two years due. How can I tell if it already includes Advance Replacement for our country (Mexico) ? If not, is it possible to add this service?

I'm not sure but if you give the Small Business Support Center a call with your contract number or product serial number handy, they will be able to answer you.
Per their contact page, their telephone number for their customers in Mexico is 001-866-915-4503.

Cannot sync application and applecare for iphone 3G

I had many sad problem with my handphone since bought in Sept 2008. Trying to resolve the problem at Chadstone Melbourne in Dec 2008, but they only mentioned that it was the application that was a problem. Apparently I lived in overseas and bought the iphone3G outright at Optus.
I have problem with syncing application that are more than 50Mb. Any update of an application that are more than 50 MB, during syncing it will switched/restarted the iphone for many times until I decided to delete the apps. What should I do?
I also had try to find out if there are any extended warranty to iphone in Australia, it seemed that there were none. Could anyone help? My reason was to maintain guarantee toward my Dec 2009 returning to Melb to service this phone.
Any suggestion and help welcome.
Thx

Welcome to the discussions,
Did you try to reset your phone by holding the sleep and home button until you see the Apple logo?
Do you use wifi to update apps with more than 50MB?
I also had try to find out if there are any extended warranty to iphone in Australia, it seemed that there were none.
After AppleCare for the iphone was introduced in the US it took some time until I could buy it in my Apple Store, so maybe you'll have to wait a little longer or call Apple Store Australia and ask if they know about that program.

I have been overcharged for an Ipod Classic replacement service?

Yesterday I have applied for the Apples Ipod replacement/repair service. I had confirmation that they had shipped the new replacement out but I have been charged both ($140 - which I agreed to pay for the cost of the service), but also $194 on top of that and had no confirmation on what that payment was for! Is this just a deposit so I will get it back when I ship my broken ipod classic to apple? Please someone respond as I am rather annoyed of this hidden payment. Thanks.

THERE NO LICENSE. I am paying for a one year membership (paid 10 months and have not add access to creative cloud) So I recently had to request a month trial period which I am currently using. Please explain that?! Can I please have a telephone number for the North Africa Middle East Region so that I can discuss this matter with someone? Why is this so difficult. For 10 moths I have heard different stories and today after insisting they send me the reply they promised me 1 month ago I revived this wishy washy response:
From: [email protected]
Hi Jennifer,
Thank you for contacting Adobe Customer Service
Jennifer, we are sorry to hear that you were unable to use Creative Cloud apps purchased under the order number 25937842424. We see that the above request has been forwarded to relevant team. The relevant team are still working on your request. Once response received, we will update you accordingly. We apologize for any inconvenience that might have caused to you in this regard.
Regards,
Adobe Customer Support.
PLEASE CAN SOMEONE CLARIFY WHAT IS GOING ON HERE?????

Making a case to a Genius for iPhone 4S battery replacement

Due to poor battery performance, I recently asked a Genius to declare my 4S a lemon and replace either the battery or the whole unit. I'd jumped through all of the remediation hoops, hard reset/rebuild, etc, and it looked like a legit lemon to me. The Genius assessment was that my battery performance was within the acceptable range and thus my request was politely denied. I'd like to understand what constitutes a replacement-worthy battery condition and whether there is a standard that is applied consistently across all Geniuses in all stores.
In the past, I've had my 3GS replaced by the Genius Bar for poor battery performance and the assessment seemed very subjective. This time with the 4S, the Genius used an iPad to download logs from my phone, notably the battery usage statistics for the two weeks prior. These are the Usage and Standby values that you can see in the Settings > General > Usage screen. They average two weeks worth of these values for their assessment.
In my case, the average Standby value was 18 hours. The Genius said that this was within the normal range and that 10-11 or worse would warrant concern. I don't recall if the average usage value came into the discussion.
I have two issues with the assessment:
1) It didn't take into account "booster charges". Standby measures duration from 100% charge to the time you read the setting. In the case of the Genius assessment, it seemed to measure the duration between 100% charge and the lowest charge level before a full recharge started. Lets call this a "battery day". The problem is that if you plug in during the middle of a battery day, you extend that day and skew the meaning of Standby duration. The iPhone notes this by showing the message "The iPhone has been plugged in since the last full charge". The problem is that the Genius doesn't take this into account. But simply, my average Standby of 18 hours was only that high because I was extending the battery day with brief booster charges.
2) Even without regard to the above, 18 hours is vastly less than the advertised 200 hours and significantly less than my informal poll of Standby values of 4S owners.
So my question is: Is there an objective Apple standard on what average Standby and Usage need to show to warrant replacement?
Thanks.

You may already be aware, but just in case, note the following quote from https://www.apple.com/support/products/iphone.html indicates that the battery must be at 50% or more from original specs before they will replace it under AppleCare+.
Service coverage is available only for the iPhone and its original included accessories that are defective in materials or workmanship or for battery depletion of 50 percent or more from original specification.
Another option you may consider would be to pay $89 Cdn to have the battery replaced: Apple - Support - Service Answer Center

IPhone 3G warranty replacement service NZ

I have just experienced abysmal repair service for the iphone. It seems it is a New Zealand issue and I am interested to hear if anyone else has had similar experiences or whether this is just a one-off, bad-luck case?
I bought my first iphone 3G outright (at a $1000) at magnummac. It broke 11 months into the warranty period (unable to connect to any wifi network). I started by contacting vodafone, as directed by the apple website, and magnummac, and had to go through a game of being passed from one company to another for several months. In the end I had been in contact with the iphone service desk at vodafone (three times), magnummac (once on the phone, twice I drove to the shop), apple (once at the Genius bar in Paris, once in Sydney, and then on the phone to Australia), phoneinsure and finally mobilephoneRepair (twice in person at the shop and countless times on the phone). Apple eventually agreed that the problem was a hardware defect, extended the warranty (which had off course expired by then!) and replaced the iphone at no cost. It took mobilephoneRepair 24 hours to do this.
I had my second (replacement) phone 4 weeks, when it broke. This time it wouldn't even recognize any wifi network. By now I had done some searching on the internet and it seems this problem is not all that uncommon. I phoned apple direct and was assured it would be covered under warranty. I was given a case number, which would confirm this. However, this was when the truly terrible service started. Vodafone has now changed their after sales repair service provider from mobilephoneRepair to Bright Point. It will cost you $22.50, just to get the phone from one Auckland location to another. There is no option of dropping it off or picking it up yourself, because Bright Point does not deal directly with customers. The entire process of replacing a phone under warranty will take 2-3 weeks. Most of all, you will need to spend hours on the phone, speak to numerous people, explain your situation repeatedly and do all the groundwork of checking warranties yourself, because Bright point has no idea how to do this, or at least those staff dealing with customers queries, don't (and they don't seem to have access to the workshop staff, who need to make these warranty assessments). It has now been almost 3 weeks since I have handed my phone in, with all the details which were necessary to make a warranty replacement, and i still don't have a phone.
I won't bore you with all the sorry details, but I can tell you that everything I say here is true. In most other coutries, the apple Genius bar will deal with apple warranties, but we don't have an apple store in NZ. If vodafone NZ and apple NZ are trialling a new system, they need to know if it is failing miserably.
3 weeks is not an improvement on 24 hours. This is the 21st century, apple and vodafone are both big players in the market and customer service is a big issue for, well, all customers. What are they thinking??
Has anyone else had a similar experience?

Thanks for the replies.
I agree that apple should sort it out. But that is precisely the problem. We don't have an apple store in New Zealand, so apple seems to be uninterested. I have been to the apple stores in Paris and Sydney, but they won't have anything to do with iphones which were not bought in that country. Even the apple nz website will only allow you to contact their support services if you have bought the phone online from them. For all other iphones, irrespective of where you bought them in New Zealand, apple has conveniently passed the responsibility on to the carrier, which is vodafone in New Zealand.
Both vodafone and magnummac (which is the store I had bought it at) won't fix it either - they pass it on to this third company (Brightpoint), which has been giving shocking service. 3 weeks turnaround for an iphone replacement in the 21st century, is terrible service.
Since when does a big company like apple allow a third rate outfit like Brightpoint to handle their warranty repairs and replacements. Are they not interested in good customer service?

[solved] missing latest backups for iPhone after getting replacement phone

Thought I would share this one in case anyone else runs into it.
My the speaker on my wife's iPhone 4 on Verizon had stopped working for phone calls for the second time and a restore didn't fix it, so she returned the phone and they gave her a new one at the store. We had made several backups over the last few days, the most recent was this morning.
So tonight we hooked up the new phone to iTunes and got ready to restore it, but iTunes said the restore was last updated in FEBRUARY. What?! My wife freaked out thinking all her photos etc. were now lost for good.
I held off on the restore and decided to do some checking around before doing anything. I found the folder where the restore files are, and sure enough I found files from today. I copied that folder just in case. I also checked in iTunes itself and the backups were listed. So what was up?!
It finally occured to me that we had recently upgraded her phone to iOS 5, but that the new iPhone 4 from the store was probably still on iOS 4 -- maybe iTunes was not smart enough to see this situation and tell us about it, and maybe it won't listed iOS 5 backups for an iOS 4 phone.
Well that turned out to be the case. But what to do to fix it? I figured if I could get iOS 5 onto the phone, we would be all set. But I didn't want to tell iTunes to label it as a new phone either -- I'm not sure if that would be permanent or what. So I took a leap of faith and held down the power button and home button simultaneously for a while, past the power off notification, until the phone prompted to be connected to iTunes to be restored.
Then I plugged it back into the computer (this is Windows 7, by the way). Sure enough iTunes said it detected a phone in recovery mode, and would I like to have iTunes restore it to factory settings and put on the latest iOS? I sure would, so I did that and waited...
After that was done, iTunes wanted me to active the phone with Verizon. We had already done that an hour earlier over the phone, but tried it anyway, and it failed. We ignored that failure and went into the phone in iTunes -- it now asked if it was a new phone or if we should restore it -- and the backup from this morning was listed. Phew!
Finally completed the restore. I noticed that all of the passwords for all apps were lost -- unlike with a normal restore/backup on the same phone -- but everything else (pcitures, apps, etc.) was there. Thank goodness!
So, if you have upgraded the iOS version and have to replace your phone and the nreplacement has an older iOS verison, then that may explain why your backups appear to be missing...

Yes, I tried. But nothing is working. I am feeling bad as such a costly phone stop working in 1.4 year ?
I am just sharing my experience.
I am not ranting but yes angry as I am eligible for upgrade in Nov 2012 so don't want to pay $149 for replacement as I can upgrade to iPhone 5.
Apple expert please help me how can I fix it. It's completely software issue.

Is iphoto for iphone designed to replace the regular photos app?

When i baught iphoto I expected it to accuattly replace the regular photos app i was really excited to get it and when i did wow not at all what i expexted from apple

Well i baught it for many reasons but one of them. Was that i needed a refresh of the photos app i have had every iphone since the beggining and it bored me so when i saw iphotoit seemed that way like a newer way of seeing your photos while having awesome editing tools. The tools are really cool but was hoping it to be less lagy and to actuatlly replace the photos app At least that is how i saw it

My iPhone 5's serial number isn't eligible for iPhone 5 battery replacement program, but clearly has battery problem. Help?

I was relieved and not at all surprised to find out that Apple was recalling certain iPhone 5s for battery replacement. I was sure mine was one affected. (My battery doesn't last more than 4-5 hours after a full charge at normal use.)
Having entered my serial number on this page: https://ssl.apple.com/support/iphone5-battery/ I was told that my phone wasn't eligible.
I sincerely think my phone has a defective battery and that the range of serial numbers should be broadened beyond what Apple calls a "very small percentage of iPhone 5 devices."
Anyone know how I can get Apple to help here?

I have the same problem with a iPhone 5c which was purchased last fall (2013) after the Replacement Program time frame. It drains with minimal use.
We have several iPhone4's, 2-3 years old, which have never had this issue.
From reading all of these responses/questions, Apple really needs to address this issue for all 5's. This is a big problem, when the phone is completely unreliable.

Signal booster for iPhone / AT&T domestic service

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ATT has announced a microcell booster. You'll have to contact your local ATT office for pricing and availability.

Where should I take my ipod touch 4g for an official battery replacement service ?? btw I live in Jedddah, Saudi Arabia

so where should I take it since I'm still new to ipod touches ?

Check iZone Stores near you. They are the only Apple reseller I know. You may check on them for a battery replacement.

AppleCare for iPhone 3G / Advance replacement service UK

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