IPhone 4 advance Replacement service help

I have set up an advance replacement service for my iPhone 4, my question is how am I supposed to return my original iPhone 4?
Will the courier give me the new phone and take the old one or will the courier deliver my iPhone 4 And I'll have to post the original one back

is there anyone in the uk who can help me, coz i remember the advisor saying that the courier would pick it up, but im not sure, so can anyone confirm this for me. i dont want the courier man taking my iphone 4 you see.
and can someone tell me what courier apple uses

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AppleCare for iPhone 3G / Advance replacement service UK

Having had a good look around the UK online store, it seems as though the Applecare for iPhone is currently unavailable or has been deleted. Is anyone aware of what has become of it, whether it might return or will an alternative me made available otherwise?
Having made use of Apple's own support with respect to macs I've owned in the past, I'm keener to purchase Apple's own hardware/software support than that of a third party insurer.

Thanks for the reply. I've just checked with the UK online sales people; Yes, Applecare for iPhone is currently withdrawn. The phone itself has a 1 year hardware warranty from Apple, and tech support is available for the duration of the airtime contract (18 months in most cases with O2 UK).
With luck the AC for iPhone will return at some point as you suggest.

How can I get Advance Replacement Service added to our current contract?

We have a contract with description "SBS 8x5xNBD 3yr Small Business Support Svc(SBS)" which still has two years due. How can I tell if it already includes Advance Replacement for our country (Mexico) ? If not, is it possible to add this service?

I'm not sure but if you give the Small Business Support Center a call with your contract number or product serial number handy, they will be able to answer you.
Per their contact page, their telephone number for their customers in Mexico is 001-866-915-4503.

IPhone 3G warranty replacement service NZ

I have just experienced abysmal repair service for the iphone. It seems it is a New Zealand issue and I am interested to hear if anyone else has had similar experiences or whether this is just a one-off, bad-luck case?
I bought my first iphone 3G outright (at a $1000) at magnummac. It broke 11 months into the warranty period (unable to connect to any wifi network). I started by contacting vodafone, as directed by the apple website, and magnummac, and had to go through a game of being passed from one company to another for several months. In the end I had been in contact with the iphone service desk at vodafone (three times), magnummac (once on the phone, twice I drove to the shop), apple (once at the Genius bar in Paris, once in Sydney, and then on the phone to Australia), phoneinsure and finally mobilephoneRepair (twice in person at the shop and countless times on the phone). Apple eventually agreed that the problem was a hardware defect, extended the warranty (which had off course expired by then!) and replaced the iphone at no cost. It took mobilephoneRepair 24 hours to do this.
I had my second (replacement) phone 4 weeks, when it broke. This time it wouldn't even recognize any wifi network. By now I had done some searching on the internet and it seems this problem is not all that uncommon. I phoned apple direct and was assured it would be covered under warranty. I was given a case number, which would confirm this. However, this was when the truly terrible service started. Vodafone has now changed their after sales repair service provider from mobilephoneRepair to Bright Point. It will cost you $22.50, just to get the phone from one Auckland location to another. There is no option of dropping it off or picking it up yourself, because Bright Point does not deal directly with customers. The entire process of replacing a phone under warranty will take 2-3 weeks. Most of all, you will need to spend hours on the phone, speak to numerous people, explain your situation repeatedly and do all the groundwork of checking warranties yourself, because Bright point has no idea how to do this, or at least those staff dealing with customers queries, don't (and they don't seem to have access to the workshop staff, who need to make these warranty assessments). It has now been almost 3 weeks since I have handed my phone in, with all the details which were necessary to make a warranty replacement, and i still don't have a phone.
I won't bore you with all the sorry details, but I can tell you that everything I say here is true. In most other coutries, the apple Genius bar will deal with apple warranties, but we don't have an apple store in NZ. If vodafone NZ and apple NZ are trialling a new system, they need to know if it is failing miserably.
3 weeks is not an improvement on 24 hours. This is the 21st century, apple and vodafone are both big players in the market and customer service is a big issue for, well, all customers. What are they thinking??
Has anyone else had a similar experience?

Thanks for the replies.
I agree that apple should sort it out. But that is precisely the problem. We don't have an apple store in New Zealand, so apple seems to be uninterested. I have been to the apple stores in Paris and Sydney, but they won't have anything to do with iphones which were not bought in that country. Even the apple nz website will only allow you to contact their support services if you have bought the phone online from them. For all other iphones, irrespective of where you bought them in New Zealand, apple has conveniently passed the responsibility on to the carrier, which is vodafone in New Zealand.
Both vodafone and magnummac (which is the store I had bought it at) won't fix it either - they pass it on to this third company (Brightpoint), which has been giving shocking service. 3 weeks turnaround for an iphone replacement in the 21st century, is terrible service.
Since when does a big company like apple allow a third rate outfit like Brightpoint to handle their warranty repairs and replacements. Are they not interested in good customer service?

My iPhone4 is showing no service so i power down but when i power back up it says to plug into itunes and restore, i had this same issue with another iPhone and apple replaced it but its doing the same thing on this phone any help would be apprecaited

my iPhone4 is showing no service so i power down but when i power back up it says to plug into itunes and restore, i had this same issue with another iPhone and apple replaced it but its doing the same thing on this phone any help would be apprecaited

AAAAAANNNNNNDDDDDDD go figure no one can help!!!!! i just dont know what to do, i guess no-one else does either lol!!!! thanks anyway!!!!!

Sync Outlook: Advanced: Replace information on this iPhone (how to set as default)

Every time I sync Outlook with iTunes (iPhone 4s) I have to select -> Advanced -> Replace information on this iPhone, and then check Contacts and Calendar. I want this to be the DEFAULT action when I connect my iPhone. As it stands I have to turn on the "Prevent iPods, iPhones, and iPads from syncing automatically" in Preferences so that I have a chance to turn on the Replace option in Info -> Advanced.

Hi there Greg,
Welcome to Apple Support Communities.
It sounds like you want to always replace content on your iPhone 5S with content from Outlook on your PC, to do this you’ll just have to Reset the Sync History in iTunes as shown below.
Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - Apple Support
To reset sync history:
Open iTunes.
From the Edit menu, choose Preferences.
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Click the Reset Sync History button.
If the issue continues and you know all of the data is on the computer:
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Scroll down to the Advanced section, and under "Replace information on this iPhone/iPad/iPod touch" select Contacts or Calendars.
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Cheers,
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Many of the times my Iphone 5s shows "No Service" in the specific network area, but if the same sim card is used with other mobiles in the same network area, it shows good network.. i did restore but still not working.. please help me..

My Iphone 5s shows "No Service" in the specific network area, but if the same sim card is used with other mobiles in the same network area, it shows good network.. i did restore,change sim card, reset all the settings but still not working... please help me..

Please do not double post a subject. Iphone 5S I answered your other thread.

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Hi,
I have an iphone5 which its proximity sensor does not work. In Australia I went to Melbourne Apple Center and after inspection they want to replace it with a new one, but after seeing its part number (including LL/A), they refuse to replace it because it is not an Australian iphone. It should be noted that I also have an applecare service for my iphone. Now I am really confused what I shall do for this case. I cannot go to USA at the moment and I need my iphone which now it's really useless for calling when I do not want to use handsfree. My current apple support case number is 426298085 and I have D87469214, 426306629 and D87468601 apple service request numbers which have been canceled due to the mentioned reason.
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From applecare protection plan for iphone:
"6.2 Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the Covered Equipment cannot be serviced in the country it is in. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Apple may repair or exchange defective products and parts with comparable products and parts that comply with local standards."
Haha. Known issue maybe means there are several numbers of replacement for this reason. A quick internet search shows such a thing...

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My iPhone 4s is locked in speaker mode where it tells me every time I touch a new app and it outlines the app I touch and requires me to touch the screen twice in order to advance. Please help me remove this setting

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HT1386 Where did "Info Advanced Replace Information on this iPhone" go in iTunes 12?

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http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

IPhone 4 advance Replacement service help

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