AppleCare Service Problem (Recived less than 60GB ipod).

Hello, I recently sent in my 60G ipod for service and it appears it was replaced with a new one. The problem is, I have been cheated out of about 5 gigs of memory. When I connected my ipod to my pc for the first time it read, Free: 55.68 GB. Is this normal? Should I complain about this and who should I contact? Thanks for any help,

As an aside, this applies to all hard drives. So when you are talking about gigabytes, the real size in your computer is only 0.93 times what is stated on the box. So a "250GB" will be around 232 and a "160GB" drive is really less than 150GB. So don't feel too bad about your 5GB, if it was a "250GB" iPod you would have lost 18GB. Or as an extreme example, with 500GB drives being available now, you actually end up with 35GB less in real storage. That is more than an entire 30GB iPod of pretend storage.
Patrick

Similar Messages

Form problem with less than (le)

I have a form, when users push the next button there will be
some input field checking before the user is realy going to the
next page.
Now I want to check if the zip code (Netherlands) is not less
than 6 postions.
In the begining I used this code:
if (zipcode_txt.text eq "") {
result_txt.text = "Your zipcode is empty";
But now I want to check if there are really 6 positions in
the input field. I have already been trying this code, but that's
not working:
if (zipcode_txt.text le 6) {
result_txt.text = "Your zipcode is empty";
Can someone help me out here

I don't know why you want to use "eq" and "le" instead of
"==" and "<" but you should at use:
if (zipcode_txt.text.ength < 6) {
result_txt.text = "Your zipcode is empty";
}

Problems using ' ' (less than) symbol in JavaScript

Using JSC EA 2 and I can't use the less than operator '<' in JavaScript.
When I use an expression such as
if( a < 10 )
I get an error saying
"The content of the elelments must contain well-formed character data or markup"
However, if i change that to
if( 10 > a )
I have get no error and everything works fine.
Anyone else experience this "feature"

Hi,
Use the following code clip (withing opening & closing ) wherever you want to use JavaScript in JSC.<script language="JavaScript" type="text/javascript"><![CDATA[
// Drag onto the JSP Source -- usually within the <head> tag
// Your JavaScript code goes here, for example
function postMessage(message) {
alert(message)
]]></script>
You can create a code clip on JSC palette for later use.

Brand new Zen, less than 1 hour use..crashed and will not b

Purchased on 5th of June 2006, less than hr use and not working!!
SPECS
TYPE - TYPE : Zen Micro Photo
Capacity - 8GB
DATE - DATE June 5th 2006
PRICE - $99
COUNTRY - US (whilst on holiday, I bought 2, one for a US friend and one for me)
ACCESSORIES -None
SOUND QUALITY - decent!
USER INTERFACE - UI is ok
SOME COMMENTS - IT has now crashed with less than hours use, it will not boot up, will not charge via USB,it's brand new.. so no. I hate this player. A player should never have this type of problems with less than hours use!!!
SUGGESTIONS - MAKE A PLAYER THAT WORKS
BATTERY LIFE - THe first time I used it, I had just had my friend transfer her music files onto it after doing the same to her player. I just wanted to make sure that it worked properly this was on the 8th of June
on the 9th I got on a flight and headed to the UK, I did not use the player at all, but I noticed that the battery life had slightly reduced even though the player was off.
On Saturday the 0th I went for a walk to and used the player for no more than 30mins.
Everything seemed fine, I adjusted a few settings like the sensitivity of the touch pad and put the player on shuffle. I got home, shut the player down and fell asleep.
Sunday (today) June th. the player refused to boot when switched on, it just hung on the floating creative Zen micro screen. I shut it down and it took ages for it to shut down even though it didn't fully boot up.
I called my friend in the US and asked her if shher battery was failing she said no, I installed the softtware on my machine, slid the back of my zen, removed the battery and replacd it immediately.
After installing the software, I connected the ZEn to the machine via USB, nothing happened.
It won't charge, the Zen windows explorer doesn't hink anything is connected to the machine.
I am severely disappointed. I spent $400+ buying 2 players with creative, I do not expect a new product to fail so miserably on its first outing.
Where the heck do I go from here...
creative owes me an apology and a decent brand new replacement.
A very very dissappointed buyer indeed!
In summary,
THe player will not boot up
It will not charge
I cannot get it into recovery mode
The screen remains blank
It did not come with a mains charger, just a USB cable to charge via the computer
How can such a shoddy product be released?
I bought this product int he US with my credit card..
I would have to go back to the US in order to get a refund and I would have to do this before 4days are up. which means the deadline for a refund is 9th of June 2006
Would creative be willing to incur my costs and time to fly back to NY in order to return this nightmare of a product!!
This is soo shoddy it is unbelievable.
Creative please rescue your reputation and sort this out.

Unfortunately scratches aren't considered a defect.
If the click wheel stopped working or the screen went bad, then that's covered under warranty. But scratches, unfortunately aren't. I would do a search. There have been a few people with success with scratch removers.
The iPod comes partially charged. There's also that fast chargering, and a full charge.
check out the iPod support site for tips on maximizing battery life.
http://www.apple.com/support/ipod/tutorial/ipgettingstartedt6.html
AL
iMac G5 20 (woo hoo!!) Mac OS X (10.4.1)

TS1702 all of my apps on my ipod touch dont respond or will close themselves after a short period of time. ive had my ipod touch for less than a year. what can i do to fix this problem?

all of the apps on my ipod touch dont respond, or will stop working after a short period of time. ive had my ipod for less than a year and this has been a reaccuring issue for a while. what can i do to fix this problem?

Have you tried a hard reset yet? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
Otherwise, try a restore from an earlier backup in iTunes.
iTunes: Backing up, updating, and restoring iOS software
And lastly, restore to factory defaults in necessary.
B-rock

7th Gen IPod nano- battery not charging- less than 2 years old- Maple service centre says buy new IPod as not possible to change battery in India

IPod Nano 7th Gen- battery problem- less than 2 years old

When you connect it to the computer's USB (or to a USB power adapter) so that it has power, does it still operate properly? If it does, you are saying that as soon as you disconnect it from power (even after it has been connected for a while), it immediately shuts off?
Or is the iPod "dead" when you connect it to power?

My iPod Touch [gen 3] battery suddenly is lasting less than an hour.

I've had my iPod since the summer of 2010. It's worked fine up until the last week or so. My original cord's white covering started to fray and you can see the silver wire protection, so I bought a new one. That one worked fine, but then it started giving me a screen on my iPod that said "Charging is not compatible with this accessory." And about three months ago, that cord just stopped working all together. So, I switched back to my original after putting electrical tape on it and it charges with no problem now. Well, now it's three months later and my iPod is suddenly only holding a charge for less than an hour. I put it on the charger when I go to bed, and take it off when I wake up. The only other time it goes on my charger is when it dies suddenly, or if I'm listening to it in my car because it charges it automatically when I plug it in through the USB cord to my CD player in my car. But, I'm really ticked off that it's already breaking because it's only 2 years old, and I can't afford another one.
Does anyone know what could possibly be making my iPod die so fast? I have notifications turned off of most of my apps, the only exception is Draw Something, Facebook, and Words With Friends. I have my brightness at the medium setting. And I've deleted a lot of apps this morning in case that was the problem. I don't listen to music that often on it, when I do it's when I plug it into my car. I mostly play games and stuff, but I took it off the charger an hour and fifteen minutes ago, and within 45 minutes I got the notification that I had 20% battery left.

1. Check the cycle count of the battery. It may be due for replacement.
2. If not, follow these instructions.
3. You can also try resetting the SMC.
4. Make sure your system is up to date in Software Update.
5. Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed.

Why my ipod touch 4 gen battery last less than a minute

hi i have a problem with my ipod touch 4 gen battery. one mothn ago my girlfriend drop my ipod toch and it broke the screen but i can still use it. the only problem is now battery runs out in less than a 1 minute . does that means i have to replace the battery ? it charge and is say fully charge but it wont lass more than a minute on can someone tell me whats going on please .. thank you..

You iPod is broken. It appears it is more than the screen and maybe more than the battery.
Apple will exchange your iPod for a refurbished one for $199 for a 64 GB on and $99 for the others. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Try fixing it yourself if you are up to it
iPod Touch Repair – iFixit

My local apple store is in Belfast, Northern Ireland. Do you reckon if I trade in my iPod touch 4g black (less than I year old) I will get a new white iPod touch for free??

My local apple store is in Belfast, Northern Ireland. Do you reckon if I trade in my iPod touch 4g black (less than I year old) I will get a new white iPod touch for free??
Please Post !!!!!!!!

No, Apple does not offer that kind of exchange.
If you had a valid problem covered under the Warranty or AppleCare, they would swap it out for an identical item (including same color).

Problems with the Fios 20/5 connection speed in my area dropping down to less than 3mbs.

I have written out a flyer that I plan to go door to door with. Since I am under contract with Verizon, I am forced to honor my side of the contract. Even if they are allowed to make me pay for a service that I am not completely getting. I am very displeased and as soon as my contract is up, I will change back to My local cable companies all in one that does not require a contract and has no issue such as the one I am having.
Do you have Verizon Fios Internet?
Are you on the 20/5 connection?
If so, you may not be getting the speed you are paying for. I am on a 20/5 connection and when my computer is on for longer than an hour the internet download speed with Verizon Fios starts to slow down until it is below 3mbs. It takes about 24 hours to get down to 3mbs but only about an hour or two to get down to about 6-7mbs when I am paying for 20mbs…
I have 3 computers in my home that have Windows Vista, Windows XP home edition and Windows Media Edition 2005. All of the computers run into this same exact issue, I have tried every setting I could think of with my 24 years of computer technical experience. I finally took one machine with Windows XP and ran a full format on the hard drive and reinstalled a fresh Windows Xp Operating system onto the hard drive so it is a bare bones OS. This way there is no other software on the machine that could possibly be causing the problem and found that when I connected online through Verizon Fios the machine still ran into the same exact issue. This proves to me that the issue is not on any of my machines.
Now all of this time my buddy that lives 1.2 miles away from my house has been having the same issue with three computers at his home also. He has Windows Vista on two machines and Windows XP Pro on one.
When I concluded that it was a Verizon Fios issue, after a few months of trying to get by, researching, diagnosing and losing much information in order to verify it was on Verizon’s side, I contacted technical support at Verizon’s online website. The agent and I went through the regular procedure that anyone would have to go through and I patiently explained what I had done to try to diagnose the issue. The agent came to the conclusion that he could not figure out the problem so he guessed that the Verizon router/modem may be the issue and told me he would send me a new one by mail.
I received the new Verizon router/modem, installed it and had to call to have it activated. Afterward it still had the same exact issue as the prior router/modem. So now we know it’s not my computers, it’s not the router/modem. My Verizon router/modem is connected right at the Optical Network Terminal (ONT), which is the box that connects the fiber-optics to your home, usually just inside or outside your garage wall. Mine is just outside…
From here my buddy, who has been having this problem also the entire time, called the local office of Verizon Fios and an installer was setup to come over to his home and trouble shoot the issue. My buddy called me and told me when the installer was headed to his home and I met him at his home to see what the installer found and in hope that my issue would be fixed at the same time. The installer went through the system at his house and was frustrated about not finding the reason for the issue and ready to leave without fixing anything. I simply asked that he stay long enough to see the issue present itself within an hour-hour and a half.
His laptop itself already showed the speed drop from 20mbs to between 16-17mbs, it was on its way down. He basically told us something that online tech support already stated to me, it is extremely difficult to prove it is on Verizon’s side. In other words it is extremely difficult to prove it, in a way that will convince Verizon to check its own servers, routers and software updates to their own systems. The installer, good guy, couldn’t/wouldn’t stay but we did convince him not to simply drop the issue. He called shop and they sent another installer out to take over the issue.
The new installer, great guy, got up to speed on what was already done at my buddies home. The first installer, checked and replaced the Verizon router/modem, checked the wiring and splitters. Basically went through the entire system up to the Optical Network Terminal (ONT), the box that connects the fiber-optics to your home. He pulled and replaced the Optical Network Terminal (ONT), thinking that perhaps the unit was compromised. While he was doing this job a tech was called and asked to stop by for assistance with the issue. The tech checked the computers inside and tried to do some settings that the main office informed him to try. I explained to the tech that the same issue was happening at my house, that I went through every setting I could think of and find online to help alleviate the issue. After some shop talk about what I had tried, including the full format and reinstall of the operating system on one of my machines, he just as I came to the conclusion that it couldn’t be with the computers and since everything that had to do with the Verizon Fios system from the street to the end-user computer had been checked, verified and/or replaced, the issue had to be coming from Verizon’s main office.
The installer had already checked the main at the road that has the 3x2 green service cover on it by the side walk. Everything was in good working order. The tech called the main office to see if my buddy and I were on the same hub, basically a big splitter that continues the service from the main office to the homes, we were not. So that was ruled out…
My understanding of the system ends there. The only other components I know of are the Main branch’s routers, servers and software.
Verizon had a new connection speed added to their system, 25/15 about the same time our issue began. So I am guessing that when they updated the system to include this new connection speed they corrupted the software for the 20/5 connection.
We have been waiting to hear from the tech that was at my buddy’s house, to see if the issue will be dealt with. My buddy has called him a couple of times and he has mentioned that he is trying to get it addressed and to call back if we hadn’t heard from him. He remembered who he and I were and what the issue was, so I believe he is taking it seriously. How far he can move the issue is beyond me…
I want to add that my buddy and I have been customers with the all in one package from Verizon Fios since their services have moved into our area, about a year and a half… It has only been since about June that this issue has presented itself, before then we were on 7th heaven with the speeds. We couldn’t have been more than happy with the services.
This issue has caused that to all go afoul, not only do the speeds get down to less than 3mbs but the speed is not smooth at all. Rather the 3mbs speed is stop and go, freezing in between at times, very choppy. Barely usable at times, unless you restart the computers and start over.
We are hoping that anyone with Verizon Fios Internet Services will keep an eye on their speeds by going to http://speedtest.net and doing tests to verify they are getting the speeds they are paying Verizon for.
This is what it will take for Verizon to take this issue seriously is to gather everyone on the system that may be having the same issue. I believe it is everyone that is within the 1.2 miles from my house to my buddy’s and will distribute flyers to each and every house in between.
If you find that your speed is not as fast as it should be please contact me and I will add you to the list, this way we can see exactly how far this problem covers and perhaps it will also help to show a pattern and understanding as to why the issue is present in the first place.
My contact information,
I have left this out here, you can contact me on these forums...

Actually what this came down to was an issue between Windows Vista and an Ethernet Card on one of the machines in each of our local networks.
Even though our two machines are 6 years apart, we both have the same ethernet adapter on our main desktops. A RealTek RTL8139/810x Family Fast Ethernet Nic. It seems that the adapter does not work at the 20mbs download speeds with Vista. For some reason the adapter does not shut down when the computer does? I don't understand why but it doesn't, it keeps the connection alive. I removed the ethernet cable and pulled the power cable and had my two other computers still connected to the network and found that the issue was resolved. The way I found out was that I used the connections on my main computer to hook up one I had laying around and through further testing found the problem no longer existed...
Then I realized that my buddy and I installed Windows Vista at about the same time, a couple of months ago. Funny how you can forget an important detail like that. Then I remembered that he had the same identical ethernet adapter as I did, I had noticed that while trouble shooting his computer at his home but didn't think it was important at the time. Until the issue was narrowed down to the adapter, then it all seemed to all fall into line.
Quite humbling... In the end, anyone who has Windows Vista and this NIC probably will have problems with the 20mbs download speed of the computers on their own networks. I tried the latest Vista driver from RealTek and also tried to roll back the driver, with no success....
Back at the beginning when we first had fios installed in our homes there wasn't an issue when we had the 10/2 speeds and had Vista. Then we decided to change from Vista to XP because we both were having issues as to what programs you could use and which you could not, shortly after having fios installed. Then when verizon upgraded us to 20/5 we were amazed at the speed and still had no issue because we had XP on our main computers with the RealTek adapters...
We reinstalled Vista because it seemed like we were having more issues with XP by getting hit with Antivirus2008 and its variants and thought it time for a change back...
It didn't really hit us that Vista could be the culprit because we both have a laptop in our networks that have had Vista on them from the get go when there were no issues... We also didn't notice just how bad it was right away and over time kind of left the Vista install out of the equation.
Just strange that one computer can effect all the other computers on the network, even when it is shut down...
I allowed the other two computers to run 24hours and the issue did not present itself, when I added the main computer with the RealTek adapter back to the mix it reappeared. The Realtek adapter is the only real common denominator between his machine and mine.
So now we have three choices,
We can go back to Windows XP.
We can buy a new NIC or a wireless card to replace the RealTek...
Hopefully this post will help anyone else who runs into this problem, it has been very frustrating to say the least...
Thanks to everyone for their help and I apologize for complaining about verizon when it was not a verizon issue. I came to the conclusion that the only part verizon really played was upgrading us to a 20/5 tier which I am thankful for...
Would be nice if this card was on a list that Verizon support could use to troubleshoot , diagnose or eliminate for future support issues.
Message Edited by keiser0619 on 08-06-2009 03:58 PM

SSRS 2008 R2 is extremely slow. The query runs in less than a second in the dataset designer but if you try to view the report it takes over 10 minutes. I have read this is a bug in SSRS 2008 R2. We installed the most recent patches and service packs.

SSRS 2008 R2 is extremely slow. The query runs in less than a second in the dataset designer but if you try to view the report it takes over 10 minutes. I have read this is a bug in SSRS 2008 R2. We installed the most recent patches and
service packs. Nothing we've done so far has fixed it and I see that I'm not the only person with this problem. However I don't see any answers either.

Hi Kim Sharp,
According to your description that when you view the report it is extremely slow in SSRS 2008 R2 but it is very fast when execute the query in dataset designer, right?
I have tested on my local environment and can‘t reproduce the issue. Obviously, it is the performance issue, rendering performance can be affected by a combination of factors that include hardware, number of concurrent users accessing reports, the amount
of data in a report, design of the report, and output format. If you have parameters in your report which contains many values in the list, the bad performance as you mentioned is an known issue on 2008 R2 and already have the hotfix:
http://support.microsoft.com/kb/2276203
Any issue after applying the update, I recommend you that submit a feedback at https://connect.microsoft.com/SQLServer/
If you don’t have, you can do some action to improve the performance when designing the report. Because how you create and update reports affects how fast the report renders.
Actually, the Report Server ExecutionLog2 view contains reports performance data. You could make use of below query to see where the report processing time is being spent:
After you determine whether the delay time is in data retrieval, report processing, or report rendering:
use ReportServer
SELECT TOP 10 ReportPath,parameters,
TimeDataRetrieval + TimeProcessing + TimeRendering as [total time],
TimeDataRetrieval, TimeProcessing, TimeRendering,
ByteCount, [RowCount],Source, AdditionalInfo
FROM ExecutionLog2
ORDER BY Timestart DESC
Use below methods to help troubleshoot issues according to the above query result :
Troubleshooting Reports: Report Performance
Besides this, you could also follow these articles for more information about this issue:
Report Server Catalog Best Practices
Performance, Snapshots, Caching (Reporting Services)
Similar thread for your reference:
SSRS slow
Any problem, please feel free to ask
Regards
Vicky Liu

My less than 5 month old imac 21.5 desktop is causing me some concern,it is slow to start, problems with bluetooth.problems with wi fi.whe its turned off i notice a graying in the four corners of the screen,this is i think the effects of overheating.

my imac is less than 5 months. old tommorow it goes to murcia for ¿repair?.a 25.1 1mac desktop is a formidable piece of workmanship but thatdoes not stop anything going wrong,as ive found out.in the last month it has begun to heat rapidly thus i think causing a graying in the 4 corners of the screen,this is ugly.as i keep my mac in pertfect grace ie free of dust and prints,also it freezes frequently and downright frustrating.has anyone else had similar problems.on a footnote i beleive apple care will come thru shining,but an answer to my question,wich is why in only 5 months has my imac gone wrong.

Sorry to hear you're having issues with your Mac, but just like pretty much everything else, things can go wrong.
The key is what Apple will do about it now that it has gone wrong. Because you are under warranty, contact AppleCare and explain the issues you are experiencing. There is a chance that your iMac may have to be sent in for repair.
My iMac has had issues since first bought in late 2009, in one form or another and has been repaired three times. AppleCare are going to replace the item sometime in the future, I have no idea when, but I have been without a working Mac for over three weeks now, actually it might be over four weeks.
As you said, AppleCare will sort the problem out for you, let's hope it's not a lengthy repair and they get you up and running quickly.

Verizon store personnel and customer service less than useless!!

I'll try and make this as short and concise as possible:
1. went to Walmart to research cell phones and available carriers/plans.
2. Verizon rep Melissa was in-store, introduced me to the prepaid $45/month plan and talked me into a "new" Motorola Luge.
3. Researched the Luge, piece of crap two year old technology, rebranded Motorola M. Wanted to change phones, upgrade to Samsung S4 or Moto X.
4. Tried to buy replacement phone online through Verizon website. Could not do so without paying another $45 monthly charge.
5. Called customer service, was assured I could add the $45 for the new account I had to create in order to get the Samsung (which came with a new phone number) back on to my original account and phone number once I made the swap to the new phone.
6. Received the new S4, swapped SIM cards, S$ now has my original number, Piece of crap Motorola returned for credit, new account and number no longer needed/active, $45.00 not credited to my original account. WHAT A TOTAL RIP OFF!!
The only good thing about Verizon is the coverage. BIG WASTE of time going to talk to the imbeciles (mostly youngsters working on commission that just want to sell you stuff, not solve problems) or trying to call customer service. Obviously CS folks are either ill informed or completely dishonest!!!
BEWARE ANYTHING YOU ARE TOLD BY ANY VERIZON REP!!!
I WANT MY $45 CREDIT TRANSFERRED TO MY ORIGINAL ACCOUNT!!!!

If your phone is less than one year old, it is still covered by the manufacturer's warranty. I would take advantage of that and request another replacement. It's your right as the consumer to request replacements until you get a device that works, that's in the contract you signed. What's also in the contract you signed is that your replacements past the 14 day Worry Free Gaurentee period will be certified like new, AKA refurbished. Verizon doesn't hide that information from you before you sign, it's all right there in the black and white text of your contract.
As far as Verizon being unwilling to sell you a new iPhone for $199, they refused to do it because it would cost them money. When you signed your contract, you paid a subsidized price for the phone. Verizon sold you that device at a LOSS, and planned on receiving 20-24 months of revenue from your monthly plan to make up that cost. If they sold you a subsidized iPhone and put you in a new contract, they would never recover the LOSS that they took on the Blackberry Storm. You can buy a new phone from Verizon at any time, at full retail price. Buying a phone at full retail price is the only way to purchase a device that does not cost Verizon money up front.
My reccomendation? Get another Storm replacement and see how it goes. If that's still not the phone for you, look to eBay, Craigslist or friends/family for a used replacement. Prices on eBay are likely to pretty good for older models of the iPhone now that the new hotness has been released.

HT1338 My macro is less than a year old. I have no problem viewing video until lately the problem arise everytime I watch video it keeps on pausing about 40 to 50 seconds then play again. Then it repeats again. I am wondering what is the problem?

My macbook pro 13" is less than a year old and I have no problem with speed and video until lately. Everytime I watch video it keeps on pausing for 40 to 50 secs. then play then repeats again. I tried to play the same video on my ipad and I have no problem. Can somebody have an answer to my problem?

If it is less than a year old it is still under warranty, get it serviced.
https://selfsolve.apple.com/GetWarranty.do

Internet slows down at night to less than 1Mbs, poor customer service

I'm having the same problem. I had originally 1-3 Mbps (Oct 2008 - Jan 2012). It used to work fine but then the speed seems to be slowing down as years passed by, I was getting less than 1Mbps most of the time so I upgraded to 3-7Mbps with 2 years holding period (Jan 2012 to Jan 2014). From Jan 2012 to Nov. 2012 it was fine, then starting Dec. 2012, the internet started to slow down at night. I'm getting 6-7Mbps during daytime and until around 9pm, then the internet slows down to less than 1Mbps after 9pm. Then starting mid January 2013, the situation seems to get worst, the internet slows down starting around 7pm, and then on the 3rd wk of January, the internet started to slow down as early as 5pm.
I've contacted the customer service twice. First, the person who attended remotely accessed my computer and after more than 15 minutes trying to find fault at my computer, wiring, set-up or wireless router (instead of the verizon network), he realized he doesn't have any excuses and instead instructed me to hard reset the modem. I told him that if I hard reset the modem, he will be disconnected to my computer. He said, "that's fine, I will call you you to give instruction on how to set-up the modem". After I have hard reset the modem, he never called up and I was left all by myself figuring out how to set-up the modem. I've contacted the customer service the 2nd time, a different person attended and exactly the same thing happened, the guy instructed me to hard reset the modem but never called up after he got disconnected. I guess this is their expertise, how to rudely leave the communication once they figure out that they can't resolve the problem.
Once the 2 years holding period is over, I will change to other internet provider and will never switch back to verizon again. I will never ever recommend verizon to my friends and will share them my experience with verizon.

This is one of the reasons we are leaving Verizon as well. We previously left Brighthouse because the initial deal sounded great, until the rebates expired. When the price jacked up, I told them they had to better because Brighthouse was much less expensive for the same package but their service didn't slow down at 7pm. The customer service agent said I really couldn't compare the two because Verizon has a superior quality of service. I asked, "Then why does my internet slow down around 7pm, because the Brighthouse service didn't do that". All the customer service agent has to say was, "That's not true." Nice try. He essentially called me a liar, about something I've seen firsthand, and I have experienced that same 7pm slowdown with a similar service we had in NC. Sorry Verizon, we left Brighthouse because we thought we were saving a few bucks, and getting a higher speed on our internet. Not true on both accounts and we're going back. PS To the person who made this initial blog post, I noticed there were 484 views but no "likes" - it's because that button won't let you click it, at least that's what I experienced on my end. I'm certain there are a lot more people out there who deal with this same issue and are quite frustrated.

AppleCare Service Problem (Recived less than 60GB ipod).

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