Apples response to me regarding signal drop when holding phone

They said that they are investigating the possibility of a bad batch of antennas from a particular factory. This makes sense since some phones have the problem and some don't.
I have an appointment to have mine looked at Saturday at a genius bar.

Guess i'm one of the lucky one's, no problems
I remember last year when 3GS launched, all the complaints about yellow screens and of some batched phones. Dejavou all over again

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Broadband connection drops when a phone call is re...

Hi
I am new to this forum so please let me know if I don't supply all the necessary information.
For a couple of months now we have had a consistent problem with the broadband connection dropping when an incoming phone call is received, prior to this it had been fine for a long time. After making the normal user checks, as recommended by BT, the problem persisted. A BT engineer visited my house and was able to reproduce the fault at the master socket. He traced the line back, via the manholes under the street to a connection box outside the village. After working hard for four hours he seemed to have fixed the fault and was able to demonstrate streaming video uninteruppted by an incoming call. He told me that he had solved the problem by re-routing the line, he also replaced the mark 2 router with a mark 3 router. Twenty four hours later the problem returned and is again absolutely consistent - even with just the router connected to the master socket the broadband light will go out when an incoming call is received. On phoning the helpline I was told that there was a problem at the exchange, which should be fixed within 24 hours, but it wasn't and I didn't hear back. Further investigation showed that both of these issues had been marked as resolved. We are a long way from the exchange and have had a history of problems with both the line itself and the exchange. In the past the hard working BT engineers have always managed to get things sorted out when they have visited.
This time I am struggling, as I can't seem to find the right approach to BT to persuade them to build on the work that the engineer who came out so recently did - I always seem to end up describing the problem from the beginning and then being told that it is my internal wiring that is at fault, nobody will acknowledge any of the work that has been done by the engineer that visited or the person that approached the exchange.
Sorry for such a long post, but it is very frustrating - I have considered changing the phone number so that nobody can make any incoming calls, but then I would have no phone!!
Any ideas would be gratefully received.

Hi John
Thank you for your very prompt response. Clicking on that link does not show up any problems in my area or with my line. I have limited technical knowledge, but what you say about high resistance does fit the facts. We have had a lot of problems over the years, most of which have been traced back to faults between the box at the edge of the villagae and our house - we have had the line replaced more than once, although I'm not exactly sure what that involved. In the past the fault that recurred was very slow speed and dropping of the broadband connection, this is different now in that the speed is actually now quite good for our area, but the connection drops when a phone call is made or received. I did have the fault logged with BT, but it has now disappeared from "track faults" without being resolved.
When everything is working it is a very good service. My friend in an isolated village in North Wales had BT broadband as soon as his local exchange was enabled. It has provided faultless service ever since, at a higher speed than I can get on the outskirts of a major city.
Thanks for the support, it has made me feel much less isolated - I'll keep reporting it.
Regards
Richard

Video Signal Dropped when running slideshow screensaver

When I run the screensaver slideshow, the pictures display fine, but I loose the video signal from the mac mini after about 10 minutes. When this happens, I simply move the mouse and the signal comes back and I'm at the desktop.
The mac mini is connected to my Sharp Aquious LCD TV via the DVI port. The resolution is set to 1024 x 768 @ 60Hz.
Any ideas about what might be causing this or how to fix it?

Not sure what your application is, but if you are planning on running the screen saver 24/7, that would be a really bad idea. An LCD TV like the Sharp Aquos is backlit with flourescent bulbs that have limited life and running the TV around the clock will consume precious lamp life.

Airport extreme signal drops when/after using Skype

I used Skype-to-Skype twice yesterday and both times the wifi signal from the Airport (802.11 n /square base station) started to attentuate and then completely disappeared. In both cases, I had to turn off and re-power the Airport base station to get my wifi working again and to maintain full strength. Regular internet usage has not caused this problem. We do not use Skype often and, of course, I could be mistaking coincidence for causality but this problem has not happened before. I get my high-speed internet from my cable company; perhaps they are doing something to discourage Skype/VOIP???

I am having the same problems, I was using a standard TP-link router and upgraded to AEBS, now it takes up to 7 tries to get a stable (?) connection with the AEBS. If anyone has any ideas it would be great.

Note 3 poor reception, no signal, dropped calls. other phones have no problem. have reset it, pulled battery, support has reset towers etc. still having issues.

note 3 poor reception, dropped calls, no signal, 3g not 4g. out of service area message at home this is crazy. other phones have no problem,

Wow! That's quite the large area, Nicki05. The service along Interstate 65 is pretty strong in general. Do you use any type of case on your phone? Has your phone been replaced through your warranty when you gave our Tech Support a call?
JenniferH_VZW
Please follow us on Twitter @vzwsupport

Internet drops when cordless phone rings

My internet is dropped every time my phone rings. I never had this problem before I connected the airport extreme to my Imac. How do I fix this? What's wrong?

Hello mrmikal. Welcome to the Apple Discussions!
My internet is dropped every time my phone rings. I never had this problem before I connected the airport extreme to my Imac. How do I fix this? What's wrong?
Most likely the problem is that you are operating both the AirPort's wireless network and the portable phone in the same 2.4 GHz radio band. This is a known problem and, as you found out, the main symptom is loss of connectivity during a phone call.
There are several potential fixes for this:
o Change radio channels on either the AirPort or the phone.
o Change radio bands on either the AirPort or the phone. The newer 802.11n AirPort will operate in either the 2.4 or 5.0 GHz bands. There are also portable phones that operate in either the 900 MHz or 5.8 GHz bands.
o Use a non-portable phone.

Data is dropped when I receive a phone call - Lumi...

Is it normal to get disconnected from mobile internet while you're on a call? I was on 3G using Lumia 920 at the time it happened. I was talking to someone and needed to look something up in the broswer but was surprised I could not.
Is there a way to do it?

On some network carrier/service provider its normal for data to be dropped when on phone call. But I suggest you confirm it with your service provider too.
On 2G GPRS, I guess its called DTM which allows both voice and data to work simultaneously. But speed may drop when on call. On 3G, it allows only IM and emails to work simultenously when on phone call. Its service providers limitations.
Also provide name of service provider and country name here, so that people using same network might help you.

IPhone 6 freezing after WiFi signal drops

Anyone else having recurring OS freezing and hanging problems after a sudden WiFi signal drop?
The phone seems fine on WiFi for a period of time, sometime hours, sometimes days but then all of a sudden the signal strength drops to one and everything goes crazy. Trying to turnoff WiFi from the control center doesn't have any effect (it looks like it's off but the wifi indicator remains on). If I try an go into the settings app, it comes up as a blank white page and hangs. Sometimes I can go back to the home screen, sometimes not but the phone will freeze up solid or eventually reboot. If it reboots or I do a hard reset the wifi switch is grayed out and can not be enabled.
If I perform another hard reset the wifi switch will sometimes be accessible again but the phone seem unstable. It will reboot randomly or simply freeze up. The last time it froze on the apple boot screen and I had to put the phone into recovery mode to restore it.
I have iOS 8.1.1 installed and have done a dozen hard resets and restored as a new phone from iTunes twice in the past week. It's driving me nuts because the phone just seems unstable.

I have reset the modem everytime this happened. That is why I believe this could be a software problem between iOS 8 or iPhone 6 wifi and the band in which the airport express communicates.
Today I have disabled the airport express and began using the wifi from the HUB of my internet provider. So far no drops on wifi signal no freezing, no crashing. Connectivity seems much faster and clean now. Lets hope it keeps this way.

N8: signal drops 3-4 bars when i hold my phone fro...

I've been experiencing this strange problem for few weeks with my N8. When I'm receiving or making a call,network signal level drops from full to 2 bars. Happens only when i hold my phone from its lower end(where menu button is located). As long as i hold phone from its upper end(where audio jack is located), signal level is maintained to full bars. Such fluctuations don't occur when phone is lying still somewhERE. Signal starts dropping only when phone is held by its lower end. Happens while accessing 3G too. Is this a normal thing? I checked after changing SIM and switching to another network provider. Still the same. Local Nokia care shop couldn't provide any solution regarding the problem.
Please help.
Thanks in advance.
Solved!
Go to Solution.

@dr_overlord
Upon N8 antennae are situated at top of device as here:http://www.nokia.com/gb-en/support/product/n8-00/userguide/?action=onlineuserguidepagechange&pFile=G...
Happy to have helped forum with a Support Ratio = 42.5

Why does my signal drops and takes a long time to search and connect when I turn on or off my cellular data? And normal text messages are not getting delivered properly. It shows sent but later it will show try again, Is it just me?

I do not know what the problem is, but after the latest update it is really hard to send text messages. It is taking alot of time to send the messages, it is not the problem with the carrier because sending text messages with the same number in the same area is really easy on my normal nokia 1100. Please suggest me what I should check. Second problem I am facing is the carrier signal drops to nothing when I turn on the cellular data. It has to then search for the network and connect again the same happens when I turn the data off again. Please tell a solution. I do not think it is the problem with the hardware because the phone is hardly 2weeks old and everything was working properly with ios 6. It initaly had problem with the battery on updating to ios7 but that was rectified with the new update but again these are the new issues am facing.

This may sound stupid, but I'm gonna throw it out there anyway. Is it possible, that if I have enough junk on my desktop it might disrupt the signal? It seems odd, but it kind of looks like my signal is strong and relatively steady now that I've cleaned my desktop. I do tend to get very cluttered. I use a lot of reference images and save text clippings to use later... it just piles up very quickly.
So, I wonder if all that extra effort my system has to do keeping up with the junk might have something to do with the drop outs?

Airport Express signal of Macs drops when you leave the room

My problem is as described in the title: whenever I'm in the livingroom (where the AE is), the signal is fine. A few minutes after walking out of the room and trying to get onto the network from a nearby (as in: a few feet away) room, the signal will drop and won't come back again.
I'm having this problem on a 2006 MacBook and a PowerBook G4, but not on my iPod Touch, of which I've tried both the 1G and 2G version. On the iTouch, the signal is just fine - even on the attic and on my balcony.
Besides, the AirTunes signal drops out quite a lot when playing songs.
I'm using the N-version of the AE, and it's functioning as an AirTunes station and a N-signal router with B- and G-signal support. The MacBook spins Snow Leopard, the Powerbook good ol' Leopard.

It is very possible that you may have some form of Wi-Fi interference in the immediate area that is preventing your 802.11n AirPort Express Base Station (AXn) from providing a good clean signal beyond the livingroom.
I suggest you perform a simple site survey. I normally would recommend using iStumbler, but since you are using Snow Leopard the current release of this utility won't work. Although, not free, another very good utility, that provide similar functionality, would be AirRadar. You would use AirRadar to determine if other Wi-Fis are operating in your area. In addition, you would want to look for those that are operating at the strongest signal levels and what radio channels those are operating on.
If you don't want to go the route of purchasing AirRadar, the other (free) option would be to run through each of the available radio channels until you find one where your Macs get the best signal. Also, since you do have the PowerBook running Leopard, I'd give iStumbler a try as well.

Test of other cell phones for signal loss when touching antenna

The problem with the video clips claiming that all cell phones exhibit a drop in receive signal strength when covered with the hand is that using bars as an indicator is useless. Every cell phone has a different bars to -dBm conversion table. It's comparing apples to oranges.
In order to get a valid comparison, the actual signal strength from the field test mode in -dBm needs to be used. Rather than dump all the numbers and photos into this discussion group, I threw together a web page with my results and guesswork:
*http://802.11junk.com/jeffl/cellular/cell-test.htm*
Since none of my friends and associates will let me restore the field test application on their iPhone 4 in order to run a numeric test, I'm using numbers from:
*http://www.anandtech.com/show/3794/the-iphone-4-review/2*
So far, the iPhone is somewhere between 6 and 18 times worse than the worst phone tested (Motorola RARZ V3c). What this indicates to me is that something more than just antenna detuning or Q reduction is happening with the iPhone 4. I don't know the exact cause, but the iPhone 4 does not appear to act like the other cell phones.

JeffLiebermann wrote:
It's not really a question. It's more like additional information on the topic of the allegedly fixed antenna problem. This discussion forum software apparently does not allow replies to a posting unless it's marked as a question. So, I marked it as a question. If this is inappropriate, please advise and I'll change it. However, I would prefer to discuss my testing instead of administrivia.
Don't mind them. They don't really want to know (or care) if you have a question or need help. They're just trying to insult and mock you. When someone does ask a question or need help, no one really answers here.
"Do you have a question" is just their sarcastic response whenever anyone posts something they don't like which doesn't directly ask a question. If it's negative, they're real sticklers that every post must be a question seeking help. If someone starts a thread saying "Hey, I just want to say I love my iPhone 4" (clearly not a question), they're fine with that.

Loop drops when connected wireless (NI 9191)

Hi,
I cannot figure out why a NI cDAQ 9191 chassis has connection drops when connected wireless and works
perfectly when connected thru LAN.
I wrote a little test VI to check the connection accuracy. The chassis has a NI 9375 I/O module plugged in.
A Moxa AWK3121 is used as wireles access point. What I do is check 5 digital inputs and control 3 digital outputs.
The outputs are continuously placed on/off at a different rate. I use an event loop and a main loopt that communicates
to the chassis at a loop rate of 10ms.
The chassis, laptop and Moxa A.P. are all close together on my desk. The Wifi signal is excellent.
Now, the code i written is probably not optimal.
But... If I start with connecting the chassis with a LAN cable to my laptop, Wifi Disabled, Linked Local. The communication is perfect.
No drops between the loops and the real time.
No communication errors. Runtime was 52 minutes.
Second test. Connected the chassis to the Moxa A.P. with LAN cable. Laptop connected wireless to the Moxa A.P.
Chassis still in Link Local. Ik can access the chassis in MAX. No problem.
When I run my test, I immediately see loop pauzes. After one minute there can be already a difference of 20 sec.
between calculated looptime and real time. Sometimes the active light on the chassis goes off and on.
When the active light is out, the loop is on hold. (Wich is normal as I assume the DAQ VI's are waiting for response.)
After appr.10 minutes the error -50405 "No Transfer in progress because transfer was aborted by client".
If I look at the timings there is already a difference of more then 5 minutes between the loop timing and the real time.
As last I tested with the chassis and the PC connected wireless to the Moxa A.P.
I did not get the -50405 error, but again loop drops. After 10 minutes there was a shift of 2 minutes.
Has anyone experience with wireless connections with the NI 9191 chassis?
Can I change my code? Did I mis something? (I'm a newbie to Labview)
Any help or suggestions would be appreciated.
Thanks in advance.
Frankie.
Labview 2014 SP1 (32bit) on Windows 7 Enterprise (X64)
Chassis and Moxa all updated to the latest firmware.
Solved!
Go to Solution.
Attachments:
Chassis919Tester.vi ‏51 KB
Symmetrical_Pulse_Generator.vi ‏55 KB

I am not clear on whether you are connecting the two together "in it's own little network" (which implies "router" and not "AP") or if you are connecting to the LAN through the wireless device (in which case it is entirely appropriate to refer to the wireelss device as an "AP"). Your last post about hot spots is what confused me.
But as you said, the biggest worry is the active light. Try using a different router/AP. I've seen routers overheat and reset themselves before due to inadequate heat sinking. i.e., Someone (not me, I swear!) dropped the AP and knocked the heat sink off the chip.
As for the delay, if you are indeed using the Moxa as an AP, are you sure you're connecting to your AP? If you're connected to a hotspot instead, your throughput will be at least halved - and maybe even 1/4 bandwidth if your AP happens to have connected to a different hotspot than you did. If you are using it as a router, try differnt bands or channels to see if you can get around any interference your company wireless network might be generating.
In general, conclude that wireless isn't the best way to connect test devices together.
Bill
(Mid-Level minion.)
My support system ensures that I don't look totally incompetent.
Proud to say that I've progressed beyond knowing just enough to be dangerous. I now know enough to know that I have no clue about anything at all.

Monitor Signal Drops During XP Boot

Hello All!
This is my first post on this forum, so please forgive me if I make any mistakes. I have recently bought a MSI Motherboard, and all was well until I turned my pc on without the monitor plugged in - now, the monitor signal drops during the boot up (at the xp screen when the bar is moving across the screen).
My system setup is this
Athlon xp 2000+
MSI K7n2G Board
Using the on-board graphics
256mb DDR Kingston RAM 27000 (fully compatible with the board)
120 GB Western Digital hard disk
Liteon cd writer 52x 24x 52x
Pioneer 106 DVD writer
I believe I am running BIOS 3.5
I tried booting up in safe mode and that boots up fine. I did a system restore to the day before I accidentally turned the machine on without the monitor plugged in, and that didn’t make any difference.
I am clueless as to why this doesn’t work, and am hoping someone here could tell me how to solve this problem.
Many thanks for any advice, and thanks for reading,
Regards,
Rupz112

I have come across a similar problem before. The problem was that the monitor couldnt support the default resolution of windows XP so I went in safe mode and lowered the resolution and the problem was solved.

Dropping broadband connection when receiving phone...

I am sick of BT's inability to fix my problem. You will see below a description of events which at the heart of it reflects an organisation which seems unable to organise itself effectively, lacks the skills and knowledge for problem solving and offers a poor level of customer service. It's a long and sorry story which has dragged on for months and to date is not resolved. Take a deep breath and read on ..........................
We had intermittent problems with our broadband which were diagnosed as bad cabling between the road and our house, we had our front garden dug up and new cables laid to the house. All seemed well and we were getting a reasonable connection speed of about 8 - 9 mbps, we started noticing that things were not right when net surfing became erratic with drop outs of connection and my sons PS3 kept reporting network errors in online games.
We reported this to BT who after all the usual diagnosis checks, change filters, plug router into test socket, unplug all other devices but problem still there so in the end another engineer came and replaced all the cabling inside the house including new sockets and a built in filter main socket.
The problems remained and one day I realised that the broadband dropped out when we received incoming phone calls. I reported this to BT who said it's probably a hardware fault and they sent a new router, (bt homehub) same problems remained. At this time our speed dropped to 5 meg which BT claimed was all I should get where I was located even though I had been getting up to 10 meg before problems started.
Tried to get an engineer out again and had 2 appointments where BT engineer didn't come. Eventually one came while I was out, did a quick test on the line and said it was fine.
Called again and this time they sent a Voyager modem to interface between the BB connection and the homehub which now just acted as wireless router. At this point I asked if the BT hardware was of sufficient quality and suggested that it was not - to which I got the response "that's what BT supply sir".
Thought problem had gone but then same issues came back, lost BB connection on incoming phone calls, by this point I was finding it very hard to keep my temper, we can't upset the call centre staff can we? During this time BT kept closing faults claiming the problem was sorted without ever checking if I was happy which I was NOT!.
So I did some research online and was informed that the most reliable and stable modem/router I could get was a d-link DSL-2740R so I bought one and installed it in desperation. Fault still there, But connection speed has started to improve and much better wireless signal around house so not a complete waste of money.
This week an engineer finally came and having declared everything fine I asked him to make phone calls while testing and sure enough signal dropped out, having unpluged everything our end he found the fault still present an at last beleived there was a problem at the exchange, three hours later I was informed that the fault was due to faulty boards there end which were replaced and at last the fault seemed cured.
But once again broadband is dropping out, not as often and not during incoming calls, just randomly.
So that's where I am, Problem has not been cured, BT have yet another fault open. I have lost hundreds of pounds in lost earnings when engineers didn't come dozens of phone calls to the "We're very busy at the moment helpdesk" and no one is interested in getting the problem resolved. I couldn't even complain because the number I was given to report a complaint was wrong.
So this is a final plea - I need BT to fix this problem. Seemingly it's never the individuals fault - the lady in the call centre, the engineer, the bloke who dug up my garden but equally nobody within BT is prepared / able to take ownership of this and see it through. Make no mistake BT - THIS IS YOUR PROBLEM. I am looking for you to respond to this letter, appoint someone to take ownership and set out for me the steps that will be taken to resolve these issues.

Notwithstanding your frustrations, it sounds like you have the worst kind of problem to solve.
And in fact BTO have already gone a long way in an effort to resolve it, unsuccessfully.
When the phone drops the broadband, it can be caused by many things ...
High resistance line fault, line joint corrosion, split pair problem, bad filters, dslam card .... and so on.
It's one of those things that's difficult to find, and so far you've had a rewire, NTE filtered faceplate, new
dropwire, and probably a jdsu of the metallic path, back to the frames.
Sometimes the fault will be there, sometimes not.
They are often something silly, like water in a line box, or other resistance causing problem.
I had a similar situation myself a while ago ... but sometimes it does take time to resolve, and often after
everything else has been tried. Just re-open the fault, and report back that it's still there, it will be fixed
eventually. It may need a tie pair mod at the exchange ... line cards are always last . (£££££s)

Apples response to me regarding signal drop when holding phone

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