AppleTV and HDCP error

I must say that I am very disappointed in how Apple is handling this. The company released a software update a while ago that included the HDCP or High-bandwidth Digital Content Protection to block the copying of audio and video content as it travels through the net. Due to this update, some of us AppleTV owners may have been experiencing errors while renting, buying or home sharing content through the device. The error is as follows: "This content requires HDCP for playback. HDCP isn't supported by your HDMI connection." Thinking to resolve the problem, I went and bought so far 4 different sets of HDMI cables to include an Apple branded HDMI cable and it did not work. Well, I thought it was going to be the TV since my TV's HDMI ports could not be updated, I went and bought a brand new TV which I did make sure that the ports were HDCP compatible and to my surprise it did not worked either. I reset the device to reinstall the software and nothing happened. This past weekend, I went to the Apple Store and they said, well lets erase and reinstall everything and it should work. The guy comes back and plugged it to a Sony TV where they have their demo AppleTV and it gave him the same error again. He said lets try it one more time and when he cam back the device would not even connect to the HDMI port. I am standing there asking for a replacement, which is fare enough due to the circumstances, and let me remind you that the circumstance is that my AppleTV as well as many others got damaged due to the software update not just normal usage and even though it was out of warranty by 80 days it was not my fault that the software update damaged it. Apple all they said was you either pay for the replacement or buy a new one. I was so angry that all I wanted to do was to throw the darn thing in the trash can in front of people in the mall so they know what's going on. I have always been a firm believer of apple but some times I question their way of doing business with the customers. Now I have a damaged AppleTV at home that I cant use not because of my own fault but because of a malfunction on the update and they make it seem as my fault. So if you are having this same problem, you can try anything, you can go to the Apple store and all I have to say is good luck. Thanks Apple....

Here's how I've "FIXED" it.
Each time I want to watch the Apple TV, I "usually" have to unplug the power cord from the back of the Apple TV, then wait ~15 - 30 seconds, then plug it back in.
Restart takes abouta minute for the signal to be recognized by the TV.
Then all's set, until the next time i turn it on, then its pot luck from there.
AppleTV content, my photos streamed from an IPhone 4, content doesn't matter.
The HDMI cable "condition" is a hoax in my opinion.
When I do the update ( bought the AppleTV Gen 2, days after release ) I'll update if this has gone away.
FWIW, I got this with both the Gen 1 720 AND the Gen 2 1080 models, in different locations (states) and different TV manufacturers: Sony LCD 1080 and Panasonic Plasma 720.
Software fix from Apple I suspect.

Similar Messages

Apple tv 2 and HDCP error.

I just replaced my apple tv with a apple tv 2. I have a Sony Bravia KDL-V32XBR1 and I'm getting the HDCP error. I'm using a RocketFish HDMI cable so I'm pretty sure that it supports HDCP.
I can play Youtube, but no netflix and no rental or purchased. I cant do Youtube or any other streamed video from my iPad without getting the HDCP
error message.
Any ideas how to fix?
thanks
b

This is happening to me too- this is a replacement apple tv because I kept getting the green screen of death! I called for support, because I have iPods, iPhone, MacBook pro and air book in my household and the support people would not address any problems with Apple TV-
I got the impression they felt the product was worthless-
It is just at the one year warranty and I am fed up! NO MORE APPLE TV when there are so many products that offer service.
I have tried changing video output, tv specs, and my gold rocket fish are the best cables around! I think it is apple's new update that took six hours to load a few days ago- Pure garbage! Not even fit for eBay!
Rediculous! Sure will make me think twice about buying apple again!
NO STEP by STEP SOLUTIONS-
Apple has become CORPORATOCRACY PERSONIFIED-
Take our money and then absolutely no service.

AppleTV and HDCP

Since reading about Apple's adoption of the Display Port connector on the new Cinema Display and its associated use of HDCP DRM in some of the HD content available on iTunes, I'm left to wonder about HDCP's effect on playback through an AppleTV connected to a non-HDCP compliant TV.
I bought a Panasonic plasma TV about a year ago in hopes of using it with an AppleTV to rent HD movies from iTunes. If it turns out that I can't watch HD movies because of my nearly new television, I'll be quite upset. Can someone who has a setup like what I've described tell me how their AppleTV works and what they expect in the future as part I this new DRM technology?

Hi I have a pioneer plasma only 1 year old and I cannot switch the HDCP on.
My Apple tv is wired thro the HDMI socket.
I have rebooted reset tried most things...
Any ideas?
It used to work fine...
All movies now say that they cannot be played because of HDCP even ones that I bought some time ago and played fine then. They will not play now!
If I buy the red green blue colored wires will this work?
regards
Stephen

Hdcp error on apple tv

Hi, have rented a movie from iTunes on apple tv 3 and hdcp error keeps coming up and won't play movie. Please help!!!! Not sure how to fix???

I recently purchased an Apple TV3 and discovered the dreaded HDCP error as well.
I read through a lot of forums and have listed in order what worked for me. The best solution at the top, some solutions included because, this is 2013 and I still laugh that they were suggested.
Resolving the HDCP Error
(1) Change your HDMI cable to a high speed HDMI cable. My TV was HDCP compliant even though it was a first generation plasma. Thanks Panasonic! But my HDMI cable was not high speed. AppleTV would work some days and not others. It sucked. Then I swapped an HDMI highspeed cable from my PVR sitting in the corner (good riddance cable) and I have no longer seen the HDCP Error. I am keeping my fingers crossed and feel my eylids flicker everytime we fire up an episode of Dexter. Are we going to get the 3 second death pause?... So far no. (Post Enraging HDCP Error Syndrome PEHES)
(1A) Using HDMI port #1 - apparently most TVs don't have HDCP built into all HDMI terminals. This was the case with mine. My appleTV will only stream protected content when I have the cable in the first terminal.
(2) Updating your AppleTV software - when an update is available, I have found the appleTV won't stream without it.
(3) Resetting the appleTV - this includes: powering down the unit, powering down the TV, unplugging the cords (HDMI and power) from the AppleTV and the TV, waiting 30 seconds and reconnecting. This worked only intermittently for me.
(4) Same as 3, but 40 min wait - really? yes really. This worked only intermittently. And is comical. "Now go manually discharge your capacitors!"
(5) Changing the Video Settings on the AppleTV - someone suggested that changing the video settings on the apple TV may actually "reset the device" This did not work for me.
(6) Re-installing AppleTV - seriously? to stream my content I have to re install the appleTV software? I eventually tried this too, and while it took a long time and was annoying, did not work.
Anyway, I hope this is helpful to someone with the same problem in the future.

HDCP Error AppleTV Can't watch Netflix

I need to know where is Apple showing a solution about the HDCP error in AppleTV's arround the world.
People are paying to get services like Netflix and this error besides being ridiculous, frankly is a huge frustration for users of Apple that certainly want THE BEST in these products (which are NOT cheap either).
I've changed my cable, followed all step of these discussions suggest and nothing. This error is still there and NO ONE IN APPLE OFFERS some kind of solution.
Please respond or something like that. People needs a solution soon.
"This content requires HDCP for playback. HDCP isn't supported by your HDMI connection."

Best to give them feedback directly
http://www.apple.com/feedback/

HDCP error with Hulu and Netflix

I've had a Apple TV 2 for a few years now and it has worked great.. Two days ago it stopped playing Hulu and Netflix and Vimeo.. All worked fine up until then.. It continues to give me a HDCP error when I try to use them.. It will try to load the program then after 4secs I get the error.. I have changed nothing on my set up.. I have reset and restored, unplugged the HDMI cable and power cable as well.. No luck.. The only thing it will play is content I purchase or have purchased from Apple.. Is anyone else having this issues.. Any help would be appreciated!!

I would try testing with another tv to verify the problem is with the tv and not with the atv

HDCP Error - and a possible solution

I saw some earlier threads on problems people ran into with HDCP errors -- basically viewing HD movies on external displays.
Here's my story: I am using
13" MacBook 2GHz Intel Core Duo (The MacBook 5,1)
1Tunes 9.1
MiniDisplay port
The video out is the mini DVI (I think that is what it s called, the machine was bought in late '08).
Anyhoo, I was playing DVDs with no problem by connecting the computer thru a VGA adapter to my Sharp TV. Then I downloaded some HD TV shows (Doctor Who episodes as it happens) and when I tried this configuration I got the HDCP error. I thought I was limited to watching the HD content on my 13" screen, which is a bit of a bummer. BUT I went to the Apple store and got a dongle for MiniDisplay to DVI, and then bought a DVI to HDMI cable. Viola! No error. I just use the HDMI input on the TV.
Now, I have a question:
iTunes has an update. Should I be afraid to use it? I have this lingering fear that if I update I'll get the HDCP error again.
Any thoughts? Ideas? I'd be curious to know if anyone has a link to Apple's stated policy here.
Thanks!

Alanterra,
Sorry to hear about the poor service. I will tell you that I have never had to use Applecare with any of my own machines, and the only experience I have had with Applecare/Apple repairs was with a friend's G3 iBook.
I met this friend while performing with an opera company on a 10-week tour of the US. In the first week of the tour, her 3 1/2 year old iBook went belly up. The second week was in Florida (my home state), so I was able to take it to an Apple store for her. I told her that I thought her problem was a bad logic board, and that it would be a few hundred to have it fixed. Sure enough, when I took it to the Apple store, they confirmed that it was the board, but that it was covered under an extended replacement program.
To make a long story short, they fixed the iBook completely free of charge, and it was ready to pick up only three days later. Needless to say, I was impressed. I hope that, in the end, you will be impressed also.
Scott

HDCP Error after update Itunes 12.1.2.27 and Yosemite 10.10.3

I recently updated my iTunes to 12.1.2.27 and OS Yosemite to 10.10.3 on my Mac Pro and now I have HDCP errors when watching my downloaded movies with my Mac display.
Does anyone have a solution for this problem?
Thanks.

I have the same problem. any help from any one please? thank you

I have had my apple tv 2 for about 3 months which work perfectly fine when I use it with my iPad 3 ー all of the sudden I get the HDCP Error! I read the forms and done everything! Apple I name a loyal customer, please come out with an update soon!

I have had my apple tv 2 for about 3 months which work perfectly fine when I use it with my iPad 3 ー all of the sudden I get the HDCP Error! I read the forms and done everything! Apple I name a loyal customer, please come out with an update soon!

That's one of the weird things.. it recognizes it maybe 10% of the time. And usually, only after I do the two-button reset. Problem is.. since it won't charge above 2%, anytime I try to do a restore or anything like that using iTunes, my device shuts off and I lose whatever progress I'd made.
So, an update... after reading through a bunch of similar complaints (there are literally 1000's of them so there's NO WAY this isn't somehow ios7 related, thanks a lot APPLE ) I decided to try a restore in recovery mode. After 3 hours and several disconnections... I ended up having to just set it up as a new iPad, as the restore did nothing. Weirdly though... as I was doing the restore in recovery mode.. I noticed I'd gotten up to a 10% charge.. higher than it's been since September, so after setting it up as a new device, I turned it off and plugged it in using the wall charger. 2 hours later and I was up to 38%. Still not great, as my iPad, before ios7 could've fully charged twice in the amount of time it took for me to now get 28% more of a charge. And that's with a fully cleaned out device.. so that really ***** and I'm now more confused than ever.
But I'm gonna leave it overnight charging and see what I come up with tomorrow. Sadly, when I paid $600 for it in February, I never expected to have to play "wait and see" with it...

HDCP error messages

I just started receiving HDCP error messages regularly for content that up until now had played fine. I have HDMI 1.4 cables and a Samsung LCD which the Apple TV 2 is connected to. The content is coming off of an iMac running 10.6.7 and iTunes 10.3.1 (55) using Airplay. Both devices connect to my home network wirelessly via an Airport Extreme with 802.11n.
This AppleTV 2 experience has been horrible. It's been the hardware version of MobileMe.
-Noah

I note all the things you have done, but did you try another cable. If rebooting the Apple TV temporarily resolves the issue, then you may indeed have a faulty HDMI card either on the Apple TV or the TV but it's far more likely to be a conflict caused by switching or cabling problem.
I'm not at all swayed by the wiki article, indeed I haven't even looked at it, wiki articles are written by ordinary people who are inclined to get things wrong in much the same way as you and I are. If you are happy in the thought that you have an HDMI 1.4 cable then that's all that matters, however you are the victim of a marketing ploy and perhaps you should be aware that the HDMI standards have actually forbidden cables to be marketed that way since 2008.
HDMI 1.4 is an HDMI standard, it does have more features than the standards that preceded it, but it doesn't require a different cable than 1.3 or indeed 1.2 did. The two categories of cable have the same number of connectors and the only difference is the bandwidth they are capable of communicating between devices (75 MHz for cat 1 and 340 Mhz for cat 2). HDMI cables do now have the option of carrying ethernet, but the range of cables has simply been extended to cat 1 and cat 2 with or without ethernet.
Of the other issues, I agree that listings of content in large libraries is poor and a definite step backwards from the previous model. The issue with the network time server though suggests the problem is with your network or its settings not the Apple TV. Scrubbing through a movie will entirely depend on how much of the movie has downloaded to the Apple TV, so yes these features may not work well for the first few moments after you start a download, but they will be significantly exaggerated if you have a problem with your network.

Just updated my AppleTV and now it won't Sign in to my iTunes Account

So, in Apple's infinite wisdom, they decided that I needed to upgrade my Apple TV (2) device.
Not only did it take bloody ages to do, it now won't let me sign into my iTunes Store account so I can't view any of my purchased items or buy new stuff!
The password is correct and the only error message that actually shows is "Could Not Sign In". That's it. The WiFi is connected and it appears to be working.
Anyone got any ideas as to how to solve this so I can actually give Apple more $$$?

There seems to have been a store glitch preventing you logging in or buying things - it seems to be fixed - restart AppleTv and try again.

Hdcp error on i Mac?

I suddenly get a message of hdcp error when trying to watch films. There used to be no problem watching these films previously. What is the issue?

I also started getting this error this week. I have a 27" iMac that's my home media server, and stream movies to my Apple TV, another iMac in the Kitchen, and to my iPad when exercising.
I was attempting to watch a new movie purchase a couple of days ago, and the Apple TV just gave me the spinning circle, but never started the movie. So, I went to my Office 27" iMac to see what was wrong, and discovered I couldn't play it there, either on my external 27" Thunderbolt display, or on the built-in 27" display. iTunes was giving me the HDCP error box on a gray space in the iTunes window.
I resolved the issue that evening by rebooting the Apple TV, which then allowed the movie to stream fine from the 27" Office iMac. After watching the movie, later that evening I tried it again on the 27" iMac, and the movie was playing fine, without the HDCP error message. Odd, but it was working.
I downloaded another movie last night, and tried to play it on the 27" Office iMac immediately, and again got the HDCP error. This time I resolved it by going to the Kitchen 21" iMac and streaming the movie to there. It played fine in the Kitchen, and after that test, it played fine again on the 27" Office iMac source computer. Again, odd, but it's working again.
I contacted AppleCare while I was testing things this morning, and they suggested the Disk Utility/Repair Disk option, which I ran. It didn't find any errors, but it's a painless thing to try, and with the SSD it went really fast.
I'm running the latest build of Yosemite (10.10.2/build 14C109) on my Macs, and iTunes 12.1.0.50 on my Macs. I also ran the 10.10.2 Combo update this morning, just in case it's a corrupted driver issue. I've found in the past that incremental/delta updates can lead to a build-up of damaged/corrupted files over time, so running the combo replaces everything that doesn't match the latest build. Hopefully, today's combo update and permissions repair will resolve this issue for me for now.

HDMI to VGA output possible (or will I get HDCP errors)?

Hello.
Does anyone know if it's possible to use an HDMI-to-VGA cable with the ATV (gen2)? I purchased an ATV for my parents and they can't use it as every time they go to play a movie rental or stream Netflix, they get an HDCP error saying "the connection doesn't support HDCP".
I have confirmed their TVs HDMI (v1.3) ports all supports HDCP and I have also used various HDMI cables, but nothing I do works — it always results in an HDCP error.
They have a VGA port available on their TV and I'm wondering if it would be possible to use an HDMI-to-VGA cable to play content? Or would this also result in an HDCP error?
My only other option seems to be to return the ATV?
Thanks,
Kristin.

On my parents TV (32" LG LCD), I have tried various cables, etc. but can never get the ATV to play protected content. The first thing I did was take it home and plug it in, using the exact same cables, to my TV (42" LG LCD). Worked fine. I then tried with the 3 other HDMI cables I'd been trying at my parents house. All worked fine.
This initially led me to believe it was an issue with their TV. So, I attached a number of other HDMI devices (that require HDCP) to their TV, and all worked fine, no errors. I then dealt with LG on this and they determined that everything was fine with the TV, especially since other HDMI-based devices requiring HDCP had no issues.
So, at this point, the only thing left is that the ATV just doesn't like their particular TV. These boards are flooded with this issue on various models/brands of TV. I don't think there's any real solution other than returning the ATV. It's a bummer. I absolutely love my ATV and I know they would have too. Once again, shoddy copyright protection wins again.
Thanks,
k.

HDCP Error Message

I have had my Apple TV about 90 days now and have had no problem in playing movies rented from Apple. Now when I try to watch one, it starts an plays for about 10 or 15 seconds, then freezes. I try to play it again, and I get an HDCP error message saying that I am either not using an HDMI cable or it is not properly connected to an HDTV. Neither is true. And nothing has changed with my setup. I tried restoring and resetting to the original factory settings, and one time it did fix this, but now it does not. What should I do?

I have an LED TV that is less than 6 months old (and my ATV is using the HDMI cable that freakin' came with it!) and I have been watching movies on it just fine until a recent up date and then have had the same HDCP problem that everyone else is posting about. Here is the only way I found to resolve it (besides the not helpful suggestion of "buy a new TV" ):
On Apple tv go to:
Settings
General
Reset
Reset all Settings (make sure you don't click Restore as it automatically updates the latest firmware).
You will have to go in and re-enter all your user info after doing this, but it fixed my HDCP error message problem and all my purchased movies are now playing like they should. Apple fail on this one as a lot of people seem to be having this problem and Apple should have at the very least warned everyone that this might occur.

AppleTV and HDCP error

Similar Messages

Maybe you are looking for