Approval Flow problem for the newly created user

Dear friends.
We have a new user .
The approval flow is not starting for her shopping carts.
I have checked YAM to see the cost centre but it is correct.
What could be the problem and how do i check the workflow.
I am not much into the technical side of SRM.

Hi,
You can use Tx BBP_PD with Shopping cart number, Alo you can view the workflow logs in swi1 or swi2_freq. Then you can check starting conditions
BR
Reward if helpful

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