Create service order on basis of service request via Enterprise Service

Hi,
I would like to use the ServiceExecutionOrderERPCreateRequestConfirmation_In Enterprise Service to create a service order in SAP in the basis of a previous created service request. Is this possible? I already tried calling the service with various parameter combinations. The creation works fine but the relationship to the service request is not maintained. Could maybe any of the SAP guys or anyone else tell me whether this is possible at all or not?
Thanks a lot,
Manfred

Hello Manfred,
Yes this is possible.
In the service structure, there is a node by name BusinessTransactionDocumentReference.
Please enter the following in the node elements:
ID = <service_request_id>
TypeCode = 118
MainIndicator = true.
The node BusinessTransactionDocumentReference may look like below in XML.
<BusinessTransactionDocumentReference>
     <BusinessTransactionDocumentReference>
          <ID>service_request_number</ID>
          <TypeCode>118</TypeCode>
     </BusinessTransactionDocumentReference>
     <MainIndicator>true</MainIndicator>
</BusinessTransactionDocumentReference>
If you set the MainIndicator to false, ServiceRequest will be visible in the "Objects" tab in the Order. If this is true, ServiceRequest will be in the header of the order.
Hope this helps.
Regards
Shankar

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Issue:No account assignment found for this service process
An error has occurred in the system RT1400LS while copying the document
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Diagnosis
Errors have occured while transferring the document into another system. Remove the error messages from the enclosed log.
Transmission log
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While we created the service order as a fallow up document of the quotation system unable to create the PR. System showing the above error in the service order.
We created the service order with same items directly not as fallow up document to quotation PR created with out any fail.
As per my analyses above error because system unable to find out the Internal order to create the PR hence we created service order as a fallow up document of the service quotation.
Revert require data to understand the issue more.
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Dear Gurus,
Thanks for your update. we checked as per your suggestion but the issue is PR is not determining the IO while creating the PR.
We used the different item cat in quotation and service order system generating the PR, But our Clint want to use the same item cat in the both service order and quotation.
If we created the quotation after that service order with the service line item and spare part line item system creating the IO (internal order) but PR not generating.
Please help me in this scenario what should we do.
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Has anyone have the problem to close Verizon wireless account? I have requested via customer service a few times already and still not be able to close it!

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Difference between ICSS service request and stanadard service order srvo

Hi All,
Is there any difference between ICSS servicerequest and standard service order srvo. can i use SRVO directly in ICSS instead of ICSS service request.
Please provide some inputs.
Thanks,
Priya

Hi Priya,
Yes, there are differences (major) between the ICSS Service Request and a standard CRM Service Order.
A service request in ICSS is basically a query to ask for a specific service when they cannot resolve the problem on-line using other tools such as FAQ's or the solution search. Service requests can be linked to both registered and non-registered products and installed bases. Contracts that cover the requested service will be searched for and warranties can be validated as well. Appointment scheduling for a requested service can be set up as well.
That is about the extent.
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SRVR(Service Request) and SRVO(Service Order) are not appearing in IC_Agent

Dear friends,
We are planning to implement Service Requests and Service Orders in CRM 7.0 Interaction Center
The Service Transactions(Service Order/Service Request) are available in 'Service Professional' business role but not available in 'IC_AGENT' role.
The things i have observed
1. Without the channel the Transaction Type was not appearing in SAP GUI (CRMD_ORDER)
2. Even after maintaining the Channels the BUS2000223 (Service Request) did not appear in CRMD_ORDER but the SRVO- Service Order transaction type appeared.(BUS2000116 Service Process)
3. Have maintained the SRVO and SRVR transaction types as dependent transaction types in the 'Business Transaction Profile'; still when clieck on the Service Request or Service Order create I am getting the below error
'No transaction type is available for creating a transaction'
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Diagnosis
No transaction type is available when creating a transaction. This can be due to the following reasons:
No transaction type is available according to Customizing
The user has no authorization for the transaction type
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It is not possible to create the transaction.
Procedure
Make sure that:
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Regards
Raj

Hi Raj,
As per your quarries and requirement please go through the link, it will help you in understandable way
http://help.sap.com/saap/sap_bp/BBLibrary/Documentation/C35_CRM701_BB_ConfigGuide_EN_XX.doc
Please reward points,
Cheers,
Sunil

Related resource billing. Separeted billing requests for each service order

!!!!!! Dear Experts, help me!!!!
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Edited by: Cyrill Colbinev on Aug 30, 2011 10:57 AM

Hi !
I hope you need to check it in copy control . Because there are some standard things which need to match for combine the invoice. like:-
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3:- payment terms,
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Hi All
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Hello Nagaraj
The service order posts the planned cost in the system. and your requirement is to reduce the planned costs from the system by creating credit memo request in the system.
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My client is using CRM 4.0 with Service Industry add-on.
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All the requisite configuration in CRM and R/3 have been done.
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Hi,
I am working on the some scenario. Based on the limited documentation, it appears that you have to create a service master in R/3 that is than replicated to CRM (object SERVICE_MASTER). I did this, and this works. However, I am facing the issue that there is no sales data assigned to the service product in CRM, while you do need this (service order is not complete).
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Hi Vincent,
If you are only talking about creating of service orders in SAP CRM, you can follow this path: [Create Service Orders|http://help.sap.com/saphelp_crm60/helpdata/en/1a/c697d376f24869a755dcf83bbbc9d2/frameset.htm]. This will tell you the overall process along with the items which are necessary to create service orders.
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Hi all,
I saw already different threads related to this topic, however no clear solution was given yet.
The scenario is:
Create from a notification list the service orders and determine in the background a correct service product which is configurable. Via an own logic the service product is found in a z-table and and the configuration is done via a seperate logic.
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How should the logical flow be in using these functionmdules.
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Hi,
How can i get the planned cost in service order(Sm03) generated from repair request . presently i am getting the cost for the activity but the components cost assigned is not getting calculated . i have maintained the costing sheet for the same . for the same material its working fine in the sm02 order type.
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Edited by: Aadithyan on Dec 21, 2011 1:12 PM

Hello Pete,
I believe all the setting is correct. See here i am facing Problem in repair order. As per standard scenario after the GR inspection lot created and user decision has to make for that it will be reflected in the repair order as a new line item for repair same time service order created . In my case even after the QM check in repair order bellow message is coming. then i have to do it manually . can u guide me to fix it.
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Diagnosis
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Edited by: Aadithyan on Dec 23, 2011 10:20 AM

Overall Processing status for Service Order is incorrect

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Can you elaborate a bit more.
starting from creation of service order to outbound delivery.
as per my understanding, if you want to do service order process with goods movement.
In our current client, we are planning to do in below method:
Customer requests for the service, this service is done in 2 ways,
1- Service at customer site
2- service from plant
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please sugest Service order flow and setelement process,
Thanks in advance,
Regards,
Vanaja.

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Documenting a customer request for quotation (RFQ) for services, a notification is created in the system to document and classify the required work.
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Closing the Service Order u2013 Technical complete
Settlement of service orders.
Closing the completed service orders.
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we are using CRM 2005 and the IC-Webclient for the service callcenter.
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Hi,
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Between your transaction code maintian the copy controls.
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Create service order on basis of service request via Enterprise Service

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