AQM 8.5.2 installs, but won't work

Customer has an installation of AQM 8.5.2 for UCCX that we have installed....twice.  We can succesfully get through the entire setup, it validates everything, etc.  But after that the fun begins.
If you try and come back and modify the settings, it refuses to save anything.  It throws an error into the ADMIN log that says:
2012-03-28 16:30:42,614 ERROR QMPI2010 Cannot save information to DB: C:\Program Files (x86)\Common Files\QM\config\db.properties (Access is denied)
2012-03-28 16:30:42,614 WARN  QMPI3002 Could not saved due to the following error: Quality Management Database
The error code dictionary is completely unhelpful.  It tells me that QMPI2010 means it can't save info to the database, and that I should verify that Surrogate and Data API services are running (all the services are running).
I'm scratching my head on this.  It really looks like a permissions problem to me.  I've noticed with other applications that Server 2008/Windows 7 do NOT like things going in and manipulating files after installation. 
Has anyone seen this before?
Cliff

Hi Clifford,
Please perform he below actions and see if it helps.
QMPI2010 :
Text:Cannot save information to Directory Services:
Type:Error
Add’l Info:The application could save the data from Directory Services.
Action:Verify Directory Services is running and configured in SQM correctly.
QMPI3002:
Text:Could not saved due to the following error:
Type:Warn
Add’l Info:The application could not save the information.
Action:Verify Directory Services is running.
Reference :
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_2x/reference/guide/qm-error-codes-cisco.pdf
Hope it helps,
Anand
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