Archiving Of JIT Outbound call.

Please share the step wise discription of Archiving Of JIT Outbound call.

Hi,
Can you be more specific?
We have a matching Dialplan and working VoiceRouting in place (normal calls to that number are working), but if we want to add the number to a meeting, the same error message appears.
We do not use the External Access prefix in the Dialplan, we have configured our external access through a normalization rule.
Regards,
Moritz

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Control Cycle & JIT outbound calls

Hi,
Here requirement is that need to archive JIT outoutbound calls and delete control cycle. for this please explain the what are the configuration needed? Also explain me how to block a control cycle?
Regards
Maria
Edited by: Maria on Feb 11, 2011 8:01 AM

no answer

JIT outbound issue

Hi All,
We received a request from the business to be able to provide a forecast release and then send some kind of re-order point releases. Now in standard SAP you can either order with re-order point but this without sending a forecast generated by MRP.
Now we have found in the automotive functionality the "outbound summarized JIT" call which we think will solve our requirement. We have set-up this scenario and are able to generate JIT calls. However when we try to send out the JIT call the output is not transmitted.
In the messages you find the status on RED and the processing log states as error Summarized JIT call XXXX does not exist.
This message is twice in the processing log.
However when you call up the JIT call in transaction PJ02 you can see it.
Any ideas where this error might come from?
Regards,
Peter

Hi Ben,
First off all thx for your help on this issue.
The message created either via PK23 or S2L can be seen in the JITOM transaction.
If you can provide me with an email I can send you the configuration documentation that we have created.
The configuration that we have done is in the following areas of the JIT outbound:
Control profiles
Define JIT call profile
Define external procurement strategy for sequenced JIT call
Call Control
Define Actions
Define internal processing status
Define call control
Message determination
Maintained configuration for all steps
Summarized JIT call
Define replenishment strategies for external procurement
Regards,
Peter

Cisco Jabber for Windows in Extend and Connect mode and making outbound calls

Hi guys,
I've set up Cisco Jabber for Windows to use Extend and Connect to control a remote PBX endpoint. I've configured the required CTI-RD device, remote destinations, associated the users to the line and added the devices to end-user controlled device. The extend and connect part is working flawlessly without any issues. I'm able to receive inbound calls on the remote PBX endpoint and control the call (hold, resume, transfer etc.) using the Jabber call window that pops up.
However, I'm unable to make any outbound calls via the Jabber client when in extend and Connect mode. Reading the Extend and Connect guide, I need to configure Dial Via Office (DVO) Reverse. So when the user initiates a Dial-Via-Office reverse call, CUCM calls and connect to the Extend and Connect device (CTI-RD). CUCM then calls and connects to the number the user dialled and finally connects the two call legs.
After attempting to configure DVO-R for Jabber for Windows in Extend and Connect mode following the CUCM feature services guide, i'm unable to get any outbound calls working. From RTMT, i am receiving the following Termination Cause Code: (27) Destination out of order. What i also notice is that there is no calling number for that trace either. I would've thought that the calling party would've been the Enterprise Feature Access (EFA) number.
Has anyone got this working or can provide some guidance?
Thanks.

Hi guys,
I've set up Cisco Jabber for Windows to use Extend and Connect to control a remote PBX endpoint. I've configured the required CTI-RD device, remote destinations, associated the users to the line and added the devices to end-user controlled device. The extend and connect part is working flawlessly without any issues. I'm able to receive inbound calls on the remote PBX endpoint and control the call (hold, resume, transfer etc.) using the Jabber call window that pops up.
However, I'm unable to make any outbound calls via the Jabber client when in extend and Connect mode. Reading the Extend and Connect guide, I need to configure Dial Via Office (DVO) Reverse. So when the user initiates a Dial-Via-Office reverse call, CUCM calls and connect to the Extend and Connect device (CTI-RD). CUCM then calls and connects to the number the user dialled and finally connects the two call legs.
After attempting to configure DVO-R for Jabber for Windows in Extend and Connect mode following the CUCM feature services guide, i'm unable to get any outbound calls working. From RTMT, i am receiving the following Termination Cause Code: (27) Destination out of order. What i also notice is that there is no calling number for that trace either. I would've thought that the calling party would've been the Enterprise Feature Access (EFA) number.
Has anyone got this working or can provide some guidance?
Thanks.

Automatic navigation after "END" button depending on in- or outbound call

Hi all.
the requirement is:
In the case of inbound calls - the agent starts working on an item of the inbox and clicks on "END" when finished - the navigation should automatically bring him back to the inbox.
But if he starts with the account identification (outbound calls) then he should automatically jump back to account identification screen when clicking on "END".
I already got the Intent driven interaction working according to these steps. But now the navigation brings me ALWAYS back to the inbox.
1) Define a rule policy in the Rule Profile for context "Intent driven interaction":
If
Current Event Equals InteractionEnded-Interaction ended
Then
Navigate To ( Navigation Object type:Action = IC WebClient - Inbox:Display )
2) Release the rule using the "more" button and clicking on "relase draft rule" (the icon changes from yellow to green)
3) On the top level of my new policy I assigned my business role and the event that is being used (InteractionEnded).
4) I check business role customizing: function profile "INTENT_DRIVEN_INTERACTIONS" is assigned to "DEFAULT". Note: The intent driven profile "DEFAULT" is assigned to the service mgr. profile "IDI_DEFAULT".
Doing these changes my system now always jumps to the inbox when I click on the "END" button.
The problem seems to be that I am not able to figure out how to use the currentInboxItem as part of my rule policy.
I added a line in my rule for the currentInboxItem checking if the currentInboxItem is not-equal to "blank". This seems not to work. I guess I must rather check if currentinboxitem is "bound" or against a field of the item. But I don't see how to do this.
Has s.b. any idea how to get this work? Or on other ways how to get this work?
Does s.b. know how to debug when a rule is checked by the system?
Thanks & Regards,
Thorsten

Hi Paul,
I defined the execute method in the following way.
You can see below that lo_activity is defined in the following way:
lo_activity      TYPE REF TO if_bol_bo_property_access,
CURRENTINBOXITEM' is a standard object of the global data container which gets filled when an inbox item gets selected.
'ZCURRENTINBOXITM' is the repository object of the context ICRule and I fill the parameter for the process type.
Hope this helps.
Regards, Thorsten
METHOD if_crm_smf_service~execute.
fill attributes for currentinboxitem
see implementation example in class CL_CRM_IC_F_G_TRANS
DECLARATION -
DATA :
lv_string        TYPE        string,
lo_bdc           TYPE REF TO if_crm_ui_data_context,
lo_activity      TYPE REF TO if_bol_bo_property_access,
lo_fb            TYPE REF TO cl_crm_smf_fact_base,
lv_entity        TYPE REF TO cl_crm_bol_entity,
lv_rel           TYPE REF TO cl_crm_bol_entity,
lv_factbase      TYPE        string.
FIELD-SYMBOLS :
<lv_date> TYPE sydatum,
<lv_time> TYPE sytime.
CODE -
TRY.
      CALL METHOD super->if_crm_smf_service~execute
        EXPORTING
          session            = session
          service_properties = service_properties.
    CATCH cx_root.
ENDTRY.
lo_bdc = cl_crm_ui_data_context_srv=>get_instance( ).
get entity activities
lo_activity ?= lo_bdc->get_entity( 'CURRENTINBOXITEM' ).
prepare the nodes
lo_fb = session->get_factbase( ).
IF lo_activity IS BOUND.
    TRY.
      get only one order objects
        lv_string = lo_activity->get_property_as_string( iv_attr_name = 'CRM_GUID' ).
        lv_entity ?= lo_activity.
        lv_rel     = lv_entity->get_related_entity('BTOrderHeader').
      CATCH cx_root.
    ENDTRY.
    IF lv_rel IS BOUND.
      TRY.
          CLEAR lv_string.
        curr.inboxitem filled
          lv_string = 'X'.
          CALL METHOD me->set_fb_attr_by_id
            EXPORTING
              id    = 'ZCURRENTINBOXITM'
              value = lv_string.
        process_type
          CLEAR lv_string.
          lv_string = lv_rel->get_property_as_string( iv_attr_name = 'PROCESS_TYPE' ).
        create a child node and add the value
         lo_node1->set_attribute( attrib_name = 'BT_PROCESS_TYPE'
                                  attrib_value = lv_string ).
          CALL METHOD me->set_fb_attr_by_id
            EXPORTING
              id    = 'ZCII_PROC_TYPE'
              value = lv_string.
        CATCH cx_root.
      ENDTRY.
    ELSE.
      CLEAR lv_string.
        not filled
      lv_string = space.
      CALL METHOD me->set_fb_attr_by_id
        EXPORTING
          id    = 'ZCURRENTINBOXITM'
          value = lv_string.
    ENDIF.
get next BTOrderHeader
   lo_activity = bdc->activities->if_bol_bo_col~get_next( ).
ENDIF.
lv_factbase = lo_fb->get_factbase_as_string( ).
ENDMETHOD.

Conversion error in JCo outbound call

hi all
     i am working on making OUTBOUND call from SAP using JCo,
     our SAP system is Unicoded and i am refering Jco example 5 from JCo2.1.8 demo.
    i am able to make connection successfully , but while running test ABAP program for testing connection, i am getting Short dump error headed :
              Conversion error "ECHOTEXT" from character set 4103 to character set 4102
A conversion error occurred during the execution of a      Remote Function
*Call. This happened either when the data was received *      or when it was
*sent. The latter case can only occur if the data is sent from * a Unicode
system to a non-Unicode system.
The current program had to be terminated because of an
error when installing the R/3 System.
my ABAP prg. is this :
REPORT z_jco_test.
PARAMETERS: requtext LIKE sy-lisel.
*ECHOTEXT LIKE SY-LISEL
**"              RESPTEXT LIKE SY-LISEL
DATA: echotext type SYLISEL,
      resptext LIKE sy-lisel,
      rfctest TYPE TABLE OF rfctest,
      wa_rfctest TYPE rfctest.
wa_rfctest-rfcdata1 = requtext.
wa_rfctest-rfcdata2 = 'Hello World'.
APPEND wa_rfctest TO rfctest.
CALL FUNCTION 'RFC_PING'
DESTINATION 'JCO'.
*CALL FUNCTION 'STFC_CONNECTION'
* EXPORTING
*    requtext       =
** IMPORTING
**   ECHOTEXT       =
**   RESPTEXT       =
CALL FUNCTION 'STFC_CONNECTION'
DESTINATION 'JCO'
EXPORTING
    requtext = requtext
IMPORTING
    echotext = echotext
    resptext = resptext
TABLES
    rfctest = rfctest.
WRITE: 'Echo Text: ', echotext.
WRITE: 'Response Text: ', resptext.
LOOP AT rfctest INTO wa_rfctest.
WRITE: / 'rfcdata1: ', wa_rfctest-rfcdata1.
WRITE: / 'rfcdata2: ', wa_rfctest-rfcdata2.
ENDLOOP.
i have made RFC connection unicode yes.
please guide me

Helo!
We have a similar problem here. Could you please explain your solution in a bit more detail ?
Thanks in advance,
Markus

Outbound call not working for Common Area Phone

Hi,
I have configured Common area phone and i am not able to make the outbound call. I have grant the conference policy. I have grant the voice policy.
client policy is default
How to troubleshoot the issue with outbound calls?
INBOUND call is functioning fine
Thanks
jitender

You can change the dial plan with my tool :)
https://gallery.technet.microsoft.com/Lync-2013-Common-Area-57bc4ff1
But good call, normalization rules may be off due to default global dial plan.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Outbound Call in Cisco Finesse

Anybody please help what all configuration to be done in Finesse to do the outbound calls.
I am using Cisco UCCX 10.0, in which i have both the option for Cisco CAD and Finesse. When i run a outbound campaign its coming as an incoming call in Finesse.
When i answer the call, its showing the error "Unable to communicate with Enterprise Server. Outbound option not available".
Please help how to enable the outbound controls in Finesse

This is ineed the case, from RN (somewhat cryptic :-) ):
Cisco Finesse
Cisco Finesse is the next generation browser-based agent and supervisor desktop for Unified CCX. Finesse is an alternative to Cisco Agent Desktop, Cisco Supervisor Desktop, and Cisco Desktop Administrator. Finesse is available with Enhanced and Premium license packages and provides typical inbound voice contact center functionality. It supports Unified Communications Manager-based silent monitoring and workflow-based recording with MediaSense and Work Force Optimization (WFO).
Chris

Adding *67 to all outbound calls NOT in my contacts?

Sorry if this is a redundant question, I could not find an answer on a search...is there any way to either block caller ID, or automatically insert a *67 when calling numbers NOT in my contacts? Thanks.

I know I can do that, but would like to have some way to do it automatically. I use my phone for both personal and work, and customers I call are not in my contacts, so it would be extremely helpful to have a way that when I call a number that's not in my contacts, that it automatically inserts a *67, or some other way to blcok outbound caller ID. I think the blackbery can do it, I was just curious if the iPhone can...but it sounds like it's not an option.

Lync 2011 for Mac with iMessage on OSX inbound and outbound calls fail

Running Office 14.4.9 updates and many before that. If you activate or deactivate an iMessage account using the built-in Messages application, Lync can no longer make or receive calls. Calls received will automatically go to voicemail.
Outbound calls just ring and ring. The phone setting in Lync were all three set to Lync as well.
The only way I've found them to work is to following the first instructions at the following link:
https://support.microsoft.com/en-us/kb/kbview/2691870?wa=wsignin1.0
Log on to your computer by using administrative credentials.
Exit Lync if it's running.
Drag the Lync application to the Trash.
To remove your existing Lync preferences, delete the following files:
Users/username/Library/Preferences/com.microsoft.Lync.plist
Users/username/Library/Preferences/ByHost/MicrosoftLyncRegistrationDB.xxxx.plist
Users/username/Library/Logs/Microsoft-Lync-x.log
If you activate or deactivate an iMessage account steps 1-4 must be performed, otherwise, phone calls fail. One additional annoyance I've noticed is that Lync tends to hand with a red X on the icon in the dock when this happens as well. You must
use the terminal and do 'pkill Lync' in order to close it.

Hi MSGuest,
Can you install the latest update and then check again ?
https://www.microsoft.com/en-us/download/details.aspx?id=36517
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Response Group to PSTN Outbound Caller ID

Hi Guys,
I'm trying to implement an after hours paging service on our lync system using a response group (with overflow set to 0), but the problem I'm currently facing is that the outbound calling number ID is set to the number of the caller, which I'm not legally
allowed to present here in Australia. I could in theory set the number to be private, but that will cause people to screen the calls.
Is there any way to get the RGS application to set the call history in the same way that simultaneous ringing does, even perhaps on some server side-scripting?
This is the SIP info I get in a simultaneous ring, where xxx is the number they called, and yyy being the number they called from.
HISTORY-INFO: <sip:+xxx@frontend;user=phone>;index=1,<sip:+yyy@frontend;user=phone>;index=1.1
Any input would be very appreciated :)

I'm curious what happens if you try this:
You'd create a new voice policy, PSTN usage and route. On the route, you mask the caller ID to be your business's primary number.
Then assign that policy to a user account that you've created just for this purpose. That user account should forward it's calls to the number the response group should call.
Then, with the overflow still set to 0, instead of a calling the number, you call that forwarding user account with the caller id mask.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Bbandtalk sip setup cant make outbound calls

hi i have extracted the sip settings for my bbandtalk service and loaded them into my 3cx server and it has registered fine. However, I cant make outbound calls. It comes up with a message saying 'sorry you cannot make or receive calls on this line'? any ideas? i have seen something about you cant use the bbandtalk sip setup unless you are on your bt broadband line....but if this was so, then how does the bbandtalk softphone client work?

Having similar problems ("Sorry, you cannot make or receive calls ..."). Using FreePBX and Asterisk and could use some help with the settings. Happy to take settings that go into other configuration files, but I'm currently stuck. Here's what I've got thus far (and it doesn't work -- tried several permutations, too):
type=peer
context=incoming_bbt
username=445603449781
authuser=445603449781
secret=B9R0WDKP9KAQMVX
host=62.239.169.148
insecure=very
fromuser=445603449781
fromdomain=62.239.169.148
dtmfmode=rfc2833
Any help would be appreciated. Have other VOIP services working and BT seems to register fine.

UCCX HR Report for Outbound Calls

Hi,
We are using UCCX 9.0.
In Historical report we able to get the report for outbound call also.
The issue for the Outbound is calls which are not answered by the remote party There is also a call duration though the CUCM CDR shows zero seconds and the Agent Call Records in CAD shows the call and unanswered.
Because of this we are not able to identify the matured calls & non matured calls for the outgoing.
Is there anyway to capture unanswered outbound calls from Historical reports
Thanks,
Paul

I must say that I had similar problems with reports for outbound calls on our CC system...after some writings with TAC we concluded that reports for outbound calls in CC system are much more less informational versus inbound calls. So what I want to say is that probably your reporting is working fine and there is just no info for outbound calls which can be utilized and be usefull for you in your reports...
BR,
Dragan

Wrap-up time for manual outbound calls (UCCX)

Is it possible to configure the wrap-up time for the manual outbound calls in UCCX? I think, this option only exists in CSQ, which is of course meant for the inbound calls. Any thoughts or any workaround to make this work?
Requirement- Once a manual outbound call is hung up, agent's state should be switched to WORK READY as per the wrap-up timer setting.
Thanks.

Dear experts,
I look forward to hear from you if you have anything to offer. Wrap-up TIME to be setup for manual outbound calls in UCCX.
Thanks,
Piyush

CME - Sending outbound calls to FXO port

Hi Guys,
Need your help for the below scenario.
Our customer has a CME where 4 FXO ports are already connected and working. Customer has added 2 more FXO port and few IP phones.
The requirement is when ever an outbound call is made from the newly configured IP phones, the call should go through the newly added FXO lines.
For eg ext 3001 , the outbound call should go through port 0/1/0
Already the prefix 9 is used for dialing the number and I guess only one prefix number can be used in CME.
I tried translation rule , cor list but none worked , the call is default going through the old fxo port and not to the new fxo port.
Can you guys help me with the configuration.
Regards
Sathya

Previous post on similar issue might be helpful -
https://supportforums.cisco.com/discussion/11431746/h323-choose-outbound-fxo-port-based-calling-number
Thnx

Archiving Of JIT Outbound call.

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