Article Pop-ups
Does anyone know a way to disable the yellow windows that pop-up every time a user hovers their cursor over an article? It's the window that states whether the article if available for check-out, or who has the article checked out. We're finding a few editors requesting them to be disabled because they are annoying.
I've tried hiding all options in the View menu, changing the screen mode, and find nothing in the preferences for this.
...Ron
Oh man.....
I can't believe I glossed right over that! The Tool Tip should have been a flag for me since I've used that myself in FileMaker development.
Thanks Bob, the users are happy campers now!
...Ron
Similar Messages
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I would like to stop pop-ups that are within emails and articles.
when a word or phrase is underlined or off color, if you pass your mouse over it, a pop window appears with inane blather about that word/phrase. I would like to stop the pop-ups and, if I want information about that word/phrase, I will click on it.
You can look at Adblock Plus: https://addons.mozilla.org/firefox/addon/1865
You need to subscribe to a Filter list (e.g. the EasyList): http://adblockplus.org/en/subscriptions -
last night I was downloading something for church (I am new to Mac notebooks it's the first one I've ever owned and I've owned it since March 2014). I have never had a problem ever with this computer that's one reason I love it. So after I was downloading this thing it sent me somewhere and to download my file so I had download my file well I don't think it downloaded the file I wanted because I never saw that file ever again I've tried everything to figure out what's going on because now my Internet is pretty much crashed it says that there is no Internet connection I have pop-ups that want to stop me using my Internet and says it's unavailable then last night when I was on a site I have all these things at the top and at the bottom that show me other prices for things and I can't figure out how to get those off I go to their website for removal and there is no removal for Mac. Google is my search engine it will not let me put in Google when I go to type for google it throws me on Yahoo no matter what Yahoo has pretty much taken over my Internet and I don't know what to do it it's a mess. Can someone please help me I am definitely not Mav Savy.
Thanks a bunchHelpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
Every time i log into my computer, i get bombarded with pop ups asking me for numerous passwords, i enter the CORRECT ones in for my email accounts and they keep coming up, i cant do anything to get this off. Keychains suck i dont know why anyone would have made these.
I go to the keychain preferences in finder and i try to unlock the local items keychain but it wont because i dont know the password, ive tried any password it could possibly be and it wont go through. I also cant reset it becasue it says "invalid aegument" every time i try to do that in First Aid.
Everything anyone has said to do wont help. I cant even get my mail accounts to come online but they still work in my phone. I even downloaded the newest version 10.9 or whatever and it doesnt work. My mail accounts are all screwed up, so is icloud, and messages app i cant even use it. ive restarted my computer a million times so dont suggest that either.
Oh and for those of you who are going to tell me to go to /library/keychain or anything like that, my computer says that the file or folder doestn exist.Please follow the directions in this support article. If there's no change, see below.
Back up all data. Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to keep or delete the keychain items. Choose to delete and confirm. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test. -
Mac running slow and many pop ups
Hi!!
My mac seriously became slow after my husband started messing with the chrome properties. Now it directs me at every click to a pop up with crap and plays video really slow.
Can someone please help??Please review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/ -
How do I stop the Firefox pop ups on the Firefox 4 homepage, now?
I uploaded the new Firefox 4. My default page now just appears with non-stop pop-ups that ask me to be sent to various places to learn stuff. There seems to be no way to get rid of them. I will stop using Firefox altogether if I cannot.
Here is a sample of text within the box. There are embedded links that take me to the site if I click. If this one does not pop up another one does. They seem endless. I don't want them.
Take Firefox 4 anywhere you go! Firefox 4 for Android and Maemo is live and ready for you to enjoy. Get it now.
I do not want it or anything else now! I just want a home page without demands. How do I get rid of these pop up boxes. Or should I just go to explorer. By the way, I went through the procedures to stop Firefox pop ups and it had no effect whatsoever and was unclear about how to fix the problem.
Help! ThanksWhat the hell are you talking about? I have the same problem and this has nothing to do with malware or bad websites. I just upgraded to firefox 4, and everytime I reload google home page (house icon), mozilla posts and displays a stupid advertising message right below the google search bar (incorporated into google code page display). Message such as "Take Firefox 4 anywhere you go! Firefox 4 for Android and Maemo is live and ready for you to enjoy. Get it now - you like firefox 4? learn more etc...". Refresh google.com on f4 and you'll see them too. I don't know how you browse but you must have less sophisticated habits.
This can get very aggravating for people that use very often the refresh icon in order to refresh or launch a new search, which makes more sense for me for a few reasons:
I like to be looking at the center point of my screen and not on the little Google window on the top right. I'm not looking INTO my screen's corners. But INTO my screen.
I very often refresh, almost in between every page since I do rarely navigates from one page to another, but usually launch my own search.
I do a lot of searches. Image... text.. articles. Mostly worked-based.
I have this habit and I am not going to drop it.
Anyway.. Please drop the condescending "buddy" every two lines, and be assured that it is a Firefox problem. I have the same problem as drmiller333.
Does anyone have found a way to stop this?
Does it stops after a few days?
I just downgraded back to firefox 3.6. I would like to benefit the new engine and updates coming with f4 but I won't as long as Mozilla keeps posting those aggravating messages. I don't give a f... about "android, maemo" or "how to learn more about how awesome is mozilla".
I may move to chrome is they don't do something for it. -
I was able to BUY/ORDER an Album before. Last time was Feb. BUT since then I am having issues with annoying Sites that Pop Up when I click within a website that I'm on. i.e. Trip Advisor>another website will open and then another and then another! VERY Frustrating! I need the pop ups to run Netflix or other programs.
1) I'm not sure this is the issue that is preventing me from Buying my Album?
2) I tried to EXPORT my Album over to my iPad thru iCloud but it ONLY exports the individual jpegs.
After hours and hours of creating this Album I don't want to start again on another device ;-(Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one. -
Hey, I was wondering if anyone could tell me if my Macbook Pro has a possible virus? I really don't think anything is wrong, as everything seems to be working fine, knock on wood.... However, I noticed I when using Safari, I have had pop ups for Mackeeper, to clean my Mac, and just now I got a new tab opened automatically for Mackeeper and when I went to leave the page, a pop up appeared that said Let Mackeeper clean your Mac, If you don't want to use Mackeeper, leave this page. It might not have been word for word, but it was to that effect, i exited out of that page! I saw a similar post on here from November, and Linc Davis gave steps to check for an extension that could be a problem. I followed those steps, but didn't find any extensions at all... So, did I look right and do I have anything to worry about? I really am not worried and know what to look for, but just want some opinions of my peers....
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
Since updating to 6, I have annoying popups even when followed your directions, disabled pop ups , there are no exceptions in the window. The pop ups come as new windows and show that they are coming from firefox as it shows in the upper left corner. I won't use your browser anymore b/c it is annoying.
The Safe Mac » Adware Removal Guide
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
Hi,
Please can someone help me.
I have pops ups coming up every single time I open a new page on my mac air. EVERY TIME. A FEW TIMES.
Purifier, casino, macbook keeper. I have disabled pop ups in preferences on safari, but it doesn't help.
could it be Utorrent causing a virus? I have uninstalled it but no luck.There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
How to remove unwanted pop ups in safari Version 8.0.3 (10600.3.18)
I have OSX Yosemite version 10.10.2
I am getting unwanted pop ups in my safari Version 8.0.3 (10600.3.18)
This started after I was trying to watch live cricket on the net .... It asked me to download HD quality application .... I have deleted that application but till now I am getting pop ups whenever I browse...Please review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/ -
Macbook Pro has adware. Keep getting annoying pop-ups. How do i clean my laptop
Macbook Pro has adware. Keep getting annoying pop-ups. How do I clean my laptop
There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
I can block pop-ups, but not allow new windows in Firefox 4
After upgrading to Firefox 4, I can block pop-ups (except
those I wish to allow) just fine, but I can't find a way to
allow website links to open new windows -- I always get
a message that Firefox prevented the new window, with
an "Allow" button. I want to allow them all. How can I
do this? Thanks.'''Scan for Malware'''
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try some of the following programs to scan for malware:
* [http://www.malwarebytes.org/mbam.php MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://windows.microsoft.com/MSE Microsoft Security Essentials] (A good permanent anti-virus if you don't already have one)
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
'''Reset Firefox'''
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us! -
What's the best way to stop pop-ups, add-ons and annoying ads?
i've tried a lot of things to get rid of all these annoying ads and pop-ups and nothing is 100% working. could anyone please help me out with this on chrome or safari?
You may have installed one of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
I would like to stop pop ups when browsing. I have selected the option to block yet I still receive pop ups. This slows my browser and is unwanted. I have gone through preferences and chosen to block pop ups. This does not work. please explain, and help.
Thank you,
Julie StuartIf you are receiving popups, it is possible that this is being caused by an extension that you have installed on Firefox.
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
*In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
*In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
:[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
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