As a HUGE company, I am disappointed they can't handle International Travel Situations!
I live in China and I am currently working on a Chinese computer (ugh). I am trying to install Flash Player.
So, I go to www.adobe.com and I click Flash Player and it sends me to Adobe - 安装其他版本的 Adobe Flash Player but I don't want Chinese, so I go back to www.adobe.com and I select "United States" in the bottom left hand corner. Theoretically this should set it for the entire website, right? WRONG! I go to the botttom right and click Flash Player it even shows the link as get.adobe.com / flashplayer/ (Note: I had to put spaces in otherwise this stupid forum would change it the words "install different language" but when it goes there it gives me the chinese again - get.adobe.com / cn / flashplayer/ (again had to put spaces in because I can't make this forum display JUST the link) [That now adds a new suggestion, allow us to install links as is so we can show where we are having problems!]. But I can't read that. I want an English installer.
So, I am VERY disappointed that Adobe is such a large international company and even offers an option to say what country you are in thus giving us English but when go to another page they "forget" our selection and just use info about our computer. Why can't thay have a language option on the install page that says "install this in another language".
Now, I am SURE some nice poster will give me a link for downloading Flash Player for Windows 7 in English but I REALLY want Adobe to consider the possibility of an expat living in another country working on a strange computer and wanting the convenience of an English (or whatever their language is) install. I really don't think that should be hard to do. I wonder if Adobe reads this? I found no way to contact them as they kept saying "recommended - forums".
Thank you for allowing me to rant here. I hope someone can give me the English install location (HOPING Adobe will not change the page to Chinese once I click on it like they do when I go to get.adobe.com / flashplayer/ - they automatically switch it to get.adobe.com / cn /flashplayer/.
Thank you for any help you cna provide but PLEASE Adobe, change your website to make our expat lives easier!
T
Thanks for the note. I totally get your frustration.
This is definitely one of those gigantic company problems that stems from people working in silos. We own the engineering of the actual product, but the website and the distribution is controlled by a central group responsible for all products. I know who to talk to about it, and I'll pass the information along.
This *does* seem like a bug. We launched a complete redesign of adobe.com about a month ago, and my guess is that this was an oversight . My guess is that if you were on an English machine in China, this would work. I'm sure we tested it, but we probably tested it from the US over a VPN to Beijing from an English machine (or in Beijing on an English machine). It looks like we're evaluating the locale of the computer and bumping you back to the Chinese distribution. We have a bunch of complicated redirection logic specifically for giving you the right version of the software to download. That's definitely inconvenient for this scenario, but it's also a pretty funky edge-case. I can see how it would be easily overlooked.
Hopefully one of these direct download links will work for you:
http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_ax.exe
http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player.exe
http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx.dm g
On a personal note, most of my tech-savvy expat friends rely heavily on commercial VPN services -- mostly for accessing geographically restricted services -- but it would provide a good workaround for the current situation. I frequently do the opposite -- using our corporate VPN endpoints to simulate the experience working on an English machine in other geographies. Commercial VPN services are typically pretty inexpensive (USD $5-10/mo). If you're using public WiFi networks as a matter of course, I'd highly recommend using a VPN connection, especially for any kind of financial transaction. Anyway, just thought it might be a valuable tool in your toolbox if you're not already aware of the option.
Best regards,
Jeromie Clark
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How does a large company like Verizon think they can treat their customers this way?
One of the basic phones on my account was lost. I called to see if there was an upgrade available. They said that the only one available was on a different phone which was a smart phone. I was told I could transfer the upgrade to the basic phone. Twice, I asked for verification that this would have no impact on the smart phone nor on the data package. I was VERY adamant that if it would affect the smart phone or data plan in any way, I would just pay for the basic phone replacement outright without upgrade pricing. Since I was assured that my plan would not change, I went on a mission to find the appropriate basic phone replacement. I started out at a Verizon store where they again assured me that I would not affect my plan in any way - the upgrade would just transfer. They did not have the phone I wanted in stock but suggested that I check at the other vendors to see if it was readily available. The phone was for someone who was leaving town in 24 hours and I needed it right away. I located one at Walmart and it happened to be a $.97 phone with upgrade or $39.99 without upgrade. Since I had multiple assurances from different Verizon direct sources, I purchased the phone st $.97. Now, my nightmare begins. Walmart is no longer able to call for upgrades, they have to register with a chat line and wait for someone to respond. After 45 minutes of waiting for the chat to respond, I called from my own phone directly to Verizon for the upgrade assistance. AGAIN, I was assured that the transfer from smart phone to basic phone would not alter the smart phone plan in any way and they proceeded to assist the basic phone upgrade. Of course, they had to shut down the smart phone, transfer the upgrade, and then restore the smart phone in order to activate the basic phone. It took an additional 45 minutes to complete the activation - WAY longer than I had anticipated but it was done. Both phones were up and running and I had accomplished what I needed to get done. Ten days later, I went on My Verizon and I noticed that the data plan for the smart phone was only 1 GB. I immediately called and received assistance from a very nice customer service rep who recognized the problem right away and gave me the steps they would need to take in order to correct the problem. Once again, I was assured that the data plan would remain at unlimited. She was concerned that the data usage would overrun the 1GB and upped the plan to 6GB so that I would not unwittingly incur overage expense while I was waiting for the correction to be done on my account. So very thoughtful! However, they had to send it to the correct department to have the unlimited data returned. I would receive a call in 48 hours to verify that all was fine. Meanwhile, I got extremely ill and did not get back to them until 2 weeks later. Of course, NO ONE FROM VERIZON EVER returned the 48 hour call. After waiting a half hour for assistance, a message came on that the service center was closed for the evening and gave me the hours of operation so that I could return the call. Annoying, but it was late at night. Got up early the next morning to call at 6:30 AM and all hell broke loose. I calmly explained my dilemma. They said they understood and they would check my plan for verification. She came back and said that I was wrong that I still had the unlimited plan but it was on a different phone line now. UMMM, no, that phone always also had unlimited data, and reiterated the correct phone number to check. She verified that the correct phone indeed was at 6 GB (as previously mentioned in this post) and since unlimited was no longer available, I could not add it arbitrarily to another line. Again, I explained that I already had the unlimited data and that Verizon arbitrarily withdrew it. I was assured it would not change and was told that someone from some unseen higher department was supposedly correcting the problem. "Oh, now I get it!", she says. She would be glad to lower my phone bill by reviewing my entire plan and changing it to a lower monthly fee! WHAT, how do we go from incorrectly recorded data plan to revamping my entire plan so that I could lower my monthly fees? Then she tells me that they had appealed the data plan change and it was denied? What did I expect? I had upgraded my smart phone. HUH? What appeal, are there copies, was it correctly identified for approval, how did we get to this point? I requested a manager. This devil in disguise tells me they can do what they want because I signed a contract that upgraded my smart phone! NO, I did not! It clearly stated the basic phone number! A few more unprofessional barbs from her and again I ask for management as well as the procedure and phone number for the Utilities commission or whomever I would register a complaint with. She tells me that she has no idea what I am talking about. She would google it for me. However, if I would just let her adjust my plan, I could lower my monthly bill. Not once did I ever complain about my monthly bill! (Although I should at $300 a month). I asked if she was refusing to help me register my complaint. She told me I was refusing her help to lower my bill! NOW it becomes a shouting match. She finally agrees to escalate this to an additional appeal but don't expect anything because they won't approve it. Someone will get back in touch with me in 24 hours. I'm at 48 hours plus and no return call. However, thank you for being a satisfied customer since 1995! BBB and FCC are next on my list. You can also be sure that I am researching alternative companies for my next loyal 20 years. I don't understand how they can say or do what they want and get away with it. This is at least the third time they have given me assurances of service and it never came through or they basically told me to pound salt, they can do what they want. It is a shame that I have to change companies because I can no longer tolerate their lies and deceit. Verizon coverage is undeniably the largest by far, but I am sure I will be able to find service with other companies that will do just fine. PS! After all of this, that darned lost basic phone was found!
Subject was edited by: Verizon Moderator<<>>Today, my FCC complaint hit the same person working on the BBB complaint. Jimmie has been very nice and seems willing to work with this problem. We have been able to come to an agreement. I paid the purchase price for the phone and he returned my upgrade and unlimited data plan. This is what would have occurred if Verizon had given me correct information to begin with. I am happy with this result. He also brought quite a few instances concerning the handling of my transfer and upgrade that did not follow proper procedure. I am also confident that I would not have resolved this without complaining to BBB and or FCC. Verizon had no interest in solving the problem nor did they show any propensity to keeping a 20 year client. Even though this last CSR was very polite and helpful, his sole job is to respond to formal Federal and State complaints. He is required by law to address every complaint and report the reporting agency the agreed upon results - good or bad. Again, I suggest - If you are not getting the proper customer service, complain to someone outside of Verizon. Jimmie had not received any complaints registered with Verizon directly and I still have not had any contact with any other management representative that I was told would call.
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I have just recently brought the blackberry curve 8310 and i am not able to access the internet, MSN etc.
I rang my phone company(Crazy Johns) and they saif i cannot use the internet on this phone because they don't sell it anymore and i need a setting for it to work.
Can you please help me with this?
Thanks Matthew.Hello,
The services you listed in your post will require a data plan which is provisioned by your wireless provider. You may want to contact your wireless provider to see if you have the correct plan.
Cheers,
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)! -
this a disgusting company that they can't give phone support to a 67 year old woman that doesn't understand all this giberish computer
This is a user to user forum, not Adobe support... ask a question and someone may be able to help
The information you need to provide when you ask a question is below... sorry... video editing IS fairly technical
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
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And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
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I've lost some Photoshop cs 8.0 files and have been told by a recovery company that they can't be saved. I've attached a screen shot of what seems to remain of one of the files. You will see it has 3 different icons that correspond to it. One a 'thumbnail'; one a 'meta' and one an 'exec' file. I have no idea what this means and whether or not someone more experienced in recovery can tell me if these kinds of files are salvageable. Any kind of input would be great. I'm not well versed in the language that's probably involved in describing this...
This is where the icons that appear are located - not the original files.
The icons are straggler files. No your original files would not be located there. The original files (.app files) would be located inside the Application folder.
In fact - I really don't even know why these icons are still on the computer.
It's because when the files were deleted, you did not use an uninstaller. I do not use Photoshop, but if it comes with an uninstaller, when using same, the uninstaller gets rid of all the straggler files that are attached to the application. 3rd party uninstallers also get rid of straggler files.
I have no idea what they mean or what their function is.
To know what they do, you should post over in the Adobe Forums: Forum: Adobe Photoshop forum area. It's where all the Mac Photoshop users hang out. These users will be able to explain to you which files you can safely remove associated with your "lost" files. -
I am looking for a high quality video converter from MTS or M2TS format to MAC...many softwares claim they can do it but turn out to be disappointing (low quality...).
Please advice if you know of any solution or serious test forums.
Thanks!Also, you didn't say for what purpose you need them converted, but this thread might ofer a clue:
https://discussions.apple.com/message/21389296#21389296 -
I got an iphone from three network Uk, I am planning go to have holidays abroad for one and a half month, I request to my mobile company if they can unlock my iphone to use abroad with another sim , after one week they unlock my mobile.and my basic questions , if for any reason someone stole my iphone, they can activate in other country because my iphone is unlocked with the original codes.
Yes.
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I have moved from one company to another and they both use iphones I backed my phone up before it was shut down I tried to retrieve contacts from my PC it did not work will it work when I get my new iphone?
I updated my iPhone onto my friend's MacBook
Why would you do that, and not on your own computer? See the hassle it caused you?
can he just email me the folder
Backup files are too big to email. Use FTP, DropBox, etc...
how do I then put all that data back into my current phone from the new computer?
How to restore iPhone: http://lmgtfy.com/?q=how+to+restore+iphone -
How disappointing I can't not restore my phone from any iCloud backups. Each time it advises that there is a problem with my data. Spoke direct with apple support and said there is nothing I can do !
Any help / insightHow disappointing I can't not restore my phone from any iCloud backups. Each time it advises that there is a problem with my data. Spoke direct with apple support and said there is nothing I can do !
Any help / insight -
I have a problem with the headset of my ipod nano 4th gen. the right side don't have a sound. It comes in and out. what do I need to do.. I am using the original headset eversince. I tool it to a Apple Mac Cennter and Taked with a Service Center Rep. And he told me that they can't do anything because they don't repair the ipod they didn;t even look at it. I was told instead to buy a new one. I was very disappointed.. This is already my 5th ipod though i am planning to buy a new one.. I still want it fixed so I can give it to my little sister
From the OP: "My old computer got a virus and when that happened all my music was lost. "
They don't have the music on their computer so they cannot transfer the iTunes folder, from the computer to their iPod and then to the new computer. And if they try to enable disk use on the iPod it will erase all the music that is on it. The method you cited is moving the files in a data format using the iPod as a flash drive. It doesn't work if they are in music format. That is why I suggested Yamipod. -
Help!
Probably you have never experienced this, but I have lost the ability to iMessage.
When I try to turn on iMessage, it tells me that "an error occurred while trying to turn on iMessage."
It's not a huge deal, but people with iPhones can't text me back unless they try to re-send after finding out that their message wasn't delivered.
Help!
I think I have gone through every support option available, short of
Scheduling an appointment at the Genius Bar. But I have been to the store three times in the last three weeks.
To solve a different problem, the folks at the store replaced my iPhone 4S.
I came home and loaded my backup onto the new phone. Everything EXCEPT iMessage seems to be working great.
I would really appreciate any feedback...Help!
Probably you have never experienced this, but I have lost the ability to iMessage.
When I try to turn on iMessage, it tells me that "an error occurred while trying to turn on iMessage."
It's not a huge deal, but people with iPhones can't text me back unless they try to re-send after finding out that their message wasn't delivered.
Help!
I think I have gone through every support option available, short of
Scheduling an appointment at the Genius Bar. But I have been to the store three times in the last three weeks.
To solve a different problem, the folks at the store replaced my iPhone 4S.
I came home and loaded my backup onto the new phone. Everything EXCEPT iMessage seems to be working great.
I would really appreciate any feedback... -
Good afternoon ... I would like to know how I can do to communicate with Verizone company to see if I can unlock my iPhone 5 which acquired in NY last year, buy it because you sold me released but is totally false ... I welcome your comments ...
Krawly11 wrote:
That's what they told me at the time of purchase and that's why the team acquired ...
But when I get to Venezuela and introduce NANO-Sim in a line to use the phone here just does not respond to the network ... None of the 3 phone lines we handle here ...
It is a 64G IPhone 5 ...
Regardless, it is not a matter of carrier locking. Verizon iPhone 5 phones were never GSM sim-locked to begin with. Every iPhone Verizon has sold since the introduction of the iPhone 5 has been sold with an unlocked GSM slot, as required in the USA by their agreement with the FCC. They have not been allowed to sell any iPhone 5, iPhone 5c nor iPhone 5s devices with GSM carrier locking in place.
Your connection problems are from some other cause - it is NOT a carrier locking issue. -
Bought a different phone, now Palm says they can't give me my Memos
I had a Palm Pre until yesterday. I just had too many little pproblems with the Palm Pre, disappointing. I went to my local Sprint store and changed it for a HTC Hero.
The Sprint employees were able to transfer my contacts and calendar (because they were Google) but they said they can't restore my memos. I called Palm customer support yesterday, and 2 different people told me that if I don't have the Palm Pre anymore, then they can't help me.
This is crazy. If my memos are backed up on the PALM customer server, then why can't those guys just send them to me in a compressed file? Send it to my email. I only have about 25 or 30 memos, but some of them are important. I had to turn in my Palm Pre to get a discount on the new phone. I want my memos, I hope somebody who reads this can give me a good idea. I have already sent this same message to the "feedback" link.
I say thank you in advance.Dont think you will have any luck on this. From the product page it states
Backup and restore is within wireless coverage area and over the air only; applies to Contacts, Calendar, Memos, and Tasks -
Huge TemporaryItems files created on login (can't open Excel)
Hi,
We have a user who logs in using a network account (AFP share) and reports that they can not open some Excel files. So I had a look in their ~\Library and I saw that they have a huge ~\Library\Caches\TemporaryItems folder with 3 files with names dftmpEONCKLOMvkkkk.... which are all over 1 or 2 GB in size. Deleting them allows Excel to open fine. However every time user logs in these are created again and she cannot open certain Excel files.
Any idea how this can happen?
They don't seem to have other third party apps besides the usual (Chrome, Skype, Office).
Many thanksRemoving the files and restarting the machine and server has been the only remedies that have worked for me so far. Also for reference it looks like someone was having these troubles before and has described their attempts to solve it here: http://yuhuisappleblogger.blogspot.co.uk/2009/01/solution-misconfigured-temporar yitems.html
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Is it true that Mac's can get a genuine Virus? I've heard they can't.
Is it true that Mac's can get a genuine Virus? I've heard they can't.
OS X already includes everything it needs to protect itself from viruses and malware. Keep it updated with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Disable Java in Safari > Preferences > Security.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgement, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.
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