ASR (Auto Service Request) version 3.1 now available

ASR (Auto Service Request) version 3.1 has been released to production.
You can access the ASR 3.1 download and documentation via the link at the bottom of http://oracle.com/asr.
Changes in ASR 3.1:
ASR Manager installable on any Solaris 10 or OEL (Oracle Enterprise Linux) operating environment
Supports the ability to install the ASR Manager on a non-qualified, non-entitled server. This means the ASR Manager can be installed in a Solaris local zone or LDOM, in virtual environments such as VirtualBox and VMWare, and on M-Series domains and Blade servers.
Changes in the customer email notifications.
The updated user documentation includes examples of the new email messages.
Our customers and Partners are advised to use My Oracle Support to manage their ASR assets, as well as the ASR Manager "list_asset" command.
The "asr report" command is now disabled.
See the "What's new" section of Installation and Operations guide for more info on ASR 3.1 changes.
Note that the ASR download is now hosted by My Oracle Support and is no longer on the Sun Download Center.
Best Regards,
Wayne Seltzer
ASR Product Manager
Oracle Global Customer Services

Hi
I have wls 10.3.1 installed on my local machine. I installed it as part of configuring FMW 11g. I am trying to add
OSB component to it by running : osb1031_wls103_win32.exe.
But I am receiving the following error message:
The product maintenance level of the current installer ( wls 10.3.0.0) is not compatible with the maintenace
level of the product installed on your system (wls 10.3.1.0). Please obtain a compatibile installer or perform
maintenance on your current system to achieve the desired level.
So my guess from the above message is that "osb1031_wls103_win32.exe" is for wls 10.3 and not for wls 10.3.1.
Where can I get the OSB installer for wls 10.3.1? or how can I fix the above error?

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ASR(Auto Service Request) in Ops Center 11g?

Published document mentions it supports automatic service request generation, however no technical document describes how to implement.
Any clue?
Thanks in advance,
Vince

Can you include a link to the published document?
There is no link between ASR and Ops Center in 11g.
There is a link to MOS, where you can open SR's against assets, but not ASR.
http://docs.oracle.com/cd/E18440_01/doc.111/e18415/chapter_messages.htm#OPCUG158
http://docs.oracle.com/cd/E18440_01/doc.111/e18415/chapter_services.htm#OPCUG185

Auto Service Request (ASR)

Oracle Auto Service Request (ASR) for Sun Systems is a secure, scalable, customer-installable software solution available as a feature of your Oracle or Sun hardware warranty, and Oracle Premier Support for Systems or valid Sun support plan. The software resolves problems faster by using auto-case generation for Oracle's Sun server, storage and Exadata systems when specific hardware faults occur.
For more information, see http://oracle.com/asr.
There is an Oracle community for ASR on:
http://communities.oracle.com/portal/server.pt/community/oracle_auto_service_request

Dear user13136375,
Sorry you're not satisfied with ASR in your environment.
Please note that ASR is designed to report on specific faults on qualified product.
You can find ASR fault coverage details via the link at the bottom of http://oracle.com/asr.
The V880 is qualified for ASR. Here is the ASR fault coverage report for the SunMC agent:
http://wikis.sun.com/display/asrfaults/280R_V480_V880_SUNMC_fault_events
The fault events include specific power supply and fan failures.
Unfortunately, the disk fault your V880 experienced is not in scope for ASR.
Newer products have significantly higher ASR faullt coverage.
ASR is not intended to be a substitute for system monitoring and other administration responsibilities.
It can improve the time to resolve problems for specific faults.
Thousands of Oracle customers are impressed by the improved service experience that ASR delivers.
Best Regards,
Wayne A. Seltzer
ASR Product Manager
Oracle Services

Windows SharePoint Services Connector for WebDAV is now available

The Windows SharePoint Services Connector for WebDAV is now available for download as described in my
<a href="https://weblogs.sdn.sap.com/pub/wlg/4128">weblog</a>.

no information on MA configuration is included
http://technet.microsoft.com/en-us/library/dn511003%28v=ws.10%29.aspx

Novell Service Desk Android App is now available

No matter whether you are at your desk or at a remote location, you can now manage and support your customer requests using your favorite Android mobile device.
We are pleased to announce that Novell Service Desk Android mobile app is now available for download in Google Play.
https://play.google.com/store/apps/d....android&hl=en
-Adharsh

Padharsh,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php
If this is a reply to a duplicate posting, please ignore and accept our apologies
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Your Novell Product Support Forums Team
http://forums.novell.com/

Java Web Services Developer Pack 1.3 now available

All,
The Java Web Services Developer Pack 1.3 is now available for
download from http://java.sun.com/webservices. This release of JWSDP includes the fcs release of JAXRPC 1.1 and SAAJ 1.2 based on the WS-I basic profile 1.0 in addition to bug fixes /maintenance relases of the other components that have been in there in the previous releases. Feel free to download and send us comments at [email protected]
- Rajiv
:wq

I was pumped when I saw this post, then deflated when I read what was new...
No new JSF. I'm sooo ready for an update :-)
TTFN,
-bd-
http://bill.dudney.net/roller/page/bill

New version of Webutil now available

I am pleased to annouce the new version of webutil (Webutil 1.0.6) is now available for download on OTN. This version is certified with versions 9.0.4 and 10.1.2.0.2 of Oracle Forms.
For details go to http://otn.oracle.com/products/forms
For other Forms information and advance notice check out
http://www.groundside.com/blog/content/GrantRonald/

Is there a "What's New in 1.0.6". Do we need to upgrade if we are still running 9.0.4 and Webutil 1.0.5. Is it just compatibility issues with 10.1 that have been addressed or are there other enhancements and bug fixes that we need. I don't want to have to upgrade unnecessarily.
Thanks
Richard

New update for Community Help application - version 3.5 now available

Hi: just a quick announcement that the engineering team has released version 3.5 of the Adobe Community Help application. This update is a very significant release that directly addresses a lot of the feedback that we’ve been hearing from the community. The most significant changes include:
Feature
Benefit
1.
Tabbed Browsing
Ability to open multiple pages   from multiple sources simultaneously
2.
Favorites/Bookmarks
Ability to bookmark your   favorite URLs; note: we prepopulate a set of suggested bookmarks for you   based on the products you have installed. Users can of course   add/edit/delete any bookmarks that they choose and can organize them via   folders, etc.
3.
Search/Browse History
Ability to view previous pages   browsed or search results (including previously used filter options, search   collections, online/offline search status, refinements, and more).
4.
Flash Platform ASLR
Ensures developers only   have to download one copy of the ASR and not separate, multiple copies for   Flash vs. Flex, etc.
5.
Revamped local content   download workflow
The entire local content   download workflow has been reworked! We have removed the pop-up dialog   box and moved the “content update” notification to the footer of the app as   well as the homescreen. This ensures an uninterrupted workflow for   users who simply want to access content first and foremost.
6.
Performance improvements
The team has worked especially   hard on improving the start-up and browsing performance by consolidating a   number of disparate server calls into a single initialization service that is   only performed at launch. This enables us to cache a number of assets   and reduce network calls/dependencies.
7.
Silent application updates
Similar to the changes in the   local content download experience, we have also revamped the update   experience for the application itself! Going forward, app updates will   be downloaded in the background without interruption to the user workflow.
8.
Set-and-forget search options
Search options are now sticky   from session to session – for example, if you check the Search Adobe   Reference check box for Photoshop, the CHC will remember those options   the next time you open the app. This applies to refinements too.
9.
Much more!!
Minimize to sytem tray (for PC   users only); upgrade to Flex 4.1 and AIR 2.5; and many, many other   enhancements, fixes, etc.!
Note: many of these features were part of our earlier 3.4 release – as some of you know, we had to pull down that release shortly after launch due to server/hardware issues. So only a few users were able to update at the time. CHC 3.5 is now a general release that will support all users and has been extensively tested to ensure robust performance and stability.
To update your app, simply open the Community Help application from your hard disc or visit our download page on adobe.com:
http://www.adobe.com/support/chc
Please leave your comments/feedback here in this forum -- and feel free to spread the word!

Hi Mark!
I need to install latest Adobe Community Help silently to our corporate desktops. Are there any command-line syntax to do this and where I can download installer package?
Thanks.
BR,
Teijo

Upgrade from 12.1.1 to 12.1.3 now Find Service Request does not work.

I recently upgraded our Test machine from 12.1.1 to 12.1.3 (RHEL 4.8). After performing the install and applying appropriate patches and most recent CPU when I attempt to 'Find Service Request' I can search by number, choose the correct SR I want in the form and click open. However when the SR form opens it just defaults to a new SR instead of the one returned in the search results. I have generated all form files again and that did not change anything. I have searched and not come across anything that appears to be applicable. Anyone have any ideas?
Thanks

I am logged in as myself and using the 'Service' responsibility.
Service -> Service Requests -> Find Service Requests
versions:
CSXSRISR 120.208.12010000.84
I do the search and I find it, however when it goes to open the result the sr form is as it is new.
Oddly enough if I go under sysadmin and use the same responsibility, same path and search the sr will open the returned result.
As sysadmin however it has a different layout in the 'folder' at the top of the screen. Could this be causing the difference or should that matter?
Thanks

Error in MSS Internal Service request

I install MSS 60.1.5 under EP 60 sp10. All iviews under My budget (internal service request) are not working now, such as "change internal order request", "change project" and so on. After clicking the "submit" button, the error shows "<b>An error occurred whilst processing the notification</b>".
I will really appreciate your suggestions.
Dong
Message was edited by: li dong
Message was edited by: li dong

Hi Datti,
Thanks for your reply. Your advice let me concentrate on the basis part of back-end system.
The back-end system can't find message server service.
Dong

The version 0000000075 of development configuration is now available

Hi experts,
when im loging into nwdi im getting pop up with below message , can u please explain what is the verison 0000000075 and why is it asking for that..
The version 0000000075 of development configuration is now available
Do you want to update the development Configuration ?
Regards
Govardan Raj

Hi Govardan,
a track has a server side development config (created as per the domain data settings and track data settings i.e. includes cbs, dtr, cms url, sld nameserver and the software component dependencies).
It is an XML file you can check in CMS webui -- Track Data -- Build variants -- display development config.
If you create a devconfig in your NWDS, then this XML file is getting synced to your local space (this is the file called .confdef).
After this no more sync is getting done, but the locally stored .confdef is used by the devconfig, so it knows, which cms, dtr, cbs , sld to contact, etc. in other words: how to use the track.
If you change on the server side devconfig (by changing on say cbs, dtr or sld url or SC dependency setup) then NWDS recognizes that its locally stored .confdef became outdated.
This is why you have that popup that the server side devconf version XY is now available and you can make the locally stored one up to date.
I hope this answers your question.
Best Regards,
Ervin

Previously i use ios 4 version 4.2.1 then i updated to 4.3.3 the problem is my network coverage sometimes not in service or no network?now i update to ios 5 its still happend?can advice me..

Previously i use ios 4 version 4.2.1 then i updated to 4.3.3 the problem is my network coverage sometimes not in service or no network?now i update to ios 5 its still happend?can advice me..

Scroll down and see the "Update Your Device Using iTunes" section here:
HT4623
There is no "update icon" in iOS versions earlier than iOS 5.
The update is very large (over 1.2 gigabytes). You need a good internet connection to download it to your computer. Maybe you'll need to take a trip to a city to get a good enough connection.

SCSM 2012 - service requests auto complete even with activities in them

I introduced SCSM 2012 on Monday at out company. I have a number of service requests templates that the service desk use.
I have seen a major fault. Occasionally when a request is raised from the template the goes straight to complete and therefore the manual activities are stuck in pending and i have to kill the activities using a powershell script. Below is a screen shot
showing an example.
THis was raised from a template the service desk use frequently. The template is ok because we have used it several times. In the example below service desk raised the template - as ever when you raise a request the system moves it from 'new' to 'In Progress'
- which is fine you should expect this - but then it automatically moves it from 'In Progress to 'Complete' - this is without the activity being completed. The activity is then stuck in pending. No one is marking the request as complete, the system is doing
it - but why??????? there are no workflows set up at all for Service Requests

Hi CCOTS-KN
You can actually quite easily test this.
Create an SR from a template that has 3 Manual Activities. Once created it will progress through the 'Submitted' status to the 'In Progress' status. The first Manual Activity should also be 'In Progress'. Now complete the first Manual Activity,
then wait for the second Manual Activity to go to the 'In Progress' status. Now, put the SR 'On Hold'. Wait for a couple of minutes - until the 2nd and 3rd Manual Activities are paused. Now resume the SR. What should happen is that
the Manual Activity resume workflow should trigger before other workflows, resulting in the SR and the Manual Activities remaining 'In Progress'. If the issue is not fixed, the completion workflow will trigger first resulting in a completed SR with paused
activities.
HTH
Cheers
Shaun

Auto Assignement of Service Request to Engineers in CRMOD

Hi all,
We have a requirment where client wants us to do Auto Assignement of Service Request to engineers based upon the availibility and workload of engineer.
For Example: If there are XX number of SR assigned to Engineer1 , then assign the new SR to Engineer2
Also if the Engineer 2 has no bandwidth then assign it to Engineer 3
Could you help me with some workaround for this in OD. Or if there any partner product who provides this functionality
Thanks & Regards,
Suchita

I have done this using Web Services / Java applying it to Team Member assignments for Opportunity. It would be a 90% plus fit that would have to be modified to apply to SRs. The rules are configurable by users as the rules are stored in a custom object in CRM On Demand. It is pretty slick and has been in production for about a year. It is a high volume client in a multi-tenent environment.
You can write any rules that you want and the most used rules are the ones that balance work load across users that have the same role (round robin assignments). There are other rules that assign by availability based on the calendar, shifts, skills, etc. the sky is the limit.
To create a new rule type requires writing a new method in java and adding the rule to the custom object. It is very flexible and extendable. The customer that is using it is extremely pleased with it.
Edited by: eSteege on Aug 8, 2012 10:58 PM

Service Request Auto Approval

Hello TechNet Experts,
I am looking to create a workflow or somehow setup the Service Requests to automatically approve / not require approval. Any ideas on how to do this? So basically, I want a service request to come in just like an incident does, no need for anyone to approve
it.
Thanks in advance!

Hi,
Just don't add a review activity in the SR template.
Cheers,
Marat
Site: www.scutils.com Twitter:
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ASR (Auto Service Request) version 3.1 now available

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