ASSET for repair

Hello SIr,
I want to sent asset for repair through 57f4 challan,how to MAP this scenario in the system, please tell me?
Thanks in Advance

create with Non valuated material and follow the steps explained in link Asset Repair

Similar Messages

Material to be sent outside for repairs and asset transfer

Hi all ,
We want to send some material outside for repirs or some other work . This material is returnable . What the process I have to follow . Which movement type I can use . Also I do not wih which material document reference this material is taken inward .
Also we need to transfer some assets to other plant what will be the process
Please note that we did not configuered any CIN related customisation
Thanks and regards
Bhushan

Hi,
SAP doesn't provide any option for creating Gate Pass (Returnable & Non-Returnable) in standard.
Returnable Gate Pass: -
1. MM01 - Create Material Master for every Spare Part / Machinery to be sent to Vendor for Repair as Non-Valuated (Material Type "UNBW") (Do not extend Accounting and Costing views since you don't require postings of Stock value and consumption values, you only want to track the Service/Repair Charges)
2. MIGO - Goods Receipt > Others (Receive the quantities of these materials using Movement Type 501 / 511)
3. ME21N - Create Subcontracting PO (Here Main Material and Component will be same material)
4. MB1B - Transfer Posting w.r.t. Subcon PO (Mvmt Type - 541, Spare Part stock will get posted to Vendor Stock)
5. MB90 - Take Print out of this Material Doc as Returnable Gate Pass (U need to configure Message Determination of Inventory Mgmt)
6. MIGO - GR against Subcon PO (101 - Receive Spare Part, 543 O - Consumption of Spare Part form Vendor Stock)
7. MIRO - LIV for Service Charges w.r.t. Subcon PO
Non-Returnable Gate Pass: -
1. MIGO - Goods Receipt > Others (Receive the quantities of these materials using Movement Type 501 / 511)
2. MIGO - Goods Issue > Others (Issue the quantities of these materials using Movement Type 501 / 511)
3. MB90 - Take Print out of this Material Doc as Non-Returnable Gate Pass (U need to configure Message Determination of Inventory Mgmt)
Note: - If Client is not satisfied with this then you need to go for development of Gate Pass System.
Also check transaction code LECI
Related configuration
SPRO --> Logistics Execution --> Shipping --> Basic Shipping Functions --> Registration of Visitors and Means of Transport
here u need to create a CHECK POINT in transaction CHKPT

How to send the part of a machinery for Repair

Hi experts,
My scenario is like this,
I am purchasing a machinery called Galvanizing plant. So in my Asset master it is maintained as Galvanizing plant.
But that Galvanizing plant having 1000 number of small small parts in it.(for example)
If i want to send a spare part of a material from this Galvanizing plant, how do i send?
I know if i am sending any part out side the factory for repair work i have to make service PO.
In my case i have not defined the 1000 ancillary parts of the Galvanizing plant any where.
How to define these parts of machinery ? ( it is not FHMI)
Please advice me.
Thanks & Regards
Bala

Dear,
Without creating it as a material or equipment(it need not be an asset), you cannot do logistics transaction.
Create a PM order with control key PM02(external processing) and issue the material to PM repair order. During PM order release, system will create PR for servicing the same.
In above process there will not be any record ofm gate pass and ect as it is a piece of equipment.
One more way is defining it as material and assignment the required component to BOM, then you create a subcontracting PO...you can have the correct data in logistics.
Come back if you need more help

How to send excisable parts of m/c for repairing outside the plant

hi guru's
the scenario is that, we have purchased a machine. so we have machine in our inventory as our asset. but now a part of machine (which is not mentioned seperately in our inventory) has to be sended for repairing.
now the problem is without the stock of that part how to send it outside
pls let me know the soln asap
ujwal

Hi,
Generally, Repair of Materials are handled via concept of Gate Pass (Returnable & Non-Returnable). But, SAP doesn't provide any option for creating Gate Pass (Returnable & Non-Returnable) in standard.
Try the below suggested procedure as a work around process;
Repair Process via Returnable Gate Pass: -
1. MM01 - Create Material Master for every Spare Part / Machinery to be sent to Vendor for Repair as Non-Valuated (Material Type "UNBW") (Do not extend Accounting and Costing views since you don't require postings of Stock value and consumption values, you only want to track the Service/Repair Charges). It's not necessary to have materials as Non-Valuated always, it depends on your requirement.
2. MIGO - Goods Receipt > Others (Receive the quantities of these materials using Movement Type 501 / 511) - Only if Stock of Material is not available.
3. ME21N - Create Subcontracting PO (Here Main Material and Component will be same material)
4. MB1B - Transfer Posting w.r.t. Subcon PO (Mvmt Type - 541, Spare Part stock will get posted to Vendor Stock)
5. MB90 - Take Print out of this Material Doc as Returnable Gate Pass (U need to configure Message Determination of Inventory Mgmt)
6. MIGO - GR against Subcon PO (101 - Receive Spare Part, 543 O - Consumption of Spare Part form Vendor Stock)
7. MIRO - LIV for Service Charges w.r.t. Subcon PO

I was given the wrong macbook when I gave mine in for repair. I want to complain. Also, they wiped ALL my data off the hard drive. I want to complain to someone in authority. How?

I am extremely disappointed and angry with Apple service. I am a writer and booked three weeks in Spain so that I could finish my book. On the second day my laptop cut out on me asI was working on it, so I took it to Goldenmack in Cadiz. Not only was I given someone else's macbook when I went back to collect it, but then when I returned to the UK, the Apple shop in Brighton managed to delete ALL my data from the hard drive because I was unlucky enough to get a trainee on her first day. I have since learned she should not have deleted my data without even running a diagnostic. She told me she was going to 'restore' the drive. I took this to mean she was going to restore my work. But no! She erased the lot.
I complained and eventually was put in touch with a supervisor, who I was told had authority to resolve the issue. She said she would get the shop to phone me. That was ten days ago and I'm still waiting.
Ok so there's nothing I can do now to get back the three chapters of my book that I have lost and didn't back up, but the hard drive on this laptop is still faulty. I try to back up my work every time I use the machine but as soon as I attach an external drive, the whole thing shuts down. I can't use it any more as I can't risk losing any more work. This laptop is only just over a year old and this is just not acceptable, especially since I have really looked after it.
This is an appalling service I have encountered from Apple, and I am not going to ignore it. I have contacted the young chap whose laptop I was erroneously given, and the repair of which I paid for! (although I did eventually get a refund), to ask him if he had been given mine as well. He said he had been completely unaware that his laptop had been given to me and he is furious as he had loads of "sensitive material" on it." I have no idea in whose hands my laptop has been either, or indeed what damage it sustained while it was supposed to be in for repair.

Contact Apple Support:
http://www.apple.com/support/contact/
Apple - How to Contact Us:
http://www.apple.com/contact/
Be sure to refer to the repair ticket number.
Sounds like a terrible mixup.
Good luck & happy computing!

Took Macbook in for repair at a family shop. They switched computers on me!

Hi guys,
Just last week, I took my Macbook in for repairs at a family shop. The computer was actually purchased at this same shop about a year ago and I got it used, and for some reason it was running slow. They told me that it could be that I needed a software update, but that they will take a look at it. I informed them while they were resolving that issue, I would like to purchase an external hard drive, and if they can transfer my pictures, videos, and music to my external.
A few days later, I did not receive a call from them, so I called and they told me that they needed more time. I called them again later that day, and they told me the same thing. I called them the next morning, and they said they still needed more time. At 6PM, they finally told me that it will be ready by 7PM.
When I picked it up that evening, I noticed a few things.
1) All my data on my internal hard drive was ERASED. I asked him where was my data, and he told me that I told someone that I wanted to transfer EVERYTHING from my internal to external. I said no, I just wanted some media backed up to the external, but not to wipe out my internal.
2) It was not my computer! I noticed little things here and there and determined that it was not mine and they somehow provided me another one. The computer now has a different name to it and also a different password to which I do not know. My original computer also had scratches that I can easily recognize, and on this computer, it shows none.
At this time, I am still holding on to this computer. It was my mistake for not obtaining the serial number before I I gave it to them for repair. The receipt when I purchased it does not also show the serial number. My question is....Is there a way for me to try and obtain the serial number? Maybe through my other Apple devices such as my iphone? I want to submit a police report, but I cannot justify this w/ out any proof. Your thoughts?
Thank you!
Jackson Dinh

Have you ever taken it to an Apple Store (to the Genius Bar)? They would have records of your serial number, as well.
Conversely, you can get the serial number from this computer, call Apple, and see if there was any history of repairs for it. That way, if they show any cases or repairs opened since you've owned your computer (and that you haven't done), you can easily tell that this was somebody else's.

Full HD backup before sending in for repair-software recommended/how-to?

Hi all,
I have to send my MacBook 2GHz Intel Core 2 Duo running 10.4.11 in for a warrantied repair to the CD/DVD drive (MATSHITA DVD-R UJ-857D). It just doesn't want to read discs anymore and has always been a bit finicky. There are a few other issues too like the finder crashing a lot. I've already had one logic board replacement on this machine and have been putting up with the finder issues as it is inconvenient to be without it for a week, but the optical drive issue has to be fixed....anyway...I digress....
Can someone please advise me on what software would allow me to completely back up (clone???) my HD before I send it in for repair? I have a 160gb firewire 400 drive for the task.
I'll probably need some help getting the data from the external to my MacBook when I get it back as well.
Many thanks for any suggestions/help/detailed directions/the lot......
rsh

Look at Mac Backup - Mac Backup Software, Hardware, and Guides for Your Mac
http://macs.about.com/od/usingyourmac/tp/backuphub.htm
Mac OS X data backup FAQ http://www.macmaps.com/backup.html
You can use CarbonCopy Cloner @ http://www.bombich.com/software/ccc.html , or SuperDuper @ http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html , or IBackup @ http://www.grapefruit.ch/iBackup/index.html , or Silverkeeper @ http://www.lacie.com/silverkeeper/ or the Restore function of Disk Utility included in OS X.
External Firewire HDs are bootable, whereas an extrnal USB HD is not. After you receive your MacBook back, boot (depress the Option key at startup & select the external HD) to the external HD. Then clone the backup to your MB.
 Cheers, Tom

I sent my iphone for repair. before I sent it I did a backup (on the 7th of august). no i got my phone back but in iTunes I only see a backup from 21st of july. How can I access my latest back up?

I sent my iPhone to Apple for repair. Before I sent it I did a backup (on the 7th of August). Today I got it back, but my iTunes only shows me a backup from 21st july and from today. How can I access my backup from 7th of august?

You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
If you did not import them, then they are not on your computer.

Returning playbook for repair

Can someone tell me what is an RMA - and where the heck do I find it? Trying to return my nearly new playbook for repair and have had nothing but headaches.
Thanks,

RMA, Return Manufacture Authorization, or something like that. It basically authorizes your return of the device.
Call your PlayBook support number and go over the issue with the support tech and they issue the RMA.
www.blackberry.com/playbook
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I sent my iPod Touch for repair, but it still has the same problems as when I sent it off. Help?

It started when my ipod suddenly stopped playing music. After I contacted support and tried just about every way to get my ipod fixed, I was eventually set up to have it shipped to apple for repairs. After two days, my ipod has returned with papers saying that the technicians at apple were unable to find anything wrong with it. The only problem is that it is still behaving the same way as it was before I sent it off, even though nothing was found to be wrong. My music still does not play and my apps will not sync. I decided to give a restore in recovery mode another shot, just to see if it would work, but the restore still only goes so far before the bar completely stops moving. Now, my ipod won't restore or come out of recovery mode, and I'm getting desperate. I thought having it sent off would fix all my problems, but nothing has changed. Please, can anyone help me? I don't know what to do anymore...

- Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Next try restoring on another computer
- Last, make an appointment at the Genius Bar of an Apple store. That way you can demonstrate the problem.
Apple Retail Store - Genius Bar

New Macbook, bringing in for repair

Hi, My Macbook is less than a month old and I'm having problems with it (sometimes doesn't turn on, potential logic board problems etc)
I'm planning to take it to a Authorized Apple Servicer, but would it cause any problems that my HD is partionally partitioned to WindowsXP operating system? Should I remove that part before bringing it in for repair?
Thanks

That shouldn't cause problems at all, especially if you used Boot Camp to do it. Apple has put Boot Camp out there so should expect that some machines are going to come in with Windows installed on a second partition.
No need to remove it that I can imagine.

I am set to send my top of the line HP pc in for repair

i am set to send my top of the line HP pc in for repair . im very pleased with HP as useual . i bought my HP AMD FX(tm)-8150 Eight-Core Processor with 8 gig ram 1 gig video card and all the good stuff over 1 year ago . i had blue screen problems from the begining . and i suspected it was a hareware issue and HP service was thinkoing it was software . so i was stuck with a top of the line pc with problems that could not be solved . but i didnt quit on HP i know they would help if i could just prove my solution was in fact hardware ., so months went buy and as hardware goes it can stay hiden for long and the problem got biger . so now i have the isues being adressed by way of FED EX and the HP factory . at zero cost to me ofcourse . the thing is that i buy HP pc BECAUSE OF THE QUALITY AND SERVICE . yes i can build my own pc for less cost . i have done it befor . but the extra cost for a HP qulity seviced pc is a diference of about $300.00 . insted of building my own with all the same parts i got now i could have built the same thing . but it would not be the same at all . no 24 hour on line service . no free shipping and repairs . no consant kowlage of the latest driver and products . at to top it of i also bought anougher 3 year exstended warenty service for $150.00 . so i got 4 years of service coming to me still that will garenteed me a great pc that sill works like a top of the line product should . garenteed . yeah we you got to understand a bit about building your own pc . it would have given me 10 companys to call for hahaha service , thats a joke . the 10 companys i wpould have had to buy a part from each one and not one company is going to garentee anything of anoughter product . so with HP it one call to one company that garentees you a service under understandable rules . so i just got maybe $75.00 of my warenty paid for just in free FED EX shiping both ways . so if you add it up and i have bough crudy pc parts befor and there is no help like HP to save me . so yeah i didnt get the best pc day one but what could we do till we could understand the problem . so i just think my day has come 5that all my money that i cant AFORD IS GOING TO GET ITS VALUE FROM HP . thats what i payed for and a home build pc is not what it adds up to realy be in the catolog . so i ant going quit till i see my HP pc back in 2 weeks and its going to work great or why would they fix it . it was just a isues we had wether it was software (windows) or hard ware . they could not fix a hard ware problem so i was screewed if i didnt quit thinking HP and me had toi get a solution and it can at last . i dont know how i new it was hardware . i built many pc befor just with junk parts and it was the same kinda thing is all i can tell ya . blue screen for all my exsperence has always been a hardware isues so i got the facts now my 1 gig video card is now showing the hardware problem so im glad i was right . im like being a dumb fool believeing in trust and honor and they had a righouse point that if windows was doing it they couldnt be held responcable and i would have been stuck . but i got my service and quality i payed for thats all i got to say . so i tell you i do laughf at people with priter problem i must say that my exsperence with printers is to just buy a new one every time it brecks i would not call HP for a printer glich . printers are crap that only last so long so . i buy a new one about once a year but its because they are so cheep that it would cost more in postage then the thing is worth fixing . but i dont kid around about my $1,397.00 HP pc thats not crap at all and it worth every penny . and i know HP ant dummys if they got a error in the pc deartment there going to fix it or they are going to sell anything to make there launch money . thats what i think any way . so my faith is in the repair department for now and my pc never did couse much if a big problem . i been useing it everyday . it would just shut down on me every so often . but it did bug me to spend that much money i dont have for a glich in a pc i love . so i just say . boy i hope they fix it good and not just the video card error but the root of the whole problem . so it will all go away . i hope i do . thank you HP and thank to all that suport a fine quality product and service that HP provides . im gonna go play my facebook game now . bye bye .

There are quite a lot of possible things that are going on. Can you let us know
1. What system you have (e.g. Windows 7, Mac OS Mavericks)?
2. What version of Acrobat or Adobe Reader you have?
3. WHO gets the message about a password (you or the receiver, or both)?
4. What is the full text of the message, if you get it?
5. If the receiver gets it, what security do you set on the file?

T400 - Video problems and a long wait for repair...

Hi,
I'd just like to state my experience with Lenovo Customer Support for a video problem with my T400. Bottom line, as of today, it's been around 27 business days that it's been with Lenovo, and 41 days total since it's failed on me, and nobody, including Lenovo Customer Support, seems to know what its status is exactly, except that they're waiting on a part which has no ETA.
In July 2009, I bought a T400, a 2764CTO version with the switchable graphics between the internal intel graphics and the ATI GPU.
All was well until February 1st, 2010, when the LCD sudden wouldn't work. Well, it would work, but the screen was very very dim, even with the display maxed out on brightness. You would have literally bring your nose to the screen in order to even make out any text or images - definitely unusable. However, if you hooked up an external monitor via the video output, the T400 would display video output properly that way. When I did this, I noticed that the switchable graphics option wasn't there any more - couldn't switch to the ATI GPU. Based on this, I figured it must be a video card or LCD issue, or a combination of both.
So, I called Lenovo Customer Support (CS) at 1-800-565-3344, since I'm up here in Canada, and I initially was issued a case number of 41JRFSD, and I agreed to send it to a local Lenovo Repair Centre. Oops, my bad, I made a mistake using the locator tool I was told to use at bplocator.lenovo.com, and thought the Centre was relatively close. Not quite. So, I called Lenovo CS again, and they issued me with a new case number, 40KWSYF, and said they'd send a box for return to depot. And within 2 days, Feb 2nd or 3rd, I got a Purolator courier return box. That's fast service! Pleased, I put my T400 in according to instructions, and I sent it off.
Fast forward to about mid-February. I called Lenovo CS, and apparently there was a delay - the depot needed a part that wasn't in stock. Fine, I know these things can happen - I'll wait.
Fast forward to March 1st. I talk to a Lenovo CS rep, and it appears that the part needed has arrived, and they've put a rush order to get the computer back to me. Great!
Fast forward to March 8th, still no computer. I talk to another Lenovo CS rep... strange, there's no update. The issue gets escalated to the Depot managers.
Fast forward to March 12th. Still no word on my T400's status. An email fron CS has been sent to the depot. Not even the CS reps know what's going on. The rep I talk to figures there should be a response by the end of the day.
Fast forward to today, March 13th, 4:50pm Pacific Time. I just finish talking to Lenovo CS, there's been no response from the depot. Apparently there's a part that they're waiting on for repairs, but there's no ETA on it. Is it the same part that I've waiting on all this time? Is it a new one? I don't know.
At this point, I've been told to send an email explaining my situation, and I've also been told to talk to Scott the next time I call CS on Monday after 3pm Eastern. I have to stress that the Lenovo Customer Support Reps I've talked to have all been very sympathetic and have been courteous, helpful, and professional - something I appreciate from having worked in Customer Support myself. But the bottom line remains: my computer's not back to me.
So, my questions to the community here: is my experience here typical? Is there any hope of my seeing my computer back, or even at least just the hard drive? I've used Lenovo computers for work for the past 7 years, and it was my good work experiences that led me to buying a Lenovo for home use. However, it's been a while since I've been without my T400, and I was hoping to get my taxes done on the computer too, since they're due at the end of March. I'll reserve judgement on Lenovo until I get my computer back, but at this point, all I can say is... I'm disappointed.
If you're reading this, I'll let you judge my experience for youself. I'll update my case as it progresses.
Thanks!
Moderator edit: Removed support contact private information, per the Community Rules.

Hi all,
So, an update with some good news: my computer is finally back!
After a total of over 40 business days (just over 2 months) I finally have my T400 back at home, working again!
According to the spec sheets, the repair depot had to replace: the systemboard/planar, display/LCD panel, LCD cable, PC card, bluetooth, and the inverter. BIOS/Embedded controller was also updated, along with the regular diagnostics to ensure everything was working properly.
I give Lenovo credit though: they got the final parts to repair the computer on Monday, April 5th, and shipped my computer back to me for the next day (today, April 6th). That's fast service, once repaired!
However, my case spans over 4 screens of updates and repair depot orders of parts.
Also, it took me over 10 calls to Lenovo's Customer Service, plus an escalation to a higher-level manager after 1 month had passed, to get progress updates and ETAs for repair.
Lenovo called me only once to give me an update, and that was the manager whom my issue was escalated to: all the other times, I called Lenovo for an update.
The story doesn't end here, however:
In talking to Customer Support, they told me that Sales might be able to sell me an extended warranty at a discount, given the issues I had. And indeed, after talking to Sales, they offered me a 1 year warranty extension at a price of just over $100 CDN, plus tax. This is a sale price, compared to the regular retail of $129. Unfortunately, they can't sell me just one month.
At this point, I refused their offer, and again escalated to a manager to request an extension of exactly 1 month on my existing warranty. I figure 1 month delay in repairs, that's plausible - crap happens, and while most repairs take 5-10 business days, I can understand it can sometimes go higher. Two months though.... My request for a warranty extension is being considered by the manager it was escalated to.
So, one last question for you folks reading this: am I being unreasonable, talking to Lenovo support one more time to request a 1 month extension of my warranty, given the length of time it's taken for repairs? I'll post the response Lenovo will give me tomorrow, as they've said they'll do.
One thing for sure: Lenovo's response will definitely influence my choice of brand from whom to buy a new computer (and it will influence the choice of my friends who've heard my issues, and maybe yours too). My particular repair problem may not come up often, but if it does happen to you, I'd be happy to know of your experience.
Thanks for sticking with me through the drama!

How do I send a laptop in to HP for repairs?

I have an HP Pavilion laptop with a cracked screen. This is the second time the screen has cracked. The first time we had an HP tech come to the house to repair it. He seemed somewhat inexperienced and nervous and had difficulty getting the display opened up to pop in a new LCD. Apparently he must have damaged something internal in the process, which went undetected until the second time the screen cracked and had to go in for repairs. So this time I brought it to Staples, where the tech services guy was very helpful and was able to get the screen popped in no trouble, but now the laptop won't turn on. He said it's an internal hardware issue and not a hard drive or battery one, because when the laptop is plugged in, the power-source light is on signaling that the computer is plugged in (and he tested the hard drive for problems; the OS and data are intact and the drive works fine).
What the Staples guy also found was that the plastic display casing had been held together with electrical tape (probably from the first guy who repaired it a few years ago) and that in the process of the first guy prying open the screen, some internal component (he didn't say what) had gotten bent; most likely this was the culprit preventing the laptop from turning on. I left the laptop at Staples for a few weeks while they ordered a new "part" in hopes of getting it up and running again. They just called this morning to say they'd installed the new "part" but that it still wasn't turning on. I'll be going to Staples later this afternoon to pick it up. I am not ready to let it go to the dustbin and want to try sending it to HP in hopes that they can fix it in a factory environment. I don't know if it's still under warranty (got it as a Christmas gift in 2010), but am able and willing to pay extra even if it's not.
I searched online to find out how to mail in a computer for factory repairs and got this page:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00064570
...titled "Preparing Notebook for Mail-In Service at an HP Certified Service Center." On that page is a paragraph with information on how to contact HP for a service request:
How to schedule a service repair
For service in Canada and the United States, contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.
I'm on the service page now but I don't know firsthand the make and model of the computer. I just know it's an HP Pavilion Ultrabook (obviously I can't run the auto-detect tool because I'm not on that computer). Although I don't know if Ultrabook is the proper term for it; when I got it, I thought it said Ultrabook but maybe is just a "slimline notebook" if there is such a thing. (It has a 14" screen and no internal disc drive or numeric keypad. I figured small-form laptops without disc drives and numeric keypads were called ultrabooks but maybe I'm mistaken.) The search form gives only one result for "Ultrabook" for the U.S., and I know that's not my model. I know it's not a netbook either. Is it just a regular laptop without the extra amenities, then?
TL;DR, I know, but what I'm hoping is that someone can provide me with a phone number or that I can call to get general support and request a mail-in repair service (and maybe inform me of a way to image a hard drive that needs to stay in the machine that can't turn on to run a backup program). If it turns out that the laptop is DOA, I'll just see if I can get an identical model through Amazon (or even if I have to go through eBay -- HP in their "infinite wisdom" doesn't offer affordable Windows 7 models anymore, which sücks just as much as Microsoft's useless replacement does). Right now I just need to get this baby STAT into the ICU.
EDIT: The left hinge on the laptop has also come loose, as another user described in this forum post:
http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Hinges-problem/td-p/3945328
Presumably this has something to do with it too, as that user also said the screen hinges were wonky and the computer wouldn't turn on. (Possibly that "part" the Staples guy mentioned also has something to do with the hinge, or they're two separate problems just part of a coincidence.)
This question was solved.
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Hi
Please find the links given below to call HP technical support.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Would like to know if I can connect a macbook pro and link to a PC in any way and still access the macbook pro's files. Display is out/have black screen. I want to back up before I send for repair, but don't own another mac to restart 7.

Is there any way to connect my 2011 macbook pro to my PC laptop (Dell) so that I can get files off of the Mac? The display on the pro is out and I've got a black screen. The computer turns on. Actually it turned on one time after many tries and when I took it the Mac store the guy hit restart before I could stop him. I don't have another Mac to back up files to in restart 7 mode and I can't see my external hard drive to copy to when the computer has no display, so I am at a loss on how to get the files. I would like to get them before I send in for repairs. Any suggestions are appreciated.

The only other thing I can think of is to pull the drive out and hook it to another machine with a USB enclosure. Something like this:
http://www.amazon.com/Vantec-NexStar-2-5-Inch-External-Enclosure/dp/B002JQNXZC/r ef=sr_1_2?ie=UTF8&qid=1388312417&sr=8-2&keywords=2.5+enclosure
Then you could read it like an external USB drive. It's easy to open up and get the drive out.

ASSET for repair

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