Attempting to force DSL users to change to FIOS?

For the past several weeks I have been having intermittent DSL outages, and they seem to have gotten worse as time goes on. Over the Labor Day weekend, I had no connection for more than half the time. I even went as far as to take the modem outside to the network interface box, and connect it directly, ruling our any issues with the home wiring.
I finally braced myself and called for service. The first five (yes five) attempts to reach someone ended with the automated system cutting me off. I finally was able to reach a human after refusing to deal with the automated system, and continually saying the word "operator" until the system connected me to a human.
After giving the woman my information, she put me on hold for a few minutes, and told me that they were having problems with the DSL in my area. The solution to the problem (according to her) was for me to "upgrade" to FIOS. When I made it quite clear that I had problems with the idea of the FIOS, one of the main ones being that I do not like that I am required to provide electrical power for the phone system, I also have to maintain the battery backup system, and in the event of a power failure (very common in my area, sometimes lasting for several days at a time) would have no phone along with no power at my home.
She tried to tell me that the system did not use that much electricity (no matter how much or how little I would be the one paying for it, not her or Verizon) and that she had never had a problem with no phone service at her home. When I asked her when was the last time she had a power failure at home, she stated that she could not remember as it was long ago.
I also do not want to have to waste a day while they come and install the FIOS, losing a day's worth of work and having my home disrupted by the installation
After it became clear that she was not going to be able to sell me on the "upgrade" she then said that she would transfer me to service, but they would not be able to do much seeing as they were not going to do any upgrades on the existing copper lines. After being transfered and sitting on hold again waiting for service, I once again was cut off.
Amazingly, the next day my DSL returned to working fine the next day. When I left my home that morning, I noticed that one of my neighbors was having FIOS installed. I tend to think that they fell for the sales pitch. My DSL worked well for almost a week, and this morning I again had a 3 + hour outage (I have no idea how long it was, I had to go and use a public connection to get done what needed to be done today.
I know that no one will admit to this, but I have to believe that Verizon is cutting off service in order to push people towards the fiber. I see no reason to spend the time and money to do so, when Verizon right now is not providing the service that I pay for. If I have to switch services, why deal with a company that provides such poor service now?

bigmike4511 wrote:
For the past several weeks I have been having intermittent DSL outages, and they seem to have gotten worse as time goes on. Over the Labor Day weekend, I had no connection for more than half the time. I even went as far as to take the modem outside to the network interface box, and connect it directly, ruling our any issues with the home wiring.
I finally braced myself and called for service. The first five (yes five) attempts to reach someone ended with the automated system cutting me off. I finally was able to reach a human after refusing to deal with the automated system, and continually saying the word "operator" until the system connected me to a human.
After giving the woman my information, she put me on hold for a few minutes, and told me that they were having problems with the DSL in my area. The solution to the problem (according to her) was for me to "upgrade" to FIOS. When I made it quite clear that I had problems with the idea of the FIOS, one of the main ones being that I do not like that I am required to provide electrical power for the phone system, I also have to maintain the battery backup system, and in the event of a power failure (very common in my area, sometimes lasting for several days at a time) would have no phone along with no power at my home.
She tried to tell me that the system did not use that much electricity (no matter how much or how little I would be the one paying for it, not her or Verizon) and that she had never had a problem with no phone service at her home. When I asked her when was the last time she had a power failure at home, she stated that she could not remember as it was long ago.
I also do not want to have to waste a day while they come and install the FIOS, losing a day's worth of work and having my home disrupted by the installation
After it became clear that she was not going to be able to sell me on the "upgrade" she then said that she would transfer me to service, but they would not be able to do much seeing as they were not going to do any upgrades on the existing copper lines. After being transfered and sitting on hold again waiting for service, I once again was cut off.
Amazingly, the next day my DSL returned to working fine the next day. When I left my home that morning, I noticed that one of my neighbors was having FIOS installed. I tend to think that they fell for the sales pitch. My DSL worked well for almost a week, and this morning I again had a 3 + hour outage (I have no idea how long it was, I had to go and use a public connection to get done what needed to be done today.
I know that no one will admit to this, but I have to believe that Verizon is cutting off service in order to push people towards the fiber. I see no reason to spend the time and money to do so, when Verizon right now is not providing the service that I pay for. If I have to switch services, why deal with a company that provides such poor service now?
Seems to me like you should be talking to your power company as well as Verizon. Power regularly being out for days is not a good thing.
As for whether Verizon is cutting off your service to get you to switch to FiOS... Highly unlikely. That would require paying someone to shut off the service, and then paying again the person that takes the call when you complain. Their method of forcing people to FiOS is much more subtle: Dump all the money into the FiOS network, spending money on the copper lines only when they absolutely have to. This is a valid business strategy, but is not very pleasant for those not interested in the move to FiOS.
I have FiOS and am very pleased with it, but you have to get the service that is right for you. Best of luck!
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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