Authorization Restrictions for user

Hi
User has Sales Rep role and supposed to see only customers in the countries he is assigned to In this cas CN/HK
But he can see customers in the US. Where can we see the restrictions and how to control this.
We have ACE concpet also enable for our client. Does this is contolled by ACE., Please suggest us.
Many Thanks
Vijay

vijay,
Go through the blogs below and understand the ACE framework. then check for the zclasses developed and scheduled jobs which are recalculating these access rights periodically.
/people/boris.dingenouts/blog/2006/09/18/the-concept-and-implementation-of-crm-ace
/people/ravikiran.chittum/blog/2007/09/19/configuration-implementation-of-crm-access-control-engine-ace-part-1
/people/ravikiran.chittum/blog/2007/10/01/configuration-implementation-of-crm-access-control-engine-ace-part-2

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