Auto approval process in workflow

Hi,
We are implementing customized workflow with approval/rejection process
There should be a auto approval process when agent does not complete task within 3 days.
When the approval is done then we are sending emails and performing some actions.
When the auto approval happnes after 3 days we do not want the workflow to terminate but it should end.
Kindly suggest if it is possible.
Thanks & Regards
Rahul

Rahul,
You can use a 'modeled deadline' to set the original workitem to obsolete after (say) 3 days.
There is a wizard available to help you with this (in ECC 6.0).
Then, on the obsolete outcome branch, you can add a new (background) step that approves
the item automatically. (This is assuming you have an 'approval' method available for the object).
hope this helps
Paul Bakker
Hanabi Technology

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