Auto-CC to myself or auto forward to own is not working in Q5

Question

Hi,
This is the first time I m posting in Blackberry community, i hope to get quick response & resolution for the same.
I have recently bought Q5 & major disappointment when i found that i cannot CC myself automatically like we used to do in Bold & Curve phones. Maybe I am not checking well so thot of asking to BB experts.
I want to add auto cc or bcc to myself while sending mail to anyone from Q5, how can this be possible coz i dont find any options to enable it in the phone.
Second issue is Push mail service is not active i guess, as i feel the mail is configured as IMAP which sync from Mail server, as i have multiple places for my email to check, the moment i check email on my laptop i find e-mail on Q5 automatically turns to read from unread unlike the previous BOLD & Curve.
Please guide me thru if i have configured my mails incorrectly or something. I want to get copy of mail on Q5 without sync from server if its read or not.
I hope this clears.
thanks
Sunil Gummapu

Answer 1

Hi and Welcome to the Community!
sunilgummapu wrote:
I have recently bought Q5 & major disappointment when i found that i cannot CC myself automatically like we used to do in Bold & Curve phones. Maybe I am not checking well so thot of asking to BB experts.
I want to add auto cc or bcc to myself while sending mail to anyone from Q5, how can this be possible coz i dont find any options to enable it in the phone.
Those functions were provided, for legacy BBs, by BIS...not by the device email app itself. Since BIS is not used for BB10, you are dependent on the functions available via the on-device email interface, which does not presently include them.
But, you did not state your reason for wanting this. With BIS, the typical reason for this was due to the inability of BIS to place, for many email systems, a copy of your email sent from the BB into your email servers Sent Items folder. With BB10, the ability of the on-device email app to do that is greatly enhanced (other than for older POP email servers, which simply do not allow that function). So, if that was your reason for needing the auto cc/bcc, then I would encourage you to investigate further the capability of BB10 email...if your server is not POP and has no special email folder issues, then your device should be able to place copies of what you send from the device into your server-based Sent Items folder, which would remove the need for the auto cc/bcc entirely.
sunilgummapu wrote:
Second issue is Push mail service is not active i guess, as i feel the mail is configured as IMAP which sync from Mail server, as i have multiple places for my email to check, the moment i check email on my laptop i find e-mail on Q5 automatically turns to read from unread unlike the previous BOLD & Curve.
From this description, I do not understand why you feel PUSH is not active. The rest of your description deals with synchronization of read/unread status, which is totally different from PUSH. So I am confused.
As for read/undread, this is WAD -- Working As Designed. With BB10, the ability to now synchronize fully with the server is in place, resulting in the device and the server always being a replica of each other. What you do on the server (read, delete, etc.) will now reflect on the device, with the reverse also being true. With legacy, again BIS was in play to enable this replication for some email environments, but not all. With BB10, the ability to replicate between the server and device is greatly enhanced, resulting in what you are seeing. There is no setting to change...this is how it is designed.
sunilgummapu wrote:
Please guide me thru if i have configured my mails incorrectly or something. I want to get copy of mail on Q5 without sync from server if its read or not.
You have not configured anything incorrectly. From all you describe, it is WAD -- Working As Designed. And there are no settings to cause it to work in the manner that your legacy BB handled email (via BIS). Rather, the human must adapt to how this works (fortunately, we humans are very adaptable!).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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