Auto generated calls from ipcc UCCX?

Dear All,
I am using ipcc version 8.5. i have to add an feature in the contact center in which the system will auto generate calls to the customers for complaint managment and play a prompt with menu options that if complaint is resolved press one if not press 2.
I am new to ipcc so please can anybody help with proper steps to make it working.
we have a outbound licesnse.i tried another way doing it via a campaign but when i added a new compaign only agent based option was available so i am not left with the option to make ivr campaign for that.
the second option is i tried to make a http triggered application. but i really dont know how to make it work. how to use get http info in the script and place call method.
if any one can explain it in a simple way with proper steps it would be really appreciated.
Best Regards
Bureera Sabir

According to the 2nd article - I've created an empty Company_Phone_Number_Normalization_Rules.txt file and placed it in the Lync file share, in order to avoid any suspicion that the built-in file might be used. I've updated the address book but unfortunately
can't restart the FE services at this time. There's no still no change in the client.
Yet - the problem here is the numbers shown aren't present in the files making up the Lync address book inside the local user's sip profile folder.

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System Condition is not picked from TL while generating calls from Plan

Hi,
I've marked System condition field at work order header as required.
However, the system doesn't pick up that field from Task List when generating call from maint plan.. that would still be not populated therefore preventing e.g. from bulk release..
Do you know why is that? looks like a system bug or so..

Hi Paul,
I have to revive that topic..
defining system condition as decribed before seems to be working only for work order being called from maintenance plan
on the other hand, for notification generated from plan and then transformed to work orders defining system condition at task list details at item level does not work..
also ,defining system condition at TL header doesn't help (like in order example)..
at the same time, defining system condition at operation level are getting transferred to order with no problem..
do you have an idea?
Thanks in advance

Anyone know of a tool for auto generate EJB from DB

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12padams wrote:
Yikes! That sounds complicated...
Welcome to the world of motion graphics and compositing.
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<?xml version="1.0" encoding="UTF-8"?>
<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform"
xmlns:fo="http://www.w3.org/1999/XSL/Format"
xmlns:fn="http://www.w3.org/2005/xpath-functions">
<xsl:output method="xml" indent="yes" encoding="utf-8" omit-xml-declaration = "yes" />
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<fo:page-sequence master-reference="my-page">
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<fo:block height="150px" width="1024px" background-color="blue" >
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What is lastname?=
asdf
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Hi,
Following is the code sample for your understanding:
<?xml version="1.0" encoding="UTF-8"?>
<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform"
xmlns:fo="http://www.w3.org/1999/XSL/Format"
xmlns:fn="http://www.w3.org/2005/xpath-functions">
<xsl:output method="xml" indent="yes" encoding="utf-8" omit-xml-declaration = "yes" />
<xsl:template match="/">
<fo:root>
<fo:layout-master-set>
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          <fo:region-before extent="1in" background-color="silver" />
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</fo:layout-master-set>
<fo:page-sequence master-reference="my-page">
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</fo:page-sequence>
</fo:root>
</xsl:template>
<xsl:template match="/session/entity[@name='global']/instance[@label='global']" mode="dump" priority="100">
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     </fo:block>
</xsl:template>
</xsl:stylesheet>Thanks,
Aakarsh

Problem with redirect script when calling from external - UCCX

Hi,
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Hi Martin Braun,
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Installing components using auto-generated plans from Jython CLI

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Frank

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Hi,
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Dear All,
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Or, if this metadata can be converted into xml file which can be given as a input to apex and then, can it then auto-generate pages from there on wards?
With question much more simplified, Can the apex pages be generated dynamically??
Regards,
Krishna

Is there a way where I can auto-generate pages in apex by providing some metadata?
Ex: If I provide all the metdata with which kind of items to be created for the attributes and pass it to apex, can it generate the pages automatically then?
Or, if this metadata can be converted into xml file which can be given as a input to apex and then, can it then auto-generate pages from there on wards?
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- Morten
http://ora-00001.blogspot.com

HOW TO GET AUTO GENERATED PRIMARY ID KEY BACK FROM AN INSERT STATEMENT IN .

Just recently I ran into a problem with what seems to be a deficiency in the Oracle Database. When trying to return an auto-generated key as is done in Microsoft's SQL database, it seems Oracle for whatever reason didn't add this capability, the key couldn't be passed back to the .Net call. After tinkering with the .Net software and talking with the Oracle techs, a decent work around to the problem (presented here) comes fairly close. Two things have to be done first before this will work. A sequence has to be created on the Oracle DB. Also a trigger has to be created against the table the keys are going to be returned from.
The class works by passing to the function 'update_datasets_return' a DataSet with as many tables as you want. The function spins through the tables and put the keys in each row inserted. It's assumed the first row will either be the primary key or some numeric value. This can be changed by modifying the: dt.Columns(0).ColumnName
Notice the word Inserted. On Updates and Deletes the key value is ignored because it's already present. The routine just updates the database as usual.
So in other words you could send a table to the function with rows inserted, deleted, or updated and it will take care of them all. One routine for all.
' ======================================================================
' Created by SEF and Oracle SR: 5607364.993 This is a complete Redo
' of the initial concept. SEF...
' Sample of sequence and trigger at bottom.
' Uses the ODP.NET data provider.
' update_datasets_return: Goes thru each table in the dataset and
' updates, deletes, or inserts as needed.
' If inserting, a 'sequence counter' and a 'trigger'
' using the 'before insert' must be present. The sequence
' counter is set to auto increment by 1 starting at 1.
' The trigger is specific to the table.
' Create the trigger and sequence in the database or run the samples
' below in PL/SQL. Be sure the logon with a user that has enough rights.
' Routine assumes the first column is going to hold the sequence
' number. Actually any column could be used. Just change the
' dt.Columns(0).ColumnName to whatever you want or leave as default.
' The da_RowUpdated sub is where the 'sequence number' gets returned
' on each row that is inserted into a table. Routine is ignored on
' deletes and updates. SEF...
' =======================================================================
Imports System
Imports System.Data
Imports Oracle.DataAccess.Client
Imports Oracle.DataAccess.Types
Public Class OracleUpdate
Private Shared m_conn As OracleConnection
Private Shared da As New OracleDataAdapter
Private Shared dt As DataTable
Private Shared conn As New OracleConnection
Private Shared dr As DataRow
Private Shared astep As Long
Private Shared rwIndex As Integer = 0
Private Shared tblIndex As Integer = 0
Public Shared Function update_datasets_return(ByVal constr As String, ByVal ds As DataSet) As DataSet ''ByRef ds As DataSet)
Dim selectstmt As String
m_conn = New OracleConnection(constr)
Try
m_conn.Open()
Catch ex As Exception
Throw New ArgumentException(" Error: connection lost." & ex.Message)
End Try
For Each dt In ds.Tables
''Uncomment the code only if auto numbering
''is NOT turned on for the table being updated. SEF...
''rwIndex = 0
''For Each dr In dt.Rows
'' Try
'' Select Case dr.RowState
'' Case DataRowState.Added
'' astep += 1
'' ' =======================================================
'' ' This "Try Catch" section created only if auto numbering
'' ' is NOT turned on for the table being updated. SEF...
'' ' It's a crude attempt at creating a unique number.
'' ' A more serious approach would be to use a GUID.
'' ' Use only if you decide not to have a sequence and a
'' ' trigger for the table.
'' ' =======================================================
'' Try
'' 'ds.Tables(tblIndex).Rows(rwIndex).Item(0) = astep
'' Catch
'' ' ignore the error corrected integer identity so don't randomize it
'' End Try
'' dr.Item("createdDate") = Now
'' dr.Item("changedDate") = Now
'' Case DataRowState.Modified
'' dr.Item("changedDate") = Now
'' End Select
'' Catch ex As Exception
'' conn.Close()
'' conn.Dispose()
'' Throw New ArgumentException(" Error: update_datasets " & ex.Message)
'' End Try
'' rwIndex += 1
''Next
selectstmt = "SELECT * From " & dt.TableName & " Where " & dt.Columns(0).ColumnName & " = " & 0
da = New OracleDataAdapter(selectstmt, m_conn)
Dim bldr As OracleCommandBuilder = New OracleCommandBuilder(da)
AddHandler da.RowUpdated, New Oracle.DataAccess.Client.OracleRowUpdatedEventHandler(AddressOf da_RowUpdated)
Dim insCmd As OracleCommand = Nothing
Try
insCmd = CType(bldr.GetInsertCommand(), OracleCommand)
Catch ex As Exception
Throw New Exception("")
End Try
insCmd.CommandText += " returning " + dt.Columns(0).ColumnName + " into :seqno"
insCmd.Parameters.Add(New OracleParameter("seqno", OracleDbType.Int16, _
4, ParameterDirection.Output, False, CType(0, System.Byte), CType(0, _
System.Byte), dt.Columns(0).ColumnName, DataRowVersion.Current, Nothing))
da.InsertCommand = insCmd
Try
' ===========================
da.Update(ds, dt.TableName)
' ===========================
Catch ex As Exception
Throw New ArgumentException(" Error: update_datasets_return " & ex.Message)
End Try
Next
m_conn.Close()
m_conn.Dispose()
Return ds
End Function
Friend Shared Sub da_RowUpdated(ByVal sender As Object, ByVal e As OracleRowUpdatedEventArgs)
If e.StatementType = StatementType.Insert Then
e.Row(0) = Int64.Parse(e.Command.Parameters("seqno").Value.ToString())
End If
End Sub
' ================================================================================
' Notes:
' =================== How To -- Sample section for PL/SQL ==================================
' myTrigger, myTable, mySequence, and myColumn are values you need to supply.
' Note: A trigger needs to be created for each table.
' A sequence needs to be created only once and referenced each time
' in the trigger(s). Or you could create a new sequence each time you
' create a trigger. Sort of a waste of effort.
' Explanation:
' myTrigger = The name you are giving this trigger.
' If a trigger with same name already
' exist, it will be overwritten.
' myTable = Table you want to add the sequence numbers to.
' mySequence = Sequence counter you created. Whatever name you called it.
' myColumn = The column to update with the sequence number.
' =================================================================================
' -- Run in PL/SQL or create at DB. --
' create or replace trigger myTrigger
' before insert on myTable for each row
' begin
' select mySequence.nextval into :new.myColumn from dual ;
' end;
' -- Run in PL/SQL or create at DB. --
' create sequence mySequence
' MINVALUE 1
' START WITH 1
' INCREMENT BY 1
' NOCACHE; can be set to CACHE but sequence may contain gaps.
' Explanation of CACHE from: http://www.techonthenet.com/oracle/sequences.php
' With respect to a sequence, the CACHE option specifies how many sequence
' values will be stored in memory for faster access. The downside of creating
' a sequence with a CACHE is that if a system failure occurs, all cached
' sequence values that have not be used, will be "lost". This results in
' a "gap" in the assigned sequence values. When the system comes back up,
' Oracle will CACHE new numbers from where it left off in the sequence,
' ignoring the so called "lost" sequence values.
' Note: To recover the lost sequence values, you can always execute an
' ALTER SEQUENCE command to reset the counter to the correct value.
' NOCACHE means that none of the sequence values are stored in memory.
' This option may sacrifice some performance, however, you should not encounter
' a gap in the assigned sequence values.
End Class
C#:
using System;
using System.Data;
using Oracle.DataAccess.Client;
using Oracle.DataAccess.Types;
public class OracleUpdater2
private static OracleConnection m_conn;
private static OracleDataAdapter da = new OracleDataAdapter();
private static OracleConnection conn = new OracleConnection();
public static DataTable load_it(string constr, string strqry, string tblName)
// =====================================================================
// constr = User Id=myUser;Password=myPass";Data Source=myDataSource
// strqry = Select * from something?
// tblName = The table name to fill.
// =====================================================================
conn = new OracleConnection(constr);
conn.Open();
da = new OracleDataAdapter(strqry, conn);
OracleCommandBuilder bldr = new OracleCommandBuilder(da);
DataTable dt = new DataTable(tblName);
da.Fill(dt);
conn.Dispose();
return dt;
public static DataSet update_datasets_return(string constr, DataSet ds)
//'ByRef ds As DataSet)
string selectstmt = null;
m_conn = new OracleConnection(constr);
try
m_conn.Open();
catch (Exception ex)
throw new ArgumentException(" Error: connection lost." + ex.Message);
foreach (DataTable dt in ds.Tables)
selectstmt = "SELECT * From " + dt.TableName + " Where " +
dt.Columns[0].ColumnName + " = " + 0;
da = new OracleDataAdapter(selectstmt, m_conn);
OracleCommandBuilder bldr = new OracleCommandBuilder(da);
da.RowUpdated += new
Oracle.DataAccess.Client.OracleRowUpdatedEventHandler(da_RowUpdated);
OracleCommand insCmd = null;
try
insCmd = (OracleCommand)(bldr.GetInsertCommand());
catch (Exception ex)
throw new Exception("" + ex.Message);
insCmd.CommandText += " returning " + dt.Columns[0].ColumnName + " into
:seqno";
insCmd.Parameters.Add(new OracleParameter("seqno", OracleDbType.Int16, 4,
ParameterDirection.Output, false, System.Convert.ToByte(0),
System.Convert.ToByte(0), dt.Columns[0].ColumnName, DataRowVersion.Current,
null));
da.InsertCommand = insCmd;
try
// ===========================
da.Update(ds, dt.TableName);
// ===========================
catch (Exception ex)
throw new ArgumentException(" Error: update_datasets_return " +
ex.Message);
m_conn.Close();
m_conn.Dispose();
return ds;
If you need a working program of how this works, let me know.

Oh my god, it is too long! You definitely check out types, casting and especially ODP.Net (it does everything for you)... etc. They can help you to simplify your code. I do not have enough time to copy paste it to Studio and understand and solve your issue, so I got title of your message as your main question.
In Oracle, you can create an autonumber field by using sequences object. This is really useful when you need to create a unique number to act as a primary key.
Basically you can create a sequence simply typing;
CREATE SEQUENCE MY_SEQUENCE;
now you have a sequence called "MY_SEQUENCE"... Then, I advice you select a number from sequence;
select MY_SEQUENCE.nextval from dual;
I said I advice actually kinda must, although it called sequence, I cannot be sequential. Do not even try to predict the value. You can be sure that it is unique number so you can use it.
Then insert you record and use that number part of your primary key. I think that's it. Have fun.

Query UCCX database for calls from a specific Caller ID

Hi,
I did some searching and could not find this answer specifically.
I have a request from the call center supervisor to provide a report of all calls coming into the CSQ's showing all of the important data (date, time, answered, not answered, length of call, disposition, etc.) for calls from a specific caller ID for a specific date range.
The caller ID starts with 9XX-XXX-XXXX, so of course UCCX Historical Reports will not display this number as a parameter in the Detailed Call by Call CCDR report because I am limited to the first 32,765 rows. I tried modifying the XML file but have not been successful.
I tried doing a query through the CLI but not sure if I have the query right.
Any insight?
Thank you very much.

I tried modifying the XML file for the Detailed Call CSQ Agent report
ICD_Detailed_Call_CSQ_Agent_en_us.xml with the following:
BEFORE:
SELECT distinct callednumber FROM contactcalldetail
AFTER:
SELECT SKIP 10000 FIRST distinct 20000 callednumber FROM contactcalldetail
Unfortunately, there are no changes in the available parameters shown:
The number starts with a '9', so I need to skip the numbers that start with 408. Any help?

Possible to pick and choose a call from the queue? (UCCX)

Hi All,
I have one main UCCX queue that outside callers are placed in and I recently created an internal queue that's only reachable by internal transfers. I'm hoping to assign higher level CSRs to this new queue and use it for escalations. I was wondering if it's possible to let these escalation CSRs view the queue and select calls to answer rather than having calls automatically routed to them.
Thanks for reading,
Gary

Hi Gary
No, afraid not... callers will be served in the order determined by UCCX, which is typically FIFO. You can bump up the 'priority' of a call from within the script, but this would be based on script logic, not by the Agents cherry picking...
Regards
Aaron
Please rate helpful posts...

UCCX Agent Desktop Auto Answering Calls

Has anyone heard of a situation where CAD is auto answering calls? The users are reporting it sporadically only when they get a off a call and a call is waiting in queue, the call will automatically connect right after they hang up the first call.
Sounds bizarre, I know.
Short of restarting services, i'm not sure where to go with this one. I've had a couple clients report this issue to me. They are running UCCX 9.0 (2) SU1
Thanks.

We've had a similar issue. While the agent is talking, the CAD changes state to "work" i.e. it thinks that the call has been hung up. It then goes to "ready" while the agent is still talking. As a result, when the agent hangs up their call, they are in "ready" state and are given the next call immediately.
You may want to check if this is the case with the agent state.
If the state changes are happening like this, check that the handset is snugly sitting on the cradle, reboot the client PC and have them log off/on the phone.
Be sure also to check the CAD agent logs. I'm about to check ours now to see if they show anything up.

Auto generated service PR from maint, order

Dear Experts,
As you know while processing external services using control key PM03, a service PR will be generated for the service selected from the agreement or contract & from there we will create PO.
Here in my case while creating PO from auto generated PR it is not carrying the condition type ( Discount entered the contract).Instead of that it gives the option to enter the condition type in the drop down list.Then we can select the condition type as discount & process the order.
where as for the same service from the same agreement,if we create the PO from the manually created PR (not the auto generated from maintenance order) it carries the condition type of agreement (discount) to PO & the discounted price will be displayed automatically.
Why it is not happening to auto generated PR? is there any particular settings are available? is there any notes available?
Please help me out to come out of this problem.
Thanks & best regards,
Praveen

Dear,
I am extremely sorry for this issue. there was some problem with the program & rectified the same.
Thanks & Best regards,
Praveen

Auto generated calls from ipcc UCCX?

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