Average support response time with free support plan

Some time ago I noticed that I have 3 Adobe ID's.
2 of them are correct
2 of them have products registered to them
1 that has a product registered to it is erroneous: has the wrong country in its registration details
I contacted support and was assisted promptly and accurately. I needed to provide a few more details that I had to take a moment to collect. The support agent opened up a support case where I could later place the missing information.
I informed the support agent that I would be away on holiday for a week. And immediately after I added the information that'd come in in the meantime.
This was 1st of may. All has been silent since then.
I tried to open up a chat to ask what the average response times are for free support plan subscribers, but I no longer get access to the chat... I guess I was probably just lucky the first time.
Anybody here know when (on average) I could expect an update to that support case?

Up to 2 weeks and given the current madness after the CS7/ CC announcment possibly longer.
Mylenium

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This post was by Anthony- I do not work for Microsoft!
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Average support response time with free support plan

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