Creative Support Response time

I filled out the online fault description about a week ago outlining an issue with my Zen Micro. Having not heard anything, resubmitted earlier today. What's and expected level of support?
My issue being:
When switching the unit on, all that shows up is the creative logo. It just hangs in this position. From here I am unable to turn it off or use the unit.
Things I have tried:
Ensure the battery is charged.
Swapped the battery with a know working battery. Still doesn't work.
Tried connecting the device to the pc, but is not recognised. A known working player does connect.
There aren't any unusual noises coming fromt the player.
I have tried accessing the Rescue Mode/Recovery Mode as detailed on the website support pages. Player won't power up.
Any suggestions?
Also the box states that it has a Year Hardware Warranty. Does this include parts and labour or just parts? If just parts, what's the average cost for labour for this kind of issue, from which I gather is not that uncommon. Player was purchased in the UK.
Many thanks,
Ian

DerekR wrote:
Ian,
) Start up in recovery mode, and try a Disk Clean-Up. It should show a percentage completed as it proceeds. In my case there was no such display - it just sat there.
2) Try a disk format. It should not take very long. In my case it just sat there.
I could hear the disk spinning if I held it up against my ear.
The tech concluded that the disk was fried, and the only thing to do was to return the unit for service. Since the unit was less than 24 hours old, I simply took it back to the store for replacement.
Derek,
I don't have access to the player whatsoever. None, zip, zilch, nada :-)
Cheers,
Ian

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