Awful and unprofessional sales team

Hello,
I am not even sure where to begin...worst experience ever! So bad, that even if the product will be super good, I will not choose Lenovo again.
I ordered a Lenovo Z50-70 laptop with a 2 yr warranty online on 15th March 2015 (order no.: 9479197362). When the laptop arrived within 5 working days, the security seal was open. As it was on a Friday (I realised it in the evening only when I opened the package), I had to wait till Monday to get in touch as Lenovo doesn't operate during weekends. As I needed a laptop urgently, I went and bought the same laptop instore from Currys (UK).
When I called the Sales Team (I believe outsorced in Eastern Europe?) on Monday to tell them that happened and that I wanted to return the laptop ordered online, the lady said she would send me the return label (still waiting for it) and both, the laptop and the related warranty will be refunded.
I also bought a new warranty through the phone for the laptop bought in store and from this point everything was such a mess. I had to call again once I received the email confirmation for the new warranty as the lady helping me, registered the first laptop which is waiting to be returned.
However when I called again, I have been told that the Sales Team cannot change the S/N for me, I had to call the Technical Helpdesk (it didn't work online).
I called the Technical Helpdesk, however they said they deal with warranties where technical problems are experienced only. They advised me to call back the Sales Team again.
It didn't seem that responsibilities are made clear between the two teams.
Anyway, I called the Sales Team again and they said (again) that it's not their job to do it for me and they can't change the S/N for the warranty. I insisted and was very firm as I had enough by this time, that's when the lady said she would help me with the issue. She sent an email to another department to request the serial number to be changed for the correct one. When I received the confirmation from the Warranty & Registration Team it was still the old warranty details in the confirmation....Absolute nightmare!!!
I sent another email to [email protected] and that's when someone actually understood what was going on and what the problem was /what had to be done by them.
It put me off so much, what's going to happen if I actually will have some serious issues?!
This simple problem cost me about £8 in phone costs, quite some time and lots of anger.
I seriously don't understand how can Lenovo have such an inefficient and unprofessional Sales Team! Please use complaints as a constructive criticism and learn from it!
Kind regards,
Ms Torok

I cannot help with the warranty issue, but I do know about the security seal issue. Its not Lenovo's fault. They send out sealed units all the time, but when it gets to the destination country, chances are good that the customs officials open them up and verify that the contents match the airbill.
Hoov
Microsoft MVP - Consumer Security
SpywareHammer.com

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